Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Weonsuk delivered excellent service and was friendly and helpful. He made sure we understood what we were doing with the new laptop. I would highly recommend him”

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Posted 2 weeks ago

Hi Sandra! Thanks so much for your kind words and 5-star review! We're glad to hear that our technician Weonsuk provided excellent service and made sure you felt confident with your new laptop! Thanks again.

Posted 2 weeks ago

“Fast & awesome service”

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Posted 2 weeks ago

Hi Vicky! Thank you for your 5-star review! It's great to know you find our service timely and overall awesome! Thanks again.

Posted 2 weeks ago

“Sorted my printer issue with prompt and efficient service. Thank you.”

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Posted 2 weeks ago

Hello! Thank you for your 5-star review and kind words. You're very welcome! We're glad we could get your printer sorted quickly. Thanks again.

Posted 2 weeks ago

“Unlike the telephone Geek that failed to sort the issue after close to 40 mins plus on the phone a few days ago, then gave up, JackM arrived when expected, sorted the issue within minutes, was happy to give advice and did a health check and a couple of other tasks with little or no effort. Good visit. The below relates ONLY to the visit by JackM, NOT to the previous telephone 'helper'.”

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Posted 2 weeks ago

Hi Bob! Thank you for your 5-star review! We're sorry our helpline technician wasn't able to resolve the issue, but it's great to hear that our mobile technician Jack got everything sorted and provided some extra assistance. While our helpline team does have limited time per call, some tech issues just need a hands-on approach—and we're glad Jack was there to help! Thanks again for sharing your experience, Bob!

Posted 2 weeks ago

“Ben as always was polite and answered my questions clearly.”

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Posted 2 weeks ago

Hi Vicki! Thanks for your kind words and 5-star review! We're glad to hear our technician Ben was polite and helpful as always, consistency is key! Thanks again.

Posted 2 weeks ago

“they were super helpful and did not make me feel stupid. Kind and professional”

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Posted 2 weeks ago

Hi Mary! Thanks for your kind words and 5-star review! We know tech can be tricky, so we're all about making things easy and stress-free. Glad we could help! Thanks again.

Posted 2 weeks ago

“Sam gave geat service and completed our problem efficiently.”

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Posted 2 weeks ago

Hi Brian! Thanks for your 5-star review! We're glad to hear our technician Sam provided great service and got things sorted efficiently. Thanks again.

Posted 2 weeks ago

“Had a problem but fixed to my satisfaction good on you .Geeks on wheels.”

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Posted 2 weeks ago

Hi Mike, thank you for your 5-star review! We pleased to hear the problem was fixed to your satisfaction! Thanks again.

Posted 2 weeks ago

“Wonderful service, came when they said they would, got a phone call 20 minutes before arrival which was great as I have dogs. Rob explained everything very well so a layman like me could understand and he was so thorough checking that my computer was all good to go. I found him very professional and so competent at his job, plus his manner in my home was wonderful. I would recommend him to everyone. Thanks Rob”

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Posted 2 weeks ago

Hi Virginia! Thank you for your lovely 5-star review! We're so glad our technician Rob could make everything easy to understand and ensure your computer was all set up properly. We’ll be sure to pass along your kind words to Rob. If you ever need more tech help, we’re always happy to assist! Thanks again.

Posted 2 weeks ago

“Hi I submited a survey reply saying how happy I was with Robc .”

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Posted 2 weeks ago

Hi Gina, thank you for your 5-star review and kind words about our technician Rob. We're happy to hear you had a good experience with our service. Thanks again.

Posted 2 weeks ago

“Got new computer and had set up excellent job set everything I needed am very happy.”

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Posted 2 weeks ago

Hi Cynthia, thank you for your 5-star review! We're so glad to hear you're very happy with your new computer setup. We're just a call away should you need any tech help in the future. Thanks again.

Posted 2 weeks ago

“Very good service. We have moved to a retirement villa and after five weeks of trying to get our landline sorted, Rob had it up and running in five minutes. He then checked our Sky connection and updated our two laptops including setting us up with a backup for the main laptop. Brilliant service. Thank you.”

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Posted 2 weeks ago

Hi Gilbert! Thank you so much for your kind words and 5-star review! We're glad our technician Rob could get everything sorted so quickly for you. Moving can be stressful enough without tech troubles, so it's great to hear he was able to get your landline, Sky, and laptops all up and running smoothly. If you ever need anything else, we're always happy to help! Thanks again.

Posted 2 weeks ago

“Excellent assistance from a highly competent and professional Geek”

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Posted 3 weeks ago

Hi Ann! Thank you for your kind words and 5-star review! We're so glad to hear you had an excellent experience. Our Geeks love helping out, and we appreciate your support. Thanks again!

Posted 2 weeks ago

“Excellent service from Weonsuk, as previously. Thanks so much. I continue to be a very satisfied customer and will keep using you guys. 😁”

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Posted 3 weeks ago

Hello! Thanks so much for your continued support and your 5-star review! We’re happy to hear our technician Weonsuk provided excellent service once again. We truly appreciate having you as a loyal customer and look forward to helping you whenever you need us! Thanks again.

Posted 2 weeks ago

“Rob was absolutely fantastic and I instantly felt a huge load off my shoulders as he suggested a solution immediately and then went to work whilst I sat there in awe. I don’t think my computer has ever been used like that before. I am so heavily indebted to Rob and Geeks for such quick attention to what seemed a major problem”

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Posted 3 weeks ago

Hi Ross! Thank you for your 5-star review! We're so glad our technician Rob could take the weight off your shoulders and get everything sorted so quickly. Sounds like your computer got the VIP treatment! If you ever need us again, we’re always here to help! Thanks again.

Posted 2 weeks ago

“Vivek was extremly helpfull,and understanding of an elderly client.I could have not been more satisfied.”

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Posted 3 weeks ago

Hi Stuart! Thank you for your kind words and 5-star review! We're so glad to hear that our technician Vivek provided the helpful and understanding support you needed. If you ever need anything else, we're always happy to help! Thanks again.

Posted 2 weeks ago

“Ryan's computer assistance was first class and he was very helpful in getting me a new computer and upgrading to Windows 11. I appreciated his friendly manner , and he was professional and businesslike in his dealings with me. The communication from Geeks regarding appointments was excellent.Thank you. Mike Lee.”

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Posted 3 weeks ago

Thank you for your 5-star review Mike! We're glad to hear our technician Ryan provided top-notch assistance and made the upgrade process smooth for you. Great to hear our communication hit the mark too. If you ever need more help, we’re just a call away. Cheers!

Posted 2 weeks ago

“Have always found staff, friendly, professional and very helpful. Excellent service.”

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Posted 3 weeks ago

Hi Anne, thank you for the 5-star review and kind feedback. It's our pleasure to help!

Posted 3 weeks ago

“Ryan was the best. He is young and clever and respectful. He installed my new HP printer and I was blown away by his care and knowledge base. My Lenovo is now old and I expressed an interest in a replacement. He told me about the Asus computers and I followed up on this but decided not to go ahead. I think that the Geeks on Wheels serve such a great service and I would definitely ask for Ryan again.”

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Posted 3 weeks ago

Hi Mary, thanks for taking the time to leave such a thoughtful review of both Ryan and Geeks on Wheels. We'll be sure to pass on your kind feedback to Ryan, and we hope you're enjoying your new printer. Our technicians are trained to not just resolve tech issues but take our customers to a better place with their technology, and it sounds like Ryan did just that. Thank you once again!

Posted 3 weeks ago

“Ryan is a great tech. He figured out all the problems with my system and fixed them. I recommended him to a friend and she was very happy with his service too.”

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Posted 3 weeks ago

Hi Annette, thank you for the 5-star rating and review of Ryan's recent visit. We really appreciate the recommendation to your friend as well! System problems can be a real nuisance, so it's great to hear that Ryan located an remedied your issues, getting you back up and running. Thanks again!

Posted 3 weeks ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews