Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very with Angus”

Helpful Report

Posted 3 months ago

Hi Janet, thank you so much for your 5-star review! It's awesome to hear our technician Angus delivered service that made you happy! Thanks again!

Posted 3 months ago

“Jack arrived on time, quickly identified the issue and then found a solution. Efficient and professional. Can't ask for much more!”

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Posted 3 months ago

Hi Kevin! Thank you for the great feedback! We're glad Jack was able to quickly identify the issue and find a solution efficiently. We appreciate your kind words and are always here if you need us again!

Posted 3 months ago

“Very happy with the service JacobD gave us. He listened to what we were asking for and gave us solutions that are easy for us to understand. He is very pleasant to deal with”

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Posted 3 months ago

Hello! Thank you for your kind feedback! We're so glad our technician Jacob was able to listen to your needs and provide easy-to-understand solutions. We look forward to being of service again soon, thank you!

Posted 3 months ago

“Aaron is fantastic - explains things well and does the job quickly. No supprises aqnd the bill structure is very clear. I will call these guys every time. Russell.”

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Posted 3 months ago

Thank you, Russell, for your 5-star review! We're so glad to hear our technician Aaron made things clear and efficient for you. Transparent service with no surprises is exactly what we strive for! We appreciate your support and look forward to helping you anytime you need us.

Posted 3 months ago

“Thanks very much for the excellent service. Timely and thorough!”

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Posted 3 months ago

Hi Ruth, thank you so much for your 5-star review! We're chuffed to hear you found our service excellent, timely, and thorough—exactly the qualities we aim to deliver every time! We truly appreciate your kind words and your support.

Posted 3 months ago

“Alex was great. Checked computers and immediately found the problem. Looked at other issues and explained everything to me in an uncomplicated and pleasant way. Very pleased with the service received.”

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Posted 3 months ago

Hello! Thank you for sharing your experience! We're so glad to hear Alex was able to quickly pinpoint the issue and explain everything clearly. Providing helpful, straightforward service is what we strive for. We appreciate your kind words and look forward to assisting you again whenever needed!

Posted 3 months ago

“We were very pleased with Paikeas visits, it was considerable work under trying circumstances at a busy time of year and would thoroughly recommend him. Thankyou.”

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Posted 3 months ago

Hi Lynne, thank you so much for your kind review! We're happy to hear you were pleased with Paikea's visits. We always strive to deliver great service, even during busy times, and your recommendation means a lot to us. If you ever need assistance again, we’ll be happy to help!

Posted 3 months ago

“AlexJ attended. Extremely proficients-listened to my issues.. No criticism on my ignorance.. supportive attitude. Fixed the problem--gave explanations-recommended future maintenance practice as recorded. excellent service. Many Thanks MAF”

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Posted 3 months ago

Hi Mary-Anne, thank you so much for your thoughtful review! We’re happy to hear Alex provided excellent service with a supportive and helpful approach. Listening, explaining, and offering guidance are all part of our mission to make tech simple and stress-free. We appreciate your kind words and look forward to assisting you again whenever needed!

Posted 3 months ago

“Job well done. Only complaint - computer left in a slightly different state from usual, which I had to straighten out myself. Nothing wrong, just a bit different condition from my usual.”

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Posted 3 months ago

Hi Ron, thank you for your feedback! We’re glad you were happy with the service overall, and we appreciate you letting us know about the small changes. If there’s anything we can do to help make things feel more familiar next time, please don’t hesitate to reach out!

Posted 3 months ago

“Very prompt and pleasant work revitalising my computer that had been scamed”

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Posted 3 months ago

Hi Dick, thank you for your 5-star review! We’re glad we could help get your computer back on track after the scam. If you ever need any more support or advice to stay secure, we’re always here to help!

Posted 3 months ago

“Pleasant and efficient. Thank you.”

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Posted 3 months ago

Hi Shirin, thank you for your 5-star review! We’re happy to hear you found the service pleasant and efficient. If you ever need assistance again, we’re just a call away!

Posted 3 months ago

“he answered all my questions and i felt confident with all his replies”

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Posted 3 months ago

Hi Margaret, thank you for your 5-star review! We’re so glad to hear you felt confident with the answers and support provided. If you have any more questions in the future, we’re always here to help! Thanks again!

Posted 3 months ago

“The outcome was not very good for us as both our problems could not be fixed by your service. It took a very long time to be told we still could not print dividend statements and no solution was found to our missing emails thus a waste of money and time. I would be very hestiant to use your service again unless I had a guarantee you could fix the problems which I'm not sure you would be able to give us.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback with us. We're genuinely sorry to hear that both issues were not resolved and that your experience was frustrating. As there are a lot of possible causes to computer issues in the world, we aren't able to give a guarantee that we can fix every issue that exists. Missing emails often occur within the email provider and depending on how emails are setup on end-user devices, recovery of missing emails can be impossible. While we cannot guarantee outcomes in every situation, we always strive to find a solution. We'd like the opportunity to improve your experience, so please reach out to us directly at 0800424335 and ask to speak to Andy regarding your review. We appreciate your input and hope to regain your trust in the future. Best regards!

Posted 3 months ago

“This is the second time I've used Rob's services, this time to set up a new computer and a change to Windows 11. As before, I have found him patient, courteous, listens well and gets on with it. He has taken a lot of the nervousness out of the exercise for this oldie - I'm actually enjoying playing around with it!”

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Posted 3 months ago

Hello! Thank you so much for your kind words and for choosing our service again! It’s great to hear our technician Rob helped make the transition to Windows 11 smooth and enjoyable for you. We'll be sure to pass along your feedback—he’ll be happy to know his patience and expertise made a positive difference. Enjoy exploring your new setup, and if you ever need anything else, we’re here to help!

Posted 3 months ago

“Very good work done.”

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Posted 3 months ago

Hi Colin, thank you for your kind words and 5-star review!

Posted 3 months ago

“Very happy with the service we received from Angus yesterday. He fixed the main problem I had very quickly and then helped optimise my new PC system by removing things I didn't need, suggesting and adding things that may be of use and making sure all my settings were at their best to avoid potential problems in the future. He even had some great game suggestions for my daughter. Appointment booking and general communication was also fantastic.”

Helpful Report

Posted 3 months ago

Hi Charmaine, thank you for the detailed review of Angus and his service and the much-appreciated 5-star review! We've made sure to pass on your kind words to Angus. It's great to hear that not only was your main problem solved but you were left with an optimised device that should work better for your needs and hopefully your daughter enjoys the games! Thanks again and have a great Christmas!

Posted 3 months ago

“I would like to comment on the great service I received from Vivek when he came to set up my phone iPad and printer. I found him very helpful and polite and gave me very good advice. Thanks a job well done.”

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Posted 3 months ago

Hi there, thank you for taking the time to leave us a lovely 5-star review. We'll be sure to pass on your feedback to Vivek and hope you are enjoying the new tech goodies! If you ever need tech help in the future we're happy to assist!

Posted 3 months ago

“Sashika was my technician today and he was extremely efficient, friendly, informative. Thank you Sashika, and Geeks on Wheels.”

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Posted 4 months ago

Hi Helen, we have passed on your thanks to Sashika and appreciate you taking the time to leave us such a lovely 5-star review! Thanks again

Posted 3 months ago

“Anthony is very pleasant, knowledgable & helpful, highly recomended”

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Posted 4 months ago

Hi Dawn, thank you for the 5-star review of Anthony's service, we are thrilled to hear you found him helpful and knowledgable and would recommend our services. Have a great festive season!

Posted 3 months ago

“Job incomplete. Work paid in advance and not completed.”

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Posted 4 months ago

Sorry, Warwick! Your appointment was closed in error but I do believe your technician has reached out to you and organised a visit to complete the work after the Christmas period. If you have further concerns with your appointment, please reach out to us on 0800424335 and we would be happy to address these.

Posted 3 months ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews