Geeks on Wheels Reviews

4.8 Rating 6,455 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfied and very greatful , good communication and completed the work in a timely manner .”

Helpful Report

Posted 1 year ago

Hi Ellen! Thank you for your review! We always aim to communicate what we do well so our customers are better equipped to use their tech!

Posted 1 year ago

“Ashwin set up our new computer today. We are very satisfied. Thank you”

Helpful Report

Posted 1 year ago

Hi Fay! Thank you for sharing your feedback with Ashvin! We hope you get the most out of your new computer and enjoy it!

Posted 1 year ago

“Many thanks for the service, the technician who came to my house was pleasant and easy to talk to and answered in layman's terms any questions I asked. Will use again when needed.”

Helpful Report

Posted 1 year ago

Hi Sheila! Thank you for your review! We make sure we get great techs who are also friendly and approachable! We also hate tech jargon, so we aim to speak in a way that everyone can understand, so you can be upskilled with your tech use in the future! If you ever have future tech troubles, you know who to call!

Posted 1 year ago

“Chris was excellent and worked his way through a bit of a WiFi challenges. Professional and pleasant service from a nice bloke who knew what he was doing. Worth the coin.”

Helpful Report

Posted 1 year ago

Hi William! We work really hard to offer the BEST customer experience so thank you for your feedback. Chris is a great tech and he loves to help his customers get the most possible out of their tech! He's definitely a lovely guy and we will pass on that feedback to him. Thank you for the review.

Posted 1 year ago

“Even though the problem with my printer was unresolvable, I was very happy with Ross's efforts to fix it. Ross explained the steps he would take to try and fix the problem and when that wasn't possible he explained why. Which I fully understood. Please pass on my thanks to Ross.”

Helpful Report

Posted 1 year ago

Hi Deirdre! Thank you for the review, it's unfortunate that the printer issue wasn't resolvable. However, it's great to hear that Ross still was able to explain what he attempted and why it wasn't fixable! We will definitely pass this feedback on to Ross so he gets the credit he deserves!

Posted 1 year ago

“Great service - as always - from James. Much appreciated”

Helpful Report

Posted 1 year ago

Hi Elaine! We love to hear when our techs do well! Thank you for your continued use of our service as well as getting James out! We will let him know you've appreciated his continued help! If you ever need future help you can give us a call!

Posted 1 year ago

“As always prompt service and problem sorted quickly.”

Helpful Report

Posted 1 year ago

Hi Tony! Thank you for your continued support and use of our service! It's great to hear you have found us effective again in helping sort out your tech problems!

Posted 1 year ago

“Excellent work. A bit disappointed that the first visit took five days. Today's visit was after one day which is good service. Justin is very helpful”

Helpful Report

Posted 1 year ago

Hi Alan! We're sorry to hear that your initial appointment wait time was disappointing, however, we are glad to hear this time it was an improvement! We have recently changed our booking system, so it's great to hear positive feedback that our changes have improved the system!

Posted 1 year ago

“The tech guys were AWESOME, friendly and very thorough. I felt so comfortable, and they solved a LOT more issues than just what I had organized the appointment for. I highly recommend this service and would absolutely request Weonsuk again for any further assistance.”

Helpful Report

Posted 1 year ago

Hi Julie! Thank you so much for the kind feedback! We certainly agree and think our technicians are awesome! We always want to get the best people we can on our team to give our customers the best experience! It's also really good to hear you felt comfortable in your appointment as you don't want to be more stressed with your tech troubles! Thank you for the high recommendations for both us and Weonsuk!

Posted 1 year ago

“Very prompt and efficient. Would recommend him to Josh to others.”

Helpful Report

Posted 1 year ago

Hi Heapher! Thank you for sharing your experience with Josh. We love hearing when we get things done well and it's so good to hear that you found Josh prompt and efficient!

Posted 1 year ago

“Tim was excellent did the job in a short amount of time and was on his way”

Helpful Report

Posted 1 year ago

Hi Andrea! Thank you for sharing your experiences with Tim! We always want to make sure we communicate well when we are on our way, and get everything you need sorted to an acceptable standard! Thank you again!

Posted 1 year ago

“Ashvin did a great job with everything that he needed to. Just a shame he had to come twice as the line was the problem and he couldn't fix that.”

Helpful Report

Posted 1 year ago

Hi Delwyn! We love to hear when our customers have a great experience! We make sure our techs are able to give you a great experience, and it sounds like Ashvin has done just that! It's unfortunate that we can't fix the line, but sometimes it is out of our control, but it's good to see he came back to get it all running once that was fixed! Thank you for the review!

Posted 1 year ago

“very good friendly service”

Helpful Report

Posted 1 year ago

Hi there! We always want to offer the best service for our customers so it's great to hear we succeeded! Thank you for your review!

Posted 1 year ago

“Answered questions to my satisfaction. Very professional. Remedied the problem with google. Webmail is still a bit slow to load.”

Helpful Report

Posted 1 year ago

Hi Wanda! We are really grateful for your feedback. We aim to try to get all the problems remedied and resolved. It's unfortunate that your webmail is still a bit slow! If you do want that looked at further feel free to give us a call.

Posted 1 year ago

“Chris K came on time and was very obliging and thorough. I'm 81 and a little unsure of the computer world and he made me feel very comfortable. I think you are very lucky to have him on board. My husband and I would recommend him to anybody. Carol Armer \”

Helpful Report

Posted 1 year ago

Hi Carol! Thank you for your review! It's great to hear when our technicians are doing well. We always aim to offer good help that makes anyone of any age feel comfortable! Thank you for your recommendations of Chris!

Posted 1 year ago

“We were very grateful to the pleasant young man who came to us. Sorted out the problem very quickly treated us with courtesy and explained things to us in simple plain English st no time did he make us feel foolish thank you”

Helpful Report

Posted 1 year ago

Hi John! Thank you for your feedback! It's great to hear that you found our tech pleasant! We always want our tech to provide an amazing service that resolves all your problems and can explain things in a simple manner so you can be upskilled in your tech usage! If you ever need future help with your tech, you know who to call.

Posted 1 year ago

“James came and fixed a problem I had with my printer. He was very pleasant and helpful, and very efficient. He not only fixed the printer in no time but gave my laptop a spring clean.”

Helpful Report

Posted 1 year ago

Hi there! We always love hearing from our customers about their experiences! We agree that James is a great tech and that he always works hard to be efficient and cover all the problems at hand! Thank you for the 5-star review!

Posted 1 year ago

“Barnaby was a pleasure to meet and dealt with our computer issues in a most professional manner”

Helpful Report

Posted 1 year ago

Hi John! Thank you for sharing your experience with Barnaby! We will let him know you appreciated his visit, and it's great to hear your computer issues are now all resolved! Thank you again!

Posted 1 year ago

“Polite Operator, Checked Computer upgraded Malware. All good.”

Helpful Report

Posted 1 year ago

Hi Peter! We love to hear back from our customers about their experience, and it's great to hear you now have better Malware protection to keep you safe online! Thank you for the review.

Posted 1 year ago

“Sam was extremely helpful & provided an excellent service for exactly what I wanted”

Helpful Report

Posted 1 year ago

Hi Steve! Sam will be happy to hear this! He loves to be helpful to all his customers and provide a great service for all. Thank you for your review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,455 reviews