Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,537 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful arranging a home visit in short time. Phoned half an hour before arranged time, prompt arrival. Good understanding of our needs. Very quickly sorted mesh setup, wifi printers and advised settings etc. Superb all round service. Highly recommended. Thank you KeiranG for your courteous professional approach and excellent technical skills”

Helpful Report

Posted 1 year ago

Hi John! We are thrilled to hear that you had a great experience through and through! Good communication is important to us to provide good customer service, so it's great to hear getting the phone call early and ease in arranging a home visit! We're also thrilled to hear that Kieran was able to offer great support onsite getting your mesh setup and connecting everything connected up! Thank you for the review!

Posted 1 year ago

“We have been working with Geeks on Wheels since 2010 and highly recommend this brilliant company. Super-helpful, highly-trained team offering great customer service - thank you again to Anthony Ryder and all the team at Geeks on Wheels!”

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Posted 1 year ago

Hi Gerri! Thank you for your continued use! We're glad to hear you've had such great experiences and we hope to continue to offer top-of-the-level support! Thank you for the review!

Posted 1 year ago

“Easy to make an appointment. Good communication. Reliable and efficient.”

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Posted 1 year ago

Hi Alison! Feedback from our customers is greatly important to know how we are going! Being easily accessible in making appointments and communicating to our customers are key to us to make sure our customers get a great experience so we're thrilled to hear you recognise this! Thank you for the review.

Posted 1 year ago

“Sashika was extremely professional, friendly, patient and efficient.”

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Posted 1 year ago

Hi Effron! We're thrilled to hear that Sashika was such a great technician for you! We will pass this feedback onto him! Thank you!

Posted 1 year ago

“Very pleased with the service Ihad today from Tim. All my problems straightened out by him. Job 406700 Many thanks, Margaret”

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Posted 1 year ago

Hi there! We are pleased to hear that Tim was able to give you such a great experience! It's always good to get all your problems sorted out and get you up and running again. We will pass this on to him so that he gets the recognition he deserves! Thank you!

Posted 1 year ago

“Prompt, friendly service. Painless for a technically challenged person such as myself. Excellent results.”

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Posted 1 year ago

Hi there! We find it very important to offer a great service for anyone with any level of tech knowledge, and to not make it feel confusing or shameful! We're so proud to hear our technician was able to give you this experience! Thank you for the review.

Posted 1 year ago

“Absolute great service..Josh explained what he was doing so I understood what was happening..definitely deal with you again”

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Posted 1 year ago

Hi Sue! We are happy to hear that you've had such a great experience with Josh! It fills us with pride to hear that he instilled you with confidence to use us again, and so if future tech troubles pop up, feel free to give us a call! Thank you!

Posted 1 year ago

“It was a pleasure having Luke help us with our devices today. He was so patient and helpful with any query, big or small. Thanks so much.”

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Posted 1 year ago

Hi Brian! We are stoked to hear that Luke was such a pleasure to have to help with your tech! He certainly is a lovely guy with good patience and knowledge! Thank you for the review!

Posted 1 year ago

“Great customer service and in depth tech knowledge. Fast, efficient and reasonable pricing.”

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Posted 1 year ago

Hi there! It's great to hear you had such a great experience with us and our technician! We always want to be offering top-level customer experience and a big tool for that is having techs who have great knowledge so it's great to hear you recognize that! Thank you for the review.

Posted 1 year ago

“I wasn't happy with the outcome of the service I received recently and went straight to the reviews and wrote a negative one. However, the manager Andy contacted me back and apologised that I wasn't happy and helped put things right. I realised that I hadn't given GOW the opportunity to respond back and fix the issue. They responded with integrity and I was happy with the outcome. Thank you Andy & GOW, still an awesome service. Kind regards Dan”

Helpful Report

Posted 1 year ago

Hi Dan! We're sorry to hear that you were originally happy with the outcome of the service, however, we are glad to hear Andy was able to make things right! We take our customer experience very seriously and so we are definitely happy to resolve a negative experience and make it a good one! Thank you for sharing your updated experience, and we hope that we can continue to offer awesome service to you if more tech troubles come your way!

Posted 1 year ago

“Very pleased with the assistance and the knowledge regarding my computer. My thanks to Regan for her help and patience.”

Helpful Report

Posted 1 year ago

Hi Kim! If you're happy, we're happy! It's great to hear Regan was able to assist you with your knowledge of the computer and upskill you in your usage! We always want to have techs who can help by being kind and patient! We will pass this on to her so she gets the recognition she deserves! Thank you for the review.

Posted 1 year ago

“Good knowledgeable and friendly service from Jack.”

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Posted 1 year ago

Hi Lawrence! We are happy to hear that Jack was able to offer such great support! We will pass this onto him! Thank you for the review.

Posted 1 year ago

“Awesome service by Josh all our jobs well done!!”

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Posted 1 year ago

Hi Rex! We're so proud to hear that Josh was able to get all your jobs done! Thank you for the review

Posted 1 year ago

“brilliant service by Ashwin”

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Posted 1 year ago

Hi there! Thank you for your feedback on Ashvin's service!

Posted 1 year ago

“Great service from Alex. Many thanks.”

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Posted 1 year ago

Hi Richard! We will let Alex know you appreciated her service! Thank you for the review!

Posted 1 year ago

“Excellent service. This is the second time Geeks on Wheels have helped me with PC problems. Jesse had my PC working promptly. Most of the problems due to One NZ. I highly recommend the Geeks on Wheels team and would give them 11 out of 10.”

Helpful Report

Posted 1 year ago

Hi Pat! Thank you for using us again and trusting our services! We are proud to hear that Jesse was able to get your PC back working for you to get the most out of it! If you need help speaking with One NZ to resolve any further issues, we are happy to assist with that call! Thank you again for the review and recommendations!

Posted 1 year ago

“I wish I had done this sooner. Vaughn was so knowledgeable and ticked off all my questions and concerns. Thanks sooooo much.”

Helpful Report

Posted 1 year ago

Hi Bev! Thank you for your lovely review! We're glad to hear Vaughan was able to help with all your queries and concerns, and whilst it wasn't sooner, we're glad it happened! If you ever need more help with any tech troubles, give us a call!

Posted 1 year ago

“Keiran is a very pleasant young man. He was able to fix my printer and was very efficient and helpful.”

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Posted 1 year ago

Hi Viti! We are so happy to hear that Kieran was a great technician for you, getting your printer working for you! Thank you for the review.

Posted 1 year ago

“Rang in the morning, received same-day service by Sam. No fuss, got straight down to business, made some great recommendations and helpful tips. Very pleased with the service. Thank you.”

Helpful Report

Posted 1 year ago

Hi there! We are so happy to hear you got such a great experience! We have been working hard to upgrade our services to be able to offer same-day services, so we are happy to hear that you appreciated this! We also are proud to hear that Sam was such a great technician for you with recommendations and tips! Thank you for the review.

Posted 1 year ago

“DonavanH didn't check my fb profile. I feel that's important”

Helpful Report

Posted 1 year ago

Hi Diana! We are sorry to hear that Donavan didn't check your FaceBook profile, whilst it's not in our usual checks to check over a FaceBook profile, we certainly can get him back out to check it if you would like! If you would like that, please give us a call on 0800 424 335.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,537 reviews