Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,459 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kyle is BRILLIANT. NO HESITATION to have him here anytime.”

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Posted 1 year ago

Thank you for the feedback, Deric! We will pass this onto Kyle, he will be thrilled to hear this!

Posted 1 year ago

“Lafi was at my house today to do routine system checks etc. Great service, very clear communication, explanations and advice. All done with no fuss. Very pleasant person to have in the house. Appreciated the effort Lafi put into getting the speaker wifi working. Thank you”

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Posted 1 year ago

Hi there Allison! Thanks for sharing your experience. Customer satisfaction is a big driver for us and I know Lafi is the same! He always aims to be very clear in his explanations and ensures that his customers know what is happening throughout the appointment! So glad to hear you enjoyed his service. We will be sure to pass this onto him. Thank you for the review!

Posted 1 year ago

“Lago was fantastic - very personable and great advice - purchased a stand alone hard drive for back up after listening to his advice! Very skilled and thorough. Polite and accomodating! One issue was in my booking I stated I wanted to connect 2 x monitors to give you time to source for the appointment but didn’t have one upon arrival which was disappointing ? However Lafi gave me options and talked me through the set up process! Just a missed sales opportunity!! Great guy and great representative for your brand!!”

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Posted 1 year ago

Hi Jon! What an amazing and thorough survey! Thank you for all the feedback, I know Lafi will be stoked to hear this, he really does work above and beyond to make sure that everyone he sees is 100% sorted and satisfied! A bit unfortunate that we didn't have all the necessary parts for the monitors, but it can be hard to know what exactly we need without seeing it! But awesome to hear that Lafi still gave you good options and helped you understand how to get them set up!

Posted 1 year ago

“Gentleman turned up on time well presented and identifiable Brief discussion to identify our problem and solved it quickly. Then provided some suggestions to speed up the system and achieved that task Excellent to work with. Would strongly recommend Geek On Wheels to all.”

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Posted 1 year ago

Hi! We’re really pleased you had such a great experience. We work really hard to offer the BEST customer experience so thank you for your feedback. We’re hopeful we can help you again sometime in the future.

Posted 1 year ago

“Very professional. Explained what he was doing and how to operate the computer and printer. I would highly recomend him”

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Posted 1 year ago

Hi Stan! Thank you for the feedback! We always aim to offer a high level of service through our techs so I'm glad to hear you found our tech so good! Thank you again for taking the time to leave this great review!

Posted 1 year ago

“I am Chris. Butler and PA for Christine Barnes. I found Chris K to be outstandingly professional and personable. He solved our Internet problem swiftly. What a STAR”

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Posted 1 year ago

Hi Chris! We are really grateful for your feedback. We aim for his professionalism whilst keeping it personable for customers (especially because tech can be so confusing!) Chris will be thrilled to hear you enjoyed your work! Thank you!

Posted 1 year ago

“The technician came to my house for a job that could have been done over the phone, My subscription to Geeks Plus had expired and nobody notified me of that, His service was excellent but unnecessary”

Helpful Report

Posted 1 year ago

Hi Molly. Thanks for the review! It's good to hear that the service you received from John was excellent. It appears that the renewal invoice must have gone missing as our system shows we sent these out 28th of August. We will investigate this issue for you!

Posted 1 year ago

“Very helpful and friendly”

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Posted 1 year ago

Thank you, Keith! We’re thrilled to get such positive feedback.

Posted 1 year ago

“Very Good, very patient and thorough and made sure everything was done to my satisfaction.”

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Posted 1 year ago

Hi Dorothy! We’re really pleased you had such a great experience. Your positive experience reaffirms our focus on customer satisfaction. Thank you for taking the time to leave a review.

Posted 1 year ago

“Chris was very helpful, speedy and had realistic recommendations. I feel a lot was achieved in my hour - thanks.”

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Posted 1 year ago

Hi Jane! Hearing customer feedback is so important for us to improve and grow! We're glad to hear Chris was a superstar and we will make sure to pass this onto him! Thank you for your review!

Posted 1 year ago

“Very efficient”

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Posted 1 year ago

Thank you! We pride ourselves in efficient but precise work!

Posted 1 year ago

“Thanks for a fantastic job on our iPhones and computers. James dealt with the complexities quickly and efficiently and I strongly recommend the Geeks to anyone needing their technology tidied and running smoothly”

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Posted 1 year ago

Thank you again, Chris! We will be sure to pass this feedback onto James.

Posted 1 year ago

“Kinsley and Chris were both so very helpful and it is clear that there was really competent work done in the workshop. I enjoy the fact that I can ask questions and get answers that help me be more effective.”

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Posted 1 year ago

Hi Margarret! Great to hear we were able to offer consistent work throughout all of our techs for you! We always want to enhance your knowledge and usage of computers and I'm glad we can answer questions for you to help you there! Thank you for this wonderful review!

Posted 1 year ago

“I am always pleased with the service”

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Posted 1 year ago

Hi Anne! Glad to hear we can continue to keep you pleased with our level of service! We are always here if you need help with your tech troubles.

Posted 1 year ago

“Jack was very efficient”

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Posted 1 year ago

Hi Trevor, Jack will be thrilled to hear this feedback! Thank you.

Posted 1 year ago

“Very pleased with what was achieved”

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Posted 1 year ago

Hi Claire! Glad to hear you were pleased with what was achieved! We always make sure our customers are happy with the results! Thank you for this review!

Posted 1 year ago

“Arrived on time to sort out an unknown problem. Sorted out within about 15 Minutes The main tele phone box was faulty. Now arranging a further visit so as the New Box can be installed.”

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Posted 1 year ago

Hi Alan. Thanks for sharing your experience. It’s awesome to be able to help with your phone! We will be happy to help where we can once your new unit arrives!

Posted 1 year ago

“Was punctual ,helpful and got everything I messed up sorted very satisfied”

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Posted 1 year ago

Hi LeeAnn! Good to hear you had such a positive experience. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 1 year ago

“Jack did a very good Job in setting up the WiFi for my New printer and interfacing it with Tablet and my Mobile phone. Unfortunately the Printer had to be moved from its location in my study to a location in my Living room because of poor signal. This can be rectified by installing another device that enables the signal to be transmitted a longer distance. We shall look at this installation in the New Year.i had to get Jack back again just after he left my home, because I by mistake pushed a wrong button on my printer and lost the WiFi Connection. Jack lives nearby and came back and quickly reset the printer which cost be another $83.00 on top of the $350.oo odd dollars I had already spent. Jack was not able to connect the Printer to my Desktop printer because the Desk Top Computer Software needs a major upgrade which will be another project in the New Year for "Geeks on Wheels. I would be most happy to Have Jack or Laffy come and help me with my Computer again in the New Year. Borh are a pleasure to work with.”

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Posted 1 year ago

Wow! Thank you so much, Gary! This review is jam-packed with amazing feedback and we really appreciate the time it took to get all this into words! We are thrilled you loved your experience as customer satisfaction is a big driver for us. Jack prides himself on giving our customers a great experience, and it seems like he went above and beyond here for you! He will be delighted to hear this feedback. You're more than welcome to ask for him or Lafi when you need us to come out again to help with any further tech troubles, and we definitely would be happy to set up a mesh network or new PC for you! Thank you again, for this wonderful review.

Posted 1 year ago

“Kingsley arrived at appointment time. Was very professional and a really nice person. He listened to my service requests and promptly gave our computer system a health check. Thank you.”

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Posted 1 year ago

Thank you, Peter! It’s incredibly satisfying to get such great feedback and I know Kingley will be stoked to hear this too! We pride ourselves on providing great punctual and professional service. Thank you again!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,459 reviews