Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,553 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. Sam flew around the computer sorting out all my issues. A great service”

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Posted 3 years ago

That's great to hear Sherry! Glad to hear Sam got everything sorted for you!

Posted 2 years ago

“I was very happy with Callum's manner and service.”

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Posted 3 years ago

Thanks Bruce! Callum will be pleased you enjoyed his service!

Posted 2 years ago

“Wow Thank you Geeks on Wheels You have a "Gem" in Lee Some very complicated fixes were needed. A row of reinforced brick walls for me and Lee Smashed them! A most impressive, delightful, intelligent and competent I.T. expert.”

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Posted 3 years ago

Hi John. It’s great to hear you rate our service so highly. We work really hard to offer the BEST customer experience so thank you for your feedback. Lee will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“JP was 10 out of 10.”

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Posted 3 years ago

Thanks!

Posted 2 years ago

“Very accommodating and patient”

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Posted 3 years ago

Thanks for the great feedback Kathy!

Posted 3 years ago

“Excellent results obtained for all problems - HP interference with my Canon printer, failure to upgrade Windows 10, advice regarding printing of multiple images and printing photos from cell phone messages etc”

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Posted 3 years ago

Hi Richard. We really appreciate feedback from our customers about their experience. It’s awesome to be able to help with all your issues. Thanks for taking the time to review our services.

Posted 3 years ago

“very enjoyable visit learned a lot”

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Posted 3 years ago

Hi Coleen. Awesome that we were able to help. Thanks for the feedback!

Posted 3 years ago

“Very disappointed. Didn't fix a single issue and yet charged me with a huge bill. Regret calling. Fell like I've been scammed.”

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Posted 3 years ago

Hi Max. It’s incredibly disappointing to get poor feedback. We apologise and it is important we resolve this with you. We want to investigate this further. Please can you call 0800 424 335 and ask for Kevin, so we can work with you to resolve this as quickly as possible?

Posted 3 years ago

“We are very satisfied with the job Lee did for us. A very nice young man. I have already recommended Lee to a friend. Thanks. Toni Osborn”

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Posted 3 years ago

Hi Toni. We’re thrilled to get such positive feedback, and thanks for the recommendation! Next time you or anyone you know needs tech help we would be pleased to help.

Posted 3 years ago

“James did an excellent job working on several of our devices. He has a very polite and pleasant manner.”

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Posted 3 years ago

Hi Stella. We’re thrilled to get such positive feedback. We’ve passed this feedback onto James as it’s important he gets recognition for a job well done. Thanks!

Posted 3 years ago

“Joseph was excellent in every way in locating and remedying the problems in the computer and printer. He also gave us a full briefing on the condition of the computer and its likely lifespan. We very much appreciated his friendly manner and his clear enunciation of the technical requirements involved.”

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Posted 3 years ago

Hi Margaret. It’s incredibly satisfying to get such great feedback. Your positive experience reaffirms our focus on customer satisfaction. Awesome that we were able to help find a solution for the computer and printer. Joseph prides himself on giving our customers a great experience. We'll let him know. Thanks again!

Posted 3 years ago

“Callum was awesome, what a lovely guy. Really helpful and resolved a number of issues for me with one on-going one that will need more attention but we knew that. Definitely recommend!”

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Posted 3 years ago

Thank you for taking the time to leave such awesome feedback! Good to hear you had such a positive experience. Callum will be thrilled to hear your kind words. We look forward to the next time we can help you with your technology.

Posted 3 years ago

“Once again it was a pleasure to have FredT at my keyboard fixing, showing, installing all things necessary. For the first time, I now have a backup!”

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Posted 3 years ago

Wow Gwenyth, great feedback and thank you! Your positive experience reaffirms our focus on customer satisfaction. We believe that everyone who has important information needs a Backup! Awesome that we were able to help with all your issues. Fred will be delighted with your feedback. Thanks again!

Posted 3 years ago

“Great service-turned up on time and got straight onto a solution, Rence the technician was a pleasure to deal with -very patient and knowledgable”

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Posted 3 years ago

Hi Louise! Thanks for leaving us a great review! Rence will be pleased that he was able to get you all sorted! We will pass on this good feedback to him

Posted 3 years ago

“Kevin was very professional,and solved all the problems I had within a 1 hour period.I am very happy with the result.”

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Posted 3 years ago

Thanks Kevin! Great to hear we got everything sorted for you nice and promptly!

Posted 3 years ago

“excellent service and time well spent”

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Posted 3 years ago

Thanks John! We really appreciate it!

Posted 3 years ago

“11 minutes and charged for 1 hour and no repair effected. Also invoice sent to Neil and Judy Saunders, she died last year.”

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Posted 3 years ago

Hi Neil. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We will correct the name on your profile immediately! It appears that the work recommended by our technician was declined so you were charged our minimum callout. If you would like to further discuss your experience, please call us as soon as you can on 0800 424 335 and ask to speak to AndyP.

Posted 3 years ago

“The technician was wonderful and professional. Would recommend your services to anyone that needs tech advice”

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Posted 3 years ago

It’s incredibly satisfying to get such great feedback! Thank you!

Posted 3 years ago

“The Geek arrived on time, fixed the problem and reassured me, also arranged virus protection and cancelled the virus protection that I had installed not knowing it was no good so all in all a very successful visit!”

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Posted 3 years ago

Thank you for the great review! Thrilled customers make our day! We’re hopeful we can help you again sometime in the future.

Posted 3 years ago

“Weonsuk was a delightful and capable technician and a great communicator. All issues resolved with crystal clear explanations. From now on he will be our ‘Goto’ person!”

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Posted 3 years ago

Hi Bryan. Good to hear you had such a positive experience. We’re so pleased you rated Weonsuk's work. We’ll let him know. Next time you or anyone you know needs tech help, I'm sure he would be pleased to help.

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,553 reviews