Geeks on Wheels Reviews

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and efficient. Would recommend him to Josh to others.”

Helpful Report

Posted 1 year ago

Hi Heapher! Thank you for sharing your experience with Josh. We love hearing when we get things done well and it's so good to hear that you found Josh prompt and efficient!

Posted 1 year ago

“Tim was excellent did the job in a short amount of time and was on his way”

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Posted 1 year ago

Hi Andrea! Thank you for sharing your experiences with Tim! We always want to make sure we communicate well when we are on our way, and get everything you need sorted to an acceptable standard! Thank you again!

Posted 1 year ago

“Ashvin did a great job with everything that he needed to. Just a shame he had to come twice as the line was the problem and he couldn't fix that.”

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Posted 1 year ago

Hi Delwyn! We love to hear when our customers have a great experience! We make sure our techs are able to give you a great experience, and it sounds like Ashvin has done just that! It's unfortunate that we can't fix the line, but sometimes it is out of our control, but it's good to see he came back to get it all running once that was fixed! Thank you for the review!

Posted 1 year ago

“very good friendly service”

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Posted 1 year ago

Hi there! We always want to offer the best service for our customers so it's great to hear we succeeded! Thank you for your review!

Posted 1 year ago

“Answered questions to my satisfaction. Very professional. Remedied the problem with google. Webmail is still a bit slow to load.”

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Posted 1 year ago

Hi Wanda! We are really grateful for your feedback. We aim to try to get all the problems remedied and resolved. It's unfortunate that your webmail is still a bit slow! If you do want that looked at further feel free to give us a call.

Posted 1 year ago

“Chris K came on time and was very obliging and thorough. I'm 81 and a little unsure of the computer world and he made me feel very comfortable. I think you are very lucky to have him on board. My husband and I would recommend him to anybody. Carol Armer \”

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Posted 1 year ago

Hi Carol! Thank you for your review! It's great to hear when our technicians are doing well. We always aim to offer good help that makes anyone of any age feel comfortable! Thank you for your recommendations of Chris!

Posted 1 year ago

“We were very grateful to the pleasant young man who came to us. Sorted out the problem very quickly treated us with courtesy and explained things to us in simple plain English st no time did he make us feel foolish thank you”

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Posted 1 year ago

Hi John! Thank you for your feedback! It's great to hear that you found our tech pleasant! We always want our tech to provide an amazing service that resolves all your problems and can explain things in a simple manner so you can be upskilled in your tech usage! If you ever need future help with your tech, you know who to call.

Posted 1 year ago

“James came and fixed a problem I had with my printer. He was very pleasant and helpful, and very efficient. He not only fixed the printer in no time but gave my laptop a spring clean.”

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Posted 1 year ago

Hi there! We always love hearing from our customers about their experiences! We agree that James is a great tech and that he always works hard to be efficient and cover all the problems at hand! Thank you for the 5-star review!

Posted 1 year ago

“Barnaby was a pleasure to meet and dealt with our computer issues in a most professional manner”

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Posted 1 year ago

Hi John! Thank you for sharing your experience with Barnaby! We will let him know you appreciated his visit, and it's great to hear your computer issues are now all resolved! Thank you again!

Posted 1 year ago

“Polite Operator, Checked Computer upgraded Malware. All good.”

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Posted 1 year ago

Hi Peter! We love to hear back from our customers about their experience, and it's great to hear you now have better Malware protection to keep you safe online! Thank you for the review.

Posted 1 year ago

“Sam was extremely helpful & provided an excellent service for exactly what I wanted”

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Posted 1 year ago

Hi Steve! Sam will be happy to hear this! He loves to be helpful to all his customers and provide a great service for all. Thank you for your review!

Posted 1 year ago

“Ashvin was very professional and helped me out with the issues I was experiencing with my laptop, getting my subscriptions to Norton and Microsoft sorted. I had just arrived back from Christchurch and was in a muddle, but he was calm and helped me through it all.”

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Posted 1 year ago

Hi Denyse! We are so glad to hear that you found Ashvin great for you! It's always nice getting those subscriptions sorted so you know what you are paying for and not paying for anything unnecessary! We appreciate your review and Ashvin will be so happy to hear you enjoyed his job!

Posted 1 year ago

“I can't praise Anthony enough. He was efficient, kind and sensitive to my age.”

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Posted 1 year ago

Hi Coral! Thank you for sharing your experience with Anthony! He will be so happy to hear this feedback, and it's great to hear that you found him a great tech!

Posted 1 year ago

“Harry has been extremely helpful in restoring my application after it wasn't able to be accessed. He was very pleasant to deal with. Love the prompt service - would definately recommend him.”

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Posted 1 year ago

Hi Glennis! It's great to hear you can get back into your programs! Harry is a great tech and he will be so happy to hear that you are pleased with the work! Thank you for the review!

Posted 1 year ago

“Perfect pretty much sums it up”

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Posted 1 year ago

Hi Kathy! Thank you for the review! It's amazing to hear we got a perfect outcome for you!

Posted 1 year ago

“I found the service both friendly and professional. He was able to answer all of my questions and I would definitely recommend Geeks on Wheels to everyone. Thank you.”

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Posted 1 year ago

Hi Barbara! We always love getting feedback from our customers! We work hard to make sure that our service is an approachable one so that our customers know we aren't robots but a neighbour next door! Thank you for the high praise and recommendations!

Posted 1 year ago

“Fabulous service from JamesM. He explained to me what he was doing in terms I could understand and he solved all my issues (and some I didn't even expect could be solved, e.g., my wifi not working on my printer). As a woman living alone I felt absolutely safe with him in my home. Thanks so much, James, I now feel set up to work confidently from home with support from Geeks on Wheels.”

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Posted 1 year ago

Hi Allison! Thank you for this excellent review! James will be thrilled to hear this great review. He works hard to ensure his customers are completely sorted in every aspect of their tech and upskilled to feel more confident with their tech too! If you ever need any further support with your tech we are more than happy to help!

Posted 1 year ago

“Excellent service. very professional. Knew what had happened and problem solved with me included.”

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Posted 1 year ago

Hi Esme! Thank you for sharing your experience! We always make sure our techs are equipped with enough knowledge and skill to be able to tackle any problems they face, so it's great to hear that is appreciated! Thank you again for the review.

Posted 1 year ago

“Great service good communication.”

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Posted 1 year ago

Hi there Kevin! We love hearing feedback from our customers! Thank you for sharing your experience!

Posted 1 year ago

“James was fantastic! Thanks for ticking off the list of needs, I feel super confident everything is working perfectly.”

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Posted 1 year ago

Hi there Annie! It’s incredibly satisfying to get such great feedback. It's always satisfying getting a list of issues sorted, and it's awesome to hear James was able to help make you feel super confident! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews