Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt, reliable, efficient service.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for the feedback and 5-star review!

Posted 1 year ago

“AS usual, we received wonderful service. Patient and clear instructions as to how to manage our devices.”

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Posted 1 year ago

Hi Thelma! Thank you for your continued support of Geeks on Wheels! We always love hearing from our repeat customers on why they love us so we can continue to improve on those aspects like patience and clear instructions! Thank you for the review!

Posted 1 year ago

“Came on the time allocated. Was efficient during the time spent and very friendly.”

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Posted 1 year ago

Hi there! Thank you for the feedback and 5-star review!

Posted 1 year ago

“Dean was fantastic. Great communication and explained what we needed with no hassles. Highly recommend Dean to anyone.”

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Posted 1 year ago

Hi Nick! Thank you for sharing your experience with Dean! He's certainly a great tech, and has been around the block a while now so has great experience and knows how to get a lot fixed! Thank you for the review!

Posted 1 year ago

“Amandeep was just so good to us and understanding as we are in the older age bracket. What a nice young man we highly recommend him he did an excellent job. Regards Jane and Peter Purnell”

Helpful Report

Posted 1 year ago

Hi Jane and Peter! We are so thrilled to know that Amandeep was able to give you such a great experience! We always understand that everyone is at a different level of knowledge with technology so we make sure to go at the speed our customers need, as that's the best to help upskill and inform them! Thank you for the wonderful review!

Posted 1 year ago

“Jared did an excellent job. Thoroughly satisfied”

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Posted 1 year ago

Hi there! Thank you for the feedback on Jared and the 5-star review!

Posted 1 year ago

“JustinA was amazingly courteous, well-presented, knowledgeable, and quickly identified the issue. Resolved expeditiously too. Will nominate him for any future Geeks on Wheels work here. Thank you, JustinA.”

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Posted 1 year ago

Hi Glenn! We are thrilled to know that Justin was able to bring so many amazing qualities to assist in getting your tech troubles resolved! We are more than happy to send Justin along to any future appointments you may need! Thank you for the review!

Posted 1 year ago

“Anthony D sorted out an issue we were having with our internet connection after changing service providers. He diagnosed the problem quickly, recommended an effective solution, installed a new router for us and made sure all of our devices were working. He was very good at explaining what he was doing as he went along, including what the options would cost, and he tidied up after himself too. Anthony D was also very personable, polite, arrived on time, and even coped well be being hassled by our puppy!”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your experience with Anthony D! We are thrilled to know that he was able to help get your internet connection resolved through installing a new router! Being able to give good clear communication is important in our services so that our customers are upskilled and informed on what's happening with their tech, so it's great to hear you mention this in the review so we know that we are doing the right thing! Thank you for the review!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi Ren! Thank you for the 5 stars!

Posted 1 year ago

“Thank you. Taylor was pleasant and helpful. It was good also to know the eta. Much appreciated and so easy not having to drive ourselves anywhere. Good Job! Well Done!”

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Posted 1 year ago

Hi Penny! Thank you for sharing your experience with Taylor! The convenience of 'we come to you' is definitely a huge factor that we think is important with tech repair! Not only is it easier for you, but also for us as we get to see your setups in your home! Thank you again for the great review!

Posted 1 year ago

“Geeks On Wheels is an amazing service, I would highly recommend this service to anyone who needs their computers fixed. Fast response, turned up the same day, I had Regan help me, and she was a SUPERSTAR!!!! a credit to your company ( give her a pay rise/bonus straight away) Professional, so clever! and a joy to watch Regan, work her magic! Thank you, thank you, thank you, Melanie :)”

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Posted 1 year ago

Hi Melanie! We are so thrilled to hear that you recommend us so highly! It's important to us to offer great service with great technicians and so it sounds like Regan was able to do that by being your superstar! We will let her know of the high praise you bring so that she knows she's done a phenomenal job! Thank you for the 5-star review.

Posted 1 year ago

“So we switched from One NZ to Spark..and all of a sudden our internet goes out. Smack bang in the middle of the Rugby and Cricket World cups..Not ideal. Called GOW around 10am..technician booked for 3.15..fixed by 3 :30. Phew! A great service”

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Posted 1 year ago

Hi Peter! It's great to hear that we were able to get you back up and running with your recent internet outage after changing providers! Internet is certainly an important factor in everyone's life now (especially when the Rugby and Cricket World Cups are on!) so we definitely recognize that it's critical to try and get there to help you as soon as possible! We are thrilled to hear we managed this for you and were able to get you going so quickly! Thank you for the 5-star review!

Posted 1 year ago

“Most helpful and patient”

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Posted 1 year ago

Hi Kate! Thank you for the 5-star review!

Posted 1 year ago

“Jacob phoned ahead to confirm the appointment on arrival he explained the process, Once given our problem requirements Jacob addressed each one professionally and gave us detailed feedback on each task, he was efficient, knowledgable and pleasant to deal with.”

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Posted 1 year ago

Hi there, Alan! We are thrilled to hear that Jacob was able to give you such a great experience! Covering each issue that arises clearly and with detailed feedback is important to us, so that everyone knows what has happened and what the best solution is, so you can make informed decisions on your tech! We're proud to know Jacob was able to offer this to you! Thank you for the review.

Posted 1 year ago

“Fantastic service. Helpful and knowledgeable, got everything done that I needed help with, and more. Would definitely recommend, very professional service and great that you can visit on a weekend.”

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Posted 1 year ago

Hi there! Thank you for the great feedback on our service! We always want to be offering great service, through our knowledge and tech skills, which should then lead up to being able to do everything that we would need to complete in an appointment! Thank you again for the 5-star review!

Posted 1 year ago

“Very happy with the service I received when using Geeks on Wheels. I had a list of several things I needed done and all were completed. I have used them previously and will again if needs arise. Thanks Tim.”

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Posted 1 year ago

Hi Christine! If you're happy, then we're happy! We always want to offer top-level service for all our customers, and a big part of that includes going through those lists that build up and helping clear them out! Thank you for your continued support of us, and we will be more than happy to help in if any future issues arise!

Posted 1 year ago

“Sam was great and did an outstanding job”

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Posted 1 year ago

Hi Richard! We are proud to know that Sam has given you such a great experience! Thank you for the 5-star review!

Posted 1 year ago

“Great service as always. Taylor was very knowledgeable and helpful.”

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Posted 1 year ago

Hi John! Thank you for sharing your experience with Taylor, we will pass this review onto him to let him know that he is doing a great job!

Posted 1 year ago

“Thanks for prompt response and for taking my various problems (due to incompetence) seriously!”

Helpful Report

Posted 1 year ago

Hi Barbara! We are happy to have helped with a prompt response and problem-solving! We are happy to help at any level of technical knowledge and skill for our customers because we understand that everyone has tech troubles! Thank you for the 5-star review.

Posted 1 year ago

“Tim is very helpful and always explains what he is doing and why. As older clients his help is invaluable.”

Helpful Report

Posted 1 year ago

Hi there! We are thrilled to hear that Tim was able to be such a great asset to you! It's important to us to ensure that no matter age or tech knowledge, we treat everyone the same and give them clear instructions and assistance, so that we can upskill our customers! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews