Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The technician Paikea was on time, polite and knew what he was about. All questions answered and issues resolved. Expensive but if one doesn't have IT savvy friends/rellies an hour visit is worth the $$$$.”

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Posted 2 years ago

“Very pleased with thorough and efficient service received”

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Posted 2 years ago

“I was charged the hourly rate when all the technician did was to tell me that he had to take it back to his office for further diagnosis which takes a week for them to give me an answer or for me to take it back to the store where I purchased the PC parts. I had to pay around 140 NZD for this which I find unreasonable. No offense to the technician or the company but I feel I was robbed.”

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Posted 2 years ago

Hi there. We really appreciate feedback from our customers about their experience. Our first priority is our customers' satisfaction, and we are keen to better understand the areas we may not have delighted you here. Unfortunately, we do have a minimum charge of 1 hour which applies to all our bookings. However, if you would like to discuss if this was a fair charge then please feel free to contact us on 0800 424 335 and ask to talk to Andy and I would be happy to see if we can come to a fair solution.

Posted 2 years ago

“I do not feel I should have to pay this invoice. I purchased a completely new system from Geeks which they installed. There has been an intermittent problem with WORD Not Responding when I go to print. It works fine for a couple of weeks then suddenly starts malfunctioning. When I go to click print I get the Not Responding message and it takes minutes for it to load the document if that is what it is doing. I then click print when the box turns blue and again, it takes minutes to transfer that information to the printer. It only happens on my desktop. WORD has also had other minor issues that are not normal. Your staff have had 3 - 4 goes at fixing this problem. It may function perfectly for 2 - 4 weeks after their visit then it suddenly re-occurs. I am not in a habit of wasting my time or your time, but the inference being made is, our staff cannot find a problem with the computer we installed and therefore I either must be imagining the problem or it does not exist. I like to think that I have been a good customer of Geeks over many years and generally I sing your praises and have recommended you to a number of people. I also appreciate you are doing your best to detect and solve my problem with WORD. However, look at it from my perspective, 'the customer'. I purchased a brand new desktop system (and laptop) from you and paid for its installation to completely upgrade the system, which was not coursing me problems I might add. This malfunction is within the warranty period and you have a very unhappy customer. I do not feel I should be invoiced just because you could not detect the problem. My suggestion at this point is I monitor the situation over the next 6 weeks, and if it happens again, that you replace the whole system with a new one and new downloads of all the required software. I value my relationship with Geeks and hope you can see it from my point of view. Regards John Oliver”

Helpful Report

Posted 2 years ago

Hi John. We really appreciate feedback from our customers about their experience. I have had a look into your situation and have waived your current invoice as your issue is to be resolved under warranty. If the issue reoccurs please contact me (Andy) directly and I will assist with getting the issue resolved.

Posted 2 years ago

“Friendly, knowledgeable and efficient tech. Solved problem efficiently!”

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Posted 2 years ago

“Once again, thank you Geeks for providing a technician (Justin) who arrived exactly on time and who serviced my computer by cleaning it of unwanted tracking cookies and junk files plus updating firmware, and most importantly to me, locating and downloading a missing cursor which had disappeared without permission.”

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Posted 2 years ago

“ross explained all things very well thanks .”

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Posted 2 years ago

“from initial phone call to work completed all very efficiently carried out”

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Posted 2 years ago

“Sam was good but the results are poor. Some issue was fixed but same problem when printing your invoice.”

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Posted 2 years ago

Hi there Roger, so sorry to hear you had this experience. We value good service, so we want to make it right! A manager will attempt to contact you and help resolve this.

Posted 2 years ago

“Lafi is great - sorts out issues quickly, and he is knowledgeable and personable.”

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Posted 2 years ago

“Heath was exceptionally helpful . He understood immediately what I needed snd sorted it. Thanks very much”

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Posted 2 years ago

“Great service! He was super friendly, fast at what he was doing and knew exactly what he was doing too. He explained everything in a way we all understood. Very impressed with the service and will definitely use them again if needed.”

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Posted 2 years ago

“Excellent service as usual Ross fully explained the problem and what needed to be done.”

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Posted 2 years ago

“Jared sorted our laptop and phone issues in a timely and professional manner. We valued his expertise and excellent communication skills. We’ll definitely contact him again if we strike other technical problems.”

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Posted 2 years ago

“Thank you Martyn. Welcome to my home. Experienced, polite, concientious and knowing your job was very obvious to me. Thankyou for listening to my issues and setting everything up right on my PC and printer again for me. I was happy that you understood I do not treat my PC as a toy. I would like to count you as my Tech guy if and when I need a hand with some problem, in the future. Sincerely Beverley Godwin Please pass my gratitude to Martyn”

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Posted 2 years ago

“I used Geeks on wheels to advise and assist me in getting higher performance and speed from my 2015 Mac Pro which was struggling with my extensive photographic collection. I was very impressed by their prompt service, considered advice and willingness to work through options with me to get the best outcome, Well done! The job reference is 380787. You have an excellent staff member in Paikea!”

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Posted 2 years ago

“Mike P came to help with a number of PC and laptop issues. He was fantastic. I could not have asked for better service. He was professional, polite and explained each aspect as he fixed things. He was running late so rang to let me know and check that time was going to be okay. Exceptional service. Thank you so much”

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Posted 2 years ago

“Big thanks to Harry another knowledgeable, friendly and helpful young man from GOW for resolving our list of issues.”

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Posted 2 years ago

“Thoroughly impressed with service. Will continue to use geeks on wheels when needed.”

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Posted 2 years ago

“Judah showed up on time and promptly resolved an issue that I had been battling over with Slingshot for about five weeks. He is a credit to your company.”

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Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews