Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,453 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable. Seemed to solve all my computer problems in about 5 minutes, and most of that was looking for my password!”

Helpful Report

Posted 1 year ago

Thank you so much, Pauline, for your generous 5-star rating! We are glad to hear that our Geeks on Wheels were able to solve your computer issues as quickly as possible. We strive to ensure our customers are happy with our customer service.

Posted 1 year ago

“Excellent and quick service. Very helpful. Highly recommend James.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Geeks on Wheels! We are happy to hear that you had an excellent and quick service experience, and that you found our team to be very helpful. We appreciate your positive review and especially your high recommendation for James! Thank you so much for choosing Geeks on Wheels!

Posted 1 year ago

“James calmly dealt with my requests in an effective manner.”

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Posted 1 year ago

Thank you, Caroline, for the 4 star rating of Geeks on Wheels. I'm glad to hear that James was able to deal with your requests. We really appreciate your positive feedback.

Posted 1 year ago

“The gentleman that attended was absolutely fantastic! He was patient, professional, he listened to our concerns and acted on ALL of them! We have nothing but great things to say about the whole experience from start to finish! Even when he informed us of the extra products, not once did he try the 'hard sale', he let us know and we were more than happy to purchase these and at any stage we could've said NO, NOT INTEREST!!”

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Posted 1 year ago

Thank you so much for your amazing 5 star rating of Geeks on Wheels. We are so pleased that you found the experience with us to be excellent from start to finish, and that the gentleman who attended was patient, professional, and listened to and acted on your concerns. Thank you again for your very kind review.

Posted 1 year ago

“David was absolutely awesome! He fixed our wifi quickly and easily.”

Helpful Report

Posted 1 year ago

Thank you so much, Moira, for your 5 star rating of Geeks on Wheels! We appreciate you taking the time to leave a review. We are thrilled that David was absolutely awesome! We are so pleased to have provided you with exceptional service.

Posted 1 year ago

“Alex was very professional and more than helpfull. I understand that my computer is at the end of its life and will require replacement in the near future. I intend to get as much use out of it as I can. When it dies I would appreciate Alex providing the replacement and setting it up.”

Helpful Report

Posted 1 year ago

Thank you, Tony, for giving Geeks on Wheels a 5 star rating! We are pleased to hear that Alex was very professional and helpful in her advice. We'd love to help you out when you're ready to upgrade - Alex will be happy to assist with the replacement and set up. Thank you again for your kind words!

Posted 1 year ago

“I thought the technican. took an little more time.but he went through everything.”

Helpful Report

Posted 1 year ago

Hi Kevin! Thank you for the review, we're sorry to hear that you felt like it took a little longer than wanted, but we're pleased to hear that he got through everything in that time!

Posted 1 year ago

“Hi I just met Ray and checked if he now could receive emails on his new iPhone, but unfortunately he cannot. I am sure Barnaby did his best, but we still have a problem with a new iPhone that does not receive emails. Please help. Thanks Margriet”

Helpful Report

Posted 1 year ago

Hi Margriet! We're sorry to hear that Ray's new iPhone is still not receiving emails! Sounds like something has gone awry and we will get Barnaby to give you a call to get Ray back up and running on the new phone.

Posted 1 year ago

“We were very happy with the services Geeks on wheels supplied and especially to your Technician, Ashvin. He was very thorough and answered all our questions. He even showed us how to access different programs. He was friendly and polite and willing to go the extra mile. Also happy with the price he charged. Awesome job Ashvin and thank you Kind regards Maria”

Helpful Report

Posted 1 year ago

Hi Maria! If you're happy, we're happy! We work really hard to offer the best customer experience so thank you for your feedback. Ashvin is a great technician and we're proud to hear that you agree! We will be sure to share your comments with him so he gets the recognition that he truly deserves!

Posted 1 year ago

“Anthony was very knowledgeable and sorted our phone issues within minutes. He took time to listen to our issue and checked that he understood the problem. He was very obliging and a pleasure to deal with. Thank you Anthony once again.”

Helpful Report

Posted 1 year ago

Hi there! We are so thrilled to hear that Anthony did such a great job for you, in getting all your tech sorted out! We will be sure to share your thanks with him as we believe our techs deserve to know when they've done a great job! Thank you for the review!

Posted 1 year ago

“Brilliant service as usual so knowledgeable and helpful that is why I am still a customer after years and years.”

Helpful Report

Posted 1 year ago

Hi Dianne! Thank you for your continued use of our service! We pride ourselves on having good strong consistent service that allows us to be trusted in homes all around New Zealand, and it's awesome to hear that this has helped you trust us to continue to use us! Thank you for the review.

Posted 1 year ago

“Jared’s visit was a positive experience. He was knowledgeable courteous patient and an all round pleasant young technician. Thank you.”

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Posted 1 year ago

Hi Mary! Hearing back from our customers is very important to us and we're thrilled to hear that you had a positive experience! Jared is a great tech and he really ensures that his customers understand everything so they can be better equipped to use their tech! Thank you for the review.

Posted 1 year ago

“Today's technician was professional and knowledgeable. I felt he capably completed everything I needed him to do in an informed and timely fashion. Thank you again, I would have no problem recommending Geeks on Wheels to anyone.”

Helpful Report

Posted 1 year ago

Hi there! We're so proud to hear that you had a great appointment with one of our technicians! We always want to ensure that our technicians are skilled up to a point where they can go into any house and be able to deal with any problem that may arise. It's great to hear that we are succeeding at that so far! Thank you for the review and the recommendations!

Posted 1 year ago

“Very good service, good follow up and notes - fixed issues easily and great communications. Highly recomend Pete and June”

Helpful Report

Posted 1 year ago

Hi Peter! Thank you for sharing your experiences with our service! We work hard to ensure we leave good notes so that our customers can always look back and know what's happened so we're proud to hear that you recognize that! Thank you for the review.

Posted 1 year ago

“Jack was great, very helpful and gave options moving forward.”

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Posted 1 year ago

Hi Russell! Thank you for sharing your feedback for Jack! He's a great tech and we are proud to have him on board! We will send your regards his way.

Posted 1 year ago

“Sashika was so polite and friendly and knowledgeable. He did his absolute best to sort our problem.”

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Posted 1 year ago

Hi Virginia! We are happy to hear that you found Sashika a great asset to you! We always want our techs to be doing everything possible to get the problem sorted, and it's great to hear that he gave it all! Thank you for the review

Posted 1 year ago

“Alex was a joy to work with - professional, keen sense of humour and did a great job setting up my new laptop and giving helpful advice. Many thanks!”

Helpful Report

Posted 1 year ago

Hi Sue! We're so pleased that you found Alex a joy to work with! She certainly puts her heart into her work as well as bringing some lighthearted fun to the job too! Thank you for the 5-star review!

Posted 1 year ago

“Julianne was personable and easy to talk to. Gave me the right steps to take next.”

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Posted 1 year ago

Hi Sally! We always love hearing from our customers about their experience with our techs! We certainly are proud of Julianne and the hard work she puts in for our customers. We will be sure to send your appreciation her way!

Posted 1 year ago

“Very responsive - same day service. Thank you. Julianne was lovely to interact with. Easy, enjoyable communication.”

Helpful Report

Posted 1 year ago

Hey Greg! Thank you for your 5-star review! We are glad to know our responsiveness and same-day service were appreciated as it's something we have been focusing on! Furthermore, we are delighted you had a great experience interacting with Julianne, and your communication with us was both easy and enjoyable. If you ever need further help with your tech troubles we are happy to help!

Posted 1 year ago

“We found SamR excellent in every way. He was professional, thorough and very helpful, patient as well.”

Helpful Report

Posted 1 year ago

Hi Sue! Thank you for your feedback about SamR! We always value hearing when our techs do well so we know what is important to focus on and it sounds like Sam has some great qualities he shared! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,453 reviews