Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kyle arrived as planned and once the problem was explained he was right on to it. He was quick, courtesy and really knew how many beans made five. Would be more than happy to have him fix any future problems should they arrive, he is good, very good.”

Helpful Report

Posted 2 years ago

Hi John! We’re really pleased you had such a great experience with Kyle! He loves tech, and loves to make sure his customers get that same passion within his job! He will be pleased to hear this feedback! Thank you for the review!

Posted 2 years ago

“Sam was great to deal with, easy to understand with my limited knowledge in computer jargon. I appreciated his direct approach and he seemed knowledgeable and efficient in his work”

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Posted 2 years ago

Hi Jo! Thanks for sharing your experience with Sam! He loves to ensure his customer are in a comfortable state to use their tech! He definitely knows how to explain his knowledge in simple to understand ways! If you ever need any further tech help, feel free to give us a call!

Posted 2 years ago

“Concern re: opening possible Spam was attended to satisfactorily, also the problem with slow sending via Outlook. Thank you.”

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Posted 2 years ago

Hi Irene! Thank you for the review. We always love to hear feedback about our services and I'm happy to hear that your emails will be far better to use now!

Posted 2 years ago

“BarnabyA was prompt, helpful & friendly”

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Posted 2 years ago

Hi Alan! Thanks for the feedback! We will be sure to let Barnaby know you enjoyed his appointment! He will be THRILLED!

Posted 2 years ago

“Tim quickly set up the Fibre connection for me. He also was able to correct a fault in my computer that was stopping me from being able to Scan. That saved me from having a buy a new printer.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the review! Tim will be so excited to hear that you're satisfied with the work completed! It's always good when you can save some money by keeping tech that you've had working before!

Posted 2 years ago

“I would like to thank you and your staff for responding to a minor problem that occurred All questions raised by myself to your technician has been resolved”

Helpful Report

Posted 2 years ago

Hi Andy. We are so sorry to hear you've had this experience with us. We are going to do some investigation to see why this has happened and a manager will get in contact with you shortly.

Posted 2 years ago

“Vaughan was excellent and as is usual with Geeks on Wheels very professional and helpful. I will contact Geeks on Wheels in the New Year to purchase a computer suitable for my needs. I need a reliable computer as I do my grocery shopping online and also all my bills and appointments now come online. Thank you once again for your very excellent service.”

Helpful Report

Posted 2 years ago

Hi! It's great to hear you had such a great appointment with Vaughan! He definitely works hard to ensure our customers get every piece of their tech sorted and up and running as needed. We can definitely help you with your new computer in the new year, so give us a call when you're ready and we can give you the recommended computer you need!

Posted 2 years ago

“Great service from KyleP. I wish other service organisations were this good!”

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Posted 2 years ago

Thank you, Alan! Kyle is an excellent addition to our staff! I'm glad to hear you enjoyed his appointment! We will send him your way again if you need more support with your tech troubles!

Posted 2 years ago

“The Geeks on Wheels computer engineer was very helpful, courteous and cheerful in carrying out work on my laptop. He carried out the work at a steady pace, listened and responded carefully to me seeking information about the Wi-fi issues, etc.”

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Posted 2 years ago

Hi Shirley, I'm so glad to hear that our technician was able to be such a superstar! We always aim to get the best of the best for our staff, because we think a human connection is important in the scary world of tech! If you ever need further tech support you know who to call!

Posted 2 years ago

“Once again very impressed with the service. The technician arrived within 45 minutes of my call. He was very helpful with his explanations. Thanks, well done!”

Helpful Report

Posted 2 years ago

Hi there, Henry! We’re really pleased you had such a great experience. We've recently upgraded our booking system to allow for earlier jobs, so it's great to hear how quickly we were able to get to you and get you up and running again! You know who to call if you ever need further help with your tech!

Posted 2 years ago

“Very nice service by Tim at our place from Palmerston north branch .”

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Posted 2 years ago

Hi Jigar! Thank you for the feedback! We will pass this on to Tim as he loves hearing customer feedback! We hope you enjoy your tech working again!

Posted 2 years ago

“Job No 389845 I am very happy with the performance of James M on this job”

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Posted 2 years ago

Hi Donald! So glad to hear you enjoyed James' work! He loves to help his customers! We will be sure to pass this feedback onto him. Thank you for taking the time to leave the review!

Posted 2 years ago

“Very helpful. Very friendly”

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Posted 2 years ago

Hi Raewyn! I'm so glad to hear that our technician was able to give you great service by being helpful and friendly! Thank you for the review

Posted 2 years ago

“Thanks to NOW's partnership with Geeks on Wheels I got an amazing Geeks on Wheels gentleman who sorted my printer/computer + dvd + strange USB issue. Geeks on Wheels you are a fortunate company to have such an obliging, knowledgeable, employee. I trust Kyle will not be offended at my using his name publicly. He was awesome.”

Helpful Report

Posted 2 years ago

Hi Connie! Really glad to hear you're enjoying our partnership with NOW! They are a great team who cares as deeply about their customers as we do! It's awesome to hear that Kyle was such a great asset to you to get your systems up and running! We will make sure to pass this on to him! Thank you so much for taking the time to leave this review!

Posted 2 years ago

“Professional as usual. On time”

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Posted 2 years ago

Hi Tony! Thanks for this great feedback! We always aim to give a high-level professional service, so we love to hear when we are successful! If you ever need further help with your tech troubles, give us a call

Posted 2 years ago

“Lafi sorted both my Malware Smart phone issue and updated my laptop security virus protection within tge hour appointnent. Polite, proffessional and an asset to Geeks on wheels. Appointment secured within day of contact. Highly recommend this company.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the feedback. We will be sure to pass this onto Lafi as he will love to hear that he was able to successfully help you so much! Thank you again for the high recommendations, we will be here if you ever need any further support with your tech!

Posted 2 years ago

“Tim from Geeks on wheels was fantastic, knowledgeable, and very efficient with his time. Thank you for sorting out our list of computer troubles!”

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Posted 2 years ago

Thank you, Kim! We always love to hear when our techs excel, so we will be sure to pass this on to Tim. He will be thrilled! Hope you enjoy getting more use out of your computer now!

Posted 2 years ago

“Problems remaining after visit were resolved by resetting house modem”

Helpful Report

Posted 2 years ago

Hi Ian. Thank you for the feedback, its displeasing to us to hear you didn’t have a positive experience. A manager will be getting in contact with you to rectify this as soon as possible.

Posted 2 years ago

“Great service & a knowledgeable technician. Thanks”

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Posted 2 years ago

Thank you, Donna! We're glad to hear that you enjoyed our technician who came to see you! We always make sure they are upskilled to a level that is worthy of the service we provide! If you ever need more help with your tech troubles, you know who to call!

Posted 2 years ago

“Always prompt in response and punctual with appointments. Very good at explaining to non-tech-savvy customers at a pace that is manageable. Job was done quickly and efficiently. Many thanks to John - Hazel”

Helpful Report

Posted 2 years ago

Hi there, Hazel! It's always satisfying to hear positive feedback because it tells us we are going in the right direction! We always make sure our techs are nice and clear and concise in their communication because tech jargon can be scary and confusing! Thank you for leaving such a great review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews