Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not an easy request to deal with. Our Apple is now more easily understood and used. Thank you, Jacob. John Anderson”

Helpful Report

Posted 11 months ago

Hello John! Thank you for sharing your review. It's fantastic to hear that your experience with your Apple device has improved! We'll be sure to pass along your kind words to Jacob.

Posted 11 months ago

“have been very happy with Luke and wish him all the best.”

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Posted 1 year ago

Hi Maureen, thank you for your kind words. Awesome to hear that you were more than pleased with Luke's service. Thanks again!

Posted 1 year ago

“Very knowledgeable service from Chance. Service person needs to know the iMac computer.”

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Posted 1 year ago

Hi Jean, thank you for your review! We're very pleased to hear your recent visit from Chance proved valuable. Thanks again!

Posted 1 year ago

“Very personable Geek took care of the connection problem I had with setup of a replament router. All solved and up and running. Other minor issues with PC taken care of.”

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Posted 1 year ago

Hi Ken, thank you for your review! We're very pleased to hear that your connection problems as well as your other tech issues were resolved. All with a technician who ensured your experience was a positive one! Thanks again Ken!

Posted 1 year ago

“I need you back asap”

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Posted 1 year ago

Hi Sue, thank you for the 4-star rating. We will give you a call today and organise a technician to come out.

Posted 1 year ago

“Great service. He was new but sorted everything I needed done”

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Posted 1 year ago

Hi Julie, thank you for the positive review, we're glad to hear that everything you needed done was sorted!

Posted 1 year ago

“good service and friendly people”

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Posted 1 year ago

Hi Val, thanks for the positive review! We pride ourselves on our great team and quality customer service so are happy to hear you found it up to par!

Posted 1 year ago

“I have just purchased a new laptop via Geeks and Luke came today to get it all set up and transfer my data. Luke is pleasant to deal with, very patient and helpful with a determination to get things right. I appreciate his knowledge and assistance.”

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Posted 1 year ago

Hi there, we're glad you are all up and running with your new computer and we hope you're enjoying it! Thank you for the kind feedback we will make sure to pass this on to Luke, we're pleased to know he was determined to get things right. Thanks again for the review!

Posted 1 year ago

“Aaron provided great service, was knowledgeable and friendly.”

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Posted 1 year ago

Hi there, we're proud to know that Aaron did a great job! Thank you for the review.

Posted 1 year ago

“Service good and product happy with. Spoilt by arranging 8.30am and arriving at 9.30am. Disappointing.”

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Posted 1 year ago

Hi Mike, we are happy to hear that the service was good and that you're happy with the product. We do apologize for not arriving on the time arranged, sometimes our staff will get stuck within other jobs, or traffic and can cause delays, but we always aim to arrive as close to the designated time as possible. Thank you for the review.

Posted 1 year ago

“Taylor was able to quickly diagnose and fix my printer issues. He is a very knowledgeable technician and explained everything clearly. I like to have the same technician each time my computer needs attention. Hence the reason I have not given 5 stars is because there is a chance that next time I will have a different technician.”

Helpful Report

Posted 1 year ago

Hi Julie! We are so proud to know that Taylor was able to be such an excellent technician for you! We understand the ease that having a regular technician can bring, and if you do end up having a technician that you like, you are more than welcome to request that technician in the future. If you have a preferred technician we can also list this on your profile so that every time you book you get them, while they work at Geeks on Wheels. Thank you for the review and we hope this information gives you even more confidence in our service!

Posted 1 year ago

“Geeks on Wheels turned up at home in a timely manner, to be let in by my neighbour and the computer was fixed in good time to be delivered to me in the hospital, where I am a patient.”

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Posted 1 year ago

Hi Denise! Thank you for your feedback! We always aim to get our customers tech fixed in a reasonable time frame, so we are proud to know that we got it sorted for you in good time! Thank you again for the review!

Posted 1 year ago

“I was impressed by Jacob and the way he handled my problems. Hence, my decision to subscribe to your Geek Plus Individual. I will look forward to learning what this service provides.”

