Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,455 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BarnabyA was great and sorted out everything I needed doing.”

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Posted 1 year ago

Hi Judith! Thank you for sharing your experience with Barnaby! We always love to hear when our technicians are doing well. We will be sure to pass this onto him so he gets the recognition he deserves.

Posted 1 year ago

“Efficient, polite and as wonderful as usual. Keep up the good work.”

Geeks on Wheels 5 star review on 24th January 2023

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Posted 1 year ago

Hi Kathryn! We love hearing when our customers are satisfied. We work hard to offer the great service that every kiwi deserves, so we will continue to keep up the work! Also thank you for the lovely picture of a cat!

Posted 1 year ago

“Helpful advice and service”

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Posted 1 year ago

Hi Paul! Thank you for sharing your experience. We pride ourselves in having helpful advice and providing a great service! Thank you again.

Posted 1 year ago

“Punctual and friendly service. Harry0 was patient and diligent in clearing up some ongoing issues for my work set-up and was excellent with my kids laptop configuration and security as they prepare to return to school.”

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Posted 1 year ago

Hi Andrew! Thanks for leaving us such a wonderful review. We love hearing how our customers find our technicians! It sounds like Harry did a great job with both your and your kid's devices! Getting your kids ready for school, whilst also being able to have some knowledge of their security is so important! Thank you for trusting us with that work!

Posted 1 year ago

“As usual very satisfied with Geeks on Wheels. SamR is very competent and explains things in a way I can understand.”

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Posted 1 year ago

Hi Patricia. We’re thrilled to get such positive feedback. Sam is a great technician and we are so lucky to have him on our team! We will be sure to pass on this feedback so he gets the recognition he deserves! Thank you for your review!

Posted 1 year ago

“Friendly, efficient and on time. Very happy with the service.”

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Posted 1 year ago

Hi Noelene! We appreciate you sharing your experiences. We love to be able to offer a friendly, but efficient service with great techs leading the way! Thank you for the review.

Posted 1 year ago

“On time. Fantastic job completing my problem. Explained in detail questions that I asked. have used them before, thoroughly recommend them!!!”

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Posted 1 year ago

Hi Jacqui! We really appreciated feedback from our customers! It's awesome to be able to help. It's pleasing to hear we are able to explain in detail your questions asked. Thank you for being a repeat customer and leaving such great feedback and recommedations.

Posted 1 year ago

“I have always had good service with Geeks on wheels, issues explained clearly and no need for call backs.”

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Posted 1 year ago

Hi Myrene! We always love to hear when our repeat customers love our service! We work hard to make sure every experience is a great one! If you ever need further tech help you know who to call!

Posted 1 year ago

“As always it was easy to schedule. The charges were explained clearly. Once here, G understood quickly the issue and got right to work. He answered all my questions. I would highly recommend this service”

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Posted 1 year ago

Hi Sandra! Satisfied customers mean so much to us. We always want to make the process as easy and clear as possible for our customers, and it sounds like we succeeded here! On top of that, it sounds like our Geek was of great value to you! Thank you for sharing your experience and the high recommendations!

Posted 1 year ago

“Outstanding service. Everything step was explained to me in a way that I could understand then do by myself. I was notified in plenty of time when they were coming. Everything was fixed.”

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Posted 1 year ago

Hi there! We always love hearing feedback from our customers. It's really important to us to get everything explained properly so our customers know how everything works once we leave, so it's awesome to hear you appreciated that. Thank you for the review!

Posted 1 year ago

“great service prompt and efficient”

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Posted 1 year ago

Hi Basil! Thank you for sharing your experience with us! We always work hard to offer prompt and efficient service, because we know how hard it is to be without your tech! Thank you again!

Posted 1 year ago

“Equipment setup and advice on upgrading the computers were very good.”

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Posted 1 year ago

Thanks for the awesome feedback Brett! It's great to be able to help out!

Posted 1 year ago

“Very pleased with the quick and high quality service from Vaughan.”

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Posted 1 year ago

Hi Keith! Thank you for sharing your experiences with Vaughan! We love to hear when our techs are doing well, and likewise they love the feedback too, so we will be sure to pass on this review to him. Thank you again!

Posted 1 year ago

“Vaughan was extremely helpful, fixed the problems, offered suggestions.”

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Posted 1 year ago

Hi Michael! We're so pleased to hear that you enjoyed Vaughan's visit. He loves to make sure his clients are fully supported, and that all your tech troubles are resolved, or if they can't be fixed, offering a suggestion of ways to improve your set up instead! Thank you for the review.

Posted 1 year ago

“Arrived on time as agreed, very professional and caried out a workover of laptop and, particularly PC sound issues and Outlook working. PS A little disappointed that I have lost all my Outlook Contacts which may have been inevitable but was not mentioned by the (2) contractors.”

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Posted 1 year ago

Hi there, Ron. It's great to get feedback like this back. We always aim on getting the best results possible, and hearing that your Outlook Contacts have been lost is disappointing, to say the least. I will get one of our remote support agents to contact you and see if this can be resolved.

Posted 1 year ago

“Excellent service today - and also took away a whole pile of unneeded cables etc for recycling.”

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Posted 1 year ago

Hi there! We're thrilled to hear you rate our service so highly! We always aim to offer a high-level service that people can call excellent! And it's certainly always nice to have all those cables that get built up over time. Thank you for the review!

Posted 1 year ago

“Late for appt but excellent when here. A phone call to say going to be late would have helped”

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Posted 1 year ago

Hi Brian! We love to hear feedback for our clients. We're sorry our tech was late to the appointment and didn't communicate that with you, but I'm glad to hear once they arrived that it was excellent! Thank you for the review

Posted 1 year ago

“This was somewhat frustrating for both of us. The check up of the Adata Time Machine just went on and on and after quite a bit of time it stalled The solution took a while to sort. I think Tim did his best to do this. I had suggested early that the amount of space in my computer’s hd might be the problem. Tim deleted some apps and files to increase the capacity. He deleted the files in the Time Machine. Finally it worked. It was a bit frustrating and time consuming to work out how to fix the issue. But I appreciated his perseverance.”

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Posted 1 year ago

Hi Bonnie. We definitely understand that tech can be very frustrating. Sometimes the answer to a complicated problem doesn't jump out straight away but I'm glad to hear that Tim was able to find the issue and get you going! Sometimes with tech perseverance is key! Thank you for the review.

Posted 1 year ago

“Paul B is very personable, knowledgeable and a pleasure to deal with.”

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Posted 1 year ago

Hi there, Geoff! If you’re pleased, we’re pleased. We definitely agree that Paul is an absolute pleasure, and we are so proud to have him on our team! Thank you for your review.

Posted 1 year ago

“I had a very nice Tech, Josh D. He found the offending software configuration within minutes. Whereas, I had laboured for three days. Why didn't I phone Geek on Wheels so much earlier? A very knowledgeable and pleasant gentleman to have in the house.”

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Posted 1 year ago

Hi there Jim! We really appreciate feedback from our customers about their experience. It sounds like Josh was able to figure out your tech troubles. We are glad to hear that you did end up giving us a call so we are able to help resolve your issues! Next time you need help with more tech troubles, you now know who to call!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,455 reviews