Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,458 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James M. was really cool with a neat quiet manner and 'just get on with it' delivery - no fuss - and spoke layman's lingo to me so that I was able to understand what the challenges meant. All sorted and thanks Geeks for the Xms $15 off. It made a difference. Have a fab fab Xmas and thanks to Christoph also who arranged for James M to visit. Stay safe & kia kaha Cheers, Chris Black”

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Posted 1 year ago

Hi Chris! Thank you for this fantastic review. I'm so happy to hear that not only our technician but our call center was able to help give you a wonderful experience! We work hard to offer a stellar service! James will be happy to hear you enjoyed his work and the fact that he ensures he gets everything done without confusing you! Have a great Christmas and a happy new year Chris!

Posted 1 year ago

“Jared was timely, friendly but professional in the way most kiwis are, but most importantly he fixed my problem that has been a minor irritant for two months.”

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Posted 1 year ago

Hi Mike! Thank you for sharing your experience with Jared! He certainly has that kiwi spirit and cares deeply about enhancing his customers to a high level with their tech! And it's always nice to get rid of those irritants no matter how major or minor!!! If you ever need further tech help, feel free to give us a call!

Posted 1 year ago

“I am not young and I appreciate Jack's patience and courtesy in dealing with any problems I may have with my computer. Added to that, he is very prompt and soon fixes the problems. Nola Gardner”

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Posted 1 year ago

Hi Nola. We love to hear when our customers have had a good experience! Young or old we all need tech help, and understanding that everyone's level of knowledge is different is important to us at Geeks on Wheels! Jack certainly makes sure he goes at the speed his customers need with as much patience and courtesy as required! Thank you for leaving such a lovely review.

Posted 1 year ago

“Many thanks for a swift and very efficient service. Much appreciated!”

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Posted 1 year ago

Thank you, Elizabeth! Satisfied customers mean so much to us. Being swift and efficient is certainly an important aspect of our service. Thank you again for leaving such a wonderful review!

Posted 1 year ago

“First rate service at the busiest time of the year. Problem solved within 24 hours. Thank you Sam for your prompt fix and useful advice.”

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Posted 1 year ago

Hi Geoff! We’re thrilled to get such positive feedback! We have recently upgraded our booking service so we can get jobs booked sooner and reduce wait periods and it sounds like this change has been a great success for you! We will also pass your thanks on to Sam! Thank you for the review.

Posted 1 year ago

“Really bad experience today with Geeks on Wheels (Wellington). Having sought advice regarding the performance on a MacBook Air, I was told after about 30 seconds I needed to buy a new laptop. Geeks on Wheels proceeded to ask for the full call out fee, offering no discount. I thought it was reasonable to offer a discount in this situation and that this info could be been ascertained prior to appointment. Poor form!”

Helpful Report

Posted 1 year ago

Hi Rory, we're really sorry to hear that you've had this experience, and we're disappointed that you didn't feel like you received the high-quality service we expect to offer. Although we do have a minimum 1 hour charge which was explained at the time of booking, we have had a look into this further. Unfortunately when we arrived we discovered that your Macbook Air was a 2015 model and therefore is deemed vintage by Apple. As such Apple no longer provide support for it hence our technicians recommendation to upgrade the device. Your technician also did attempt to offer additional assistance with a number of other things while he was there so you could get the full hours worth of time. However, after one of our Supervisors contacted you to discuss the situation further, as an act of good faith, we did offer to refund half an hour. We hope this explains what has occurred, and why, and resolves your frustrations a little.

Posted 1 year ago

“Geeks on Wheels are fantastic. The service is amazing. They know their “stuff” and this makes it fantastic for someone like me who really doesn’t understand technical, computer things. They’ve saved me 3 times. I highly recommend them.”

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Posted 1 year ago

Thank you, Amanda! It's incredibly satisfying to get such great feedback. Knowing our stuff is certainly an important aspect of our service, and we work hard to get the best techs who know their stuff! If you ever need another saving, you know who to call!

Posted 1 year ago

“Vaughan was great, professional and friendly He solved our problem, and we're very happy with the outcome”

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Posted 1 year ago

Hi Christine! Thanks for leaving us such a wonderful review. Customer satisfaction is important to us, and I know Vaughan works hard to achieve that. He will be so happy to hear you really enjoyed his work! Thank you again for the great review!

