Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,586 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exemplary service from Harry”

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Posted 3 years ago

Thanks Carol! Much Appreciated!

Posted 3 years ago

“Michael was punctual, friendly @ professional. He got the tasks done in a timely way with good explanations & tips on how to manage our future computer needs. Very happy.”

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Posted 3 years ago

Hi Roger. We really appreciate feedback from our customers about their experience. We’ll pass on your kind words to Michael. He will be thrilled.

Posted 3 years ago

“Rueben is such a helpful and polite young man. He explained the problem with my iPad clearly and precisely. This is the second time he has helped me out with “computer problems”. I highly recommend him. Kind regards, Kathie Anderson”

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Posted 3 years ago

Hi Kathie. Thank you. Satisfied customers mean so much to us. We work really hard to offer the BEST customer experience so thank you for your feedback. Reuben will be thrilled to hear your kind words. We look forward to the next time we can help you with your technology.

Posted 3 years ago

“fantastic. nick and yuri outstanding.”

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Posted 3 years ago

Thanks for the 5-star review Paul!

Posted 3 years ago

“Awesome service - Callum was very clever and helpful, sorted all our issues no problem at all which was amazing as we had been having these issues for a week and called another IT company which made the issue worse not better. Callum sorted it first visit so very happy”

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Posted 3 years ago

Thanks Joanna! We work really hard to be the best in the game! Glad we were able to help out where the other IT company let you down! We look forward to seeing you again in future if you ever need us.

Posted 3 years ago

“Glen was a joy to have around. Explained things very clearly and didn’t muddle us up. Made it look so easy for this elderly couple! Very professional”

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Posted 3 years ago

Thanks Kerry! It's great to hear Glen is treating our elderly clients with the utmost care! Thanks for leaving him such excellent feedback!

Posted 3 years ago

“Thanks Heath. Great advice. Great service”

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Posted 3 years ago

Thanks Anne! Great Feedback.

Posted 3 years ago

“Geeks continue to be the best home computer and associated paraphernalia support company we have ever dealt with. Rapid response, excellent virtual support, easy to understand, never condescending, don’t up-sell… They even ring if running late.”

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Posted 3 years ago

Wow, what an awesome review Anna! Thanks a lot! We pride ourselves on providing such amazing service so it's absolutely awesome to hear you continue to have such great experiences with us. We love to hear what impression we leave on our customers! Thanks a lot!

Posted 3 years ago

“Very satisified with the helpdesk and subsequent actions. Quick pickup, repair and return. Excellent communication.”

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Posted 3 years ago

Hi Dave. We really appreciate feedback from our customers about their experience. Great to hear your appointment went smoothly!

Posted 3 years ago

“Rohan was very professional and knowledgeable. I would be happy to have him back or recommend him anytime.”

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Posted 3 years ago

Hi John. Good to hear you had such a positive experience. Rohanwill be thrilled to hear your kind words. We’re here to help in any way we can.

Posted 3 years ago

“proficient knowledgeable service for an issue which I did not know how to fix myself . All done per phone. Andy was very patient & reassuring. so proud of myself I managed to fix the spring in the mouse with a tiny crochet hook. many thanks MAF”

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Posted 3 years ago

Thanks for the feedback Mary-Anne! Great to hear that Andy was able to help you out so well. Also, great work fixing the mouse, that sounds like it wasn't the easiest of tasks!

Posted 3 years ago

“Although I have been somewhat disappointed with the computer this company provided me with in October 2020, compared to other models I had previously, I am very impressed with the speed at which I was contacted to have the issue sorted out. These guys obviously take their customer service very seriously, which is always a good starting point.”

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Posted 3 years ago

Thanks for the feedback, Antoinette. I think there was a little confusion here with the call centre member you spoke to today. I have had a look at this situation and your laptop has a 2year warranty and so is well within the warranty period of the device so we would happily look at it for Free. I will give you a call today to discuss this further and organise a time to visit.

Posted 3 years ago

“Excellent service, always feel reassured. Technician is very personable, informative and patient. Wouldn't want anyone else to attend. Thank you for today.”

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Posted 3 years ago

Thanks for the Feedback Stephanie! Our technician will be pleased to hear you enjoyed their appointment! Thanks!

Posted 3 years ago

“JP was awesome to deal with, came in and sorted out one of my issues pretty quickly explaining what he was doing as he worked through the process. While he couldn't solve the other issue he was able to offer a suitable replacement. He kept me up to date on the delays and followed through on what he had promised. Very happy with JP.”

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Posted 3 years ago

Thanks Vicki! We will pass your great feedback onto JP for sure. It's important our technicians receive the recognition they deserve. A shame the 2nd issue wasn't resolvable but good to hear suitable alternative options were given!

Posted 3 years ago

“Both technicians were very helpful although one was somewhat tardy in getting back to me.”

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Posted 3 years ago

Thanks for the feedback! Apologies for the tardy responses, we work really hard on providing outstanding customer service so it's a little disappointing we weren't at our 5-star standard this time!

Posted 3 years ago

“Great service. Thank you, Weonsuk. Really appreciate it.”

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Posted 3 years ago

Thanks for the feedback on Weonsuk, Trish! We really appreciate it!

Posted 3 years ago

“Excellent service and a great patient personality. Nothing was a problem and efficiently worked through the fix ups and installation. Would highly recommend him to anyone.”

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Posted 3 years ago

Thanks for the review Andrea! It's great to hear when our customers get the 5-star service we are so well known for!

Posted 3 years ago

“Because of lockdown I needed to be helped remotely. I am older and not very computer literate but was helped with patience and skill by Rence who gave me confidence.”

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Posted 3 years ago

Thanks for the review Mary! It's great to hear Rence was able to help you out even with the challenges associated with remote access support!

Posted 3 years ago

“Very knowledgeable and helpful”

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Posted 3 years ago

Thanks for the feedback Darrin!

Posted 3 years ago

“Punctual. Very competent guy with broad knowledge of our computer needs and expectations. Quick operator who could sort our concerns for us. Thank you”

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Posted 3 years ago

Thanks Alison! We really appreciate the 5-star feedback! Glad you enjoyed the service

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,586 reviews