Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,450 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thank you to Vivek in Invercargill, for helping my 90 year old mother, Vivek had excellent communication and patience to help mum with her new tablet set up, having these people skill sets, allowed mum to easier understand the new change with her tablet without feeling pressurised. With Vivek having these people skills it made this so much easier for mum. I would highly recommend Vivek for the elderly. In addition Vivek helped myself with a tx and set up with a new Laptop. Anyone wondering who should help their elderly loved one with IT ( and my age group) in the Invercargill region, contact Vivek.”

Helpful Report

Posted 1 month ago

Hi Julie, thank you for taking the time to leave such a kind and thorough review of Vivek's service. It's wonderful to hear that he was able to get your mother all sorted with her new tablet. We always pride ourselves on our communication skills and ability to help people with their unique technology needs. I will be sure to pass on your kind words to Vivek. Thank you once again for the great review and we look forward to assisting in the future should you need it at all!

Posted 1 month ago

“Amazing people working for you”

Helpful Report

Posted 1 month ago

Thank you for the kind feedback Justine, we do feel pretty lucky to have such amazing team members representing Geeks on Wheels and we are so pleased to hear you feel the same way!

Posted 1 month ago

“Aaron was very helpful and checked out all my concerns.”

Helpful Report

Posted 1 month ago

Hi there, thank you for the 5-star rating! We're pleased to hear that Aaron was able to check out all of your concerns and get everything sorted. We hope to help again in the future should you need it, thanks again!

Posted 1 month ago

“Appreciated Sam’s work on our new computer. He listened and explained various details of setting up. Very knowledgeable and skilled. Thankyou Sam .”

Helpful Report

Posted 1 month ago

Hi there, thank you for the very kind review and 5-star rating! We will pass on your thanks to Sam and hope you're enjoying your brand-new computer. Thank you once again!

Posted 1 month ago

“Geeks on wheels were recommended to me recently, so I arranged for them to download my old computer programmes onto to a new model. My original computer was very old and problems were had due to the old programmes not reloading correctly, so their problem was not an easy one. The service received from Geeks was extremely professional, while their attitude and all round abilities were I felt, exceptional. I have no problem whatsoever recommending the Geek team for any computer problem or service. My thanks to both Rueben and Alex, you have a very happy customer.”

Helpful Report

Posted 1 month ago

Hi Don, thank you for taking the time to leave such a lovely review of the team. We will make sure to pass on your thanks to Reuben and Alex and hope that your new computer is giving you a great user experience! Thank you once again for the 5-star rating and recommendation.

Posted 1 month ago

“I would recommend Geeks on Wheels, as I have been a client over the last 16 years. Only one disaster in all these years I within the statistical range of expectations. And as they say, is the putting it right that counts. May be some technicians would benefit from training in IT methodology, but overall, they are a great bunch of geeks.”

Helpful Report

Posted 1 month ago

Hi Roger, thank you for your continued support over the past 16 years and for recommending Geeks on Wheels! We appreciate your understanding that occasional issues can happen, and we strive to make things right when they do. Overall, we're glad to hear you've had plenty of valuable and positive experiences with our service! Thanks again, for your 5-star review and kind words.

Posted 1 month ago

“Had Anthony come and solve my multitude of problems . The security system and wifi system is working well Cheers Deren”

Helpful Report

Posted 1 month ago

Hi Deren, thank you for your 5-star review! It's great to hear that your security system and Wi-Fi network is now working well, thanks to our awesome technician Anthony! We're just a call away should you need tech help in the future. Thanks again!

Posted 1 month ago

“James was given a puzzle to solve and he did. He reset the computer and said we could re set, which we have done and now everything is running properly, it was interesting that when we turned the computer on it did not ask for all the settings we had enter after he did a reset for us. Email etc, going well. Please let him know.”

Helpful Report

Posted 1 month ago

Hi Noel, thank you for sharing your experience with us! We’re happy to hear that James was able to solve the issue and get everything up and running smoothly for you. It’s great to know that the reset resolved the issue and your email and other settings are working well. And yes of course, we'll be sure to pass along your feedback to James. Thanks again for your review!

Posted 1 month ago

“Unable to resolve problem on line - Geek was onsite within 2 days. Appeared onsite punctually - addressed problem and was gone within 30 mins. Excellent service.”

Helpful Report

Posted 1 month ago

Hi Keith, thank you for your review! We're glad to hear your tech issue was resolved and that you found value in our service. Your kind words mean a lot to us, thanks again!

Posted 1 month ago

“Excellent response to my call for help. A swift result that has me up and running again . Very helpful and friendly young man.”

Helpful Report

Posted 1 month ago

Hello, thank you for your 5-star review and kind words. It's awesome to hear everything's up and running again, thanks to one of our awesome techs. We're just a call away should you need any tech help in the future! Thanks again!

Posted 1 month ago

“Following a breach of security on my Desktop, my bank took the precautionery measure of disabling my internet access until I had a full clean completed. My initial contact with GOW was referred to me and initially an appointment was unavailable until the following Monday but I was put on the cancellation list and was contacted on Wednesday to advise Rob was immediately available. This was greatly appreciated. He was professional, friendly and very competent.”

Helpful Report

Posted 1 month ago

Hi Judith, we understand how frustrating and worrisome tech issues like yours can be, so we're glad we could arrange a prompt appointment to restore your computer's security. It's also wonderful to hear that Rob's visit was professional and accommodating. Thank you kindly for your 5-star review!

Posted 1 month ago

“I was impressed with Geeks on Wheels from my first ph contact, and then StephenF was very helpful, sorting my queries. Thank you StephenF for your explanations and sorting my issues. I”

Helpful Report

Posted 1 month ago

Hi Tiri, thank you so much for your 5-star review! We're delighted to hear that you found our service valuable from start to finish. We're especially pleased that Stephen not only resolved your issues but also boosted your confidence with your tech. If you ever need tech assistance in the future, we're just a call away. Thanks again!

Posted 1 month ago

“I love having Weonsuk to sort out my problems. He is always very clear and easy to understand. I like the way he gets me to do whatever to prove that I have it right. Now I don't panic if things go wrong, I just ring for Weonsuk. Problem solved”

Helpful Report

Posted 1 month ago

Hi Margaret, thank you for your 5-star review and kind words! We're happy to hear that Weonsuk exceeded your expectations, not only by fixing your tech but also by ensuring you felt confident using it moving forward. Your feedback means a lot to us. Thanks again!

Posted 1 month ago

“Staff member was very competent and understood my concern. He was very professional and he satisfied my request and fixed the underlying problem with my computers. I highly recommend him. Thank you for your services.”

Helpful Report

Posted 2 months ago

Hi Joy, thanks for taking the time to leave such a thoughtful 5-star review. It's great to hear your underlying computer issues have been resolved, and in a professional manner. Thank you for your recommendation and feedback!

Posted 1 month ago

“Great Service, Carlos awesome:)”

Helpful Report

Posted 2 months ago

Hi Brenda, thank you for the 5-star review!

Posted 1 month ago

“Very easy to make a booking, good communications, soonest response. Good understanding of our needs and offerred excellent solutions in a short time. Very friendly, capable technician”

Helpful Report

Posted 2 months ago

Hi John, ensuring a seamless "book a Geek" process from start to finish is a top priority for us, so it’s fantastic to hear you had such a positive experience. We're also chuffed that your technician provided you with valuable solutions. Thank you for your 5-star review!

Posted 2 months ago

“Ashvin from Geeks on Wheels exceeded my expectations. I am one very happy customer.”

Helpful Report

Posted 2 months ago

Hi Christine, thank you for your 5-star review and kind words! It's important to us that our technicians go above and beyond when it comes to helping you with your technology, so it's awesome to hear Ashvin delivered on this! Thanks again!

Posted 2 months ago

“Feel very fortunate to have Aaron help me out today, a delightful young man. Ngaa manaakitanga Christina”

Helpful Report

Posted 2 months ago

Hi Christina, we're pleased you had such a positive experience with our service all thanks to our awesome technician Aaron. We're just a call away should you need anymore tech help in the future! Thank you for your 5-star review and kind words.

Posted 2 months ago

“Ben was super! Speedy and efficient and explained everything succinctly.”

Helpful Report

Posted 2 months ago

Hi Janine, thank you for your 5-star review! It's great to hear our technician Ben fixed your tech issues in a timely and efficient manner, while explaining the process as he went along! Thanks again for your kind words.

Posted 2 months ago

“I would like to say how pleased I am with the Geeks on Wheels service. The laptop I use is very old and was starting to "play up", it would only let me have five minutes online! Very frustrating! My daughter put me in touch with G0W, I booked a visit, expecting to wait a few days. However, the Tauranga Branch sent James (a personable young man) the following day. He was able to solve the problem, provide me with a cable, and offered ongoing tech support, when the time comes to replace my laptop. I will certainly be recommending G0W to my friends. Janette”

Helpful Report

Posted 2 months ago

Hi Janette, thank you so much for your kind words and 5-star review! With technology being such a crucial part of our lives, we understand how frustrating it can be when things go awry. We're glad you were recommended to our services and that we could provide the results you needed. Remember, we're just a call away whenever you need tech help in the future! Thanks again!

Posted 2 months ago

Geeks on Wheels is rated 4.8 based on 6,450 reviews