Posted 1 year ago

“Barnaby and Ruben were easy and friendly to deal with all has been sorted . Thankyou”

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Posted 1 year ago

Hi Jo! We are thrilled you loved your experience. Sounds like you got a strong combo with Reuben and Barnaby helping you with your tech! They will be pleased to hear everything has been sorted! We’re hopeful we can help you again sometime in the future.

Posted 1 year ago

“Excellent service on time and clear about the costs”

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Posted 1 year ago

Hi there, Ann-Maree! We're really grateful for your feedback! We pride ourselves on providing a great value of time and cost for our services! Thanks for the great review!

Posted 1 year ago

“Ross called on time and got the problem sorted out in a very short period of time. He provided assistance sorting out cabling and setting up a file backup. Highly recommended.”

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Posted 1 year ago

Hi Tony. We really appreciate feedback from our customers about their experience. Ross works very hard to ensure his customer's tech troubles are resolved hassle-free! It's always satisfying to have your cable set up cleaned up and made to be far more manageable! Thank you!

Posted 1 year ago

“Weonsuk was very professional and quickly dealt with all of our issues. He explained things very well and was friendly and courteous. Very happy!”

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Posted 1 year ago

Hi Grant! It’s great to hear you rate Weonsuk's service so highly! Customer satisfaction is a big driver for us, and Weonsuk is no different! We’ve passed this feedback on to him as it’s important he gets recognition for a job well done. Thank you for taking the time to leave a review!

Posted 1 year ago

“Kyle arrived as planned and once the problem was explained he was right on to it. He was quick, courtesy and really knew how many beans made five. Would be more than happy to have him fix any future problems should they arrive, he is good, very good.”

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Posted 1 year ago

Hi John! We’re really pleased you had such a great experience with Kyle! He loves tech, and loves to make sure his customers get that same passion within his job! He will be pleased to hear this feedback! Thank you for the review!

Posted 1 year ago

“Sam was great to deal with, easy to understand with my limited knowledge in computer jargon. I appreciated his direct approach and he seemed knowledgeable and efficient in his work”

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Posted 1 year ago

Hi Jo! Thanks for sharing your experience with Sam! He loves to ensure his customer are in a comfortable state to use their tech! He definitely knows how to explain his knowledge in simple to understand ways! If you ever need any further tech help, feel free to give us a call!

Posted 1 year ago

“Concern re: opening possible Spam was attended to satisfactorily, also the problem with slow sending via Outlook. Thank you.”

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Posted 1 year ago

Hi Irene! Thank you for the review. We always love to hear feedback about our services and I'm happy to hear that your emails will be far better to use now!

Posted 1 year ago

“BarnabyA was prompt, helpful & friendly”

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Posted 1 year ago

Hi Alan! Thanks for the feedback! We will be sure to let Barnaby know you enjoyed his appointment! He will be THRILLED!

Posted 1 year ago

“Tim quickly set up the Fibre connection for me. He also was able to correct a fault in my computer that was stopping me from being able to Scan. That saved me from having a buy a new printer.”

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Posted 1 year ago

Hi there! Thank you for the review! Tim will be so excited to hear that you're satisfied with the work completed! It's always good when you can save some money by keeping tech that you've had working before!

Posted 1 year ago

“I would like to thank you and your staff for responding to a minor problem that occurred All questions raised by myself to your technician has been resolved”

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Posted 1 year ago

Hi Andy. We are so sorry to hear you've had this experience with us. We are going to do some investigation to see why this has happened and a manager will get in contact with you shortly.

Posted 1 year ago

“Vaughan was excellent and as is usual with Geeks on Wheels very professional and helpful. I will contact Geeks on Wheels in the New Year to purchase a computer suitable for my needs. I need a reliable computer as I do my grocery shopping online and also all my bills and appointments now come online. Thank you once again for your very excellent service.”

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Posted 1 year ago

Hi! It's great to hear you had such a great appointment with Vaughan! He definitely works hard to ensure our customers get every piece of their tech sorted and up and running as needed. We can definitely help you with your new computer in the new year, so give us a call when you're ready and we can give you the recommended computer you need!

Posted 1 year ago

“Great service from KyleP. I wish other service organisations were this good!”

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Posted 1 year ago

Thank you, Alan! Kyle is an excellent addition to our staff! I'm glad to hear you enjoyed his appointment! We will send him your way again if you need more support with your tech troubles!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,458 reviews