Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,457 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paul B is very personable, knowledgeable and a pleasure to deal with.”

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Posted 1 year ago

Hi there, Geoff! If you’re pleased, we’re pleased. We definitely agree that Paul is an absolute pleasure, and we are so proud to have him on our team! Thank you for your review.

Posted 1 year ago

“I had a very nice Tech, Josh D. He found the offending software configuration within minutes. Whereas, I had laboured for three days. Why didn't I phone Geek on Wheels so much earlier? A very knowledgeable and pleasant gentleman to have in the house.”

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Posted 1 year ago

Hi there Jim! We really appreciate feedback from our customers about their experience. It sounds like Josh was able to figure out your tech troubles. We are glad to hear that you did end up giving us a call so we are able to help resolve your issues! Next time you need help with more tech troubles, you now know who to call!

Posted 1 year ago

“Great service thanks, friendly, quick and completed in a timely manner”

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Posted 1 year ago

Hi Carolyn, we’re really pleased you had such a great experience. We always aim to offer a good friendly and quick service. Thank you for the 5 star review!

Posted 1 year ago

“Had to wait 5 days because of demand for services, but once here the tech, BarnabyA was very good.”

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Posted 1 year ago

Hi there Bob! Thank you for sharing your feedback. Sometimes we do get busy so we are sorry about the 5-day wait time, but it's great to hear once we got to you that our tech Barnaby was able to help you! Thank you again for the review.

Posted 1 year ago

“Makes life so easy for this technically challenged old girl, great service.”

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Posted 1 year ago

Hi there! It’s incredibly satisfying to get such great feedback. It's pleasing to hear we are able to help make life easier! Thank you for the review.

Posted 1 year ago

“The second time we have GoW, and Vaughan was every bit as good as our previous experience - excellent. He listened to us, gave good advice, solved the multiple problems we seemed to have, and everything worked sweetly when he finished. Definitely worth the time and money.”

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Posted 1 year ago

Thank you, Earl! We love to hear back from our customers, and it's awesome to hear that we were able to bring consistent good service throughout our visits. We aim to get the best technicians possible to ensure that every appointment will feel as good as the previous one. Thank you for the review!

Posted 1 year ago

“Justin, is an excellent representative for your company - extremely professional who knows his job! He answered numerous questions from setting up the equipment to purchasing a new tv and the best size! He is extremely competent and his positive attitude is a huge plus. We highly recommend his ability/availability to others. Regards Norma woodhouse”

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Posted 1 year ago

Hi Norma, we really appreciate feedback from our customers about their experience. It's great to hear that Justin was such a good asset to you! We definitely agree he is excellent at what he does, and loves to help his customers get the best possible solution for them! We are glad you had such an awesome time with Justin! Thank you for taking the time to leave this review.

Posted 1 year ago

“Excellent experience from start to finish. The person on the phone was great to deal with, managed to get the job booked in the same day. Lafi was brilliant at his job - professional, patient, and a clear communicator. I'll definitely be using Geeks on Wheels again.”

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Posted 1 year ago

Hi there, we are really grateful for your feedback! We always aim to have great service from the call center to the technician you receive! We think it's important that your whole journey through Geeks on Wheels is as fun and easy as possible. We are glad Lafi was able to help you with your tech troubles! Thank you for the review.

Posted 1 year ago

“Speedy, efficient and thorough! I appreciate the explanations provided and the attention to detail. Kyle is a credit to the team! Highly recommended.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Kyle! He loves what he does and ensures that his customers get the best possible experience! We definitely agree he is a superstar. We will be sure to pass this feedback onto him.

Posted 1 year ago

“Excellent help and quick”

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Posted 1 year ago

Hi Joseph! We're thrilled to hear this feedback, we always aim to be quick and helpful! Thank you for sharing your experience.

Posted 1 year ago

“Thank you for sending me your young man. He has got my computer going even better than it was before. I shall certainly recommend Geeks on Wheels to anyone who needs a repair. Margaret Hawkins.”

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Posted 1 year ago

Hi Margaret! You're welcome, and thank you for trusting us with your tech! We always love to make your tech go even better than it was before! We appreciate the recommendations and we are always happy to help if you ever have any future tech issues! Thank you for the review

Posted 1 year ago

“Kyle did a very thorough job. Very sincere approach and great to work with. I would highly recommend him.”

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Posted 1 year ago

Thank you so much, John! We are so glad that Kyle was able to provide you with an excellent experience. It's always important to us that our customers feel like they received the top-notch service they deserve. We couldn't be more proud of him! If you ever need any further help with your tech, feel free to give us a call!

Posted 1 year ago

“Thanks, great service fast and able to assist with issue. Very happy with advice when ready to purchase new tec items. So happy to sort old laptop and recycle another job sorted.”

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Posted 1 year ago

Thank you! We love to hear when our customers are satisfied. An important aspect for our company is being quick because we want to minimize your tech downtime as much as possible! We're so happy that you appreciated our advice and that we're able to help recycle your old laptop! Thank you again for leaving such a great review.

Posted 1 year ago

“great service and great people who are skilled in the work they do.”

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Posted 1 year ago

Hi Anthony! Thanks for leaving us such a wonderful review. We endeavor to hire technicians who are skilled in the work and enjoy what they do and we like to think we have found a great group to have! If you ever need any further help with your tech troubles, feel free to give us a call.

Posted 1 year ago

“Vaughan is fab. I could not recommend him more highly. Thank you for sorting out my Internet issues. A+”

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Posted 1 year ago

Hi Jenny! It's good to hear you had such a positive experience. Vaughan definitely works hard to ensure his customers have a great experience! We will pass on your feedback to him, he will appreciate the recommendations! Enjoy having your internet back working properly!

Posted 1 year ago

“Justin was very thorough and personable. We had not met him before and this was a home visit. We would be happy to have his assistance again.”

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Posted 1 year ago

Thank you for sharing your experience with Justin! It can be quick nerve-wracking inviting someone you don't know into your house, so we ensure we have good people to come out and assist with your tech! Thank you again.

Posted 1 year ago

“super service, professional, calm, helpful.”

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Posted 1 year ago

Thank you, Rosie. We love to hear that we are a super service! We work hard to achieve high standards of work so hearing something like that is music to our ears! Thank you again!

Posted 1 year ago

“Easy to reach. Able to assist same day. Lafi was a pleasure to deal with. Polite, respectful and very knowledgeable. He resolved issues with our numerous devices. Wish I had done this years ago. Very happy. I highly recommend Geeks on Wheels 👍”

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Posted 1 year ago

Thank you so much for your kind words, Brenda! We are thrilled that you had a great appointment with Lafi. We have worked hard to get a system to make us easy to contact and get to you quickly, so it's great to hear that it's worked! Thank you for taking the time to share your feedback.

Posted 1 year ago

“A great service. Many thanks”

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Posted 1 year ago

Thank you for the review! We love to help provide a great service for all of New Zealand, residential and business alike!

Posted 1 year ago

“Vaughan was very appreciative of my requirements, and conscientious in getting it done to my satisfaction. He followed up with me on any new factor, to show me and make sure I knew how it worked. A very good job and happy to recommend him. Greg Paul Your Office Ltd”

Helpful Report

Posted 1 year ago

Hi Greg! It’s incredibly satisfying to get such great feedback. We love to hear how our techs are doing, and it sounds like Vaughan is doing a great job! We value following up to make sure that there are no further issues that have propped up because tech likes to be complex at the best of times! If you ever need any further support with your tech, feel free to give us a call!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,457 reviews