Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vaughan was absolutely amazing today. He called before arriving to make sure I was home. He listened to me with our internet / wifi issues and was so patient and methodical in working out what was our best solution. Our wifi was rated for 300mBps + but was only working at 100 mBps and now it is amazing. Our internet will no longer crash and the whole house is covered seamlessly with the Mesh devices. Vaughan tested everything thoroughly before leaving and even updated the passwords and connections on all our devices. Extremely happy and appreciative of Vaughans knowledge and expertise. Thank you so much.”

Helpful Report

Posted 1 year ago

Hi Naralle! Thank you so much for this in-depth review! Internet is important in this day and age, and so having fast reliable internet is key! We're thrilled to hear that Vaughan was able to bump you back up to those 300 Mbps speeds and get the internet all around the house! It fills us with pride to hear that Vaughan reconnected all your devices to ensure everything was working before he left. Thank you again for such a great review, we will be sure to give Vaughan the recognition he deserves!

Posted 1 year ago

“James Macfarland was very personable and did a great job. I am a very satisfied customer”

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Posted 1 year ago

Hi Hamish! We always strive to find great techs that our customers deserve. It sounds like James has certainly hit the mark here with your satisfaction and review! Thank you for the feedback!

Posted 1 year ago

“Julianne is outstanding, brilliant and very helpful. Very knowledgeable, answered all random IT questions. Will definitely recommend Julianne/Geeks on Wheels to all my friends. Thank you”

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Posted 1 year ago

Hi Sarah! We are so happy to hear that Julianne was such a great tech for your appointment! She certainly knows her stuff and loves to be able to answer questions that may prop up! We will share this feedback with her so that she gets recognition for your praise! Thank you for the review and recommendations!

Posted 1 year ago

“Got wonderful service from Alex who did not laugh at my incompetence.”

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Posted 1 year ago

Hi Caroline! We are happy to hear that Alex was a great tech for you to have! We certainly understand everyone has different knowledge of tech so we always make sure to not judge a person's knowledge. Thank you for the review!

Posted 1 year ago

“Donovan was very thorough and helpful in fixing my computer problems today. I would recommend him and Geeks to fix any similar problems that users may have with their devices. Thanks. Colin.”

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Posted 1 year ago

Hey Colin! We are so thrilled to hear that Donavan was a great asset for you in getting your tech troubles resolved! We always want to have the best techs in the game, to ensure our customers get the best! We highly appreciate the recommendations and thank you for the review!

Posted 1 year ago

“Excellent service as always”

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Posted 1 year ago

Hi Heath! Thank you for sharing your feedback! We hope to continue to be the excellent service you receive! Thank you again!

Posted 1 year ago

“Very Good. Pleasant and helpful when sorting out problems. Jesse's call was very much appreciated.”

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Posted 1 year ago

Hi Beverley! We are pleased to hear that Jesse's call was a great experience for you! We always aim to offer the best customer service possible and part of that is having amazing techs! We are please Jesse hits that mark. Thank you for the review.

Posted 1 year ago

“Weonsuk is an exceedingly helpful and knowalodgeable person. A good asset to Geeks on Wheels.”

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Posted 1 year ago

Hi Jane! We are very lucky to have Weonsuk on the team, that's for sure! It's great to hear he has all the knowledge needed to be helpful within his jobs! Thank you for the review.

Posted 1 year ago

“Donavan was helpful in resolving my issues and with suggestions going forward”

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Posted 1 year ago

Hi Grant! We are so happy to hear that Donavan was a great asset to you in resolving your tech troubles! We will be sure to share your review with him so he gets the credit he deserves! Thank you for the review.

Posted 1 year ago

“Very efficient service from Keiran and system now runs extremely well .”

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Posted 1 year ago

Hi Jaime! Thank you for your review of Kieran's recent appointment! We are so happy to hear that he managed to get your systems running well now and that you can use your technology with confidence!

Posted 1 year ago

“Fabulous service and great communication. Thanks team!”

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Posted 1 year ago

Hi there! Thank you for the feedback about our service! We have put a deep focus on good customer service by making sure we offer great communication, so hearing you recognize this reaffirms our focus! Thank you for the review.

Posted 1 year ago

“Very satisfactory help a big ups to sam as he also cleaned our laptop awesome guy”

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Posted 1 year ago

Hi Sabre, we are so happy to hear that Sam was a big help to you! He certainly is an awesome guy, and we are glad to hear that you agree! Big ups to you for the review! Thank you.

Posted 1 year ago

“Good work by James”

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Posted 1 year ago

Hi Ken! We will share this feedback with James! Thank you!

Posted 1 year ago

“I requested assistance with a Microsoft surface laptop which it was known someone was being sent to look at a Microsoft surface laptop yet when they arrived we were told they weren’t familiar with Microsoft surfaces and wasn’t actually able to help yet we were still charged the full price just to be told to buy a new laptop or get it sent to Christchurch so honestly wasn’t very happy with the service and wouldn’t use again as we shouldn’t have been sent someone if they didn’t actually know much about the type of laptop.”

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Posted 1 year ago

“Thank you for the prompt service.”

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Posted 1 year ago

Hi Ann! Thank you for the 5-star review!

Posted 1 year ago

“Ross was here today to tidy up my computer, sort out email accounts and clear out lurking problems. He has done a wonderful job.! I was hoping he could delete my hacked facebook and send it to the fiery pit of hell ! However even an Einstein can’t get rid of that as i have learned and I won’t be using FB or messenger EVER again. Thank you Ross for your persistence , expertise and reassurance .”

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Posted 1 year ago

Hi Gillian! We are so pleased to hear that Ross did a wonderful job for you! It is a pain when you can't delete a compromised account, even when we have the expertise of 25 Einsteins on the team! We will share your thanks with Ross so he gets the credit you have shared! Thank you for the very fun review.

Posted 1 year ago

“More than happy with the service”

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Posted 1 year ago

Hi Joan! If you're happy, we're happy! Thank you for the 5-stars!

Posted 1 year ago

“Alex was a lovely lady and explained everything to me and took all my worries away.”

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Posted 1 year ago

Hi Helen! We are happy to hear that Alex did a great job for you and relieved you of your tech worries! We always want our techs to be able to help destress our customers so it's awesome to hear that Alex did that for you. Thank you for the review.

Posted 1 year ago

“We were very pleased with the service rendered by Barnaby B from Geeks on wheels yesterday.7 June 2023. He arrived at the agreed time, was competent at ascertaining the issues we were having, and promptly fixing things that were needed plus clearly conveying to us how to be competent with the tasks at hand from here on.”

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Posted 1 year ago

Hi there! We are happy to hear that you are pleased with Barnaby's appointment! We will be sure to share this feedback with him as it's important to us that our technicians know when they are doing well! We also certainly agree that Barnaby is a great and competent technician and works hard to make sure all his customers are happy! Thank you for such wonderful feedback.

Posted 1 year ago

“JACK did a great job. He explained what he was to do and did all we asked,”

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Posted 1 year ago

Hi Tim! Thank you for the feedback on Jack's appointment! We are so happy to hear that he explained things well and completed all your tasks! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews