Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic fast and very efficient service. Rueben seemed to know everything we needed and never made me feel silly for not knowing what to do or how to make things work. I am very grateful to have my technology and emails and scanner all working well and at the same time.”

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Posted 2 years ago

Hi Ngaire. Good to hear you had such a positive experience. We’ve passed this feedback on to Reuben as it’s important he gets recognition for a job well done. We look forward to the next time we can help you with your technology. Thanks for taking the time to review our services.

Posted 2 years ago

“Michael was polite and explained things patiently and clearly and answered all my questions.”

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Posted 2 years ago

Thank you for the aesome review. Satisfied customers mean so much to us.

Posted 2 years ago

“Really appreciated the helpfulness of Justin with the seating up of our computer and the problems we were having with it.”

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Posted 2 years ago

Hi John. Thank you for the great review! Your positive experience reaffirms our focus on customer satisfaction.

Posted 2 years ago

“They were very organized, worked quickly through the tasks and very professional while also being pleasant and friendly.”

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Posted 2 years ago

Hi Val. It’s great to hear you rate our service so highly. We work really hard to offer the BEST customer experience so thank you for your feedback!

Posted 2 years ago

“Great service!”

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Posted 2 years ago

Thanks for the 5-star review Maureen!

Posted 2 years ago

“Excellent service, very professional and polite.”

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Posted 2 years ago

Thanks Carol!

Posted 2 years ago

“Paul was excellent from Hamilton. Knowledgeable and patient. Great customer service. Kept me informed regularly of status.”

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Posted 2 years ago

Thanks Sharon! Paul leaves happy customers in his wake wherever he goes! Thanks for taking the time to leave a review!

Posted 2 years ago

“I was very pleased with the service that Weonsuk gave me. He was professional, patient, friendly, and explained things in a way that helped me understand how to operate my new iPad. As I am elderly I felt relaxed and confident with Weonsuk’s help. Kind regards, Wendy Russell.”

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Posted 2 years ago

Thanks Wendy! Weonsuk will be so thrilled you rated his appointment so highly! We hope you enjoy your new iPad, if you have any issues let us know!

Posted 2 years ago

“Rence came to my home on two occasions to assist with my laptop that needed replacing and setting up of same. He was a terrific help with a great attitude and very efficient and knowledgable. Couldn't fault the service thank you.”

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Posted 2 years ago

Great to hear Jude! Thanks for taking the time to leave us a review! We really appreciate it! See you next time!

Posted 2 years ago

“My email address was hacked. I rang Geeks this on Wheels. The people who answered or who rang me back were so friendly and helpful, they understood how upset I was. Justin, the technician, was super efficient and lovely to talk to. This service was recommended to me by my daughter and from my experience today I will definitely be recommending this service to others. Will definitely use again.”

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Posted 2 years ago

Hi Chris. Thanks for leaving us such a wonderful review. It's great to hear when word of mouth is proven right and your daughter's recommendation was a good one! We look forward to helping you and anyone you tell about us out in the future!

Posted 2 years ago

“James arrived on time & very efficiently worked through my list of queries or to dos. I find having questions written down makes it easier for the “geek” to give you the service you require. I felt really happy when he left, my devices were working & where required James had showed me what to do.”

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Posted 2 years ago

Hi Denise. We’re thrilled to get such positive feedback. Lists make our jobs very easy as it makes sure we don't miss anything and can address all your issues in the short time you have us there! Thanks for the great feedback and we look forward to helping you out again in the future.

Posted 2 years ago

“Very satisfactory visit. Michael either sorted the problems or explained the best way that I could manage them.”

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Posted 2 years ago

Hi Ruth. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Justin explained things in terms I could understand and has done an excellent job”

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Posted 2 years ago

Great to hear! Thanks Jayne for the 5-star review!

Posted 2 years ago

“Great service by Paikea. Thanks Kerry”

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Posted 2 years ago

Great to hear! Thanks Kerry!

Posted 2 years ago

“Service very good indeed.”

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Posted 2 years ago

Thanks Bernie!

Posted 2 years ago

“Engineer failed to diagnose the network problem. (Another company solved the issue in 5 minutes) Took work laptop for further investigation. Didn't return laptop at arranged time. No communication. Had to lodge a complaint to get laptop returned (then get an invoice which included time to return property!)”

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Posted 2 years ago

Hi Larry. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We will be reaching out to your today to correct this experience.

Posted 2 years ago

“Sam was polite, helpful. patient. He coached me through the tasks he was helping me with. Very easy to talk to. everything explained and demonstrated so a non- tech could understand”

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Posted 2 years ago

Hi Pauline. If you’re pleased, we’re pleased. Thank you. Your positive experience reaffirms our focus on customer satisfaction. Sam will be delighted with your feedback. Thanks again!

Posted 2 years ago

“Michael is very patient and is great at explaining things so people who don't have a strong IT knowledge understand what he is talking about.”

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Posted 2 years ago

Thanks Val! Our technicians really value positive feedback and Michael is no exception. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Thanks for all your help. James was excellent and thoroughly professional and on time. I'll be recommending Geeks on Wheels to others”

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Posted 2 years ago

Thanks Paul! Customer satisfaction is a big driver for us and for James! Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Vaughan was efficient and courteous. He arrived with time to spare and had a pleasant and friendly attitude.”

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Posted 2 years ago

Hi Graeme. We really appreciate feedback from our customers about their experience. Vaughan will be delighted with your feedback. Thanks again!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews