Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jack was on time, polite and managed to fix an issue other IT specialists couldn't. Very polite & courteous, keeping me informed throughout his tasks. Would definitely recommend Jack to anyone. He deserves a pay rise !!”

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Posted 1 year ago

Hi Jon! It's great to hear such great things about Jack! We always want our technicians to be a trusted advisor for our customers and it sounds like Jack was a star in achieving that! On top of that, being able to fix tech troubles that other technicians weren't able to resolve is great to hear!!! Thank you for sharing your experiences and we will be sure to pass this on to Jack!

Posted 1 year ago

“Very good service today thankyou”

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Posted 1 year ago

Hi there! Thank you for the feedback and 5-star review!

Posted 1 year ago

“Hi , I requested to have extenders added to improve my Spark Wifi service / GOW reckoned easy fix and that I installed DECO units however these failed to work, however I kept losing my internet connection. I requested that Geeks return and reinstall so the system worked correctly however two visits later nothing improved. In fact I had worse Wifi coverage than previously. At the same time I lost connection to Netflix, Spotify and my security cameras. Geeks suggested that I replace the Deco units with another batch but I was so frustrated by this time that I decided to request my money back which was agreed.”

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Posted 1 year ago

Hi Jamie. We're sorry to hear you had this experience. Usually, we have a great track record with Deco's working well for us, but it sounds like you must have had a faulty batch. We're sorry for the stress this experience may have caused as we understand that internet and WiFi coverage is critical in this day and age. Whilst we have already agreed to refund all the decos and jobs if we can help in any further way to improve your experience please give us a call on 0800 424 335 and ask to speak to a manager, as we would love to turn this into a positive experience for you.

Posted 1 year ago

“Always good”

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Posted 1 year ago

Thank you, Ian! We're proud to continue to provide good service to you!

Posted 1 year ago

“We were advised the day before that our technician Kieran was coming, and we got a reminder text on the day 30 mins before he arrived. He did a great job, was polite but personable and communicated effectively, making sure a less technical person was aware of and understood what it was that he was doing. This work related to a Cyber hack, and Kieran made a stressful and unpleasant situation less so through his care, approach and rapport building skills.”

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Posted 1 year ago

Hey Trish! Thank you for sharing your experiences with Kieran! Cyber hacks are certainly very frustrating and we can understand the stress immensely, so we are happy to hear that Kieran was able to support you through this tough time. He's a very kind guy and puts a lot of care into what he does to make sure that everything is done properly and up to a high standard. Thank you so much for the review.

Posted 1 year ago

“Very satisfied with the service. Turned out to be a bit more complicated than expected, but Josh took it all in his stride and consequently ------all sorted. Thank you so much.”

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Posted 1 year ago

Hi Daryl! We are glad to hear that Josh was a great asset to you! We always want to make sure whatever problem gets given to us, and no matter how complicated, we put in our full efforts to find a fix for it. It's great to hear it's all sorted, and we will be happy to come help again with any future tech troubles!

Posted 1 year ago

“Arrived when they said they would be here and only left after everything was correctly working. Even did extra jobs while on site.”

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Posted 1 year ago

Hi Mark! Being thorough is important with tech to make sure we don't miss anything important that might be lurking in the background so we're happy to hear that our tech did that for you and ensured that everything was working properly before leaving! Thank you for the review, Mark!

Posted 1 year ago

“We found Anthony very helpful and efficient to solve our computor. friendly man”

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Posted 1 year ago

Hi Jenny! Thank you for sharing your experiences with Anthony! We will pass this onto him, so that he can see he's done a great job!

Posted 1 year ago

“Barnaby was fabulous, efficient, professional, and explained everything that needed explaining. Thank you Geeks on Wheels :)”

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Posted 1 year ago

Hi Linda! If you're happy, we're happy! Customer service is important to us, and our technicians are the key to achieving that! Barnaby being able to give you such a great experience is great to hear as that continues to help us achieve our goals! We will let Barnaby know you appreciated his visit so he gets so recognition for a job well done!

Posted 1 year ago

“Awesome service, with a kind and patient service provider. Thanks for getting my e-mail system sorted!”

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Posted 1 year ago

Hi Liz! We're happy to hear that you find our service awesome! Patience is important with technology, so our technicians need to be able to exercise good patience, and we're happy to hear that yours was able too! Enjoy having your emails back up and running! Thank you for the review.

Posted 1 year ago

“This is the 3rd or 4th time I have used Geeks and each time I have been impressed. Justin was no different, brilliant, put things into language an old guy can understand. Might be time to renew my old computer. 🤔”

Helpful Report

Posted 1 year ago

Hi Hamish! We're thrilled to hear of your continued use of our service! We always want to offer a great service no matter which technician you get, and it's great that Justin has continued this theme for you! If you do end up replacing your old computer, feel free to give us a call for options, or to help get your data transferred over!

Posted 1 year ago

“Good communication on when arriving. KieranG very friendly and professional. Health and Safety check completed and 1TB HD prvided and set up. Cleaned up PC and answered all questions while sorting out a sync issue. E Kieran even undertook to do some research into an issue related to the Deco TP Link system I got from GoW two years ago. If he sorts that out 5 stars going his way.”

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Posted 1 year ago

Hi Steve! We are so happy to hear that Kieran did a great job getting you set up with a new backup drive and checked over your devices through a health and safety check! Being thorough is important to us and so it's great to hear that Kieran went out to do further research! Thank you for the review!

Posted 1 year ago

“I have used Geeks on Wheels before & without any hesitation I called on them again. I have found them very prompt & their expertise excellent & very knowledgable.”

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Posted 1 year ago

Hi Bruce! We are thrilled to hear of your continued use with us. We always want to choose the best technicians for the job so that our customers get the best possible experience with expert knowledge and skills! Your review reaffirms our strategy and we're happy to hear it's working! Thank you for the review

Posted 1 year ago

“Great service from Keiran. Satisfied with result.”

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Posted 1 year ago

Hi Keith! It's great to hear Kieran gave you a satisfying result! We will share this with him so he gets the recognition he deserves!

Posted 1 year ago

“Geeks on Wheels technition Alex J very good in dealing with the Enquiries.”

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Posted 1 year ago

Hi Cyril! We're proud to hear that Alex was a great asset to you and your inquiries! We will let her know that you appreciated her visit! Thank you for the review.

Posted 1 year ago

“Geek Technician Ross brought me up to speed with my Mac computer. Over two hours he patiently explained some of the latest features to my Mac and reunited me with some that I’d forgotten. I have called on the Geeks for 10 yrs+ and will continue to do so.”

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Posted 1 year ago

Hi there! We love hearing from our customers about their recent experiences! We're happy to hear that Ross was able to give you good explanations over the 2 hours whilst being patient throughout it all! Thank you for your continued support of Geeks on Wheels and we hope to continue giving you tech support!

Posted 1 year ago

“Anothony completed a virus check on my laptop, saying that it was healthy. He highlighted that the broadband speed was slow and that I should have broadband fibre put in to speed up broadband speed. Unfortunately, he was unable to resolve that I am unable to receive emails and weather updates on my Samsung tablet due to lack of location infomation.”

Helpful Report

Posted 1 year ago

Hi Garth! Thank you for sharing your experiences during our recent visit! We always aim to try and fix every issue, and we're sorry to hear we weren't able to get everything sorted! If you want us to try to get the emails and weather updates going please give us a call on 0800424335. But we are happy to hear that Anthony was able to get the virus check done and gave you recommendations on your broadband! Thank you again for the review!

Posted 1 year ago

“Took charge after initial discussions and gave me top quality service that leaves me confident”

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Posted 1 year ago

Hi Te Paea! We are so happy to hear that you found our service top quality! We always want to be leaving our customers feeling confident and comfortable with their tech! Thank you for the review!

Posted 1 year ago

“Excellent service all round, both on phone and subsequent home visit.”

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Posted 1 year ago

Hi Adrian! Being good over the phone and in person is super important to us, and so we are thrilled to hear you find it excellent! Thank you for the review!

Posted 1 year ago

“Very good. Punctual. Phone call to say arrival time and then a follow up text”

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Posted 1 year ago

Hi there! We're thrilled to hear you enjoyed our visit! We've recently restructured how we do our bookings to make bookings more punctual and accurate, so hearing you notice this tells us we did the right thing! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews