Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really appreciated Alex's conscientious, thoughtful approach and her persistence in resolving an issue that turned out to be unexpectedly tricky.”

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Posted 11 months ago

Thank you for your four-star review of Geeks on Wheels! I am so glad that Alex was able to help you with your issue. I appreciate your kind words about Alex’s conscientious, thoughtful approach and the determination to solve the problem for you. It's wonderful to know your experience was a positive one. Thank you again for taking the time to rate our services.

Posted 11 months ago

“great communication and follow up”

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Posted 11 months ago

Thank you so much for your 5 star rating of Geeks on Wheels! We strive to provide our customers with the best service possible and we are glad that you felt that we were successful in doing so. Thank you again for your review, it is much appreciated!

Posted 11 months ago

“Big job.Amandeep was very patient and explained everything to me so I could understand. Checked everything I required was correct before he left Very happy with your service Thanks”

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Posted 11 months ago

Thank you so much for your kind words, Penny! We appreciate your five star rating of Geeks on Wheels! We're thrilled that Amandeep was patient and helpful enough to explain everything in a way that you could understand, as well as ensuring that all you needed was checked and correct before leaving. We really appreciate your satisfaction with our service. Thank you!

Posted 11 months ago

“Great service, thought through the issue with the home network and fixed promptly”

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Posted 11 months ago

Thank you so much, Nick, for your wonderful 5 star rating of Geeks on Wheels! I'm so glad that you found our service helpful and that we were able to rectify your issue with your home network and fix it promptly. Your positive feedback means the world to us!

Posted 11 months ago

“Pleasant, courteous Technician. Appreciate the computer learning we gained thanks. Unfortunately, he needed to come back as one problem not sorted on the first visit. This incurred additional expense, inclusive of 'call out'.”

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Posted 11 months ago

Thank you for providing us with a 4 star rating for Geeks on Wheels! We greatly appreciate your feedback. We are sorry to hear that our technician had to come back as one problem was not resolved on the first visit. We understand that this incurred additional expense and we apologize for the inconvenience. Thank you for taking the time to talk to me so on the phone we were able to resolve your issue. We hope that the computer learning gained during the visits was beneficial.

Posted 11 months ago

“Alexj was very helpful. Gave great advice”

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Posted 11 months ago

Hi Dymphna! We are thrilled to hear that Alex was able to give great service and advice! Thank you for the review!

Posted 11 months ago

“On time new all the tricks achieved a lot in the hour”

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Posted 11 months ago

Hi Allan! Thank you for the review and feedback on our service!

Posted 11 months ago

“Taylor was good at quickly establishing the scale of the hack problem and dealing with it.”

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Posted 11 months ago

Hi there! Thank you for sharing your experience with Taylor! We are proud to hear that he was able to help in a fairly complicated and stressful hacking situation and get things resolved! Thank you for the review!

Posted 11 months ago

“Great man very casual and informative”

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Posted 11 months ago

Hi Grant! Thank you for the feedback on our technician and review!

Posted 11 months ago

“Professional service!! Lifesavers. Great technician! Chance was super helpful and knew what he was doing, absolute peace of mind using Geeks on Wheels. Thank you.”

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Posted 11 months ago

Hi there! We are thrilled to hear that Chance was able to be such a great experience for you! We always want our technicians to be able to give a professional service and have great knowledge of tech, so we are proud to know Chance did both of those! We will send your thanks onto Chance so he gets the recognition he deserves! Thank you for the review!

Posted 11 months ago

“Tim was fantastic. He explained to him how my new modem would work and I was very impressed.”

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Posted 11 months ago

Hi there! We are so proud to hear that Tim was able to give such a great experience, through his explanations and hard work! Thank you for the review

Posted 11 months ago

“I have only praise for the Geek team. After initial difficulties with a new printer and a failing newish PC, all problems were eventually resolved in minimal time to my total satisfaction. The value of my Geek Plus Premium membership was demonstrated fully, and I can only recommend it strongly to everyone else.”

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Posted 11 months ago

Hi there! Thank you for your praise and support! Customer satisfaction is a very important aspect of our business, and so we are thrilled to hear that we were able to do this through our problem-solving and efficiency! We're also proud to know that you're getting everything you can out of your Geek Plus Premium membership! Thank you for the review!

Posted 11 months ago

“Wonderful service,thank you very much”

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Posted 11 months ago

Hi Glenese! Thank you for the 5-star review and feedback on our service!

Posted 11 months ago

“Ben V was very informative and gave us all options to make decisions”

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Posted 11 months ago

Hi Greg! We are thrilled to hear that Ben V was able to give a great experience through his knowledge and recommendations! Thank you for the 5-star review.

Posted 11 months ago

“Geek arrived on time and was helpful and friendly”

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Posted 11 months ago

Hi there! Thank you for your feedback on the punctuality of the service and our helpful and friendly staff!

Posted 11 months ago

“Techs were punctual, polite and personable. I am very grateful for their expertise and guidance.”

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Posted 11 months ago

Hi Ron! We are thrilled to know that your tech was able to bring such great personality traits to your appointment to increase the experience for yourself! Thank you for the review.

Posted 11 months ago

“Great service start to finish.”

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Posted 11 months ago

Hi Geoff! Thank you for the 5-star review!

Posted 11 months ago

“Excellent people, for skills and manners. A year ago, I would have given 5 stars. Now I can't because it's so difficult to get a call-back, even as a Hotline Member. Clearly not enough staff at that stage. Very, very frustrating to not even get a call-back on the same day!”

Helpful Report

Posted 11 months ago

Hi Gavan! Thank you for the feedback on our service. We apologize for the delays in getting back to you with your Helpline callbacks. Earlier in the year we were understaffed in this area, but the good news is we are now at full capacity and are answering calls the same day. Last week we did have two people sick, so it did cause delays but otherwise, we have now managed to be on top of our incoming calls most days! We understand the frustration of not being heard back the same day and do apologize again, but would love you to know that we are now back at full capacity and are getting through calls promptly like before! Thank you for the review and feedback!

Posted 11 months ago

“Vaughn was very courteous.He rang first to let me know he would be at my place in approx half an hour.He was true to his word.He understood what I required and made excellent recommendations.He was easy to deal with and when he wasn't sure he checked in with someone else.Well done Vaughn and Geeks on Wheels.”

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Posted 11 months ago

Hi Jennifer! Thank you for sharing your experience with Vaughan! It's important to us to hear this feedback, so we can know how technicians are doing and it sounds like Vaughan is doing a great job! We always want our technicians to give great recommendations so our customers can make informed decisions, so we are proud to hear Vaughan did that for you! Thank you again, for the great review!

Posted 11 months ago

“Alex was a great communicator, very efficient and a credit to your company.”

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Posted 11 months ago

Hi John! We are thrilled to hear such great feedback about Alex! Thank you for the 5-star review!

Posted 11 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews