Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“efficient, positive in recommendations”

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Posted 1 year ago

Hi Charmian! We pride ourselves on providing a great service that is able to give you good recommendations! Thank you for the review.

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi Marian! Thank you for the 5-star review.

Posted 1 year ago

“Had Maddy today and she was brilliant, fixed the problem and helped with a few other issues.....efficient and a happy go lucky, polite girl.....”

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Posted 1 year ago

Hi Linda! We’re really pleased you had such a great experience. Maddy works really hard to offer the best customer experience so thank you for your feedback. We will be sure to let her know you left this review so she gets the recognition for a job well done!

Posted 1 year ago

“Paul B is amazing. Explains well, nothing is too much trouble.”

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Posted 1 year ago

Hi Shirley! We're so happy to hear you had a great experience with Paul! He is certainly good at explaining tech to people in an easy-to-understand manner, we are lucky to have him! Thank you for the review

Posted 1 year ago

“A job well done excellent service and i have been dealing with your company now for many years now so keep up the good work many thanks for your service kind regards from Mark Aspeotis.”

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Posted 1 year ago

Hi Mark! Thank you for sharing your experience with us. We always love to hear when people return to use us again! Thank you for all the continued years of use and we hope to be able to continue to support you with all your tech troubles!

Posted 1 year ago

“Lafi was thorough and solved problem”

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Posted 1 year ago

Hi David! Good to hear you had such a positive experience with Lafi! We will be sure to share this feedback with Lafi! Thank you for the review.

Posted 1 year ago

“Kyle did a great job and solved our main problem, plus a couple of side issues!”

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Posted 1 year ago

Hi there! It’s incredibly satisfying to get such great feedback. Kyle works hard to ensure that all your problems are resolved and that you can use your tech again! Thank you for the review.

Posted 1 year ago

“Ash did a great job of fixing our problems, thanks”

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Posted 1 year ago

Hi Trev! We are so glad to hear that you enjoyed your appointment with Ashvin! We will be sure to let Ashvin know, as it's important to praise people when they deserve it! Thank you for the 5-star review!

Posted 1 year ago

“Fantastic service, Dean was highly knowledgeable as well as straightforward and thoroughly honest. Went the extra mile trying to repair our old machine and set up our new one to operate easily and automatically backup.”

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Posted 1 year ago

Hi Barry. We always love to hear feedback from our customers. Dean is definitely a skilled technician with years of experience under his belt! He makes sure that everything needed is always covered for his clients so that you can get the most out of your machine! Thank you for the review.

Posted 1 year ago

“G ON W have been been great to work with . LAFI has been polite, kind and absolutely brilliant on the job. I’m very pleased with my new (recon) system so thank you Geeks on Wheels”

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Posted 1 year ago

Hi Joy! We love to hear that you enjoyed your appointment with Lafi! He certainly is a great technician who loves to help people. We hope you enjoy your new system and get some good use out of it! Thank you for the review.

Posted 1 year ago

“Fixed the issues I had with the internet access.”

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Posted 1 year ago

Hi Kevin! We're so happy to hear you're back up and running with the internet. It's so hard to be without it in this day and age! Thank you for your review.

Posted 1 year ago

“I'm sorry I have not had such a good run with GOW lately. When my new computer was delivered it did not have virus protection even though I had been sold virus protection for my old computer and my licence was still current. I had to point this out. Another technician was told this and commented that virus protection wasn't everything because of phishing; this remark was unprofessional and deeply insulting to my intelligence. The same technician did not connect my printer, which I discovered too late.”

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Posted 1 year ago

Hi Margaret, we are so sorry to hear you've had this experience with us. We always pride in ourselves on offering great service for all our customers and it sounds like we've failed this time. One of our managers will look into this and get back to you as soon as possible.

Posted 1 year ago

“Martin has lots of patience and explains everything clearly. We would use Geeks On Wheels again without hesitation.”

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Posted 1 year ago

Hi Kath! It’s great to hear you rate our service so highly, especially Martyn's work! He definitely has a lot of patience! We will be sure to let him know you enjoyed the appointment, and we will be happy to help you with any future tech troubles you may have!

Posted 1 year ago

“Very efficient and willing to listen to problems and provide solutions that can be understood.”

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Posted 1 year ago

Hi Jennifer! It's good to hear you had such a positive experience. We always make sure we listen to what's happening so we can offer accurate fixes to the issues at hand, so it's great to hear it's appreciated! Thank you for the review!

Posted 1 year ago

“Please thank Ross for his valuable time today.”

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Posted 1 year ago

Hi Phillip! We will pass on your thanks to Ross! Thank you for the review.

Posted 1 year ago

“Very satisfied with Jared's help 5/5”

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Posted 1 year ago

Hi Ann! Thank you for sharing your experience with Jared, we will be sure to share your feedback with him!

Posted 1 year ago

“Geeks on Wheels, especially Tim, were fabulous in dealing with our misbehaving computers. We really appreciated the ability to book a time quickly after our computers played up, the communication with us was excellent, and the work on the two computers fantastic - they are now running really well and we much better understand how some key aspects of the power, memory and storage work. We have used Geeks on Wheels several times and the service has always been amazing.”

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Posted 1 year ago

Hi there! Satisfied customers mean so much to us, especially when it's good enough to continue returning to use us! We're glad to hear that the whole process was easy and smooth for you. Our communication is important throughout the entire process so you know what's happening with your devices, and even as simple as when we will arrive! Thank you for sharing your experience and taking the time to write this wonderful review!

Posted 1 year ago

“Very happy with the service provided”

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Posted 1 year ago

Hi Deb! We love hearing when our customers are happy with our service! Thank you for the 5 star review!

Posted 1 year ago

“I am pleased with the outcome after too long tolerating a faulty computer. Geeks on Wheels swopped out my computer's hard drive and the spinning wheel of death is no longer haunting me. There was a minor setting modification requiring a return visit. Speedy service, solutions, and super convenient with house visits.”

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Posted 1 year ago

Hi Louise! If you're pleased, we're pleased! Getting a computer that's faulty sorted feels so good, especially when it can be resolved fairly easily with a new drive! We're also happy that we were able to sort out your extra setting that needed to be set to make the computer work the way you need it. Thank you for the review.

Posted 1 year ago

“Super good!!”

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Posted 1 year ago

Hi Max! We're so glad to hear you found our service super good! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews