Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,534 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to both Christopher and Ben for being so accomodating in both the scheduling and service to help an elderly relative navigate changes to her landline phone - as a result of the old copper network being retired and the new fibre network coming online. Very professional to deal with, on time, and clearly communicated every step of the way. Thanks again.”

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Posted 10 months ago

Hi Catherine, thank you very much for your 5-star review! We're happy to hear you've had such a positive experience, not only with your appointment, but also with the booking process. We will definitely pass on your kind words to both our technician Ben, and our bookings administrator Christoph!

Posted 10 months ago

“Very friendly and professional. Problem solved - thank you.”

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Posted 10 months ago

Hi Aggy, thank you for your kind feedback and 5-star review. We're glad to hear the problem was solved and you were happy with the experience! Thanks again.

Posted 10 months ago

“Jacob was superb, explained well and was very accomodating”

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Posted 10 months ago

Hi there, thanks for the 5-star review. We're thrilled to hear that Jacob was superb!

Posted 10 months ago

“My old computer needed servicing. Being old, servicing was not straight forward. This was explained to me. I was very impressed in that I was kept informed. Computer working well.”

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Posted 10 months ago

Hi Don, we appreciate your 5-star review and are glad to hear that your computer is now working well! Thanks again!

Posted 10 months ago

“................”

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Posted 10 months ago

Hi Robert, many thanks for the 5-star review!

Posted 10 months ago

“Prompt and helpful service.”

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Posted 11 months ago

Hi there, thanks for your 5-star review! We hope we can help again in the future.

Posted 10 months ago

“I found it easy to make an appointment, my needs were met & Alex provided some good advice.”

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Posted 11 months ago

Hi there, thanks for the 5-star review. We're glad to hear you found the process easy and Alex got everything sorted for you!

Posted 10 months ago

“Prompt service, Chance the tech guy was competent, explained clearly and listened well, and was brilliant at engaging in conversation.”

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Posted 11 months ago

Hi Rosey, we really appreciate your 5-star review and are glad Chance could resolve your tech issues while explaining everything clearly! We'll be sure to pass on your kind words.

Posted 10 months ago

“I have just purchased a new laptop via Geeks and Luke came today to get it all set up and transfer my data. Luke is pleasant to deal with, very patient and helpful with a determination to get things right. I appreciate his knowledge and assistance.”

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Posted 11 months ago

Hi there, we're glad you are all up and running with your new computer and we hope you're enjoying it! Thank you for the kind feedback we will make sure to pass this on to Luke, we're pleased to know he was determined to get things right. Thanks again for the review!

Posted 11 months ago

“Great service, great technicians on time every time”

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Posted 11 months ago

Hi Vicki, thanks for the 5-star review. We're glad to hear your recent experience was a great one!

Posted 11 months ago

“Aaron provided great service, was knowledgeable and friendly.”

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Posted 11 months ago

Hi there, we're proud to know that Aaron did a great job! Thank you for the review.

Posted 11 months ago

“Excellent perseverance and communication thanks.”

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Posted 11 months ago

Hi John! Thanks for the 5-star review.

Posted 11 months ago

“Thank you Jesse for understanding and empathetic solution to my recent PC repair.”

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Posted 11 months ago

Hi John! We're so proud to hear that Jesse did a great job in repairing your PC. We will pass this on to him so he knows he's done a good job! Thank you for the review.

Posted 11 months ago

“I was impressed and very satified with Josh”

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Posted 11 months ago

Hi John! Thank you for sharing your experience with Josh and for the review.

Posted 11 months ago

“Sashika was very polite and demonstrated to me in simple terms how to use all facets of the printer that I am likely to use.”

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Posted 11 months ago

Hi Barbara! We are so proud to hear that Sashika was able to help you with your printer usage! It's important to use that our techs teach our customers in a simple way that is easy for them to understand. Thank you for the review.

Posted 11 months ago

“Alex is a very pleasant & knowlegeable lady . An asset to " Geeks On Wheels " . Commuincation is excellent.”

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Posted 11 months ago

Hi Graham! We are so proud to know that Alex has been not just an asset to us but to you as well! We are thrilled to hear that her communication is excellent to help you too! Thank you for the review.

Posted 11 months ago

“I made contact with Geeks on Wheels and within a few days they were out to see me at Summerset at Heritage Park , Mt Wellington. Amandeep explained to me of getting a new laptop. I had previously had my old desk top for some 20 years. I wanted to get away from the all the wires and boxes I had on my deck. I found Amandeep excellent explaning everything to do and could not be happier with my new computer set up.”

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Posted 11 months ago

Hi Mary! 20 years is an impressive time to have an old desktop running so great job on that achievement, but we are proud to hear that Amandeep was able to assist you in getting a new laptop to replace it to lead to a cleaner setup! We are happy to know that Amandeep was able to help with explaining everything clearly so you can get the most out of your new laptop! Thank you for the review.

Posted 11 months ago

“Tim dealt with my initial wifi issue very quickly and offered to assist with any other technical concerns i had. He upgrading my TV using Google chromecast and then trained me how to use it in a way I could understand. Totally recommend Geeks on Wheels”

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Posted 11 months ago

Hi Jane! It's great to hear that Tim was able to quickly find the problems with your WiFi and get it sorted! Training up our customers to use their tech is also an important part of our service, so we are proud to hear that Tim was able to help you in your Chromecast usage! Thank you for the review.

Posted 11 months ago

“Great service, knowledgeable and friendly staff.”

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Posted 11 months ago

Hi there! Thank you for the 5-star review!

Posted 11 months ago

“Service good and product happy with. Spoilt by arranging 8.30am and arriving at 9.30am. Disappointing.”

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Posted 11 months ago

Hi Mike, we are happy to hear that the service was good and that you're happy with the product. We do apologize for not arriving on the time arranged, sometimes our staff will get stuck within other jobs, or traffic and can cause delays, but we always aim to arrive as close to the designated time as possible. Thank you for the review.

Posted 11 months ago

Geeks on Wheels is rated 4.8 based on 6,534 reviews