Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Harry was great — fast, efficient and helpful!”

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Posted 2 years ago

Thank you, Debbie! Harry will be so happy to hear this feedback!

Posted 2 years ago

“Martin sorted me and my computer out with wisdom and knowledge. He gave me very clear guidelines and answers to the myriad of questions I asked him. That is a skill that is not always inate in those who understand this modern technology. He has this ability and I throughly recommend him to help anyone who has IT difficulties. Well done Martin and well done Geeks On Wheels”

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Posted 2 years ago

Hi Merryl! Thank you so much for taking the time to leave such a thorough review! Martyn is very knowledgeable in tech, and it certainly sounds like he bestowed that wisdom onto you! We really appreciate you sharing this incredible story about your experience. We will send Martyn your way if you ever need more tech help!

Posted 2 years ago

“Excellent service. On-time. Easily resolved my issues and helped out in several other areas. Very personable and provided clear explanations. Would not hesitate to use again.”

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Posted 2 years ago

Thank you for this amazing review! We pride ourselves on being able to help with everything tech related, and hearing that we helped in multiple areas is great! If you do ever have more tech troubles, you know who to call!

Posted 2 years ago

“I find Geeks on Wheels very responsive. They send someone out very promptly. The Geek technicians are specialists and know their stuff. They are helpful, giving clear explanations so that the layperson can understand. I asked for a computer health check/clean-up and this seemed to me to be done thoroughly. My concerns were addressed and I am very satisfied. I like the after-service notes which are helpful.”

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Posted 2 years ago

Thanks for taking the time to leave us such an awesome review! We do our best to provide an exceptional level of service so it means a lot when our clients recognise this! Thank you for being an awesome customer! We look forward to seeing you again when you next need us!

Posted 2 years ago

“very good quickservice”

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Posted 2 years ago

Thanks for the 5-star review John!

Posted 2 years ago

“Pleasant technician and very knowledgeable will definitely use this again”

Geeks on Wheels 5 star review on 14th November 2022

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Posted 2 years ago

Great to hear you liked our service and would use us again Colin! We look forward to seeing you next time!

Posted 2 years ago

“Technician polite and helpfull”

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Posted 2 years ago

Thanks for the review Murray!

Posted 2 years ago

“Always a relief when T arrives, always on time. He has excellent interpersonal skills as well as technical skills.”

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Posted 2 years ago

Thanks for the review Stephanie! It's great to get good feedback! We look forward to seeing you again when needed!

Posted 2 years ago

“Competent technician, but one small mis-step threw off prompt solution. Geeks on Wheels very responsive to concerns and addressed it promptly.”

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Posted 2 years ago

Thank you for your review Matthew. We believe that taking ownership of mistakes is important and do our best to provide a fair solution. Thanks for using our service and we hope to see you again!

Posted 2 years ago

“Justin did a fantastic job. He installed a new device and easily sorted out a few problems we were having. I would highly recommend this service. Many thanks Glenda”

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Posted 2 years ago

Thanks Glenda! Justin will be so happy to hear you found his work to be fantastic! We will pass on this feedback as it's important our technicians get the recognition they deserve! Thanks for taking the time to leave us a review and we look forward to helping you again in the future when you need us.

Posted 2 years ago

“Very happy with the work James did for us. Happy also with Geeks communications. Would have preferred an all up estimate of cost to be better prepared for payment.”

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Posted 2 years ago

Thanks for the review Michael! It's always a challenge to be able to give an accurate estimate for our work but we do our best to provide great value for money with our exceptional service. Thank you for taking the time to leave us a review! We look forward to helping you out again in future when needed.

Posted 2 years ago

“Arrived at the right time, gave clear and comprehensive advice, and charged fairly for the service.”

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Posted 2 years ago

Thanks for the 5-star review Bill!

Posted 2 years ago

“Excellent and prompt service at reasonable rates.Vaughan made things easy to understand for someone who is not that computer savvy”

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Posted 2 years ago

Thanks Ray! Vaughan will be pleased to hear you rated his service 5-stars!

Posted 2 years ago

“I was extremely satisfied with the prompt and friendly service and would not hesitate to use this service again”

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Posted 2 years ago

Thanks for the 5-star review Frank! We really appreciate when people let us know about their experience using our service!

Posted 2 years ago

“Jared was a good listener and was able to help me negotiate with the laptop, printer and iPad. He answered all my questions in a way I could understand and in language I could understand. I would not hesitate in requesting him for future needs.”

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Posted 2 years ago

Thanks, Noeline! It's great to hear Jared was able to help you out. We do our best to translate the complex world of technology to standard and easily understood English. We look forward to helping you with your technology needs next time you need us!

Posted 2 years ago

“Very impressed with their service. After my initial booking with Josh, I had a few niggles with the new email program, and Josh came back to sort them out, at no additional cost.”

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Posted 2 years ago

Hi Kama, so glad to hear that we were able to get everything resolved in the end! We always hate having those last few niggles lurking about so it's good that we can get them sorted out for you too! Thank you for taking the time to leave this kind review!

Posted 2 years ago

“would like Jared to revisit because it's not working again he can call me on 0223033126 Thanks”

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Posted 2 years ago

Hi Paul, we've passed this on to Jared to get back in contact and come back to help you get it sorted out.

Posted 2 years ago

“Excellent and prompt service Would recommend the company as very professional”

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Posted 2 years ago

Hi Shona! So glad to hear you rate our service so highly! We love to make our customers get upskilled in their tech life! Thank you for the amazing review!

Posted 2 years ago

“Top notch service so impressed with Jarod who explained and was very efficient did not make me feel bad when i had an issue with my laptop. He fixed the issue and help sort a backup system to keep my computer clean and also to feel safe from scammers. Well done Jarod great work.”

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Posted 2 years ago

Thank you, Lynley! Very glad to hear that Jared was a great technician for you! He will be happy to hear this feedback! Thank you again, for the wonderful review!

Posted 2 years ago

“Amazing service...quick, friendly, and knowledgable!”

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Posted 2 years ago

Hi Penny! Thank you so much for the kind feedback! We pride ourselves on such amazing service!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews