Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jacob installed Windows 11 . Excellent service and most helpful with all his explaining "what to do".”

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Posted 3 months ago

Hello! Thank you for sharing your experience! We’re glad our technician Jacob provided excellent service and took the time to explain everything clearly. We hope you enjoy Windows 11! Thanks again!

Posted 3 months ago

“Good problem solved”

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Posted 3 months ago

Hi Chris! Thank you for your 5-star review and kind words! We're happy to hear your tech problem was solved!

Posted 3 months ago

“Thank you Jack for sorting out my issues, concerns etc & your advice. Very impressive service.”

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Posted 3 months ago

Hello! Thank you for your kind words! We're glad our technician Jack could provide helpful advice and excellent service—he’ll be happy to hear your feedback! Thanks again.

Posted 3 months ago

“We didn't have to wait long for them to help us.”

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Posted 3 months ago

Hello! Thank you for your 5-star review! We're happy to hear you didn’t have to wait long. A quick, reliable service is what we aim for! Thanks again!

Posted 3 months ago

“Justin very good and very patient. However, MClient he set up didn't work and I had to speak to Videk today. Hope I'm not charged for that .... As an aside, any possibilty of increaing the print size on your invoices please.”

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Posted 3 months ago

Hi Keith! We are thrilled that Justin was patient and could give you a good experience! And don't worry—because you have your subscription to Geek Plus, any remote support calls like the one you did with Vivek are part of that subscription, so there is no further charge! We will check with the accounts team to see if increasing the invoice print size is possible and then resend it for you!

Posted 3 months ago

“Ashvin was amazing he sorted out or issues and tidied up our tv for us. Went through an explained every thing for us. I lovely man who did great work. Christine snd Bob”

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Posted 3 months ago

Thank you so much, Christine and Bob, for your kind words! We're happy to hear Ashvin provided such fantastic service and helped sort out your tech issues. If there’s anything else we can assist with, don’t hesitate to reach out. Enjoy your tidy, well-running TV setup!

Posted 3 months ago

“Lee was very good and well mannered. He listened and was very attentive. Geeks as a company is excellent whenever we have called on them for assistance. Top marks and a gold star to Lee R.”

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Posted 3 months ago

Hi Doug! Thank you for the 5-star review! We’re happy to hear that Lee provided attentive, polite service and that your experiences with Geeks have been excellent. We’ll make sure Lee gets those top marks and a well-earned gold star! If there’s anything else we can do, we’re just a call away—thanks again for your support!

Posted 3 months ago

“Always good to see Jarrod, he helps me with things I don't understand!”

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Posted 3 months ago

Hi Janet! Thank you for your kind review! It’s wonderful to hear that Jared’s visits make a difference and help clear up the tricky tech stuff. We’ll be sure to pass along your feedback to him. Don’t hesitate to reach out anytime—Jared and the team are always happy to help!

Posted 3 months ago

“It was great to have "a geek" attend my home and sort out all my tech issues. SamR sat with me and ensured I understood the changes coming with Windows 11, installed printer and malware software on all my devices and checked that my home network was working correctly. He explained in layman language what needed to be done and why. He gave helpful advice and made sure my needs were met. Wonderful - thanks!”

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Posted 3 months ago

Hi June, thank you for taking the time to leave such a detailed and thoughtful 5-star review. We will be sure to pass on your kind words to Sam and hope you have nothing but speedy and safe computing with your new device. Thank you once again for your feedback!

Posted 3 months ago

“Thank you Ryan W. Very knowledgeable & patient setting up my system. Explained the what & why as he worked. FT Dec 2024”

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Posted 3 months ago

Thank you for the 5-star review and feedback of Ryan's service, we hope to help in the future should you require it.

Posted 3 months ago

“Excellent service yesterday provided by BrndonH. He very quickly identified and fixed the problem that we had reported and also noted and fixed a couple of other issues that will provide us with a better user experience.”

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Posted 3 months ago

Hi there, thank you for the 5-star rating and kind review of Brandon's service. It's great to hear he was able to not only fox the original issue but also provide some other fixes to improve your overall tech experience. Thank you once again.

Posted 3 months ago

“Problem fixed”

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Posted 3 months ago

Hi Chris! Thanks for leaving us a review. Our technician who closed the ticket thinking all was okay will contact you shortly to address the ongoing issue. Since he hadn't heard from you, he was under the impression that your issue had been resolved. He will contact you today to reopen the case.

Posted 3 months ago

“Prompt ,efficient ,friendly service.”

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Posted 3 months ago

Thank you for the kind words and 4-star rating!

Posted 3 months ago

“Very good phone manner when calling for assistance and booking a field visit to my home. Only had to wait less than 3 minutes to be answered. Carlos called this morning and sorted 6 issues with my computer in a relaxed way and explained in "my language" what he was doing. A talented bright young fellow.”

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Posted 3 months ago

Hi David, thanks for the thoughtful 5-star review. We'll pass on your kind words to Carlos and are glad to hear he was able to get through a list of tech troubles while explaining them without the jargon. Thanks again and we look forward to assisting in the future should you need it!

Posted 3 months ago

“Excellent service, rapid response to an urgent call. Justin extremely helpful and gave information in clear terms easy for non tech people to understand. Thank you”

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Posted 3 months ago

Hi Mary, thanks for taking the time to leave us a review of your recent experience. We always strive to provide tech advice and support without the jargon, so it's great to hear Justin did just that. Thanks again for the feedback and we hope to help in the future should you need it.

Posted 3 months ago

“The agent who came to fux my laptop,Mr. Vivek is the best. He is so talented and experienced person. Highly recommended. Thank you vivek and thank you Geeks on wheels Dulini De Vass”

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Posted 3 months ago

Hi Dulini, thank you for the glowing 5-star review of Vivek and his services. We always aim to give our customers the best possible experience. Thanks again for the review and recommendation!

Posted 3 months ago

“Alex was very clear in her explanations to a non-geek. Really appreciated quick result and good advice.”

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Posted 3 months ago

Hi Barry, thanks for the lovely 5-star review. We're stoked to hear that Alex not only resolved your tech troubles but also provided clear explanations. Thanks again!

Posted 3 months ago

“Efficient, friendly, approachable. Work on what the Client needs”

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Posted 3 months ago

Hi Dale! Thank you for your 5-star review! We're so pleased to hear you found our service efficient, friendly, and focused on your needs. It’s always our goal to work closely with our clients and provide exactly what they’re looking for. Your feedback means a lot to us, thanks again!

Posted 3 months ago

“professional,friendly, giving expert advice.”

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Posted 3 months ago

Hi Lynette, Thank you for the 5-star rating Lynette! We're glad we could help.

Posted 3 months ago

“Amandeep was thorough and respectful. Corrected everything on my list”

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Posted 3 months ago

Hi Helen! Thank you so much for your kind 5-star review! We're glad to hear our technician Amandeep provided thorough and respectful service and took care of everything on your list! We're just a call away should you need any future tech help! Thanks again!

Posted 3 months ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews