Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,534 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

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Posted 6 months ago

Hi Tony, thank you for your 5-star review. We're chuffed to hear your experience with our service was excellent. Thanks again!

Posted 6 months ago

“Was very happy with your rep Alex covered and resolved my problems”

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Posted 7 months ago

Hi Jon, thank you for your 5-star review. We're glad Alex was able to efficiently resolve your tech problems! Thanks again!

Posted 6 months ago

“Very friendly and helpful service. Patient to explain any questions.Good suggestions for choice of application and helpful to find a right one.”

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Posted 7 months ago

Hi Beata, thank you for your 5-star review! We're glad you find your recent experience with us so helpful and accomodating. Thanks again!

Posted 6 months ago

“Excellent service and friendly staff SamR. Talked me through things so I was comfortable with what was needed and showed me how the final result worked.”

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Posted 7 months ago

Hi Suzanne! Thank you for your 5-star review! We're glad to hear you found your recent experience with us so valuable and accommodating! With many thanks to our awesome technician Sam! Thanks again!

Posted 6 months ago

“arrived at appointed time. analyzed requirements of job and proceeded to remedy problems in an efficient manner while explaining what was being done and why.”

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Posted 7 months ago

Hello! Thank you for your 5-star review. It is important to us that we not only fix your tech troubles in a timely and efficient manner, but that we also leave you feeling more confident with your technology going forward! So, we're very pleased to hear this was your experience. Thanks again!

Posted 6 months ago

“Very helpful, very friendly and explained things as he went.”

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Posted 7 months ago

Hi Graeme, thank you for your 5-star review. We're very happy to hear our service proved to be equally valuable and accommodating for you! Thanks again.

Posted 7 months ago

“Chris K did a great job for us on 07 Jiune 2024....He resolved a number of issues very quickly For any further needs, we will certainly be asking for Chris again... Thank you so much Max & Lana Pearce”

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Posted 7 months ago

Hi Max, thank you for your 5-star review. We're chuffed to hear that Chris K provided excellent service and quickly resolved multiple issues for you. We look forward to assisting you with any of your future tech needs, thanks again!

Posted 7 months ago

“The only way this could have been bettr was if the serviceman had said "it might take and hour" to install windows 11 instead of "about 10 Minutes"”

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Posted 7 months ago

Hi there, thank you for the positive review! We're sorry to hear that the installation took longer than initially thought, however, a number of factors can influence the time it takes to get everything installed and setup correctly. Thanks again and we hope to help if needed in the future!

Posted 7 months ago

“The man who came out to us, Weonsuk, was extremely pleasant to deal with and it was very clear that he knew his stuff. We only have one regret - he didn't tell us that we could replace the hard drive in our iMac desktop which would have been cheaper than having to purchase a brand new Apple laptop computer. That information would have been mighty useful! I don't think that Geeks on Wheels gets a commission from Apple because we bought our new Apple laptop through Weonsuk. Surely that would be bordering on unethical business practice.”

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Posted 7 months ago

“Weonsuk was great - fixed our issues quickly and tidied up a couple of other issues as well!”

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Posted 7 months ago

Hi Grant, thank you for your 5-star review! Awesome to hear our technician Weonsuk didn't just fix your immediate issues, but also went ahead and addressed some of your smaller tech issues as well. Thanks again!

Posted 7 months ago

“Great to deal with.”

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Posted 7 months ago

Hi Claire, thank you for the kind feedback and review!

Posted 7 months ago

“Really great service, patient and kind”

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Posted 7 months ago

Hi Marilyn, we appreciate the 5-star review and kind feedback. Many thanks!

Posted 7 months ago

“Responsive, polite and personable technician. Very pleased with the job.”

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Posted 7 months ago

Hi Peter, thank you for your kind words and 5-star review. We're stoked to hear you're not only pleased with the job done but found the technician polite and friendly, something we always aim to be! Thanks again.

Posted 7 months ago

“Extremely helpful. Justin explained clearly what he was doing and gave advice regarding back ups. Very easy to understand to non computer technical people. Much appreciated. Mary Cook”

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Posted 7 months ago

Hi Mary, thank you for your 5-star review! Awesome to hear, thanks to our technician Justin, that you found our service helpful! We're also happy to learn that you gained some valuable insight regarding back ups! Thanks again!

Posted 7 months ago

“IThe service person was nice and friendly and quickly understood my isues. My one complaint was the last 15 minutes was spent trying to get me to upgrade to their preferred Malaware software. I feel this shouldn't have been on my time. Other than that, HAPPY. I am also happy to report that the company was quick to make ammends regarding my issue. Thankyou”

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Posted 7 months ago

Hi there, thank you for the positive review and 5-star rating. We're most happy when our customers are too, so we're glad we could resolve everything to your satisfaction! Once again many thanks for the 5-star review and we hope to help again in the future.

Posted 7 months ago

“Great service v good technician today who could explain in plain English what he was doing and why. Above all nothing was too much trouble to fix and/ or explain.”

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Posted 7 months ago

Hello! Thank you for your review. We're very chuffed to hear you found our service valuable. Thanks again for your kind words and support.

Posted 7 months ago

“Once again excellent work. Thanks for all the advice and hints on how to improve things.”

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Posted 7 months ago

Hi Susan, thank you for the 5-star review. We're happy to hear you have found our service consistently excellent. It's important to us that we not only 'fix your tech', but that we also impart some of our expertise so you can feel more confident with your tech going forward. Thanks again!

Posted 7 months ago

“Very good service by Jack thank you.”

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Posted 7 months ago

Hi Caroline, thank you for your 5-star review. Awesome to hear, thanks to our technician Jack, that you had such a positive experience with our service! Thanks again!

Posted 7 months ago

“He did a very good job in finding the caurse of the problem I had with my internet outage.”

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Posted 7 months ago

Hi Willy, thank you for the 5-star review. We're happy to hear your internet issues were resolved. Thanks again!

Posted 7 months ago

“Justin did a great job sorting out a number of issues with our computer and giving some other advice on devices we have.”

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Posted 7 months ago

Hi Iain, thank you kindly for the 5-star review. It's fantastic to hear that our technician, Justin, not only resolved your computer issues but also provided valuable advice on operating your other devices. Thanks again Iian!

Posted 7 months ago

Geeks on Wheels is rated 4.8 based on 6,534 reviews