Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with Michaels Service in fixing my IT problems.”

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Posted 2 years ago

Hi Kristine. Thanks for taking the time to review our services. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. I have requested Michael to follow up with you regarding the issue which remains and to help set things right! Thanks again for the feedback!

Posted 2 years ago

“Had another tech set up new computer printing side of it did not work he spent alot of time trying to get right.I rang geeks Sam found the problems in 5 minutes excellent”

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Posted 2 years ago

Hi Murray. Good to hear you had such a positive experience. We work really hard to be the best at what we do! We look forward to the next time we can help you with your technology.

Posted 2 years ago

“GOOD RESPONSE, PLENTY OF UPDATES AND WILLING TO WORK WITH MY NEEDS”

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Posted 2 years ago

Hi Stephen. We really appreciate feedback from our customers about their experience. We are thrilled to hear you had a good experience! We’re here to help in any way we can.

Posted 2 years ago

“Donavan was excellent. Professional, extremely tech savvy and solved everything we needed solved. Courteous and thoughtful too”

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Posted 2 years ago

Hi Gillian. Good to hear you had such a positive experience. Donavan will be thrilled to hear your kind words. We’re looking forward to the next time we can help you.

Posted 2 years ago

“To say I am disappointed is an understatement I have used outlook synced to apple for over 12 yrs I will just find a tech who can deliver”

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Posted 2 years ago

Hi Ray. Thanks for sharing your experience. We are so sorry. That feedback is certainly not what we like to hear from our customers. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call us on 0800 424 335 and ask to speak to Kevin so we can work with you to resolve this as quickly as possible.

Posted 2 years ago

“I have used Geeks On wheels and hotline regularly, Very handy servie.”

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Posted 2 years ago

Hi Rob. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Excellent, very efficient, helpful and kind and v. good at explaining. Very impressed with Geeks on Wheels.”

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Posted 2 years ago

Thanks for the feedback! We really appreciate it!

Posted 2 years ago

“Very good service so far. I wish I had joined Geeks sooner!”

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Posted 2 years ago

Thanks Pat! This review made our day and it’s awesome to be able to help. We look forward to helping you again in future when you need us.

Posted 2 years ago

“I had a problem and once I explained the problem Reuben was able to help and solved it. Reuben willingly assisted with several other questions as well. I have had Reuben visit several times now for my computer maintenance and problems. He is very pleasant, willing to help and able to explain things simply. I appreciate having the same person visit each time.”

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Posted 2 years ago

Hi Robyn. We really appreciate feedback from our customers about their experience. Reuben will be thrilled to hear your kind words. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Outstanding Service going above and beyond. Very grateful for their help.”

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Posted 2 years ago

Thanks heaps for taking the time to leave this awesome review. Thrilled customers make our day!

Posted 2 years ago

“Reuben who came to help me sort my Apple computer problems and laser printer out was excellent in his work. He got everything sorted for me. I was very impressed.”

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Posted 2 years ago

Hi Rosie. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Michael was a good person to deal with.He really knows his stuff.”

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Posted 2 years ago

Thanks, Chris. We really appreciate feedback from our customers about their experience.

Posted 2 years ago

“Geeks are prompt, direct, friendly, understandable”

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Posted 2 years ago

Hi Fiona. We are really grateful for your feedback.

Posted 2 years ago

“Rohan was a great technician. I was extremely sad to know he was leaving. He knew what he was doing and did a lot to help me with my computer and I-pad. He kept it simple for me to understand as I’m not computer orientated and showed me what to do as he told me to help me understand.”

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Posted 2 years ago

Hi Robyn. Rohan was a fantastic technician and we will also miss him greatly! Your positive experience reaffirms Rohan's and our focus on customer satisfaction. We’re hopeful we can help you again sometime in the future with another one of our fantastic technicians!

Posted 2 years ago

“Rence was great , got to the bottom of issues straight away and sorted them out without delay Will use Geeks On Wheels again”

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Posted 2 years ago

Thanks for leaving us such a wonderful review Dennis! Great to hear Rence was able to help you out with your computer issues! We look forward to seeing you again!

Posted 2 years ago

“Dont contact me ever again You needlessly cost me $152”

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Posted 2 years ago

Hi Roy. We’re sorry you had a poor experience. We have waived your appointment cost as it falls under our No-Work No-Fee Guarantee. We work really hard to offer the best customer experience so while we are obviously disappointed, thank you for your feedback.

Posted 2 years ago

“Very satisfied. All aspects of your service have been excellent. Most grateful for the work done and the advice given.”

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Posted 2 years ago

Thanks John. Thrilled customers make our day! Awesome that we were able to help with your issues and even give advice along the way.

Posted 2 years ago

“Excellent service both online and in person. Extremely helpful staff who are extremely competent and knowledgeable.”

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Posted 2 years ago

Your positive experience reaffirms our focus on customer satisfaction. We do our best!

Posted 2 years ago

“All good, Donnavan was very helpful and got the machine running good again. Cheers.”

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Posted 2 years ago

Thanks Colin! Donavan will be pleased he was able to help you out.

Posted 2 years ago

“amazing , brought us into the modern world”

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Posted 2 years ago

Thanks Elizabeth! Welcome to the modern high-tech world!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews