Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In less than an hour Justin A had our computer up to speed, answered our inane questions, visited the loo and set off on his merry way. A nice guy with excellent PR skills. To date all well as we work our way through the nuances of Windows 11 Thank you Geeks. Cheers, Stu Brown”

Helpful Report

Posted 1 year ago

Hi Stu! We are thrilled to hear that Justin was able to get you up and running again within the hour! We certainly hope that you can work through our Windows 11 without much trouble, but if you find anything tough feel free to give us a call and we can help answer any further questions you have generated!

Posted 1 year ago

“When my computer suddenly began to go nuts for no apparent reason, I was extremely concerned as it is a work computer and I was part way through a long project. Jack of Geeks on Wheels was able to attend almost immediately and I was up and running again in a few hours. He was also able to answer a few of my questions and was clear in his explanations.”

Helpful Report

Posted 1 year ago

Hi Julie! Thank you for sharing your experiences with Jack! We always want to be able to get devices that are acting up sorted as soon as possible for you, so you can get back into work with added peace of mind from our explanations of what happened/is happening! Thank you for the review!

Posted 1 year ago

“Was very pleased with help from really nice technician under our very stressful situation. He was more than helpful. *****”

Helpful Report

Posted 1 year ago

Hi Jeanette! We are so glad to hear that we were able to send out a great tech to help with your stressful situation! We always aim to give the best possible service to our customers and be helpful with their tech! Thank you for the review!

Posted 1 year ago

“Very professional and efficient staff who fix all my computer problems. Always reliable and trustworthy. So happy Geeks on Wheels are available when I need them.”

Helpful Report

Posted 1 year ago

Hi there Kitty! Being a brand that is trustworthy is so important to us, so hearing that you find us reliable and trustworthy is music to our ears! Thank you so much for the great feedback and we will continue to be available for you when tech troubles arise!

Posted 1 year ago

“Fabulous. Thanks so much Jack.”

Helpful Report

Posted 1 year ago

Hi there! We will pass your thanks over to Jack! Thank you for the review!

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Hi Jeremy! Thank you for the 5-star review and feedback!

Posted 1 year ago

“Many thanks for arranging a Saturday visit and setting up my new phone. I could have not managed to transfer all the data, sync the accounts and save files on my own. Next time again!😊”

Helpful Report

Posted 1 year ago

Hi Jenny! We are more than happy to have been able to help arrange a visit for you on Saturday to get your phone up and running! We definitely are happy to help you again if any future tech troubles come up! Thank you for such a wonderful review!

Posted 1 year ago

“Great service. Comfortable to have technician in home.”

Helpful Report

Posted 1 year ago

Hi there! We are thrilled to hear that you got a great service and that our technician was good in your home! Thank you for the review.

Posted 1 year ago

“Our first experience of Geeks on Wheels and we were very impressed. Weonsuk did a great job. He was attentive to our needs, patient with our lack of expertise, simplified our systems, increased system security and gave us a very clear introduction to the use of a new Tablet that he set up for us. Well done, Woensuk. It was a pleasure to have you in our home.”

Helpful Report

Posted 1 year ago

Hi Kip! We are glad that you had such a great first experience with us! We certainly agree that Weonsuk is a great technician, but it's great to see what qualities make him such a good tech! Simplifying your tech is important to us to allow everyone to get the most out of their tech, so it's great to read that Weonsuk is doing this! Thank you for the 5-star review!

Posted 1 year ago

“Ashvin was great to work with and attempted to resolve the issue as best he could, unfortunately, the standard resolution of installing $450 worth of new modems did not work.”

Helpful Report

Posted 1 year ago

Hey Steve! We are thrilled to hear that Ashvin was great to work with, and it's unfortunate that our usual fix didn't work! If you want us to take another look at it and see if we can find another solution then give us a call on 0800 424 335! Thank you for the review!

Posted 1 year ago

“I am 80 years old,service excellent, treated really well, not patronised ,clear instructions very patient explaining and illustrating procedures.”

Helpful Report

Posted 1 year ago

Hi Diane! We are thrilled to hear that we were able to get you all set up and running with your tech! It's important to us to not judge any of our customers and their knowledge level with tech! We completely understand that tech can be confusing at the best of times! Thank you for the kind words and great review!

Posted 1 year ago

“Alex was efficient, clear and punctual. Thanks”

Helpful Report

Posted 1 year ago

Hi Maria! We are happy to hear that Alex was a great technician for you! We will let her know you send your thanks! Thank you for the review!

Posted 1 year ago

“Great service, highly recommend 🙂”

Helpful Report

Posted 1 year ago

Hi Dan! Thank you for the 5 stars and the high recommendations!

Posted 1 year ago

“Sam was very professional with a great knowledge of systems. Patient too especially with Go Daddy customer service. A thorough checkup of MacBook Air also.”

Helpful Report

Posted 1 year ago

Hi Anna! It's great to hear that Sam was a great asset to you in your appointment! Patience is important with tech, to not only work with the computer but also to go at the speed of our customers (and sometimes customer service calls too) Thank you for the great review, Anna!

Posted 1 year ago

“Excellent service, very efficient and friendly, will definitely use again”

Helpful Report

Posted 1 year ago

Hi there! Thank you for the feedback on our service! We always aim to offer a great experience with our techs onsite, and so we're proud to hear you found this through friendliness and efficiency! If you ever have further tech troubles, we are happy to help!

Posted 1 year ago

“A very professional young man. Sorted our problem out with a smile. Thankyou to your team.”

Helpful Report

Posted 1 year ago

Hi Sharon! Thank you for sharing your experience with our technician! It's great to hear we were able to bring a smile throughout the work, we certainly want to be bringing a great attitude into all our jobs! Thank you for the review!

Posted 1 year ago

“Very efficient--all concerns addressed, including one I didn't know about.”

Helpful Report

Posted 1 year ago

Hi Bettina! We are happy to hear that all your concerns got addressed, as well as ones that you didn't know where happening! Thank you for the review!

Posted 1 year ago

“Found Geek person very patient and listened to my problems and explained it all”

Helpful Report

Posted 1 year ago

Hi Shirley! It's great to know that our technician was able to be patient and listen to the tech troubles for you, to then be able to accurately explain what was happening! Thank you for the feedback and 5-star review!

Posted 1 year ago

“Very kool service from Regan Made it more easy for me Thanks Jackie”

Helpful Report

Posted 1 year ago

Hi Jackie! Thank you for the very cool review! We are thrilled to know Regan was able to make your tech more easy for you. We will let her know she's done a great job and you send your thanks!

Posted 1 year ago

“Vaughan arrived on time and got straight to work. Fixed one problem that had worried me for ages - in just one minute! He worked through my list very systematically - some of the items were helping me understand aspects of my applications that I was struggling to work out how they worked. Got me sorted. Had a new modem from One.NZ and just as well I didn't try to install it - would have been no TV last night if I had! Aghh. Also got my i-pod and an old Mac to talk to each other and moved music over into several devices. Well done, Vaughan. Many thanks.”

Helpful Report

Posted 1 year ago

Hi there! It's great to hear that Vaughan was able to be such a great help getting your internet up and running, as well as your iPod, iMac, and TV! We certainly are happy to get through the lists we get given to get all your tech up and running in one appointment! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews