Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,543 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very impressed with the helpful and professional service we received from Anthony resolving the problems with our computer. He was very polite and kept us informed as to when he was on his way. He was very understanding and helpful when we asked questions.Would highly recommend him .”

Helpful Report

Posted 1 year ago

Thank you, Anna, for your outstanding five-star rating of Geeks on Wheels! We are absolutely thrilled to learn that you were thoroughly impressed with the exceptional and professional service delivered by Anthony. We greatly appreciate your kind words regarding his politeness, regular updates, and patient approach to addressing your questions. Positive feedback like yours serves as a tremendous source of motivation, and we sincerely value your enthusiastic recommendation.

Posted 1 year ago

“Harry was great. Had my new computer and monitor all sorted, printer reconnected and new email up and running without a hitch. Made sure everything was working and I was satisfied. Recommend these guys.”

Helpful Report

Posted 1 year ago

You're welcome! Geeks on Wheels values customer satisfaction and takes pride in our work. I'm glad Harry provided a satisfactory experience, and I'm sure your recommendation will help others in their decision to choose Geeks on Wheels for their tech needs. If you have any more questions or need further assistance, feel free to ask.

Posted 1 year ago

“always great service, always great staff”

Helpful Report

Posted 1 year ago

Hi Stephen! We always aim to be the top in computer repairs with our staff and service, and it's great to hear you recognize that!! Thank you for the review.

Posted 1 year ago

“From the initial enquiry made through to the problem's resolution, Geeks on Wheels' contacts with me performed to a high standard. By repeatedly trying possible "fixes" to the phone/hearing aids' problem, Technician SamR displayed a work ethic and thoroughness that was most impressive. His 'Visit Notes' - a copy of which he handed to me - are both copious and helpful. Altogether, a very positive house call outcome.”

Helpful Report

Posted 1 year ago

Thank you for the kind words and for your 5 star rating of Geeks on Wheels. We appreciate your taking the time to provide feedback on our Technician Sam and the excellent service you received. We are very pleased that the problem with your phone and hearing aids was fixed to your satisfaction. We thank you for your support and look forward to serving your technology needs in the future.

Posted 1 year ago

“WE love Geeks on Wheels, James is superb, professional, personable, and extremely clever at what he does. Thank you so much for helping us feel secure and up to date with our wee system.”

Helpful Report

Posted 1 year ago

Thank you Donna for the fantastic 5-star rating of Geeks on Wheels! We really appreciate it. We couldn't agree more about James - he is absolutely superb and a real pro when it comes to tackling any IT issues. We are so glad he is helping us to feel secure in our system and keeping us up to date with technology. Thank you again for your kind words and rating!

Posted 1 year ago

“Regan fixed a problem I had and then identified another problem I didn't realise was creeping up on me. When the computer came back everything just worked straight away.”

Helpful Report

Posted 1 year ago

Thank you so much for this glowing review of Geeks on Wheels, Ross! We are thrilled to hear that Regan was able to fix your issue, as well as identify an upcoming problem and your PC now runs perfectly. We appreciate your 5-star rating!

Posted 1 year ago

“Excellent and timelyservice”

Helpful Report

Posted 1 year ago

Hugh, thank you so much for rating Geeks on Wheels with 5 stars. We are glad that you enjoyed our excellent service.

Posted 1 year ago

“James M was excellent. Courteous, not at all condescending to this non techie, and patiently went through everything. When I had to change yesterday's appointment to today at short notice, the staff member I dealt with was cheerful and helpful. Good team effort all round.”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating, Leanne! We're so glad to hear that James was excellent in your experience and that our staff members have been helpful in adjusting your appointment. It really is a team effort and we all appreciate your kind words.

Posted 1 year ago

“DavidW (your technician) was a pleasure to meet. He explained the issues with my Laptop in easy-to-understand terms. David identified other issues the absence of Virris Protection Software, for example. I have no hesitation in having David back if needed.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Geeks on Wheels, Grant – we really appreciate it! We are delighted to hear that David was a pleasure to meet and that he explained the issues with your laptop in an understandable language. We are also glad that he was able to pinpoint other issues, such as the need for Virus Protection Software. Thank you once again for your wonderful review!

Posted 1 year ago

“Reagan gave me very good service and I would have her again”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Kathleen! I'm glad to hear that Reagan gave you great service and that you would request her service again. We appreciate your kind words and hope you have a great rest of your day!

Posted 1 year ago

“Unbelievable. Seemed to solve all my computer problems in about 5 minutes, and most of that was looking for my password!”

Helpful Report

Posted 1 year ago

Thank you so much, Pauline, for your generous 5-star rating! We are glad to hear that our Geeks on Wheels were able to solve your computer issues as quickly as possible. We strive to ensure our customers are happy with our customer service.

Posted 1 year ago

“Excellent and quick service. Very helpful. Highly recommend James.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Geeks on Wheels! We are happy to hear that you had an excellent and quick service experience, and that you found our team to be very helpful. We appreciate your positive review and especially your high recommendation for James! Thank you so much for choosing Geeks on Wheels!

Posted 1 year ago

“James calmly dealt with my requests in an effective manner.”

Helpful Report

Posted 1 year ago

Thank you, Caroline, for the 4 star rating of Geeks on Wheels. I'm glad to hear that James was able to deal with your requests. We really appreciate your positive feedback.

Posted 1 year ago

“The gentleman that attended was absolutely fantastic! He was patient, professional, he listened to our concerns and acted on ALL of them! We have nothing but great things to say about the whole experience from start to finish! Even when he informed us of the extra products, not once did he try the 'hard sale', he let us know and we were more than happy to purchase these and at any stage we could've said NO, NOT INTEREST!!”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5 star rating of Geeks on Wheels. We are so pleased that you found the experience with us to be excellent from start to finish, and that the gentleman who attended was patient, professional, and listened to and acted on your concerns. Thank you again for your very kind review.

Posted 1 year ago

“David was absolutely awesome! He fixed our wifi quickly and easily.”

Helpful Report

Posted 1 year ago

Thank you so much, Moira, for your 5 star rating of Geeks on Wheels! We appreciate you taking the time to leave a review. We are thrilled that David was absolutely awesome! We are so pleased to have provided you with exceptional service.

Posted 1 year ago

“Alex was very professional and more than helpfull. I understand that my computer is at the end of its life and will require replacement in the near future. I intend to get as much use out of it as I can. When it dies I would appreciate Alex providing the replacement and setting it up.”

Helpful Report

Posted 1 year ago

Thank you, Tony, for giving Geeks on Wheels a 5 star rating! We are pleased to hear that Alex was very professional and helpful in her advice. We'd love to help you out when you're ready to upgrade - Alex will be happy to assist with the replacement and set up. Thank you again for your kind words!

Posted 1 year ago

“I thought the technican. took an little more time.but he went through everything.”

Helpful Report

Posted 1 year ago

Hi Kevin! Thank you for the review, we're sorry to hear that you felt like it took a little longer than wanted, but we're pleased to hear that he got through everything in that time!

Posted 1 year ago

“Hi I just met Ray and checked if he now could receive emails on his new iPhone, but unfortunately he cannot. I am sure Barnaby did his best, but we still have a problem with a new iPhone that does not receive emails. Please help. Thanks Margriet”

Helpful Report

Posted 1 year ago

Hi Margriet! We're sorry to hear that Ray's new iPhone is still not receiving emails! Sounds like something has gone awry and we will get Barnaby to give you a call to get Ray back up and running on the new phone.

Posted 1 year ago

“We were very happy with the services Geeks on wheels supplied and especially to your Technician, Ashvin. He was very thorough and answered all our questions. He even showed us how to access different programs. He was friendly and polite and willing to go the extra mile. Also happy with the price he charged. Awesome job Ashvin and thank you Kind regards Maria”

Helpful Report

Posted 1 year ago

Hi Maria! If you're happy, we're happy! We work really hard to offer the best customer experience so thank you for your feedback. Ashvin is a great technician and we're proud to hear that you agree! We will be sure to share your comments with him so he gets the recognition that he truly deserves!

Posted 1 year ago

“Anthony was very knowledgeable and sorted our phone issues within minutes. He took time to listen to our issue and checked that he understood the problem. He was very obliging and a pleasure to deal with. Thank you Anthony once again.”

Helpful Report

Posted 1 year ago

Hi there! We are so thrilled to hear that Anthony did such a great job for you, in getting all your tech sorted out! We will be sure to share your thanks with him as we believe our techs deserve to know when they've done a great job! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,543 reviews