Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally happy with the work of decommissioning the xtra.co.nz account. That was well done. However, since Ross left there is a new version of Outlook installed. I can no longer access or use the previous installation of Outlook, I can not view any of the original Outlook folders or emails, all of my Outlook Calendar settings/appointments have disappeared, the Address Book and Contacts lists have disappeared, and advertisements are now on the sidebar of Outlook. Another issue is that when I now attempt to Save an Excel, Word, or Powerpoint file, it only allows me to Save to OneDrive. I don't use OneDrive, I want to Save to the local SSD. It seems that the reason for each of these is that the original MS Outlook apps have been replaced. I don't want these new versions. How do I get rid of the rubbish advertising? Review Updated 23 Oct On reflection, Ross did a good job, just maybe could have reviewed more clearly with me where the laptop was at, prior to his departure. We don't want to discourage his enthusiasm. Happy with the work Ruben did to recover Windows 10. Happy to continue using Geeks on Wheels.”

Helpful Report

Posted 2 years ago

Hi Dianne, really sorry you've had this disappointing experience. Sounds like we've missed something here and it's not our usual standard of work, we will contact you to try to get a solution going to put you back in the right space with your tech!

Posted 2 years ago

“Happy with the service and results… very helpful”

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Posted 2 years ago

Thank you, Donald! We aim to please, and get you into a good place with your tech! If you ever need more tech support we are here to help.

Posted 2 years ago

“Great service Answered questions Gave invaluable information Very efficient Pleasant Trustworthy Technician.”

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Posted 2 years ago

Thank you so much for the review! We're happy when you're happy!

Posted 2 years ago

“Justin was great. He di what we wanted, gave us heaps o tips and answered our questions.”

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Posted 2 years ago

Thanks, Helen! Love to hear that Justin was great. We will pass on the kind words to him!

Posted 2 years ago

“Brilliant service and so good to understand 'chats' :)”

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Posted 2 years ago

Thank you, Belinda! We always make sure our chats are easy to understand!

Posted 2 years ago

“Apologies for the delay in my response, I have difficulty responding to a computer. I have been a Geeks on Wheels customer off and on for about 10 years. I have always found your Geeks, Gino included, both helpful and practical.”

Helpful Report

Posted 2 years ago

Hi Meredith, thank you for taking the time to send us this review! Glad to hear we have been able to help you for quite a while now! You're a star!

Posted 2 years ago

“Harry was excellent, arrived on time and established what the issue with our POS iPad was and rectified the problem. Would definitely recommend their service and use again if needed.”

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Posted 2 years ago

Hi David, thanks for taking the time to leave this wonderful review! Harry will be pleased to hear this feedback!

Posted 2 years ago

“An amazing business that always goes the extra mile. Superb technicians and helpful staff. I recommend Geeks absolutely! They are an example to all IT companies. An impressive service and extremely helpful organisation.”

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Posted 2 years ago

Thank you so much for the stellar review, Chris! We always aim to go above and beyond for our customers. Thank you again for the high recommendation!

Posted 2 years ago

“My laptop was checked and my questions answered. He took my old laptop away for hard drive destruction and disposal of the device and cord. He arrived on time and did his job efficiently. I am very satisfied with his work, thank you.”

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Posted 2 years ago

Thank you, Sue! Glad to hear our technician was able to give you a satisfactory appointment! It's always awesome to receive feedback like this.

Posted 2 years ago

“Friendly and efficient!”

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Posted 2 years ago

Thank you so much for the review!

Posted 2 years ago

“We were very impressed with Rein’ s approach . Lovely friendly manner and easy to relate to .He had excellent knowledge and was able to explain in plain English . Booking process simple with great follow up .”

Helpful Report

Posted 2 years ago

Thank you, Helen. We will pass this praise on to Rein. If you're happy, we're happy!

Posted 2 years ago

“Martyn was excellent. Very calm and efficient and worked in an organised and friendly manner. Would definitely ask for him by name again. Thanks”

Helpful Report

Posted 2 years ago

Thank you, Barrie. Martyn will be thrilled to hear this high praise! We will be happy to help you again whenever you need it.

Posted 2 years ago

“Josh was great, understood my garbled techno vocabulary.”

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Posted 2 years ago

Glad to hear Josh could help you! Thank you for the review

Posted 2 years ago

“Dean tried everything he could to access my defunct external hard drive. He was great at explaining what he was going to do, and the options available. Great communication.”

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Posted 2 years ago

Hi Linley! Thank you for the review! Dean always goes above and beyond for the customer and we are glad you got that amazing experience from him!

Posted 2 years ago

“Minor issue with the booking however Sam was great and very helpful. Good explanations and easy solutions.”

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Posted 2 years ago

Hi Vicki! Glad to hear Sam was able to help you after the minor issue with the booking! Next time we will endeavor to make sure it's easier!

Posted 2 years ago

“Kingley sorted it!”

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Posted 2 years ago

Thank you, Sidney! Kingley is a legend!

Posted 2 years ago

“Absolutely amazing!!!”

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Posted 2 years ago

Thank you, Julie! We appreciate the high praise!!

Posted 2 years ago

“What a great man. Friendly and enthusiastic. Excellent service”

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Posted 2 years ago

Hi Ritchie, glad our technician was so great! We pride ourselves on excellent service. Thank you for the review!

Posted 2 years ago

“Thanks to your excellent technician Tim. He came round to help sort our wifi. He was punctual and confirmed our appointment time. He was very knowledgeable and explained all our questions in easy to understand language. If any one is looking for a very prompt easy to understand technician to help with any computer issues We would highly recommend Tim from Geeks on Wheels Deb and Bruce Buckley”

Helpful Report

Posted 2 years ago

Thank you so much, Bruce! We are glad to hear that Tim was able to come around and sort out all your needs. Tim will be thrilled to hear this. If you ever have more tech problems we will be happy to help again!

Posted 2 years ago

“Great service. Will definitely access them again”

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Posted 2 years ago

Thank you! We love to offer great service. We look forward to helping you again!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews