Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,461 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,461 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual once the issue was found the solution from the geek has fixed the issue”

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Posted 2 years ago

Thanks Noel! Great to hear we were up to our usual awesome standard! Thanks for the review.

Posted 2 years ago

“Michael was extremely helpful, explained what had happened and what needed to be done to fix the problem in terms that golden oldies like us could grasp.”

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Posted 2 years ago

Hi Bruce. Good to hear you had such a positive experience. Michael will be delighted you appreciated his translations! We’re looking forward to the next time we can help you.

Posted 2 years ago

“Joseph was great. So helpful in explaining things, setting me up and fixing a problem I had. I have engaged with three of your team. Reception, online and face to face session. I couldn’t ask for a better service. Congratulations to your staff and to your managers who understand the importance of quality service from amazing staff. Thank you.”

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Posted 2 years ago

Hi Matt. This review made our day. We work really hard to offer the best customer experience so thank you for your feedback. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“FredT was very knowledgeable and did a great job sorting my user name and password problems together with other useful information.”

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Posted 2 years ago

Thank you John! Fred loves to hear when his appointments go well! He will be pleased with your review. Thanks again

Posted 2 years ago

“Callum was fantastic,. nothing was too much bother and he explained things well.”

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Posted 2 years ago

That is great to hear Jamie! It is awesome to hear when our customers have a good experience!

Posted 2 years ago

“I had Rence to install my laptop and he was polite, courteous and very efficient and I would have no hesitation recommending him. I wish to give him 5. Thanks Margaret Sandes”

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Posted 2 years ago

Rence will be delighted with your feedback Margaret! Thanks heaps for taking the time to leave this awesome review.

Posted 2 years ago

“Good quick service, polite and helpful. Willing to explain and give extra help.”

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Posted 2 years ago

That's us! Thank you for the review Jane! We really appreciate it.

Posted 2 years ago

“I've used GoW for along time now and they have never not provided great service.”

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Posted 2 years ago

That is excellent to hear Jane! Your positive experiences reaffirm our focus on customer satisfaction. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Brilliant. Sam flew around the computer sorting out all my issues. A great service”

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Posted 2 years ago

That's great to hear Sherry! Glad to hear Sam got everything sorted for you!

Posted 2 years ago

“I was very happy with Callum's manner and service.”

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Posted 2 years ago

Thanks Bruce! Callum will be pleased you enjoyed his service!

Posted 2 years ago

“Wow Thank you Geeks on Wheels You have a "Gem" in Lee Some very complicated fixes were needed. A row of reinforced brick walls for me and Lee Smashed them! A most impressive, delightful, intelligent and competent I.T. expert.”

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Posted 2 years ago

Hi John. It’s great to hear you rate our service so highly. We work really hard to offer the BEST customer experience so thank you for your feedback. Lee will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“JP was 10 out of 10.”

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Posted 2 years ago

Thanks!

Posted 2 years ago

“Very accommodating and patient”

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Posted 2 years ago

Thanks for the great feedback Kathy!

Posted 2 years ago

“Excellent results obtained for all problems - HP interference with my Canon printer, failure to upgrade Windows 10, advice regarding printing of multiple images and printing photos from cell phone messages etc”

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Posted 2 years ago

Hi Richard. We really appreciate feedback from our customers about their experience. It’s awesome to be able to help with all your issues. Thanks for taking the time to review our services.

Posted 2 years ago

“very enjoyable visit learned a lot”

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Posted 2 years ago

Hi Coleen. Awesome that we were able to help. Thanks for the feedback!

Posted 2 years ago

“Very disappointed. Didn't fix a single issue and yet charged me with a huge bill. Regret calling. Fell like I've been scammed.”

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Posted 2 years ago

Hi Max. It’s incredibly disappointing to get poor feedback. We apologise and it is important we resolve this with you. We want to investigate this further. Please can you call 0800 424 335 and ask for Kevin, so we can work with you to resolve this as quickly as possible?

Posted 2 years ago

“We are very satisfied with the job Lee did for us. A very nice young man. I have already recommended Lee to a friend. Thanks. Toni Osborn”

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Posted 2 years ago

Hi Toni. We’re thrilled to get such positive feedback, and thanks for the recommendation! Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“James did an excellent job working on several of our devices. He has a very polite and pleasant manner.”

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Posted 2 years ago

Hi Stella. We’re thrilled to get such positive feedback. We’ve passed this feedback onto James as it’s important he gets recognition for a job well done. Thanks!

Posted 2 years ago

“Joseph was excellent in every way in locating and remedying the problems in the computer and printer. He also gave us a full briefing on the condition of the computer and its likely lifespan. We very much appreciated his friendly manner and his clear enunciation of the technical requirements involved.”

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Posted 2 years ago

Hi Margaret. It’s incredibly satisfying to get such great feedback. Your positive experience reaffirms our focus on customer satisfaction. Awesome that we were able to help find a solution for the computer and printer. Joseph prides himself on giving our customers a great experience. We'll let him know. Thanks again!

Posted 2 years ago

“Callum was awesome, what a lovely guy. Really helpful and resolved a number of issues for me with one on-going one that will need more attention but we knew that. Definitely recommend!”

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Posted 2 years ago

Thank you for taking the time to leave such awesome feedback! Good to hear you had such a positive experience. Callum will be thrilled to hear your kind words. We look forward to the next time we can help you with your technology.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,461 reviews