Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,539 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Most of our IT problems solved efficiently and with ease.”

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Posted 1 year ago

Hi Bernadette! We are happy to have provided a good service for you and get your IT problems solved efficiently and with ease! Thank you for the review.

Posted 1 year ago

“Regan was very helpful, patient, competent and friendly. First class service.”

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Posted 1 year ago

Hi Chris! We are so proud to hear Regan was so good in so many aspects for you! We will share this with her so she can get the recognition she deserves! Thank you for the review!

Posted 1 year ago

“On time, efficient”

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Posted 1 year ago

Hi Lorraine! Thank you for the 5-star review!

Posted 1 year ago

“The initial problem that warranted my call was fixed promptly - however the Technician then changed something on my settings which took him a further 45 minutes to recify.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We really appreciate feedback from our customers about their experience. A 5-star standard is what we expect our customers to receive, we understand that this job may have taken longer than required due to the mistake made by the technician however we have looked into your appointment and it seems that the total time of the invoice did not exceed the minimum so luckily no additional charge was created due to this error. We do however apologise for the inconvenience caused by having the technician onsite for longer than planned. If you would like to discuss this matter further, please don't hesitate to give us a call on 0800 424 335 and ask to talk to one of our managers and we will gladly see what we can do to assist.

Posted 1 year ago

“Prompt & pleasant service, tailored to what I needed.”

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Posted 1 year ago

Hi Alison! Thank you for your feedback on our services! Tailoring our work to each individual is important to us, so that we know our customers get their computer working in the way they need it too! Thank you for the review!

Posted 1 year ago

“First time I have used Geeks on Wheels, they were amazing! While I am I.T. savvy, the service Donovan provided was exceptional. While he was absolutely thorough, he worked very fast, likely saving our business hundreds of dollars due to his efficiency and competence. As we are a small business, a smooth transition to new hardware and system upgrades was essential. I cannot speak highly enough of both Donovan and Geeks on Wheels. Absolutely stoked with this service.”

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Posted 1 year ago

Hi Bronwyn! We are so happy to hear that your first time using us has been such a great experience! We always want to ensure every customer has a great customer service experience and so hearing Donavan was able to offer that for you and your small business is great! We're stoked to hear that you're stoked! Thank you for the review!

Posted 1 year ago

“Jessie was really helpful and professional.”

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Posted 1 year ago

Hi Harry! We share your feedback with Jesse so he gets the recognition he deserves! Thank you for the review.

Posted 1 year ago

“VERY KNOWLEDGABLE, PLEASANT AND HELPFUL”

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Posted 1 year ago

Hi Ian! Thank you for the 5-star review!

Posted 1 year ago

“Arron and Ashvin were excellent.”

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Posted 1 year ago

Hi Graham! Thank you for sharing your experiences with Aaron and Ashvin!

Posted 1 year ago

“A very successful visit doing a full check of our two laptops as well tidying up various items that have occurred since initial setup.”

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Posted 1 year ago

Hi Robin! We are more than happy to have checked over your two laptops to get them tidied up and running a bit better again for you! Thank you for the review!

Posted 1 year ago

“Excellent Service - friendly and professional. Arrived on time and was very efficient. I would 100% recommend Geeks on Wheels. Also, I didn't realise until today but they also sell laptops, printers etc which is very useful to know for the future. I booked their services online and they then contacted me to confirm a suitable date and time to meet. On the day of my appointment, I received a call confirming to me that they were on their way - very easy process.”

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Posted 1 year ago

Hi Sharne! We are proud to hear that you found our service to be excellent! Being able to get to a customer quickly and on time is important to us because we understand how important technology is in this day and age and so we're so happy to see this was evident in your appointment! And yes we do supply tech as well, so if you ever need new tech for yourself, don't be afraid to give us a call!

Posted 1 year ago

“Luke was so helpful, and he told me what he was doing so I could understand. I did laugh at one hour two minutes”

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Posted 1 year ago

Hi Erin! We're happy to hear that Luke was able to be such a helpful asset to you! We will share this with him so he knows you appreciated his appointment! Thank you for the review!

Posted 1 year ago

“Excellent technician - Kieran. Explained process in searching for non-performance of email attachment function. Solved problem. Accessed performance level of existing computer and explained the advantages of acquiring an acer X2690G through Geeks. A pleasant, unassuming helpful technician. Highly recommended. Also many thanks to Tim for fitting in an early appointment time slot.”

Helpful Report

Posted 1 year ago

Hi Stu! Thank you for sharing your experiences with Kieran! We're proud to hear that Kieran was able to help solve your email troubles and then give you recommendations on your device! If you do find you want to upgrade to the Acer X2690G feel free to give us a call and we can bring it out and set it up for you! You can even mention Kieran's name to get him back! Thank you again for such a wonderful review.

Posted 1 year ago

“Harry was fantastic, being 77yrs old, he led me through everything, would definitely have him again, very polite, very helpful. 11 out of 10 ! I very much appreciate all the help from Geeks on Wheels 👍🏻”

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Posted 1 year ago

Hi Christine! We are so happy to hear that Harry was able to help you with your tech troubles by being polite and leading you through everything! We appreciate the 5-star review and 11/10 rating! Thank you!

Posted 1 year ago

“Pretty disappointed that we paid $250 for just over 1 hours work and the job never got completed. I could have purchased a new TV for this amount. Basically all the technician suggested was for us to contact LG. I could have done this myself and saved $250 or the guy I contacted to book the job could have suggested I done this and save me $250. So basically DONT use Geeks on Wheels for any TV related issues, you may as well go and put $150 on a race horse. Thanks Dan Harper”

Helpful Report

Posted 1 year ago

Hi Dan, we are sorry to hear you've had this experience with us. Whilst we usually find we manage to fix most of the issues we run into with TVs there can certainly be times we experience that we can't fix an issue. We're disappointed to hear that this was one of those times. Unfortunately, our call center team are not technicians so they would be unaware of whether calling LG would be the first step or not so they would not have been able to guide you through with the best steps forward and we do apologize for that. We have passed this on to a manager to look into further and get back to you.

Posted 1 year ago

“Very happy with the service provided. The expertise of the technician was most appreciated”

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Posted 1 year ago

Hi Ian! If you're happy we're happy! We always want to have the best techs in the industry, so hearing you find our technician to have good expertise tells us we are succeeding! Thank you for the review!

Posted 1 year ago

“Good easy to understand Josh as he explained the processes slowly.”

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Posted 1 year ago

Hi Graham! We're happy to hear that Josh helped guide you through the process for your appointment! We will send your thanks his way. Thank you for the review.

Posted 1 year ago

“James M called first thing to get rid of aother horrid virus that wormed it's way into my software, like slimy maggots. YUCK. Peace of mind, prompt, reliable & professional service performed again from a smiling GEEK! A1+++”

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Posted 1 year ago

Hi Diane! It's fantastic to hear that you are free of viruses now! They can cause all sorts of issues to a computer so we're happy that James got that resolved for you! Thank you for the review.

Posted 1 year ago

“It took some time to contact your service, but once I gained access to one of your experts, he quickly ascertained that I require a personal visit. The technician ( Ashwin) was patient and quickly determined that a faulty Router was the problem. which replaced it with better quality one. He then changed some passwords for me and left me with a working PC.”

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Posted 1 year ago

Hi Brian! We are so happy to hear that you have had such a great experience with us. Being able to quickly assess the issue is important so we can maximize our time and get your up and running with better tech! Ashvin certainly succeeded in doing this for you today! Thank you for this review!

Posted 1 year ago

“This was a follow-up visit by JesseB, who provided excellent service to fix my problem.”

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Posted 1 year ago

Hi Allan! We're thrilled to hear that Jesse was able to help get all your tech troubles sorted in the follow-up visit! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,539 reviews