Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,785 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sashika was very good at explaining everything to me, and also helping out with a few problems that needed to be fixed.”

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Posted 7 months ago

Hello! Thank you for your 5-star review! Great to hear Sashika didn't just simply fix your tech issues, but also extended some of his tech knowledge to help you feel more confident in the future! Thanks again!

Posted 7 months ago

“We are incredibly impressed with your tech Paikea - he was very professional, had a wonderful friendly nature, informative and we enjoyed our dealings with him. You certainly have a wonderful guy on your team.”

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Posted 7 months ago

Hi Hilary, thank you kindly for your 5-star review. We're happy to hear our technician Paikea has left a great impression after his visit. We'll be sure to pass along your kind words to him! Thanks again!

Posted 7 months ago

“Great result with sorting out issues & explaining how they were caused, what was done to fix them & how to manage them in the future. last used Geeks in Nov 2023 - different issues this time.Different technicians but both very competent.”

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Posted 7 months ago

Hi John, it's great to hear you have found our service consistently valuable! It's not only important to us that we fix your tech, but also that we explain as much as we can throughout the process so you feel more confident with your tech going forward! Thank you kindly for your 5-star review and kind words!

Posted 7 months ago

“Tom was very very helpful. Nothing was too much trouble. Took my laptop off site to install a new battery and had it back with 24 hrs”

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Posted 7 months ago

Hi Doreen, we're glad to hear Tom was able to get everything sorted for you without any hassle or stress involved. Thank you for taking the time to leave such a kind review. We will be sure to pass on your positive feedback to Tom!

Posted 7 months ago

“Great service as always”

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Posted 7 months ago

Hi Robert, thank you for the kind words and 5-star review. We look forward to assisting with any tech issues you may have in the future!

Posted 7 months ago

“Great service.”

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Posted 7 months ago

Hi! Thank you for your 5-star review and kind words!

Posted 7 months ago

“Was done in a manner that I understood,”

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Posted 7 months ago

Hi Patricia, we know tech jargon can be complex and confusing, which means it's crucial to us that our technicians explain things in an easy-to-understand way. So we're happy to hear you felt well accommodated! Thank you for your 5-star review!

Posted 7 months ago

“I was really pleased with the communication, information and service provided by James (Geeks on Wheels.) He was patient and understanding of my requirements, easy to work with and very professional yet friendly. Thank you James!”

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Posted 7 months ago

Hi Angie, thank you for your 5-star review! It's so great to hear that our technician James provided a service that was accommodating, professional and understanding. We'll be sure to pass along your kind words to him! Thanks again!

Posted 7 months ago

“Excellant service given by Angus ... after extensive testing the problem wasn't solved however no faults from the technician as he tried every possible way to connect. After he had gone I was making coffee and the (new) router connected as it should on its own with all lights as normal. Since then I've had no trouble. I believe now it was caused by my ISP turning off something their end,of course they will never pay my bill to cover the callouts incurred”

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Posted 7 months ago

Hi Graeme, thank you for your 5-star review. We’re sorry we couldn't completely resolve the issue despite Angus' tenacious efforts, but we're glad to hear your internet is running smoothly again! Thank you so much for your kind words.

Posted 7 months ago

“Rob was very helpful and knowledgable and sorted out my computer and installed virus protection. Thanks very much.”

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Posted 7 months ago

Hi Christopher, thank you for your 5-star review! It's awesome to hear that Rob's tech skills got your computer fixed and secure with an anti-virus. Thanks again for the kind words!

Posted 7 months ago

“All staff very helpful and courteous”

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Posted 7 months ago

Hi Dugald! Thank you for your 5-star review! It's great to hear you found our service accommodating!

Posted 7 months ago

“The advisers did a very good job on updating our laptop computer.”

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Posted 7 months ago

Hi Julia, thank you for your 5-star review! Awesome to hear you had a great experience with our service. Thanks again for your kind words.

Posted 7 months ago

“Great communication, and top job. Very grateful for the expert advise and help.”

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Posted 7 months ago

Hello! Thank you for your 5-star review! It's awesome to hear that your experience with our service was a positive one. We're just a call away should you need anymore tech assistance in the future! Thanks again for your kind words.

Posted 7 months ago

“Jared very nice and helpful person IF I need him again will call. I had forgotten about Geeks on Wheel, have used you before yonks ago either Nelson/Richmond of Timaru. Thanks for the quick and good service. Was recommended/reminded by my friend Bev Ford.”

Helpful Report

Posted 7 months ago

Hi Glenda, thank you kindly for your 5-star review! We're very happy to hear that Jared provided you with an accommodating and efficient service. Thanks for choosing us, we're just a call away should you need any tech help in the future.

Posted 7 months ago

“So expensive, with no help added. His solution was new WIFI system. Quoted mt $699, i found online, same thing for $400. Then after 15mins of telling me he cannot do anything, charged me almost $200. Joke, never reccommend, never use again.”

Helpful Report

Posted 7 months ago

Dear Mark, Thank you so much for taking the time to provide us with your feedback about your experience with Geeks on Wheels. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. First and foremost, please accept our sincere apologies for the inconvenience caused during your interaction with our technician. We understand your frustration regarding the pricing and that you found the same WIFI system online at a lower price. We do offer some price matching to help narrow the gap between our prices and prices from online suppliers. It appears that you were charged for our minimum 1hour charge with the expectation of returning to set up the network solution for you which would have been included in that initial payment We would like to investigate your experience further as our customer experience is our top priority and your experience greatly differs from our normal customer's experience. If you could give us a call at 0800424335 and ask to speak to Andy, we will do our best to come to a fair resolution for your experience.

Posted 7 months ago

“Ben visited initially to resolve a Wi FI issue . He was such a pleasant person , professional and knowledgeable . We talked about an upgrade and he subsequently returned to install the deco mesh Wi Fi system . His customer service on both occasions was outstanding , we would welcome Ben back without hesitation.”

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Posted 7 months ago

Hi Sharman and Kerry, thank you for your 5-star review! We're happy to hear that you found our technician Ben pleasant, professional and knowledgeable. It's equally great to hear that Ben resolved you Wi-Fi issue and optimised it through mesh Wi-Fi. Enjoy your new speedy internet! Thanks again for your kind words!

Posted 7 months ago

“I think RobC has been exceptionally well with me with restarting the work with my laptop. Many thanks to him and the company and wish you all the best. Marie.”

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Posted 7 months ago

Hi Marie, thank you for your 5-star review! We're glad to hear your tech issues were sorted, by our awesome technician Rob! Thank you for choosing us and for sharing your kind feedback!

Posted 7 months ago

“Most satisfied with service - business like but friendly.”

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Posted 7 months ago

Hi Dianne, thank you for your 5-star review. We're glad to hear you found our service professional, yet friendly. Thanks again!

Posted 7 months ago

“A most helpful visit. Changed the way we think about our system. Discovered our anti virus protection had just run out so siged up for the Malwhere program and your Geek Plus individual scheme. We will work through you for future maintenance and updates. Thanks David Harrop Strandon”

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Posted 7 months ago

Hi David, thank you for your 5-star review. We're so pleased to hear our visit was helpful and you've updated your anti-virus to our recommended software, Malwarebytes! Also awesome to hear you're a Geek Plus member now! We look forward to helping you with your tech in the future. Thank you again for your kind words.

Posted 7 months ago

“Thanks to Sam my computer is working as it should and I have the Malwarebytes anti-virus sorted. I do still get the notice popping up that my device not recognised. All in all Sam did a good job. Sam was very helpful but I am confused because he said I wasn't covered by Malwarebytes BUT after he had left I did find a debit on my Bank Account for 2Co.Com*Malwarebytes.C.Amsterdam NL on 5 August for $59.99. Geeks on Wheels charged $85.00. Please investigate for me. Maureen Murray”

Helpful Report

Posted 7 months ago

Hi Maureen, Thanks for leaving us a review. It sounds like you may have purchased Malwarebytes directly from Malwarebytes themselves but this wasn't activated on your device. We will get Sam to give you a call to discuss returning the license we supplied and finding out which account your previous purchase is attached to. We don't get to see licenses supplied directly from Malwarebytes so this wouldn't have been noticeable during your appointment unless it had been activated and providing protection. You should expect a call from Sam today or tomorrow to figure out a solution that best suits you! Thanks again for leaving a review, GeeksOnWheels

Posted 7 months ago

Geeks on Wheels is rated 4.8 based on 6,785 reviews