Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James was brilliant, all issues sorted. Thank you.”

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Posted 1 year ago

Hi Jenny! It's great to hear you enjoyed James' visit. He loves to help his customers and he will be thrilled to hear you're happy! Thank you for the 5-star review.

Posted 1 year ago

“I felt pushed around and overcharged. I did not want an antivirus but he talked me into it by threatening that I might get hacked. I'm an elderly lady and I ended up paying a lot more money than what I had expected. The cost should be discussed upfront as they surely could give a rough estimate (at least tell the hourly rate).”

Helpful Report

Posted 1 year ago

Hi Elanor, we're so disappointed to hear you've had this experience. Whilst we believe antivirus is very important to have to protect you in the online world, we definitely don't think you should feel pushed into something that you don't want, and you definitely shouldn't feel threatened. A manager will look into this further and get in contact with you to try to resolve this. We're sorry once again for this experience.

Posted 1 year ago

“Excellent service and very informative Donavan was most polite and provided great customer service focus”

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Posted 1 year ago

Hi Marilyn! We love to hear back from our customers. We're so pleased that you found our service informative, as learning about tech is key to using it well! Donavan is definitely great at making sure you understand the issues at hand and also what the fix is! We will be sure to share this feedback with him. Thank you for the review.

Posted 1 year ago

“Excellent and prompt service. Very friendly staff. This is the third time I have engaged their services. Highly recommend to all. AAA+++”

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Posted 1 year ago

Hi Lorraine! Thank you for the AAA+++ review! We always aim to offer excellent service, and we believe highly that friendly staff is what causes this to be such a great business! We really appreciate the continued use, and we hope to be able to help with all your future tech troubles!

Posted 1 year ago

“The usual good service certainly continued today with Martyn's visit. Thank you very much”

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Posted 1 year ago

Hi Doris! It's great to hear that Martyn has continued to give you stellar service! We love hearing that our customers get continuous great support! Thank you for continuing to choose us, and thank you for the review!

Posted 1 year ago

“Very satisfied with Geek Representative”

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Posted 1 year ago

Hi there! We are glad to hear that you had a great appointment with our technician! Thank you for the review.

Posted 1 year ago

“Very easy to understand explanation and fixed all issues..friendly prompt service .”

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Posted 1 year ago

Hi Terry! We really appreciate feedback from our customers about their experience. Being easy to understand is certainly an important aspect of our service, and ensures our customers are able to use their tech once we leave! Thank you for the 5 star review!

Posted 1 year ago

“Harry was a friendly and helpful technician and did a good job.”

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Posted 1 year ago

Hi Ron! We really appreciate feedback from our customers about their experience. We’ve passed this feedback on to Harry as it’s important he gets recognition for a job well done. He will be thrilled! Thank you for taking the time to leave a review.

Posted 1 year ago

“Ashvin was very helpful and patient explaining how and why.”

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Posted 1 year ago

Thank you, Lee! We are really grateful for your feedback! It’s always awesome to be able to help, and we know Ashvin loves to help too. He loves to make sure he explains what happened as well to ensure that you are empowered to use your technology even more! Thank you for the review.

Posted 1 year ago

“Nice guys easy to deal with and work through any issues”

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Posted 1 year ago

Hi Gettje! If you're pleased, we're pleased! We always aim to be easy to deal with so that anyone can approach us in those stressful tech situations! We're so glad you found that to be the case. Thank you for the review.

Posted 1 year ago

“Once again great friendly service from Paul B sorted my computer out with a security update and service”

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Posted 1 year ago

Hi David! We’re really pleased you had such a great experience. Paul is certainly a superstar with tech, and he always ensures you are all sorted! Thank you for your review and thank you for continuing to use us!

Posted 1 year ago

“BarnabyA was great and sorted out everything I needed doing.”

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Posted 1 year ago

Hi Judith! Thank you for sharing your experience with Barnaby! We always love to hear when our technicians are doing well. We will be sure to pass this onto him so he gets the recognition he deserves.

Posted 1 year ago

“Efficient, polite and as wonderful as usual. Keep up the good work.”

Geeks on Wheels 5 star review on 24th January 2023

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Posted 1 year ago

Hi Kathryn! We love hearing when our customers are satisfied. We work hard to offer the great service that every kiwi deserves, so we will continue to keep up the work! Also thank you for the lovely picture of a cat!

Posted 1 year ago

“Helpful advice and service”

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Posted 1 year ago

Hi Paul! Thank you for sharing your experience. We pride ourselves in having helpful advice and providing a great service! Thank you again.

Posted 1 year ago

“Punctual and friendly service. Harry0 was patient and diligent in clearing up some ongoing issues for my work set-up and was excellent with my kids laptop configuration and security as they prepare to return to school.”

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Posted 1 year ago

Hi Andrew! Thanks for leaving us such a wonderful review. We love hearing how our customers find our technicians! It sounds like Harry did a great job with both your and your kid's devices! Getting your kids ready for school, whilst also being able to have some knowledge of their security is so important! Thank you for trusting us with that work!

Posted 1 year ago

“As usual very satisfied with Geeks on Wheels. SamR is very competent and explains things in a way I can understand.”

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Posted 1 year ago

Hi Patricia. We’re thrilled to get such positive feedback. Sam is a great technician and we are so lucky to have him on our team! We will be sure to pass on this feedback so he gets the recognition he deserves! Thank you for your review!

Posted 1 year ago

“Friendly, efficient and on time. Very happy with the service.”

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Posted 1 year ago

Hi Noelene! We appreciate you sharing your experiences. We love to be able to offer a friendly, but efficient service with great techs leading the way! Thank you for the review.

Posted 1 year ago

“On time. Fantastic job completing my problem. Explained in detail questions that I asked. have used them before, thoroughly recommend them!!!”

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Posted 1 year ago

Hi Jacqui! We really appreciated feedback from our customers! It's awesome to be able to help. It's pleasing to hear we are able to explain in detail your questions asked. Thank you for being a repeat customer and leaving such great feedback and recommedations.

Posted 1 year ago

“I have always had good service with Geeks on wheels, issues explained clearly and no need for call backs.”

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Posted 1 year ago

Hi Myrene! We always love to hear when our repeat customers love our service! We work hard to make sure every experience is a great one! If you ever need further tech help you know who to call!

Posted 1 year ago

“As always it was easy to schedule. The charges were explained clearly. Once here, G understood quickly the issue and got right to work. He answered all my questions. I would highly recommend this service”

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Posted 1 year ago

Hi Sandra! Satisfied customers mean so much to us. We always want to make the process as easy and clear as possible for our customers, and it sounds like we succeeded here! On top of that, it sounds like our Geek was of great value to you! Thank you for sharing your experience and the high recommendations!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews