Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,516 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jacob was extremely patient and showed me how to achieve the results I wanted. He went over things several times and gave me time to think of the steps I needed to follow to get a successful outcome. Once he had shown me I was able to try to complete the task myself . This was extremely beneficial for me. I appreciated his professionalism and tolerance. P.O'Sullivan”

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Posted 4 weeks ago

Hello! Thank you for sharing your experience! We're happy to hear that Jacob provided such patient and thorough support, guiding you through each step and ensuring you were confident in achieving your desired results. Thanks again for your kind words!

Posted 4 weeks ago

“Very happy with results achieved by Sashika”

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Posted 4 weeks ago

Hi Allan, that's awesome to hear! We're happy that Sashika's efforts have brought you such great results. If there's anything else we can assist you with, please let us know! Thank you for your 5-star review!

Posted 4 weeks ago

“Just newly retired, I need to do a massive cleanup on my work and home computer. Carlos was amazing! He patiently went down my long list of changing emails, updating passwords, transferring files, setting up my new printer, upgrading my home computer and security etc etc. I am now signed up to a yearly subscription of Geeks on Wheels because I know I have so much to do yet and there will always be help at hand when I need it. Carlos was great to have in our home and we highly recommend him to others.”

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Posted 1 month ago

Hi Margaret, congratulations on retirement and thank you for taking the time to leave such a kind and thoughtful review! We are stoked to hear that Carlos was able to tick a number of things off your to-do list and we'll make sure to pass on your kind words. Thanks again for your lovely review and we look forward to helping with any tech issues you may have in the future!

Posted 1 month ago

“Great communication, technician was lovely, easy to understand and was very thorough. Excellent service and would use again. Runs rings around Chorus.”

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Posted 1 month ago

Thank you for your 5-star review! We're chuffed to hear that our technician's communication, thoroughness, and approachability made a positive impact. We appreciate your kind words and look forward to assisting you again in the future.

Posted 1 month ago

“Have used Geeks for ages and always good.”

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Posted 1 month ago

Hi Cynthia, thank you for your 5-star review! Providing consistent, high-quality service is our top priority, so we're more than happy to hear that you've had such a positive experience with us. We really appreciate your kind words!

Posted 1 month ago

“very helpful & knowledgeable”

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Posted 1 month ago

Hello, thank you for your 5-star review and kind words. We're pleased to hear you found value in our service!

Posted 1 month ago

“Excellent service. Tom sent me very useful information about desktop Macs. A consideration for 2025.”

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Posted 1 month ago

Hello! Thank you for your 5-star review! We're happy to hear that Tom was able to provide you with valuable information and assist with your tech needs. If you need any tech support in the future, just give us a call – we're always here to help!

Posted 1 month ago

“We have used Geeks over many years and found service good. We are not so happy this time. The arranged time was at the start of the working day but the technician did not arrive until 1.30. A big delay. The installion of the virus software Malwarebytes was a mistake even though the technican knew we had signed a 2 year virus protection with McAfee in November. This created disappointment that the technican was not thinkling about the customer. There were also unexpected add on's which were not discussed but just added. I still respect Geeks but I was annoyed when I got home from work. I can say Geeks did later make contact and have made arrangements to rectify the key issue and explain the add ons. I respect them for taking a proactive response.”

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Posted 1 month ago

“Good service from a lovely young man”

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Posted 1 month ago

Hi Kate, thank you for your 5-star review and kind words! We're happy to hear that our service met your expectations, and we're glad our technician could assist you. We truly appreciate your support!

Posted 1 month ago

“Alex was very efficient & helpful.Thank you.We are pleased with the new computer & the difference it has made already.”

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Posted 1 month ago

Hi Brian, thank you for your kind feedback! We're happy to hear that Alex was efficient and helpful. We're also chuffed that you're pleased with your new computer and the positive impact it's already making. If you need any further assistance, we're here to help!

Posted 1 month ago

“Great service. very helpful”

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Posted 1 month ago

Hi Anna, thank you for your 5-star review and kind words. We're just a call away should you need tech help in the future! Thanks again!

Posted 1 month ago

“A very good service that solved an unusual problem with a NVR. A second adjustment to my computer probaby saved me $1500.”

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Posted 1 month ago

Hi Donald! Thank you for your feedback! We're happy to hear that our service resolved the unusual issue with your NVR and that the additional adjustment to your computer saved you some money. We're just a call away should you need any tech help in the future!

Posted 1 month ago

“Triple A service. Patient, very polite and careful attitude in resolving very difficult issues with our computer and our fading memories/inadequate records. We would certainly not hesitate to call for assistance with any further probllems.”

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Posted 1 month ago

Hi, thank you so much for your feedback! We're happy to hear that you felt you received a triple A service. And, that our team was patient, polite, and careful in resolving your computer issues. We're always here to help, no matter how challenging the problem. Please don't hesitate to reach out if you need any further assistance in the future!

Posted 1 month ago

“Reliable and explains things clearly very helpful”

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Posted 1 month ago

Hi, thank you for your kind words! We're glad to hear that you found our service reliable and our explanations clear and helpful. If you need any further assistance, don't hesitate to reach out. We're here to help!

Posted 1 month ago

“I am so impressed best customer service ever vivek was amazing very patient with our lack of technoligy .he got a guy down from dunedin to help put our big tv on the both just soo know what they r doing.the call centre sere excellent called me back text when vivek wld be there .when i choose to use them was my best decisen i will tell everybody and if i need anything i will only use geek on wheels thankyou margaret”

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Posted 1 month ago

Hi Margaret, thank you so much for your 5-star review! We're happy to hear that you had such a positive experience with our service. Vivek and our team are dedicated to providing exceptional customer care, and we're glad to know they made a great impression. It's fantastic that we could assist you with setting up your TV, and we're chuffed that our call centre team kept you well-informed. Your kind words and recommendation mean a lot to us. If you need any further assistance in the future, we'll be more than happy to help. Thanks again, Margaret!

Posted 1 month ago

“Vaughan did an efficient tidy up on my three devices. I was phoned to advise approximately when to expect his arrival. Very pleased.”

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Posted 1 month ago

Hi Judith, we're happy to hear you were pleased with our service, from the initial phone call to having your tech sorted out by our awesome technician, Vaughan. We're just a call away should you need tech help in the future. Thank you for your 5-star review!

Posted 1 month ago

“So impressed - Contacted Geeks on Wheels as my internet was a disaster and I had an old booster that conected to the main house where I had to sorce the internet. Alex arrived and she sorted it out in no time. She was great, explained everything to me, installed the new devices, added security, checked the running of my computer and also my tv as the intermitent internet also affected it. I cannot say enough about the fantastic service and would highly recommend the company to anyone. Thanks Alex 10/10 - everything you have done is so much appreciated.”

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Posted 1 month ago

Hi Karen, thank you so much for your kind 5-star review! We're so happy to hear that Alex was able to sort out your internet issues quickly and effectively, as well as explain the process to you. We really do appreciate your high recommendation and your kind words. Thank you again, and we're always here if you need us! We'll be sure to pass along your feedback to Alex herself!

Posted 1 month ago

“We are grateful to Geeks for fixing our very annoying internet connectivity problem. It did take 2 visits, the first technician not finding a solution to the complicated problem. The second technician is to be applauded for doing so. Seemingly one of the Wifi extenders had had it so it was replaced with a new one. By the end of the session the broken extender began to function again so did we really need to pay for a new one?? We don't really need 3 extenders around the house. It all became very expensive, but we have always have great service from Geeks and have valued their honesty, fairness and clarity in explaining problems. We trust that will continue.”

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Posted 1 month ago

Hello, thank you for your feedback! We're glad to hear your complex internet connectivity issues were resolved. Someone will be in touch soon to discuss your three extenders. We're pleased to know you appreciate our great service, honesty, fairness, and commitment to meeting your needs. Thanks again for your kind words!

Posted 1 month ago

“Aman did a great job. He was very patient with us and explained what he was doing, which was exactly what we wanted.”

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Posted 1 month ago

Hi Mike, thank you for your 5-star review! We're glad to hear that Amandeep was patient and accommodating. It's wonderful that our service met your expectations. Thanks again!

Posted 1 month ago

“Rob wasvery helpful to a non techie elderly user and answered all my questions with simple and easily understood explanations. Excellent service.”

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Posted 1 month ago

Hi Thelma, thank you so much for your 5-star review! It's great to hear that our technician Rob was helpful and accommodating with his tech explanations. We're so glad you find our service excellent! Thanks again.

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 6,516 reviews