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Posted 1 year ago

Hi James! It's always great to hear when our technicians are doing well, and knowing that Jacob has been able to help with your tech troubles sufficiently is amazing news! We always hope you enjoy our Geek Plus service and we think you'll get great value out of it!

Posted 1 year ago

“Aaron was helpful and pleasant to deal with. Satisfied with his assistance and will request him again should we need help.”

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Posted 1 year ago

Hi Tony! We are so proud to know that Aaron was such a great technician for you! We are more than happy to send Aaron out again if any future tech troubles pop up! Thank you for the review.

Posted 1 year ago

“On time fast and expert did all i needed,did lose my contacts history but no biggie”

Helpful Report

Posted 1 year ago

Hi Stephen! Thank you for sharing your experience! We are sorry to hear that your contact history has been lost, and if you need us to see whether it can be recovered please give us a call on 0800 424 335 and we can book in a return visit.

Posted 1 year ago

“Been with Geeks for many years now, and have no complaints from day one to now. Vaughan was good, came on time and left after an hour. Answered the odd question I put to him.”

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Posted 1 year ago

Thank you for taking the time to review Geeks On Wheels and rating us 4 stars! We are so pleased to hear that you have no complaints after being with us for many years and were satisfied with Vaughan's punctuality and work. It's always great to see you Graham!

Posted 1 year ago

“I really appreciated Alex's conscientious, thoughtful approach and her persistence in resolving an issue that turned out to be unexpectedly tricky.”

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Posted 1 year ago

Thank you for your four-star review of Geeks on Wheels! I am so glad that Alex was able to help you with your issue. I appreciate your kind words about Alex’s conscientious, thoughtful approach and the determination to solve the problem for you. It's wonderful to know your experience was a positive one. Thank you again for taking the time to rate our services.

Posted 1 year ago

“Pleasant, courteous Technician. Appreciate the computer learning we gained thanks. Unfortunately, he needed to come back as one problem not sorted on the first visit. This incurred additional expense, inclusive of 'call out'.”

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Posted 1 year ago

Thank you for providing us with a 4 star rating for Geeks on Wheels! We greatly appreciate your feedback. We are sorry to hear that our technician had to come back as one problem was not resolved on the first visit. We understand that this incurred additional expense and we apologize for the inconvenience. Thank you for taking the time to talk to me so on the phone we were able to resolve your issue. We hope that the computer learning gained during the visits was beneficial.

Posted 1 year ago

“Excellent people, for skills and manners. A year ago, I would have given 5 stars. Now I can't because it's so difficult to get a call-back, even as a Hotline Member. Clearly not enough staff at that stage. Very, very frustrating to not even get a call-back on the same day!”

Helpful Report

Posted 1 year ago

Hi Gavan! Thank you for the feedback on our service. We apologize for the delays in getting back to you with your Helpline callbacks. Earlier in the year we were understaffed in this area, but the good news is we are now at full capacity and are answering calls the same day. Last week we did have two people sick, so it did cause delays but otherwise, we have now managed to be on top of our incoming calls most days! We understand the frustration of not being heard back the same day and do apologize again, but would love you to know that we are now back at full capacity and are getting through calls promptly like before! Thank you for the review and feedback!

Posted 1 year ago

“tried hard to fix the problem, initially, it worked but wouldn't 2nd time around (typical of technology). So I went to the supplier of the cutter, Roland who managed to sort problem it was not the computer but the program, needed to find a new cutting program (Cut Studio) other than the one (Sign Tools) that came with the design program that was compatible with the design program and Roland Cutter. Then have to convert the files to ESP to run with the new cutting program. CLEAR AS MUD”

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Posted 1 year ago

Hi Rata! It sounds like your fix was a complicated one, to say the least! We're glad to hear that the supplier Roland was able to resolve it through a complex system of changing software! Sometimes with older machines like that going to the supplier is a great way because they will know ways to make their products work, which we won't know without the insider information! Thank you for the great feedback!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews