Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ross was great. He kept me informed throughout the repair and his advice was much appreciated.”

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Posted 1 year ago

Hi Mike! It's good to hear you had such a positive experience. We always want to make sure that you know what's happening through an appointment with us so you can be confident in the work done! It's great to hear Ross did this well and gave you good advice! Thank you for the review

Posted 1 year ago

“Quick and efficient check of my PC issues .. recommended for seniors and those with little knowledge......”

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Posted 1 year ago

Hi there! If you’re pleased, we’re pleased. We definitely think that no matter who you are and where your knowledge of tech is you should have someone who can come and help get you upskilled and working again on your tech, stress, and hassle-free! Thank you for the 5-star review.

Posted 1 year ago

“What a very pleasant experience I have had with Geeks on Wheels. Lafi came to fix my computer. Not only was he proficient in his skill and helpfulness and he was also a very personable young man. Many thanks, Lafi”

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Posted 1 year ago

Hi Louise! Thank you for sharing your experience with Lafi! He certainly is a skilled tech who knows how to get computers fixed while also making sure the customer knows what's happening throughout the appointment! Thank you again for the review!

Posted 1 year ago

“Excellent service. Arrived on time. Pleasant Geek!”

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Posted 1 year ago

Hi Margaret! We love to hear you got some excellent service! It's always great to hear when we've done well, and we believe being on time is an important aspect of offering a great service! Thank you for the review!

Posted 1 year ago

“Good contact during the drawn-out process to recover, and save e-mail into our new G-Mail. Got as far as was possible before case closed.”

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Posted 1 year ago

Hi Steve! Thank you for sharing your experience with us! It's good to hear we were able to get most of your emails into your new Gmail! Thank you for your review

Posted 1 year ago

“again very satisfied with Jared"s work”

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Posted 1 year ago

Hi there! It's great to hear you are satisfied with Jared's work again! Thank you for continuing to use Geeks on Wheels!

Posted 1 year ago

“Josh your man in Taranaki we found superb. If anyone can find a needle in a haystack he can. Great Ambassador/Great computer Operator”

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Posted 1 year ago

Hi John! You're so right! Josh is a great tech and we are very lucky to have him in the Geek fam! Thank you for the feedback and we will sure to let him know that you enjoyed his appointment!

Posted 1 year ago

“Great customer service. Right from call answering time when I first called, Barnaby's communication re ETA and his efficient fix of the issues and advice. Thanks very much.”

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Posted 1 year ago

Hi there! This feedback made our day! We love to hear when our techs do well, and it's great to hear that Barnaby's communication was good! We will pass this on to him so he gets the recognition he deserves! Thank you

Posted 1 year ago

“Great service.”

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Posted 1 year ago

Hi Annemarie! Thank you for the 5-star review and the feedback about our service!

Posted 1 year ago

“Very prompt, professional, and explained what he had done in terms I could understand.”

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Posted 1 year ago

Hi Alan! We’re thrilled to get such positive feedback. Being prompt and professional is certainly really important for us to be able to provide a great service!

Posted 1 year ago

“Always excellent; always dependable; always clear.”

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Posted 1 year ago

Hi Jessie! Thank you for your continued use and support! We will continue to aim to be excellent, dependable, and clear for you and all our customers!

Posted 1 year ago

“Satisfied and very greatful , good communication and completed the work in a timely manner .”

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Posted 1 year ago

Hi Ellen! Thank you for your review! We always aim to communicate what we do well so our customers are better equipped to use their tech!

Posted 1 year ago

“Ashwin set up our new computer today. We are very satisfied. Thank you”

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Posted 1 year ago

Hi Fay! Thank you for sharing your feedback with Ashvin! We hope you get the most out of your new computer and enjoy it!

Posted 1 year ago

“Many thanks for the service, the technician who came to my house was pleasant and easy to talk to and answered in layman's terms any questions I asked. Will use again when needed.”

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Posted 1 year ago

Hi Sheila! Thank you for your review! We make sure we get great techs who are also friendly and approachable! We also hate tech jargon, so we aim to speak in a way that everyone can understand, so you can be upskilled with your tech use in the future! If you ever have future tech troubles, you know who to call!

Posted 1 year ago

“Chris was excellent and worked his way through a bit of a WiFi challenges. Professional and pleasant service from a nice bloke who knew what he was doing. Worth the coin.”

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Posted 1 year ago

Hi William! We work really hard to offer the BEST customer experience so thank you for your feedback. Chris is a great tech and he loves to help his customers get the most possible out of their tech! He's definitely a lovely guy and we will pass on that feedback to him. Thank you for the review.

Posted 1 year ago

“Even though the problem with my printer was unresolvable, I was very happy with Ross's efforts to fix it. Ross explained the steps he would take to try and fix the problem and when that wasn't possible he explained why. Which I fully understood. Please pass on my thanks to Ross.”

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Posted 1 year ago

Hi Deirdre! Thank you for the review, it's unfortunate that the printer issue wasn't resolvable. However, it's great to hear that Ross still was able to explain what he attempted and why it wasn't fixable! We will definitely pass this feedback on to Ross so he gets the credit he deserves!

Posted 1 year ago

“Great service - as always - from James. Much appreciated”

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Posted 1 year ago

Hi Elaine! We love to hear when our techs do well! Thank you for your continued use of our service as well as getting James out! We will let him know you've appreciated his continued help! If you ever need future help you can give us a call!

Posted 1 year ago

“As always prompt service and problem sorted quickly.”

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Posted 1 year ago

Hi Tony! Thank you for your continued support and use of our service! It's great to hear you have found us effective again in helping sort out your tech problems!

Posted 1 year ago

“Excellent work. A bit disappointed that the first visit took five days. Today's visit was after one day which is good service. Justin is very helpful”

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Posted 1 year ago

Hi Alan! We're sorry to hear that your initial appointment wait time was disappointing, however, we are glad to hear this time it was an improvement! We have recently changed our booking system, so it's great to hear positive feedback that our changes have improved the system!

Posted 1 year ago

“The tech guys were AWESOME, friendly and very thorough. I felt so comfortable, and they solved a LOT more issues than just what I had organized the appointment for. I highly recommend this service and would absolutely request Weonsuk again for any further assistance.”

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Posted 1 year ago

Hi Julie! Thank you so much for the kind feedback! We certainly agree and think our technicians are awesome! We always want to get the best people we can on our team to give our customers the best experience! It's also really good to hear you felt comfortable in your appointment as you don't want to be more stressed with your tech troubles! Thank you for the high recommendations for both us and Weonsuk!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews