Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tom was very patient with someone that didn't have alot of knowledge on computers. He rang to say he would be there at a certain time . I found him to be very respectful and friendly .”

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Posted 1 year ago

Hi there! We are so happy to hear that Tom was such a great asset to you! Patience is an important virtue in tech because computers can be slow and confusing, so we are glad to hear he was able to exercise it with you! We will share this feedback with him so he gets recognition for a job well done! Thank you for the review.

Posted 1 year ago

“very helpful got problems sorted thanks”

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Posted 1 year ago

Hi Lynne! Thank you for sharing your experience with us and for the 5-star review!

Posted 1 year ago

“James was great - easy going and friendly. He did the work needed with efficiency and great competence. He was happy to set up my printer and to sort out the WiFi problems. I am very pleased that James came to do the work here. Thank you again to James!!”

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Posted 1 year ago

Hi Carol! It's always great to hear from our customers about their experiences with us! We aim to offer top-level service and it's great to hear that James was able to achieve that for you, through efficiency and great competence. We will pass this onto James so he knows you appreciated the visit! Thank you for the review!

Posted 1 year ago

“David was excellent in every way…except that now I am not receiving any emails (thought I am on my phone!) Probably not his fault! Peter”

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Posted 1 year ago

Thank you Peter for the 5-star rating for Geeks on Wheels! We're glad you had a great experience with David. As you are aware from my phone call and subsequent remote access, the reason for you not receiving your emails was due to you email loosing authentication with Google. This does happen from time to time and by relogging in your gmail back in this was able to remedy the issue. Please let us know if there is anything else we can help with.

Posted 1 year ago

“Shasika was a very pleasant and helpful IT person. He explained everything to us. We were very happy with the service.”

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Posted 1 year ago

Hi Tony! If you're happy, we're happy! Providing a great service is essential to us, and having a good tech force to do that is key! We're so proud to hear that Sashika achieved that for us and was able to be helpful and pleasant! Thank you for the review!

Posted 1 year ago

“Arrived when expected and dealt with tech problems successfully.”

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Posted 1 year ago

Hi Jocelyn! We're thrilled to hear that our tech was able to sort out your tech troubles! Thank you for the review!

Posted 1 year ago

“Where would I be without Geeks? Always so helpful.”

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Posted 1 year ago

Hi Cynthia! We're glad to hear that you always find us helpful! We truly do want to be invaluable to everyone in New Zealand! Thank you!

Posted 1 year ago

“Geeks on Wheels were dealing with a 7 yr-old Apple computer, and an even older iphone and external drive. Vaughan did an approximate 2-hour home visit, foresaw a great loss of data should the computer suddenly die, and installed a new external drive to keep data back up for future transfer to a new computer should that be necessary. His knowledge (and that of my previous Geek Lafi) is absolutely amazing. (NB: My surname in the SUBMIT below is misspelled. Should be FAIERS).”

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Posted 1 year ago

Hi Pauline! We are so happy to hear that Vaughan's visit went well! It's always great to get feedback on how our technician went. Working on old tech is always risky with data if something goes wrong, then it could be gone! So we are very happy to hear Vaughan offered a backup for you. We are glad that you have also had two great experiences with different technicians! Thank you for the review!

Posted 1 year ago

“turned up on time very friendly”

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Posted 1 year ago

Hi Rosalie! Thank you for the feedback and the 5-star review!

Posted 1 year ago

“Excellent and very professional Service. Issues resolved.Would engage again in resolving any subsequent issues.Serviceman who attended was great,obliging, courteous ,and very knowledgeable .A pleasurable if not an inexpensive experience that in required circumstances I would repeat.Well done.”

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Posted 1 year ago

Hi Jan! Thank you so much for such a great in-depth review! We are so proud to hear that you go all your tech troubles resolved and that our technician was able to offer an amazing and professional service whilst being courteous and knowledgable. Thank you again!

Posted 1 year ago

“Extremely knowledgeable, sorted out problem, showed me how to do some things that I didn’t know, very friendly and helpful. Would call them again if needed, very impressed.”

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Posted 1 year ago

Hi Robin! We’re really pleased you had such a great experience. We always aim to fix problems whilst upskilling our customers so that they're more equipped to use their tech. It's great to hear that this happened! Thank you so much for the review!

Posted 1 year ago

“David was a delightful young man, he didn’t laugh at this pc ignorant old lady and fixed all the problems I was having with setting up my new iPad and iPhone, retrieving information I imagined was long gone. I had forgotten to ask him about Protection from ‘malware’? issues,after a Norton debacle… but will contact you sometime soon to set something up. Many thanks again David. Chris Coles.”

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Posted 1 year ago

Hi Chris! We are so happy to hear that David was such a shiny star for you! We always want our techs to understand where each customer is and take them on a journey that suits their needs, because technology can be complicated and so we want to make sure we come to you at your level! We will pass your thanks onto David so he gets recognition for a job well done! Thank you for the review!

Posted 1 year ago

“Our second experience of GOW. Excellent and prompt service. Very happy”

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Posted 1 year ago

Hi Marian! We are happy to hear that you've continued to get great service from us! We will continue to bring you the best tech support around! Thank you!

Posted 1 year ago

“Ashvin was very good and gave us some good advice, will ask for next time.”

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Posted 1 year ago

Hi Peter! We are happy to hear that you enjoyed Ashvin's visit! We always want our techs to be trusted advisors in our customer's houses, and so the fact he's able to offer good advice tells us he is able to do that! Thank you for the review, we will share this with Ashvin!

Posted 1 year ago

“Great job is done by Josh,realy appreciate the work he did for us .”

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Posted 1 year ago

Hi Gary! Thanks for sharing your feedback with Josh. We will let him know you enjoyed the visit!

Posted 1 year ago

“Excellent visit from Josh. He painstakingly went through the various aspects of our computer issues as simply as possible and set us up for trouble-free management of our two computers.”

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Posted 1 year ago

Hi Margaret! We are so happy that Josh could get through all your tech troubles! Josh certainly puts his all into his customer setup to ensure they can use their tech without any stress! Thank you for this wonderful review!

Posted 1 year ago

“Plenty of suitable appointment times available, on-time, cheerful informative service. Great to have computer cleanup and be more informed of how to keep it that way. Thanks for the Gold card discount.”

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Posted 1 year ago

Hi Faye! Thank you for sharing your feedback on our service! We've recently restructured how our bookings work so that we have more appointment times, and we are stoked to hear that it's worked! You're welcome for the Gold Card discount! Thank you for the review.

Posted 1 year ago

“Tom was able to explain clearly the problems I had. He also was able to point out other features. He was very patient with me as new things take me a while now.”

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Posted 1 year ago

Hi Liz! We're so thrilled to hear that Tom was able to help explain all the tech troubles that were coming up for you! Patience with technology is important, and knowing how to go at each person's speed with technology is important to us, so we're happy to hear that Tom was able to do that too! Thank you for the review.

Posted 1 year ago

“These guys are wizards. They explain everything so non computer savy people can understand. Professional and punctual.”

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Posted 1 year ago

Hi Brad! Tech wizards could be an excellent term for our technicians! They definitely know their stuff and can explain it in simple terms that aren't full of jargon! We're proud to hear that you agree! Thank you for the review!

Posted 1 year ago

“Excellent work. Definitely needed assistance for this task.”

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Posted 1 year ago

Hi there! Thank you for sharing your feedback and the 5-star review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews