Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,534 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,534 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant young man,explained what he was doing,sorted our problems”

Helpful Report

Posted 11 months ago

Hi Peta! Thank you for sharing your experience with our service and technician.

Posted 11 months ago

“Great Service fast response dealt with all out issues... signed up for the membership club Thanks”

Helpful Report

Posted 11 months ago

Hi Karen! We are thrilled to know that you got a fast response and that all your issues were dealt with! We hope you enjoy our Geek Plus club! Thank you for the review.

Posted 11 months ago

“I was able to get an appointment quickly after my laptop "died" suddenly - the women on the phone were excellent - and the technician, Tom, arrived on time. He was fast and efficient, carried out diagnostic tests and gave clear explanations, and I was really pleased with his work.”

Helpful Report

Posted 11 months ago

Hi Barbara! We are so proud to know both our call center staff and technician Tom was able to give such a great experience and service. It's great to see that Tom was able to give you a clear explanation of the diagnostic tests to work out why the laptop had died. Thank you for the review!

Posted 11 months ago

“As always, Ben arrives ready to work. He is an extremely intelligent and supportive member of your staff. As a result he is the technician I prefer to work with. He explains things in full. Hang on to him.”

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Posted 11 months ago

Hi Vicki! We are proud to know that Ben has been such a great technician for you, and is your preferred tech to work with! Being able to explain things clearly and effectively is an important skill for our technicians, so it's great to know that he can do that! Thank you for the review!

Posted 11 months ago

“Fantastic service from Jesse. Knowledgeable, helpful and friendly - a credit to the company.”

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Posted 11 months ago

Hi there! We are thrilled to hear you got such great service from Jesse! We will be sure to share this with him so he gets the credit he deserves! Thank you for the review!

Posted 11 months ago

“Quick professional response to our issue. Dealt in a very timely manner and the Technician, Josh was excellent to deal with.”

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Posted 11 months ago

Hi Warren! We are proud to know that Josh was such a great technician for you and your tech! It's important to us to have great technicians who can give a great experience, and so we are thrilled to know that Josh fits the bill! Thank you for the review!

Posted 11 months ago

“Great service from Tim today. He fixed all of our issues and gave us sound advice. Very friendly and professional. Many thanks”

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Posted 11 months ago

Hi Sheila! Thank you for sharing your experience with Tim! We are proud to know he was able to get all your tech troubles fixed and offer great advice around your tech! Thank you again for the review!

Posted 11 months ago

“Excellent service and very prompt! I have been using Geeks on wheels for the last 8 years and will continue to use them...”

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Posted 1 year ago

Hi Lance! Thank you for your continued use and support of us! We always love being able to continue helping our customers with their tech as things change and grow! Thank you for the review.

Posted 11 months ago

“Anthony was extremely pleasant, very helpful and gave me good advice. Impressed.”

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Posted 1 year ago

Hi Fiona! Thank you for sharing your experience with Anthony! We are proud to know he gave you such great service through his advice and helpfulness! Thank you again for the review.

Posted 11 months ago

“Always happy with Geeks on Wheels. Apart from a small hiccup this morning and a phone call all turned out fine”

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Posted 1 year ago

Hi Mike! If you're happy, we're happy! And it's great to hear that even when little hiccups happen we are able to help make them ok! Thank you for the feedback.

Posted 1 year ago

“He was great and showed me how to use the apps”

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Posted 1 year ago

Hi Carol! Thank you for the feedback on our technician and the work he did to help you use your apps!

Posted 1 year ago

“prompt call out -next day, honest appraisal of fault and recommendation.”

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Posted 1 year ago

Hi Terry! We are thrilled to hear that you got such a great experience! We always aim to give our diagnosis and the best steps forward to get the issue resolved, and so we are happy to hear we managed to do that for you today! Thank you for the review.

Posted 1 year ago

“Hi The people were great went out of their way to help.”

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Posted 1 year ago

Hi Neville! Thank you for the review and feedback, we are proud to know that our technician was such a great help to you! If you ever need further tech support, we will be happy to help!

Posted 1 year ago

“Good communication about the appointment and from the guy who came round. Everything explained really well, also he suggested other things to make computer run better. I liked that he advised of other services I might need in the future. Well presented and knowledgeable- would highly recommend and will use again.”

Helpful Report

Posted 1 year ago

Hi Sharon! We always love hearing about our customers experience with our service! Communication is such an important aspect to our business, so that you know when the appointment is happening, what to expect, and then also in the appointment, understanding what the issues are and what options to fix you have! We are so proud to know that our technician and wider staff were able to offer you such a good experience through our communication. Thank you for the review!

Posted 1 year ago

“Geeks on Wheels turned up at home in a timely manner, to be let in by my neighbour and the computer was fixed in good time to be delivered to me in the hospital, where I am a patient.”

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Posted 1 year ago

Hi Denise! Thank you for your feedback! We always aim to get our customers tech fixed in a reasonable time frame, so we are proud to know that we got it sorted for you in good time! Thank you again for the review!

Posted 1 year ago

“Alex was very helpful, knowledgeable, competent and friendly. We will be happy to use Geeks on Wheels next time we have a problem.”

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Posted 1 year ago

Hi Denise! We are so proud to hear that Alex was able to be such a great technician for you! It's important to us to have staff that's not only knowledgable about tech but also great with people, so we are glad to hear that Alex fits the bill! Thank you for the review, and we will be happy to assist with any future tech troubles that pop up!

Posted 1 year ago

“Tim was very professional and reassuring. He explained things well and was able to give me great advice.”

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Posted 1 year ago

Hi Damien! Thank you for the feedback on Tim's recent appointment with you! We are thrilled to know he was able to explain things clearly and give excellent advice! Thank you for the review.

Posted 1 year ago

“Excellent fixed what wasn't broken before first visit on time very professional”

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Posted 1 year ago

Hi Stephen! Thank you for sharing your experience with our technician! We're happy to know we got everything resolved for you in a professional manner! Thank you again for the review.

Posted 1 year ago

“Amandeep did a great job In sorting out my problems. Very professional and got the work done in an extremely efficient manner. Many thanks for the positive result. Highly recommend Geeks on Wheels!”

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Posted 1 year ago

Hi Doug! It's always great to hear from our customers on how their appointments went and we are so proud to hear that Amandeep was able to give you such a great experience, and a positive result in the end! We will pass this onto him so he knows he's got a job well done! Thank you for the 5-star review and recommendations!

Posted 1 year ago

“Outstanding service! Tim is knowledgeable, patient and kind. He made sure I understood what was happening without making me feel like the total ignoramus I usually feel around new technology. I fully recommend Tim from Geeks on Wheels!!”

Helpful Report

Posted 1 year ago

Hi Raewyn! We are so proud to know that Tim was able to give you such a great experience. Explaining what happening clearly so that anyone with any level of tech skill can understand is important to us, and so we are happy to hear that Tim does this well! We will pass this on to him so that he knows he's done a great job. Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,534 reviews