Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,450 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Invercargill Geek was excellent - completed the job on printer and checked computers were were all in good condition - recommend him to all non Geeks that need assistance - us oldies can also use our gold card”

Helpful Report

Posted 3 months ago

Hi David, thank you for the kind review and 5-star rating. We're glad to hear Vivek got your printer and computers sorted. We appreciate the feedback and recommendation and hope to help with any tech issues you may have in the future!

Posted 3 months ago

“Ben is amazing, He is always well prepared, also very polite”

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Posted 3 months ago

Hello! Thank you for your 5-star review! We think Ben's pretty awesome too, so we'll be sure to pass your kind words along to him. Thanks again!

Posted 3 months ago

“Very pleasant young man fix my computer, and I am very happy with the service. Thank you.”

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Posted 3 months ago

Hi Roy, fantastic to hear your recent experience with us was so positive, with thanks to the awesome technician who helped you out! Thank you for your kind words and 5-star review.

Posted 3 months ago

“I'm so grateful, l chose to choose Geeks on wheels to unblock aan app for me, as well as setting up a new email account for me and set up biometric apps for me, as l am elderly. Thanks for the amazing service.”

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Posted 3 months ago

Hi Donna, many thanks for the 5-star rating and kind feedback. It's great to hear that we could get a few things sorted for you from apps to emails. We hope to help with any tech issues you may have in the future and thanks once again for the kind feedback!

Posted 3 months ago

“Amazing service, came same day and sorted the problem in an hour. Very happy!”

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Posted 3 months ago

Hi Pip, thanks for the kind review and positive feedback, we're glad that we could get everything sorted within the day and hope to help with any tech issues that arise in the future!

Posted 3 months ago

“excellent service, prompt and effective, as always”

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Posted 3 months ago

Hi Robert, thank you for the 5-star rating and kind review! We hope to help with any tech issues you may encounter in the future. Thanks again!

Posted 3 months ago

“Thank you so much for all the help that Vivek gave me to set up my new laptop. We will definitely use this company again if ever needed .”

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Posted 3 months ago

Hi Adrianne, thank you for taking the time to leave a review and a 5-star rating. It is great to hear that Vivek was able to get you all setup with your new laptop, we hope it brings hours of happy computing! Thanks again 😊

Posted 3 months ago

“SamR is a knowledgeable, top-rate technician, with excellent skills, yet a patient tutor to those of us not computer savvy. Anne Mee.”

Helpful Report

Posted 3 months ago

Hi Anne, thank you for your 5-star rating and thoughtful feedback. We will be sure to pass on your kind words to Sam! It's lovely to hear that not only his technical skills but also his ability to pass on knowledge were useful. Thanks once again!

Posted 3 months ago

“I waited 4.5 hours without an appointment time. Too long”

Helpful Report

Posted 4 months ago

Dear Lloyd, Thank you so much for taking the time to leave us a review We apologize for the inconvenience you faced while waiting for your appointment. We operate on an AM/PM booking system to increase our flexibility for our appointments, this does however leave a rather large window of when we arrived based on the previous appointments of the day. You can request our 8am slot so that you know the technician will be at your door at 8am so you don't need to wait around. Thank you once again for your review and for choosing Geeks on Wheels.

Posted 3 months ago

“Have used Geeks for some time for a number of issues. This issue was with a Brother Printer which I bought from Geeks just over a year ago, was still under a 4 year guarantee and had become just about unuseable.. There were some problems in getting resolution from Brother which were frustrating. But to keep a long story short, Vaughan was very helpful as was his team leader, Andy, when the situation needed to be escalated. I was less than happy with Brother - I do not think the matter would have been resolved without the intervention and help of both Vaughan and Andy. Thanks to both of them I now have a new printer which was delivered quickly from Brother by NZ Courier Post. Hopefully it will last longer than the previous one. I will certainly carry on using Geeks - they are just wonderful for people who, like me, are less than totally computer literate. And so convenient that they visit at home to solve any problems.”

Helpful Report

Posted 4 months ago

Hi Elizabeth, thank you for taking the time to leave such a detailed and thoughtful review. Although it's a shame your Brother printer wasn't quite functioning as well as we'd hoped after just over a year, we are glad that we could help get your issues resolved. We'll make sure to pass on your kind words to Andy and Vaughan, and we look forward to assisting with any tech issues you may encounter in the future!

Posted 3 months ago

“RobsC was the very lovely young man who sorted our two issues out around John's IPad and a Lumin screen which neither of us had any idea how to use. It was a pleasure to deal with him.”

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Posted 4 months ago

Hi John, thank you for taking the time to leave such a kind review. We will pass on your feedback to Rob and are glad to hear that both of your issues were sorted out. Thanks once again!

Posted 3 months ago

“Friendly, knowledgeable, very competent and efficient.”

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Posted 4 months ago

Hi there, we really appreciate the kind rating and 5-star review. It's great to hear that you found our technician to be competent and efficient in getting your issues resolved!

Posted 3 months ago

“Thank you Geeks - wobderful service again and Tom was very patient and knowledgeable.”

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Posted 4 months ago

Hi Dayle, thanks for the 5-star rating and kind feedback, we will pass on your praise to Tom and hope to help with any tech issues you might have in the future!

Posted 3 months ago

“Excellent job setting up our new computer. Thanks also for advice and assistance given in the choice of our computer. Everything handled very professionally and smoothly. GREAT JOB.”

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Posted 4 months ago

Hi there, thank you for the lovely 5-star review! We are happy to help and are glad to hear your new computer is now all setup and ready to go! Thanks again.

Posted 3 months ago

“AlexJ was exceptionally good to work with. I was very pleased with how profesional and efficient she was. Would highly recommend her to anyone.”

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Posted 4 months ago

Hi Liz, thank you for your thoughtful 5-star review of Alex's service. We are thrilled to hear you found her efficient and professional and wewill be sure to pass on your kind words. Thanks again!

Posted 4 months ago

“Excellent service..very pleasant technican ...”

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Posted 4 months ago

Hi there, thank you for the kind review and 5-star rating. We are pleased to hear you found the service excellent!

Posted 4 months ago

“Excellent service, Sashika was here within the hour of me requesting a call out. Sahika was polite and straight on to the job in hand which wasn't the easiest, trying to sort my router and fibre issues out but he persisted and eventually managed to get it all up and running smoothly again. All this was done in a great time. Sashika ia a great representative of your company. Thank you again.”

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Posted 4 months ago

Hi Sandy, thank you for the 5-star rating. We are glad to hear that Sashika was able to persist through and find a unique solution to solve your fibre issues. We will be sure to pass on your kind words. Thanks again!

Posted 4 months ago

“Consultant turned up on time and despite having to work with clients who have limited IT experience (very limited), Jack was polite and professioanl and continued to work around the issues faced until solutions were found. He transferred the files from the very old laptop to a newer version and got us up and running with minimumfuss.”

Helpful Report

Posted 4 months ago

Hi there, we really appreciate the thoughtful 5-star review. We always aim to make our clients feel comfortable no matter their tech expertise. We're glad to hear Jack was able to get you up and running by finding a suitable solution. Thanks once again!

Posted 4 months ago

“Many thanks to AnthonyC for the work he put into making me know what I was supposed to do with my new machine after all the effort of transferring from the old to the new.”

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Posted 4 months ago

Hi Rosemarie, thank you for the 5-star review. We are glad to hear Anthony could get you all set up with your new device, and we hope it works a treat for you going forward. Thanks again!

Posted 4 months ago

“Excellent service. Alex was fast and highly effective. Easy to deal with, polite and friendly. Would reccomend to anyone with an I.T. Network or Computer related issue.”

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Posted 4 months ago

Hi Jordan, many thanks for the kind review. It's lovely to hear such great feedback about Alex, we will make sure to pass on the kind words. Thank you for the recommendation and we hope to help again should you require assistance in the future!

Posted 4 months ago

Geeks on Wheels is rated 4.8 based on 6,450 reviews