Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was the day I called. Luke was polite & competent, he worked through the problems & suggested solutions. After waiting for Skinny to connect we were able to connect after over 3mths of connection difficulties.”

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Posted 1 year ago

Hi Leanne! We are proud to know that Luke was able to provide such a great experience for you and get your internet connection issues resolved! Thank you for the 5-star review!

Posted 1 year ago

“Prompt response and appointment confirmed quickly. Excellent service from a good technician (Jessie) Highly recommend.”

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Posted 1 year ago

Hi Ken! We are so thrilled to hear that Jesse was able to provide you with such a great experience! We always want our processes to be smooth from booking a job with the call center, to having a technician to guide you through, and it's great to know that you got this experience! Thank you for the review!

Posted 1 year ago

“Although we had briefed Geeks with regard to our need to work on photos and how to set up slide shows Jesse was unable to help at all and thus disappointed We subsequently phoned up a granddaughter in Dunedin who was able to put us straight”

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Posted 1 year ago

Sincere apologies Peter. This is not the type of experience we pride ourselves on. One of our managers will call you to discuss this to better understand the circumstances asap.

Posted 1 year ago

“Jesse was super efficient. He fixed multiple problems quickly & efficiently. He was very pleasant to deal with.”

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Posted 1 year ago

Hi Kathy! We are thrilled to hear that Jesse was able to help fix multiple tech troubles that had come up for you, quickly and efficiently! We always love to hear feedback about our techs from our customers, and so we will be sure to pass this onto Jesse so he gets the recognition he deserves!

Posted 1 year ago

“Appeared to know his job well, he only spent 25-30 minutes here with me and fixed my three problems quite quickly.”

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Posted 1 year ago

Hi Stephen! It's great news to hear we were able to get through the three problems presenting themselves, nice and quickly! It can be stressful when tech doesn't perform correctly, so being able to get it done quickly can certainly help reduce that stress! Thank you for the 5-star review!

Posted 1 year ago

“JOSH D very nice guy ,easy to talk to did a great job”

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Posted 1 year ago

Hi Chris! Thank you for sharing your experience with Josh! We will let him know you think he did a great job, so he gets the recognition he deserves!

Posted 1 year ago

“Regan was thoughtful, a good communicator, and didn't make me feel stupid.”

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Posted 1 year ago

Hi there! We are so proud to know that Regan was able to help you through her communication! We will pass this feedback onto her!

Posted 1 year ago

“A very pleasant and helpful technician to deal with”

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Posted 1 year ago

Hi Kevin! Thank you for sharing your experience with our technician and the 5-star review!

Posted 1 year ago

“The booking process was easy with no difficulties. Regan was excellent with her knowledge and expertise and made me feel comfortable with my lack of knowledge of "IT" matters. Would recommend her to other people using "Geeks on Wheels"”

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Posted 1 year ago

Hi Terry! We're thrilled to hear that you had such a great experience throughout the Geeks on Wheels process! We always want to make getting a technician out to you as easy and stress-free as possible. It's also important to us to know how our techs are going, and we're proud to hear that she was able to help you feel comfortable through her own knowledge and expertise! Thank you for the review!

Posted 1 year ago

“Problem with Microsoft Office 365 Outlook Email not resolved after 2 visits. Either software is a dog or setup is not right.”

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Posted 1 year ago

Hi Graham! Thank you for sharing your feedback! We see that Kieran is on his way back today to have a look and see if it is he software or something else going on, so we hope that this question gets resolved today!

Posted 1 year ago

“Shashika was very kind and respectful. He took the time to explain what he was doing to improve my understanding.”

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Posted 1 year ago

Hi Lorraine! Thank you for sharing your experiences with Sashika! We are proud to know he was able to explain what he was doing, to help upskill your tech knowledge! Thank you for the review.

Posted 1 year ago

“Geeks on Wheels has been a lifeline for me as a small business! They always go over and above and in this lst instance when I h=was having trouble with a 'combined' inbox issue, Jim even stepped outside of the usual service, put his 'thinking cap' on and decided to create some code to get around the issues we were having in order to reach long-term resolve. I was blown away by the fact that because it niggled him too, that there was no solution to my issue, he went about trying to solve it somehow and a few days later advised me he had a solution if I was interested. All the staff I have dealt with at Geeks on Wheels, be it Vaughan or whoever, have been a pleasure to deal with and its so great to have a company who most obviously puts their clients first with outstanding service - the yearly subscription has paid for itself a hundred times over already. Thanks team!”

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Posted 1 year ago

Hi Maria! We always want to be providing exceptional service for all of our customers, and we are proud to know that we have been able to for you and your business! Certainly sounds like Jim has been able to go above and beyond in his support for you! We will pass this on to Jim so he knows you appreciate the work he completed for you, and the out-of-the-box thinking he did for you! We are also proud to know the rest of the staff you have dealt with have also been top-notch! We hope to continue giving you this top-level service and definitely will continue putting our customers needs first! Thank you for the review.

Posted 1 year ago

“Luke was extremely helpful, set up my new laptop and gave advice as required”

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Posted 1 year ago

Hi Jeanette! It's great to hear that Luke was able to be such a great technician helping you set up your new laptop and giving good advice where needed! Thank you for the review!

Posted 1 year ago

“they did everthing I wanted and more, very professional”

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Posted 1 year ago

Hi there! Thank you for the 5-star review and feedback on the appointment!

Posted 1 year ago

“The techie that came to sort my problem explained the process very clearly I was a little worried the next morning when the scan she set running was still going after 12 hours it finally stopped at 16 hr 4 min.”

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Posted 1 year ago

Hi Kevin! We are proud to know that our technician was able to sort out your problem and explain the process very clearly! Sounds like the scan that was run was a very bulky scan if it took that long, but definitely will have been worth while to let complete. Thank you for the review!

Posted 1 year ago

“Aaron was very very helpful and explained everything very well . I am very happy”

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Posted 1 year ago

Hi Lynn! Thank you for sharing your experience with Aaron! We always want our techs to give good, clear explanations so that our customers can learn more about their tech! We will pass this onto Aaron so he knows he's done a job well done.

Posted 1 year ago

“Excellent communication from the initial call to book an at-home appointment. Anthony D was very pleasant and efficient and unlike some computer techs I've dealt with in the past, explained things very well and didn't make me feel stupid. I felt your service was well worth the money and wouldn't hesitate to use your firm again and would recommend it to others.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Anthony and your Geeks on Wheels appointment. We are glad to know that he was better than previous computer techs you've dealt with in the past through his manner and explanations! We will pass this onto him so he knows he's doing a great job! Thank you for the 5-star review!

Posted 1 year ago

“Amandeep was extremely helpful. Many thanks.”

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Posted 1 year ago

Hi Judy! Thank you for sharing your experience with Amandeep, we will let him know you send your thanks!

Posted 1 year ago

“Always very good service”

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Posted 1 year ago

Hi Margery! Thank you for the 5-star review!

Posted 1 year ago

“Efficient, nice personality.”

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Posted 1 year ago

Hi Laeis! Thank you for the 4-star review and feedback!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews