Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a long while to do something reasonably simple, and despite it being reasonable service didn't complete one of the subscriptions as asked. And waiting on a credit for overcharge on final Invoice.”

Helpful Report

Posted 3 years ago

Hi Andrea, thank you for taking the time to let us know. We are sorry to hear that your appointment did not live up to our high standards that we normally have and have come to be known for. A Manager will be in contact with you by the end of today to discuss this further and come to a resolution.

Posted 3 years ago

“As a lay person I turned to Geeks after a friend got my printer to print. Both the printer and Laptop are about 3-4months old seldom used but always worked well as expected when used. My friend who is computer savy came and tested, uninstalled /reinstalled had the printer going., After leaving the printed failed again, hence I called Geeks. Tech arrived did tests and worked away in his silent manner/ A few questions asked were not adequately answered. U/L , D/L test were done and I was informed reading were erratic I showed him where the modem was, 8ft up in a cupboard which he replied shouldnt be there and to ring Spark. I stood and watched and waited and it became obvious my internet (Fibre) wasnt strong enough. He readjusted my Mac. We paid him his $130 and he left. I still didnt get an answer why a system that was set up correctly, working without fault, just stopped. I visited Spark, who didnt want to know about my Modem, so I rang location Chorus. Spoke to a tech who was focused on speed tests, I sent him a photo of the modem location. This was Thursday. I told him could I have a service man which he agreed to. Today is Tuesday, so I rang again. He tested and told be speed test ok, couldnt see my problem but will ring in the morning to see about a service man. I am so frustrated at the seeming lack of knowledge. I felt Geeks couldve given me something solid so I could approach bot Spark and Chorus with confidence, but no, just learnt that my printer and lap top are not working !! Sorry ,, its a 2 from me guys.”

Helpful Report

Posted 3 years ago

Hi Brad. It’s disappointing to hear of your frustrations. We are sorry for your experience and thank you so much for bringing this to our attention. Our number one priority is our customer's satisfaction and we certainly appear to have dropped the ball here. It’s important we resolve this and deliver on a better experience next time. I will have a chat to the technician and be making contact with you today to help resolve this issue. If you wish to get in contact with sooner then call 0800424335 and ask to talk to AndyP.

Posted 3 years ago

“The technician connected a new router and TV box to our modem, but failed to check his work. He has disconnected our TV from the Internet and we have now lost our connection to Netflix and You Tube. I request the technician returns to complete the job.”

Helpful Report

Posted 4 years ago

Hi Phil, sorry to hear about this, we'll follow up asap and get this sorted!

Posted 4 years ago

“My problem was not solved”

Helpful Report

Posted 4 years ago

Sorry about that Dang, as your Geek suggested if the update we left running did not resolve the problem, we could come back and continue troubleshooting - someone will be in touch to follow up asap!

Posted 4 years ago

“Hi. Although the main issue seemed to have been corrected whilst Peter was here and finished, the issue has returned the very next time we logged on. Namely FB and Gmail not remembering passwords. we have top log in email+ password each time it opens. very annoying. However peter himself self had a good CS manner and his communication was good, The rating does not reflect the whole experience with GOW . but my own annoyance. Isure you'll help rectify. Please advise. Deane Rogers”

Helpful Report

Posted 4 years ago

Hi Deane, sorry to hear this - we'll have someone get in touch to follow up asap!

Posted 4 years ago

“TerrenceN was due back here on Friday with my new computer to set it up. Did not arrive or phone to say he could not make it. I up graded because the other computer would not be here until after xmas Disappointed John Dragovich All good now John Dragovich”

Helpful Report

Posted 4 years ago

Hi John, sorry to hear about this, we'll get this sorted asap!

Posted 4 years ago

“SamS arrived on time appeared to sort the issue within 20 minutes but within 6 hours printer would not connect with devices again.”

Helpful Report

Posted 4 years ago

Hi Barnie, sorry to hear about that - we'll be in touch ASAP to get things fixed up!

Posted 4 years ago

“James did a great job but this morning can’t load an Access runtime program!!”

Helpful Report

Posted 4 years ago

Hi Margaret, sorry to hear about this, we’ll have someone be in touch to sort this out asap!

Posted 4 years ago

“The printer spooling problem was fixed for one print and then recurred. I was disappointed not to receive a complete solution to the problem from Geeks on Wheels given the cost paid over and above my subscription.”

Helpful Report

Posted 4 years ago

Hi Tom, sorry to hear about this, we'll organise a follow-up appointment straight away. If of course it turns out we missed something first time around, it will be fixed up free of charge!

Posted 4 years ago

“I was disappointed with the end result fo my appt as my computer was weirdly slower after the visit than before and had a alteration on it I hadn't asked for. Gill Nelson”

Helpful Report

Posted 4 years ago

“We purchased multiple malwarebyte (premium) licences for our various tablets and computers and just feel some follow up on how things were going would be helpful.”

Helpful Report

Posted 4 years ago

Hi, we can definitely organise that for you, our bookings team will be in touch!

Posted 4 years ago

“My wife took the appointment, as I was unavailable. It seemed Christoff’s priority was to upsell the TP-Link equipment rather than to bring expertise and understanding to our issue. Perhaps this is the business model and we misunderstood what the service we were engaging.”

Helpful Report

Posted 4 years ago

Hi Sam, sorry to hear about your experience, I can assure you that’s not the case and he would have only recommended the product if he thought it was a good solution for you. Our GM will be in touch directly to discuss further, thanks.

Posted 4 years ago

“Was very disappointed today, the way your customer service people related the job to Ryan. I went to great length to explain the problem to pretty much none of this getting passed onto Ryan, other than internet problems! C mon guys I have dealt with you for a number of years and this is the worst response I have ever had. Note my response below relate to todays experience only.”

Helpful Report

Posted 4 years ago

Hi Pam, thanks for the feedback, really sorry to hear about this - or GM will investigate and target correct straight away!

Posted 4 years ago

“Very disappointed. The technician that visited was polite, however did not investigate the issue I still have with my computer. I was specific about the issue and the solution was to upsell me.”

Helpful Report

Posted 4 years ago

Hi Michelle, sorry to hear about this, our GM will be in touch to discuss further. In the meantime, our bookings team will reach out to you to book in a courtesy follow up to see what can be done!

Posted 4 years ago

“Very disappointing. My computer, which was working well, was taken back to office to install some updates. Since it was returned I have not been able to access any of it in spite of phone calls and attempts to fix the problem. Previously I have been happy with the service but would currently be unable to recommend it.”

Helpful Report

Posted 4 years ago

Hi Alison, sorry to hear about this - our bookings team will be in touch asap and we'll work out how to get you back up and running again!

Posted 4 years ago

“When you don’t know a lot about technology you love that there is someone who does and can help. But you need to trust that they are working for you, to help you. Today I felt I was over charged on a job that took way too long and info was inconsistent.”

Helpful Report

Posted 4 years ago

Hi Sharon, thanks for your feedback, much appreciated. Sorry to heat that things took longer than expected. It looks like you where charged .25 hrs over the minimum (1.25 hrs in total) and the issues appear to have been resolved. We also charge in .25 increments so was there perhaps some miscommunication from our side around costs and times etc.? Our GM will be in touch directly to discuss this with you

Posted 4 years ago

“Not a good result from the technician unfortunately. We were pointedly asked while booking the appointment if ceiling access was available (which it was and confirmed as such) but the technician claimed on site that he was not legally allowed to enter the roof space. We feel that if he was legally not allowed to work in the roof space we should have been informed at the time of booking as the range extender unit is ceiling mounted. Additionally the technician was unable to diagnose or resolve our issue and instead instructed us to contact our electrician to test the installed CAT6 cabling (and power supply cabling). This cabling has been tested by the electrician on at least two previous occasions as well as replacing the range extender unit. If the technician had called or texted myself while on site I could have confirmed this to be the case. Looks like we will be needing to cover the time/cost of another IT specialist to get this resolved now.”

Helpful Report

Posted 4 years ago

Hi James, sorry to hear about his - you're absolutely right and these should have been better clarified over the phone during the booking. Our GM will be in touch shortly and hopefully we can resolve this 👍

Posted 4 years ago

“I was disappointed to have my guy 1 hour late. I was told this just before he was due. Bit of a shame as I had to cut appointment short.”

Helpful Report

Posted 4 years ago

Hi, sorry to hear about this we always endeavour to tell you way ahead of time when running late, clearly we didn't on this occasion! Our GM will be in touch directly to see what we can do about this - thanks for you feedback in the meantime!

Posted 4 years ago

“I am a subscriber to Geeks Hotline. I called for help, to be told that someone would call me back. That was several days ago, and no one had rung until I renewed my subscription this morning.It has been frustrating over the past year to wait around for a call back, and the answering service cannot advise how long the phone back will be.”

Helpful Report

Posted 4 years ago

Hi Graeme, thanks for the feedback. Really sorry to hear about this experience, our GHL has been so busy for a very long time now and of course Covid-19 hasn't helped either with an increase in demand on remote support. We're doing our best to get to calls as quickly as we can and increasing capacity too. Wait times should be back to more normal levels in the next week or two.

Posted 4 years ago

“I'm disappointed with you this time around. Have already filled in a survey and would be pleased if you could let me know if you have received have it thank you”

Helpful Report

Posted 4 years ago

Hi Doris, I am very sorry to hear this, your survey was forwarded to a Manager, sometimes this process can take a while as we get such a large volume of these daily. I understand Peter has been in touch with you since

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews