Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,458 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with Martin's work....he went the extra distance to sort a problem we thought was a lost cause... Thanks Martin!”

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Posted 1 year ago

Hi Yvonne! We’re thrilled to get such positive feedback. Customer satisfaction is a big driver for us, and Martyn works hard to ensure that he achieves this, which includes going the extra distance! Thank you for sharing your experiences!

Posted 1 year ago

“Service incomplete. As a publishing company, we required a sound system of coordination between our devices. MPI Ltd is the name of our but used my name Bill Mc Arthur.”

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Posted 1 year ago

Hi Bill, we are sorry to hear you've had this experience. We always aim to offer a complete service and it sounds like something went wrong here. A manager will look into this further and get in contact with you. Thank you for the feedback

Posted 1 year ago

“Fantastic service from Harry. Much appreciated.”

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Posted 1 year ago

Hi Mike! It’s great to hear you rate our service so highly, especially from Harry! We will be sure to pass this feedback on to him as getting recognition for a job well done is important to us. Thank you for the review.

Posted 1 year ago

“Excellent service, quick and effective”

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Posted 1 year ago

Hi Stephen! Thank you for the feedback! We always aim to have a quick and effective service that everyone can rely on. If you ever need further help with your tech, we are happy to help!

Posted 1 year ago

“We found Ross very approachable and understanding to our requirements”

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Posted 1 year ago

Hi Adrienne! We love to hear feedback about our techs, and Ross will be delighted to hear this too! He's certainly very reliable and makes sure he's approachable to all his customers! Thank you for the review!

Posted 1 year ago

“I am impressed with the reliable service offered by Geeks on Wheels. The computer technicians are first class.”

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Posted 1 year ago

Hi Ruth! Feedback is so important for us to know how our customers feel! We always aim to be good reliable tech support for anybody who needs it. Thank you for the review!

Posted 1 year ago

“Awesome service provided by Vaughan. You rock! Gave us a personalised service and lots of good advice.”

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Posted 1 year ago

Hi! Thank you for your review! You rock too! Vaughan will be thrilled to hear this feedback.

Posted 1 year ago

“JustinA was professional, calm, patient, helpful and thorough. He walking us through the process so we knew what to do. Highly recommended.”

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Posted 1 year ago

Hi Meredith! Thank you for sharing your experience with Justin! He will love to hear all the qualities you shared with us! He is definitely a great tech who cares a lot! If you ever need further tech support, we are happy to help!

Posted 1 year ago

“I was very happy with the service. My questions were answered and the outcomes were achieved.”

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Posted 1 year ago

Hi Allyson! Thank you for sharing your experience! We always love hearing when our customers are happy! Ensuring that our customers are fully satisfied is an important aspect of our service! Thank you again for the review.

Posted 1 year ago

“Lafi was very polite and professional. In dealing with 2 people who are electronically challenged it was great that he explained things well and in no way did we feel " stupid". That has not been our prior experience with other people who can get impatient for those of us who struggle with the digital electronic world . Lafi had excellent customer service skills ( his response to my observation about previously" feeling stupid" when faced with people being impatient about my electronic illiteracy was along the lines of" he would be out of a job if everyone was skilled and familiar. A very apt reflection. He has written out notes on how to do things and allowed me to practice A delightful young man who is a credit to himself and your company”

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Posted 1 year ago

Hi Heather! What an in-depth review! Thank you so much! Lafi definitely ensures that his customers are fully aware of what is happening, but also that he does it in a way you can easily understand! We definitely understand technology can be stressful at the best of times, so if we can relieve that stress, it's a big plus for everyone involved! Thank you again for the great feedback, we will be sure Lafi gets acknowledged for this!

Posted 1 year ago

“Punctual, professional , empathetic, friendly,polite”

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Posted 1 year ago

Thank you so much! These are some great keywords we aim to achieve in our work.

Posted 1 year ago

“Hands down the best technical service I’ve ever had. The 0800 number was easy to deal with. The technician called first to confirm he was on his way and in less than an hour from my first call I had a technician at my house. I found Jared to be efficient and friendly. I can highly recommend.”

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Posted 1 year ago

Hi Fiona! We love hearing when we get it right, and it sounds like this is a great example of it! We try to make the process as easy as possible, and it definitely seems like you got those results, with the 0800 number and with Jared's work! We will be sure to share this feedback with the team, so everyone knows they are doing well!

Posted 1 year ago

“Donavan was great with clear explanations of our options every step of the way. We are very happy with his service”

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Posted 1 year ago

Hi Sheryl! Thank you for your review! Donavan will be thrilled to hear this, and we're proud to have him on our team!

Posted 1 year ago

“Amazing service considering I called them 3 days before Christmas and they sent someone within hours, Lafi came to our rescue and fixed some ongoing problems with our wifi and home office devices, he was on time, polite and efficient, He is a Genius on Wheels :) Thanks so much!”

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Posted 1 year ago

Hi Steve! We always love to hear feedback from our customers! Maybe we should be renamed to Genius' on Wheels!! Lafi definitely fits the bill, and he works hard to ensure his customers are fully equipped to use their devices without stress! We will pass on your feedback to Lafi.

Posted 1 year ago

“Jack has been most helpful and solved our computer problems today, with excellent communication. Very satisfied, Chris”

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Posted 1 year ago

Hi Chris! Thank you for sharing your experience with Jack! He's certainly an amazing tech and loves to make sure he gets everything sorted for his customers! Thank you again for taking the time to leave this review!

Posted 1 year ago

“Great service.”

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Posted 1 year ago

Hi Joy! I'm glad to hear you enjoyed your appointment! Thank you for the review.

Posted 1 year ago

“The professionalism and expertise was superb.”

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Posted 1 year ago

Thank you! We work hard to give a high level of professionalism and expertise, so it's great to hear positive feedback affirming we are doing this!

Posted 1 year ago

“Jared was prompt, very competent and provided excellent information about computer issues and repair options. Very good outcome”

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Posted 1 year ago

Hi Barabra, it’s incredibly satisfying to get such great feedback. Customer satisfaction is a big driver for us, and I know that Jared works hard to ensure his customers are fully satisfied and up and running with their tech! Thank you for the review!

Posted 1 year ago

“Excellent service thanks James”

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Posted 1 year ago

Hi Tony! Satisfied customers mean so much to us. James will be thrilled to hear that you enjoyed his work! Thank you for sharing your experience!

Posted 1 year ago

“Ross was amazing. He fixed a lot of work which had been previously done badly. Discovered and fixed shoddy work from Enable. Talked with the providers involved and sorted everything for me in ways I could never have done. I cannot speak too highly of his work, helpfulness and pleasant attitude throughout the long session.. He was professional and amazing and deserves my accolades. Thank you Ross from Sara Newman”

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Posted 1 year ago

Hi Sara! Thank you for letting us know how your appointment with Ross went! Sounds like he was able to get a lot sorted for you, including getting your internet going! He will be so happy to hear how satisfied you are with his work! Thank you again for sharing your experiences!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,458 reviews