Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,454 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jarrad was extremely competent and very helpful.”

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Posted 1 year ago

Hi Iain! Thank you for sharing your experiences with Jared!

Posted 1 year ago

“You came when you said you will. A new scanner driver was installed which I am not happy with. The last one was way easier. It scans alright to the computer but after that I'm lost. This doesn't need to be hard.”

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Posted 1 year ago

Hi Roger, thank you for the review. We are sorry to hear you are struggling with your scanner now, if you would like further help with your scanner we can book a follow-up for you to help see if we can improve it. If you would like that please call us on 0800 424 335.

Posted 1 year ago

“excellent service, very friendly, helpful technician who verified what I suspected - scanner was faulty”

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Posted 1 year ago

Hi Ann! Thank you for the 5 stars! We highly value having friendly staff we can trust to go into the houses of Kiwis up and down New Zealand, so we are happy to hear this is successful in your eyes! We are also glad we could find the root of the problem, being a faulty scanner! If you need any further help with tech troubles, give us a call!

Posted 1 year ago

“Kieran was super helpful, great communication, on time and professional. I’ll be recommending him to everyone.”

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Posted 1 year ago

Hi Claire! We always love to hear back from our customers, especially when a technician is doing well! We will be sure to share this with Kieran so he gets the recognition he deserves! Thank you for the review.

Posted 1 year ago

“good tech , i have a lot to understand , trying, and reley on good advice from others like Ashvin . can be a slow process for me . I given u an 8 rating something to Strive too. ps there was no Delivery here . comp service issue only.”

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Posted 1 year ago

Hi Roger! Thank you for the review! We always want to make sure our techs are going through and explaining what is happening throughout the process so all our customers can understand their tech better, so we are happy to hear that Ashvin achieves this for you! Thank you again.

Posted 1 year ago

“Although expensive ,excellent work by Vaughan upgrading our computer system”

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Posted 1 year ago

Hi Ron! We are glad to hear you got excellent work completed by Vaughan and we hope you enjoy your now upgraded computer system! Thank you for the review

Posted 1 year ago

“Shameera arrived promptly on the day I telephoned and worked efficiently to address the issues raised.”

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Posted 1 year ago

Hi Doug! Thank you for sharing your experience with Sameera! It's awesome to hear you were able to get your tech troubles resolved the same day as your call, and that Sameera was able to resolve the issues for you! Thank you for the review.

Posted 1 year ago

“Alex was great to deal with despite not being able to resolve my issue with syncing my xtra cal onto my phone. Great to deal with.”

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Posted 1 year ago

Hi Chris! We are glad to hear that you found Alex great to deal with! Thank you for the review.

Posted 1 year ago

“An amazing, person that understood my needs and had empathy for a health issue I have with head injuries, what.an asset she is to your group.”

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Posted 1 year ago

Hi Larry! We are so happy to hear that you had a great technician come out and support you with your tech! We are very proud to have someone like that on our team, and we definitely agree that they are an absolute asset to our team. Thank you for the review.

Posted 1 year ago

“Dependable, efficient, accurate, as usual.”

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Posted 1 year ago

Hi Jessie! We are so proud to hear that you find our service continuously efficient, dependable, and accurate! Thank you for the review.

Posted 1 year ago

“Thank you Regan. A job well done I believe.”

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Posted 1 year ago

Hi Roy! Thank you for the review, we are thrilled to hear you got a job well done!

Posted 1 year ago

“Punctual efficient courteous but expensive”

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Posted 1 year ago

Hi John! Thank you for sharing your experience with us, we are glad to hear you found our service a good experience. We usually hear that people see value in our price from our fantastic service, so we apologize for your experience with the expensive pricing. Thank you for the review.

Posted 1 year ago

“I called in Geeks when my printer broke down. Your rep was unable to repair so I decided to order a new one through Geeks. Was told it would be delivered, installed and the old one taken away. It took some time to instal the new printer - a suitable cable was not included. Luckily we found one amongst all the cables in our 'collection'. I was unaware that this was a WIFI printer and hope it works if my internet goes down. When it was finished I was told that the printer could not be taken away - I would have to dispose of it myself. I was very upset about this as this was one of the reasons I ordered through Geeks. I'd also point out that your rep should check what connections and cables are needed before ordering a new device. The same thing happened previously when I ordered a new printer through you. Your staff are helpful but things such as I mentioned above are irritating. And because of the complications with cables etc it means that things take longer - hence a higher charge. At this stage the printer is working fine, but quite honestly I would have preferred one that was not WIFI as we have a slow internet connection here and, unfortunately, fairly frequent outages. The less than perfect recommendation level reflects these problems, but I would use them again as Geeks offer a service that no-one else does and is useful to someone like me who is not very tech-savvy. The staff I have met (on two occasions) have been pleasant and helpful. But I hope my comments will be taken on board.”

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Posted 1 year ago

“Quick efficient and capable”

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Posted 1 year ago

Hi there, thank you for sharing your experience with us!

Posted 1 year ago

“Awesome service very quick and accommodating”

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Posted 1 year ago

Thank you, Sarah, for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you were satisfied with our awesome service and speedy response — it's great that we were able to accommodate you quickly!

Posted 1 year ago

“Jayden was quick, efficient, friendly and suugested other small things he could sort for me.”

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Posted 1 year ago

Thank you so much for your five-star ratings, Peter! We appreciate your positive feedback, particularly since Jayden was able to provide such excellent service. We're glad to hear that he was quick, efficient, friendly, and made helpful suggestions during your appointment. Thank you again!

Posted 1 year ago

“Lafi is great! Very professional and knows his stuff. Highly recommend him”

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Posted 1 year ago

Thank you so much for the 5 star rating, Ramona! We are delighted to know that you had a great experience with Lafi. We are grateful to you for taking the time to provide us with such wonderful feedback! Those kind words mean a lot to us!

Posted 1 year ago

“5 out out 5. Jayden was very helpful and friendly manner. WAs very happy with how he helped me with my computer. Nothing was to much for him a ranking of 5. Feeling a lot happier and secure what he did for me”

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Posted 1 year ago

Thank you so much, Allison, for your 5 star rating! We are thrilled to hear that Jayden was so helpful and friendly, and that you are feeling happy and secure with the work he did for you. We really appreciate your kind words and glowing review. Thank you!

Posted 1 year ago

“Excellent service solved the problem Would use Geeks again”

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Posted 1 year ago

Thank you so much for your positive review, Owen! It is gratifying to hear that our service was able to solve your problem and that you would use us again. We appreciate your 4 star rating of Geeks on Wheels - it means a lot to us.

Posted 1 year ago

“Tim was great and answered all our questions and made adjustments accordingly.”

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Posted 1 year ago

Thank you, Kevin, for your 5 star rating! We are delighted to hear you were satisfied with the service provided. Tim was great, wasn't he? We are so glad he was able to answer all your questions and make adjustments accordingly. We appreciate your loyalty to Geeks on Wheels and look forward to seeing you soon!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,454 reviews