Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,457 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tim was friendly, helpful, patient and knowledgeable. Very good service, thanks!”

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Posted 1 year ago

Hi Mark! We're happy to hear you had a great experience with Tim! He certainly is a very friendly guy who knows his stuff in tech! We will be sure to pass this feedback onto him.

Posted 1 year ago

“Ash is a professional IT expect. He made my experience as easy as he could- not easy as I knew he would be confronted with my computer challenges from many years of others inputs. He managed with ease. A true gentleman. Delighted the company exists and I was able to use there services. Julz”

Helpful Report

Posted 1 year ago

Thank you, Julz! We are thrilled to know that you found Ash to be a professional IT expert and that he managed with ease through the work at hand! Your kind words about Ash's work make us truly proud. Thank you!

Posted 1 year ago

“Great service and very thorough. Would contact again and would recommend!”

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Posted 1 year ago

Hi Tia! If you’re pleased, we’re pleased. It's important to us to be thorough because tech troubles are always frustrating so we don't want to leave anything behind! Thank you for the review.

Posted 1 year ago

“I found Justine very friendly and helpful.”

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Posted 1 year ago

Hi Mary! Thank you for sharing your experience with Justin! He loves to make sure his customers are fully satisfied so he will be thrilled to hear this!

Posted 1 year ago

“Thank you to Martyn for coming around. Always nice having one on one with a computer professional. Nice. Now my computer is nice and safe, from viruses. Peace of mind. Thank you geeks on wheels.”

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Posted 1 year ago

Thank you so much, Anne! We're so glad you had a positive experience with Martyn and that we could give you peace of mind with the security of your computer. We're here to help, so thanks for choosing us!

Posted 1 year ago

“Thank you Sam. Very pleasant and helpful”

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Posted 1 year ago

Thank you, Kay! We will be sure to pass this onto Sam, he will be delighted!

Posted 1 year ago

“Lafi was fantastic.A most proficient ,communicative professional.He fixed a difficult issue without fuss. Excellent.”

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Posted 1 year ago

Hi Larry, we’re really pleased you had such a great experience. We make sure all our techs are proficient and good at communicating so you can always have a positive experience! Thank you for taking the time to leave a review.

Posted 1 year ago

“Punctual, excellent communication, highly proficient. Talks with you, explains each stage, excellent listener”

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Posted 1 year ago

Hi there. We love hearing when we do good work! It's always important to us to be good at communication, and taking you along with the work that we do because it's no use fixing something if you don't know how it works! Thank you for the review

Posted 1 year ago

“Yes, I was impressed with young Lafi I will if requiring Goff in the future request this technician he is knowledgeable and I feel trustworthy. WTLS.”

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Posted 1 year ago

Hi Wayne! Thank you for sharing your experience with Lafi. We will be sure to send him your way again if you ever need any future tech help!

Posted 1 year ago

“Barnaby has just done a great job in finding and removing from my computer what transpired to be a malware programme post my credit card being hacked. Commendable for his professional character, demeanour and being a pleasure to work with, and the forethought to check my back up disc as well. Would have been 110% recommendation if Barnaby had remembered once deleting the programme to also delete it from the Recycle Bin!”

Helpful Report

Posted 1 year ago

Hi Harry, thank you for sharing your experience with Barnaby! We value feedback about our techs so we know when we get it right! We will pass this onto him so he knows you appreciated his work. If you ever need further help with your tech, feel free to give us a call!

Posted 1 year ago

“Excellent thank you Josh D brilliant help.”

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Posted 1 year ago

Hi Judith! Thank you for sharing your experience with Josh! We will pass this on to him.

Posted 1 year ago

“Tim was great. He explained what was going on, and what I need to do, plus a bit of background information which was helpful, he answered my questions and was punctual.”

Helpful Report

Posted 1 year ago

Hi Irene, we are really grateful for your feedback. We love to hear when our techs do well, and I will be sure to let Tim know! If you ever need further help with your tech troubles, feel free to give us a call!

Posted 1 year ago

“Chris was brilliant! He worked speedily to fix our problem and was easy to communicate with. Thank you for having a technician available on a Saturday.”

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Posted 1 year ago

Hi Dianne! We love to hear back from our customers! Chris is a great technician and he will love to hear this feedback!

Posted 1 year ago

“The work the technician does is always of a high standard with professional service. The interaction with keeping the customer informed of the technician's due arrival for appointment could do with being more helpful from Geeks on Wheels, instead of the customer having to contact Geeks on Wheels to find out.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your experience with us! We work hard to achieve that high standard you mentioned! If you ever need further help with your tech please give us a call.

Posted 1 year ago

“After a stressful time of a probable scam I am pleased to say that the Geeks on Wheels sorted it and I'm happy to recommend their service.”

Helpful Report

Posted 1 year ago

Hi Peter. Thank you for sharing your experience. We hate scammers as much as you do, and so it's great to hear we were able to help turn quite a stressful experience into hopefully some peace of mind!

Posted 1 year ago

“I was very happy with Weonsuk yesterday. He was extremely thorough and polite. He certainly is a master of his craft. He even restored my old printer here.”

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Posted 1 year ago

Hi Katharine. It’s incredibly satisfying to get such great feedback. Customer satisfaction is a big driver for Weonsuk, so he will be thrilled to hear that you loved his service! Thank you for the review!

Posted 1 year ago

“A great service who delivered me a friendly and competent techie exactly on time. I found Harry O to be willing to engage with my questions and issues immediately and he completed the job to my absolute satisfaction. I will not hesitate to engage Geeks on Wheels if and when necessary in the future, as my desktop PC is a valuable and necessary tool for both my professional and personal needs.”

Helpful Report

Posted 1 year ago

Hi Dianna! We are thrilled you loved your experience. We work really hard to offer the BEST customer experience and Harry is a star in that regard! We’re so pleased you rated his work so highly. We’ll let him know. Thank you for the review.

Posted 1 year ago

“Very thorough and friendly service”

Helpful Report

Posted 1 year ago

Hi Dianne! Thank you for sharing your experience! Being friendly is certainly an important aspect of our service, as well as being thorough. If you ever need help with any future tech troubles, feel free to give us a call!

Posted 1 year ago

“We were really very pleased with Kyle's relaxed friendly manner and knowledge we thought it was excellent value as we got some long troubling issues fixed with simple efficiency. Thank-you.”

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Posted 1 year ago

Hi Alice! We’re really pleased you had such a great experience with Kyle! He is a great technician and always looks for the best solution possible for his customers. And it's always satisfying getting those issues that seem to just be constantly troubling you sorted! Thank you for the review!

Posted 1 year ago

“We are very pleased with Martin's work....he went the extra distance to sort a problem we thought was a lost cause... Thanks Martin!”

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Posted 1 year ago

Hi Yvonne! We’re thrilled to get such positive feedback. Customer satisfaction is a big driver for us, and Martyn works hard to ensure that he achieves this, which includes going the extra distance! Thank you for sharing your experiences!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,457 reviews