Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,553 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James M was excellent in all respects. As he left, my thoughts were 'I'll never think about getting anyone else! It's expensive but worth every cent.' James is the perfect person for home calls: polite, quiet, patient, A1 communication skills, expert knowledge, and loves his job. Happy Christmas to all the team.”

Helpful Report

Posted 3 years ago

Hi Linda. Good to hear you had such a positive experience. James will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 3 years ago

“Fred was very good, thank you. solved issues. Gave me great confidence”

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Posted 3 years ago

Thanks for the review David! Fred will be pleased he got everything sorted for you! We look forward to helping you again in the future if needed.

Posted 3 years ago

“Fantastic communication, on time. Ruben was great. Thanks.”

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Posted 3 years ago

Great to hear! Thank you for the feedback!

Posted 3 years ago

“Excellent service,and very helpful.my problems were explained well.”

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Posted 3 years ago

Hi Beryl. We really appreciate feedback from our customers about their experience.

Posted 3 years ago

“Prompt and professional service. James was excellent.”

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Posted 3 years ago

Thank you. Satisfied customers mean so much to us.

Posted 3 years ago

“Great session with Fred this morning. He got my new laptop set up just right, answered all my questions and did it all in a speedy and intelligent manner... Thanks so much Geeks Will use again!!!”

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Posted 3 years ago

Hi Jenny. It’s great to hear you rate our service so highly. Positive reviews are really important to Fred. We look forward to the next time we can help you with your technology.

Posted 3 years ago

“Glen sorted out our elderly PC in a very helpful and professional manner. Please give him a Christmas Bonus, and you guys have a great Christmas as will we when we win your hamper!”

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Posted 3 years ago

Hi Robbie. Thanks for leaving us such a wonderful review. Glen prides himself on giving our customers a great experience, we will look into his Christmas bonus ;) Have a great Christmas! Good luck winning the hamper!

Posted 3 years ago

“Friendly service however should have introduced himself by name on arrival and didn't completely resolve my issues. Had to call in assistance from a colleague which resulted in extra time to resolve. At $150 an hour, every bit of extra time can result in an additional cost for the customer to wear.”

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Posted 3 years ago

Hi Anthony. Thanks for sharing your experience. We are interested to hear more about your experience so we can deliver our usual 5-star service. Please feel free to call us on 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“Recently my old computer stopped working so I called Geeks on Wheels. TerenceN arrived, checked the computer, and explained the problem so I decided to buy a new one which he helped me to choose. He took the old one away to rescue any info that was still there, loaded it into the new one, and installed it today. TerrenceN was excellent, polite, easy to talk to, and very helpful. I wouldn't hesitate to recommend him and the company he works for to anyone.”

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Posted 3 years ago

Hi Marge. We are really grateful for your feedback. Customer satisfaction is a big driver for us. Terrence will be delighted with your feedback. We look forward to the next time we can help you with your technology.

Posted 3 years ago

“Harry was great”

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Posted 3 years ago

Thanks Celia!

Posted 3 years ago

“I was extremely happy with the service provided by Weonsuk. He was fast,efficient and very friendly.”

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Posted 3 years ago

That's great to hear Kate! Weonsuk will be happy he was able to help!

Posted 3 years ago

“Excellent service from Heath. Very personable and explanations and instructions completely understandable to someone like me who is not very good with technology, and truth to tell, not very interested either!! When it works it's wonderful but when it doesn't "grrr". Thank you Heath.”

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Posted 3 years ago

Thanks for the feedback! Heath will be pleased he got you all sorted! Nothing beats getting rid of technology frustrations. We look forward to helping you again in the future if needed.

Posted 3 years ago

“The whole service with Rayon was excellent.”

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Posted 3 years ago

Thanks for the review Cathy!

Posted 3 years ago

“Fred was super knowledgable on our laptop, my samsung tablet and my husband's Kindle reader, which all needed attention. Very pleasant man who sorted everything.”

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Posted 3 years ago

Hi Sharon! It's great to hear that everything got all sorted for you! Thank you for taking the time to leave us a review!

Posted 3 years ago

“Great service. Listened carefully to the questions we had and provided an excellent solution that works well.”

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Posted 3 years ago

Thanks heaps for taking the time to leave this awesome review.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thanks for the feedback John!

Posted 3 years ago

“Good prompt service.”

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Posted 3 years ago

Thanks for the 5-star review!

Posted 3 years ago

“Very obliging and helpful both the geeks showed me what I could do to make it easier to do the things I needed to do I wouldn't hesitate to get them back if necessary merry Christmas to you and your families”

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Posted 3 years ago

Hi Wendy. Thank you for the great feedback! Your positive experience reaffirms our focus on customer satisfaction. Next time you or anyone you know needs tech help we would be pleased to help. Merry Christmas to you.

Posted 3 years ago

“We found Joseph very helpful & friendly. Well recommend.”

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Posted 3 years ago

Thank you, John! Joseph will be delighted with your feedback.

Posted 3 years ago

“Fantastic service as always. Very helpful and explained everything in an easy to understand way.”

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Posted 3 years ago

Thanks for leaving us such a wonderful review! We’re here to help in any way we can.

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,553 reviews