Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,451 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JackM came, he diagnosed, and he fixed - all in good time. Couldn't ask for more. A problem has gone away - it was solved, which is what you want to happen. Thanks Jack!!”

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Posted 1 year ago

Hi Errol! Thank you for your feedback on your recent appointment with Jack! We will send your thanks his way so he gets the recognition he deserves. It's great to hear your problem has now been resolved, and if any new tech troubles prop up we will be more than happy to help get them sorted again!

Posted 1 year ago

“The Technician arrived promptly and wasted no time in looking at the offending equipment. He saw the problem immediately and produced the necessary cable from his pocket just like a magician*, connected it to the phone, and the problem was solved. (* He had obviously been told in advance the nature of the problem and had come prepared - not always does one follow the other.)”

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Posted 1 year ago

Hi George! Magicians on Wheels could certainly be a new tagline we offer! But it's great to hear that our technician was prepared and ready to go with the right equipment to resolve your tech troubles! Being able to preemptively solve an issue is a great skill so it fills us with pride to know our technician was able to do this for you! Thank you for the great feedback!

Posted 1 year ago

“Excellent service and technician very helpful and professional. Very happy with the results.”

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Posted 1 year ago

Hi Yvonne! If you're happy, we're happy! Offering top-level service to our customers is our priority so we are thrilled to hear our technician achieved that for you! Thank you for the 5-star review!

Posted 1 year ago

“Excellent service. Timely and helpful”

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Posted 1 year ago

Hi Graham! Thank you for the feedback and 5-star review!

Posted 1 year ago

“Regan did a great job reinstating my printer and cleaning up various areas on my computer. Regan explained everything very clearly and listened to any issues I had. She certainly knew what was required, was very efficient and was pleasant company.”

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Posted 1 year ago

Hi Christine! We are so proud to hear that Regan was able to offer a great service and get both your computer and printer up and running again! Clear explanations and communication are key to being a great tech, and so the fact that Regan succeeds here is music to our ears. We will let Regan know that you are happy with her work and we appreciate the 5-star review!

Posted 1 year ago

“I find your service excellent the person I dealed with over the phone was excellent to you and the person that you send out to help me was excellent as well. You have never let me down in providing a good service. Thank you very much.”

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Posted 1 year ago

Hi Mathew! We are thrilled to hear you find our service excellent! We always want to offer a great experience in every aspect, and a big part of that is ensuring all our staff are top-notch, so it's great to hear that both our call center staff and our technician were able to give you a high-level customer experience! Thank you for the great review!

Posted 1 year ago

“Thank you for the prompt. efficient service. Antony was very professional, extremely helpful to two older non-techie people and made us feel that we were doing everything that we should. He was polite, extremely knowledgeable and very helpful. We are very grateful for his expertise. Thank you”

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Posted 1 year ago

Hi Thelma! You're more than welcome and we are very happy to have been able to help! Anthony is a great technician and we are glad he was able to help you with your tech troubles and help you feel confident in your tech! Thank you for the great feedback!

Posted 1 year ago

“Reagan was a pleasure to deal with and resolved my computer issues. Easy to communicate with and advice was appreciated. Things were done on time.”

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Posted 1 year ago

Hi Rob! We are so happy to hear that you had such a great experience with Regan! Great communication is key for our technicians and we are glad to hear that she was able to do that, and was able to offer great advice! Thank you for the feedback, we will let Regan know so she gets the recognition she deserves!

Posted 1 year ago

“Excellent and prompt service as always. Thank you.”

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Posted 1 year ago

Hi Peter! We are so proud to know we have continued to offer you such a great experience and we hope to continue offering this in the future! Thank you for the review!

Posted 1 year ago

“A very helpful service. Same era was persistent and helped resolve the issue.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Sameera! Some tech troubles require a bit more persistence so it's great to hear Sameera was able to offer that for you and push through to get it all resolved!

Posted 1 year ago

“Fantastic as usual.”

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Posted 1 year ago

Thank you so much Cheryl for your glowing 5 star review! We appreciate your kind words and it was a pleasure getting your tech issues sorted out.

Posted 1 year ago

“The young man called Chance was very helpful with correcting the software problem I had on my computer. He also noticed where I had unnecessary and expensive programs installed. His recommendations were great. A very nice, helpful and thoughtful person. I would recommend his service to any future clients”

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Posted 1 year ago

Thank you so much for your positive review, Liz! We are thrilled to hear that Chance provided such an awesome and helpful service to you! It's truly rewarding to know that our team is doing such a great job and that we have a customer like you who is always willing to provide us with such great feedback. Thank you again for your 5-star rating and we look forward to helping you with any future needs you may have.

Posted 1 year ago

“Technician solved problems I had with my computer. Explained clearly what was happening and why.No hesitation in recommending him to others. Hope he would be the person to return if I have any further difficulties.”

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Posted 1 year ago

Thank you for your glowing 5-star review! We are delighted to hear that our technician was knowledgeable and helpful in resolving your computer issues, and that you would not hesitate in recommending us to others. We value your trust in our services and hope to be able to help you with any future computer difficulties.

Posted 1 year ago

“Anthony C was a real delight to deal with. Very helpful and interesting to talk to Highly recommended”

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Posted 1 year ago

Thank you so much, Lloyd, for your 5 star rating of Geeks on Wheels. We're so pleased Anthony C was a real delight to deal with, very helpful and interesting to talk to, and we're glad you'd highly recommend us.

Posted 1 year ago

“What a wonderful asset chance is to geeks on wheels. I would never hesitate to call on him should I ever have a need for help with my computer in future.”

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Posted 1 year ago

Thank you so much, Don, for your 5 star rating of Geeks on Wheels! We really appreciate your kind words. It's great to hear that you had such a positive experience. We truly believe that Chance is an incredible asset to our company - we know he would never hesitate to help our clients in any way he can. We look forward to hearing from you again!

Posted 1 year ago

“Phoned to say was on the way arrived on time. Spent a pleasant hour with the technician while actioning the required work was undertaking check on computer performance immediately.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Geeks on Wheels, Gerry! We appreciate your feedback and are glad you had a pleasant experience with our technician - we pride ourselves on swift response times, and we're so pleased to hear that the technician arrived on time, and that the work was completed to your satisfaction. Thank you for your valued support!

Posted 1 year ago

“Tim was very helpful and informative thank you”

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Posted 1 year ago

Thank you so much for the 5 star rating of Geeks on Wheels! We really appreciate it. It's great to hear that Tim was so helpful and informative!

Posted 1 year ago

“AnthonyC came out to set up my new tablet. There are some things I would have struggled with. I am very happy with the service and would use Geeks on Wheels again.”

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Posted 1 year ago

Thank you so much, Sandra, for your 5-star rating of Geeks on Wheels! We are extremely pleased that AnthonyC was able to come out and set up your new tablet. It's fantastic to hear that he was able to assist with things you would have otherwise struggled with. We really appreciate you taking the time to share your experience and we would love to have the opportunity to serve you again in the future.

Posted 1 year ago

“I’ve been using GOW for more than 10 years and I have never had a bad experience nor felt ripped off. They sort my tech issues every time and help me to better understand my software.”

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Posted 1 year ago

Thank you so much, Donna, for your wonderful five-star rating of Geeks on Wheels! I'm glad to hear that you've had such a long and positive relationship with us. Your kind remarks made my day! It's always my priority to ensure that our customers are never ripped off or have a bad experience, and I'm glad to know that you've experienced that with us. Many thanks!

Posted 1 year ago

“The technician was very tactful in providing common solutions to problems I was experiencing with my laptop. He was very clear in his explanations.”

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Posted 1 year ago

Thank you so much Garth for your 5 star rating of Geeks on Wheels! We're so glad to hear that our technician was able to tactfully provide common solutions to the issues you experienced with your laptop, and that his explanations were clear. Thanks again for your feedback!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,451 reviews