Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,451 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice visit from Anthony. Gave some good advice. Thank you.”

Helpful Report

Posted 1 year ago

Hi John! We are proud to know that Anthony was able to give you a good experience in his appointment! We always want our technicians to share their knowledge through tips, tricks, and advice so we are happy to hear Anthony is doing that too! Thank you for the 5-star review!

Posted 1 year ago

“I used Geeks for many years in the past. This time I used the online referral system which got answered by a person who wanted to talk to me about a money plan (Geek +). I explained I need speed of service and money did not matter in that instance. After 4 days of back/fwds, I left to have my laptop fixed by another company- same day service and was cheaper. Im disappointed by the Geek service and will go elsewhere now. Denise”

Helpful Report

Posted 1 year ago

Hi Denise, we are really sorry to hear you've had this experience. We usually find our booking system is quick and easy to get appointments booked in however it sounds like something has gone wrong here and is not what we usually expect! Our managers are looking into why this has happened and hope to get you some feedback ASAP. Thank you for the feedback, and we once again apologize for this outcome.

Posted 1 year ago

“Two amazing technicians came to do extensive internet connection work. Sorted out long term problems we had, had. So pleasant and helpful. Would have them back anytime. Very kind and respectful.”

Helpful Report

Posted 1 year ago

Hi Vaughn! We are thrilled to hear you had such a great experience! Internet is so important to your every day living and so we are happy to know our techs were able to get it back up and running and resolve the long-term problems coming up! If you ever have any future tech troubles pop up, we'd be happy to send either of the technicians back!

Posted 1 year ago

“Great service from Julieann. She was very competent and sympathetic,.”

Helpful Report

Posted 1 year ago

Hi Julie! We are thrilled to know that Julianne was able to provide such a great experience for you! We always want to have technicians who are not only great at tech but great with people too! Thank you for the review!

Posted 1 year ago

“We are so impressed! Alex arrived on time and gave time. Nothing was too much trouble. Our ‘old people’ concerns were responded to warmly and professionally. Problems we’ve had with several devices were quickly and effectively resolved. Thank you Alex!”

Helpful Report

Posted 1 year ago

Hi Helen! If you're happy, we're happy! Alex definitely is a great technician who loves to help resolve any and all issues that crop up! It's also great to hear she was able to help with any questions and concerns that cropped up, as we believe that everyone is on their own journey in technology and we want to help them at their level! Thank you for such a great review and feedback!

Posted 1 year ago

“Regan was an amazing young person who knew her job. I appreciated all her help and dedication . I didn’t expect it to take so long and cost more than I wished to spend. I would make sure to check the time if a next time is needed. Otherwise pleased with the service given by Regan.”

Helpful Report

Posted 1 year ago

Hi Lesley! We are thrilled to know that Regan was able to get your tech all set up and running, through her dedication to helping you! We do recognize that it took a bit longer than expected which caused it to cost more. Sometimes tech troubles can be larger than expected and require a bit more time to resolve but if you do have any more tech troubles cropping up we will make sure Regan (or the tech that comes) is attentive to the time!

Posted 1 year ago

“Friendly and excellent service. Very helpful technican”

Helpful Report

Posted 1 year ago

Hi Randall! Thank you for the great feedback! We're proud to know our technician was able to help with your tech troubles and get you up and running! Thank you again for the 5-star review!

Posted 1 year ago

“Anthony provided an excellent service”

Helpful Report

Posted 1 year ago

Hi there! Thank you for the 5-star review and feedback on Anthony regarding your most recent appointment!

Posted 1 year ago

“I gave Jessie 5 stars because he successfully completed my new laptop setup in a technically skilled, knowledgeable, professional and respectful manner. He expertly facilitated the off-site transfer of all data/software my from old laptop and he fine-tuned the laptop systems etc to meet my individual needs. It was a pleasure to do business with him.”

Helpful Report

Posted 1 year ago

Hi Joy! We are so thrilled to know that Jesse was able to give you such an incredible experience! We always want to have the best technicians to give our customers the best experience possible, and a big part of that is having great tech knowledge and a great manner about them! We are so pleased to know he was able to get your data all brought across from your old laptop and got your new laptop fine-tuned! Thank you for the great review.

Posted 1 year ago

“Excellent service thank you:)”

Helpful Report

Posted 1 year ago

Hi Shirley! Thank you for the 5-star review!

Posted 1 year ago

“We have nothing but praise for Teagan. She listened to what we as an aging couple needed, she responded to our needs courteously and professionally and we felt like we were respected throughout the process. Tegan worked very slowly and methodically as she was working through explaining things in a step-wise process allowing me time to write some notes. We hope that Teagan is able to attend our needs going forward with further needs as they arise. Thank you very much Teagan...you are awesome. Geeks should be proud to have you as part of their team.”

Helpful Report

Posted 1 year ago

Hi Marie! We are so thrilled to hear our technician was able to provide you with such a great couple experience! We always want to provide great service through clear explanations, and note-taking so that our customers understand everything that's happening and can be upskilled on their tech usage! We are absolutely proud to know your appointment went so well, and if you ever need further tech support feel free to give us a call! Thank you for the review!

Posted 1 year ago

“would highly recommend they were very helpful”

Helpful Report

Posted 1 year ago

Hi Tracy! We are thrilled to hear we were able to help you get back up and running with your tech! We also greatly appreciate the recommendations! Thank you for the great review!

Posted 1 year ago

“Great service. Pleasant and polite technician.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for the great feedback on our service and our technician!

Posted 1 year ago

“Excellent service and Sashika answered all my questions in a way that made it understandable to this " non Geek "”

Helpful Report

Posted 1 year ago

Hi Grant! We are thrilled to hear that Sashika was able to help you with all your questions and help you understand them without any Geek Speak! Thank you for the review.

Posted 1 year ago

“(I don't give perfect scores) Tim was very helpful - and resolved all the issues I had in a calm, friendly but professional manner. Didn't appear to mind a couple of stupid questions I asked. I would recommend him and GoW to friends K”

Helpful Report

Posted 1 year ago

Hi Kay! We are so happy to know that Tim was able to get all your tech troubles resolved! We don't find any question a stupid question because everyone has a different level of knowledge on their tech journey! Thank you for the great feedback!

Posted 1 year ago

“Rated very good but unfortunately problem was not able to be fixed in the end - not the fault of the technician but was crossing my fingers and hoping it would fix itself.”

Helpful Report

Posted 1 year ago

Hi Jen! Thank you for the feedback, it's unfortunate to hear that we were able to resolve your tech troubles in this situation, but we are glad to hear our technician was able to do the best they could for your situation! Thank you again for the review!

Posted 1 year ago

“Anthony was efficient, polite and a pleasure to deal with”

Helpful Report

Posted 1 year ago

Hi there Neville! We are so glad to hear that Anthony was able to give you such a great experience! We will let him know you send your thanks! If you ever need more help with your tech, we would be happy to help!

Posted 1 year ago

“Wonderful service”

Helpful Report

Posted 1 year ago

Hi Barbara! Thank you for the 5 stars!

Posted 1 year ago

“Alex was super. She sorted configuring the hardware, software and systems efficiently and very knowledgably. She answered all of the queries I had. I felt I could (and did) ask her any question despite how obvious the answer was without feeling embarrassed whatsoever.”

Helpful Report

Posted 1 year ago

Hi Suzanne! We are thrilled to know Alex was able to get all your systems up and running efficiently! We always want our technicians to be able to try and look at everything within an appointment, and it sounds like Alex was able to do that for you! Thank you for the great review!

Posted 1 year ago

“Very good Customer Service happy about the work very helpful. Thank you so much. God bless you have a lovely weekend”

Helpful Report

Posted 1 year ago

Hi Muni! Thank you for such a great review of our service. As a company, we always want to provide the best customer service out there! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,451 reviews