Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problems fixed in record time”

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Posted 2 years ago

Thank you so much, Helen! Glad to hear we could sort out the issue so quickly!

Posted 2 years ago

“Prompt response time and problem sorted quickly. Always appreciate the fact that the Geeks spend the rest of the first hour sorting any other problems we have. :)”

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Posted 2 years ago

Hi Anne! We always want to make sure your devices are in perfect working order so checking those other issues is key!! Thank you so much for the review.

Posted 2 years ago

“I had some questions arising from a visit by a technician today Then manager rang me up very promptly and fully answered and addressed my concerns. This shows great management and good communication processes by the company. I still recommend them”

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Posted 2 years ago

Hi Peter! Glad to hear we were able to get back to you and get things all sorted! We appreciate your willingness to give us the chance to resolve the issues!

Posted 2 years ago

“Pleasant professional quick service and solved the problem”

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Posted 2 years ago

Thank you for the kind review! We always aim to have a great experience :)

Posted 2 years ago

“Ross was an excellent communicator and we were very happy with his service.”

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Posted 2 years ago

Hi Mike! It's great to hear that Ross was a great technician for you! Thank you for the review!

Posted 2 years ago

“Prompt and efficient”

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Posted 2 years ago

Thank you, Noel!

Posted 2 years ago

“Competent technician Got a difficult job done”

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Posted 2 years ago

Thank you, Sidney! Happy to hear our technician was able to sort out those sticky tech situations you can find yourself in! If you ever need extra tech help, we are happy to be of assistance!

Posted 2 years ago

“The technologist was extremely pleasant and polite, answered all my questions clearly and courteously, and gave helpful advice on the present and future health of my computer.”

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Posted 2 years ago

Hi Sheanagh! So good to hear that our technician was able to sort out all your questions and communicate clearly. Tech jargon sucks! If you ever need more help with your tech, feel free to give us a call!

Posted 2 years ago

“Fantastic service.”

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Posted 2 years ago

Thank you so much for the review, Wendy!

Posted 2 years ago

“Always phone to say if ok to arrive early.”

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Posted 2 years ago

Thank you for the review, Cynthia! We agree communication is vital!

Posted 2 years ago

“Our computer was extremely slow, Harry visited & confirmed my thoughts that it was an age thing but he managed to find a few things that sped her up a bit so we might get another year or so out of her. Thanks Harry!”

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Posted 2 years ago

HI Rae! Glad to hear that Harry could help get a little bit more life out of your computer! If you ever need a new one, or data transferred over to a new one, we are here to help! Thank you for the review

Posted 2 years ago

“5 Star service overall. On Saturday I was not feeling safe without a phone connection and both members of Geek on Wheels staff were superb. Tim? came Monday morning, and, like the booking staff member, gave clear directions and explanations”

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Posted 2 years ago

Thank you so much, Morva! We're happy to hear you enjoyed the full process! Tim is an excellent technician and it sounds like he sorted you well. Thank you for taking the time to leave such a wonderful review.

Posted 2 years ago

“Amazing service....HarryO could not have been more helpful.The fact the Gili remembered my request was very urgent and rang back the next day, to say there had been a cancellation was the mark of a much appreciated service. I have passed on your contact details to the Residents Committee and Village administration.”

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Posted 2 years ago

Thank you for the kind words, Leo!! Sounds like Harry O was a superstar for you! Thank you for sharing our details with your connections, that will help us reach more people who may need tech help!

Posted 2 years ago

“Very satisfied with the service;;; the clear advice and the work done;;; would happily use again;; thanks Allan McGarva”

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Posted 2 years ago

Thank you, Allan! Customer satisfaction is our highest priority and I'm happy to hear we achieved that here. If your tech ever has any further issues, we will be happy to lend a hand!

Posted 2 years ago

“Excellent in every way - fast, clear, and a very positive experience! Thank you!!”

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Posted 2 years ago

Hi Marian! Glad to hear you had a very positive experience with us! Thank you for the amazing review!

Posted 2 years ago

“Gino listened well, was considerate, problem solved, consulted with his team and came up with solutions for the laptop changes I requested. Thank you Gino. I would recommend you as a professional and competent person and ‘geek on wheels’”

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Posted 2 years ago

Thank you for the wonderful review! We love to hear when customers are satisfied, and it's great to see that Gino was able to help you achieve that! We will be happy to help again when more tech issues arise!

Posted 2 years ago

“Kingly was really great”

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Posted 2 years ago

Thank you, Colin! We will let Kingley know that you found him really great!

Posted 2 years ago

“Technician was very helpful and thorough”

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Posted 2 years ago

Thank you, Maurice! We love to hear when our technicians do well, so this feedback is greatly appreciated!!

Posted 2 years ago

“Knew what I was talking about and what he was doing.”

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Posted 2 years ago

Thank you for the review, Annamaria! Glad to hear our technician could sort out all your needs :)

Posted 2 years ago

“very professional service”

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Posted 2 years ago

Hi there Kenneth! Thank you for the high praise!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews