Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy nothing a problem would use them again if required.”

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Posted 1 year ago

Hi Carol! We're thrilled to hear that you had a great appointment! If you do have any future tech troubles we are happy to help!

Posted 1 year ago

“Excellent Service. Good Communicator. More than happy with our outcome. Have already recommended.”

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Posted 1 year ago

Hi Sheryl! If you're happy, then we're happy! We always want our customers to have an incredible experience, and part of that is having excellent communication so you're aware of what's happening throughout the appointment. Thank you for the review and recommedations!

Posted 1 year ago

“I am a tech-phobe and Julianne made everything easy to understand, the home visit was brilliant for our security sorted and backups back on track which has sped up the whole system, don’t know why we didn’t do it earlier!”

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Posted 1 year ago

Hi Vicki! We are so proud to hear that Julianne was able to help ease your experience with technology and make getting your security and backups sorted a breeze! If you ever need further tech support we will be more than happy to help, and if Julianne is available, we can send her along too!

Posted 1 year ago

“Did a good job but more needs to be done. Another appointment requested”

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Posted 1 year ago

Hi Graham! Thank you for the feedback! We've let our call center team know that you would like another appointment to complete some further work!

Posted 1 year ago

“Competent efficient service, provided when it was promised”

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Posted 1 year ago

Hi John! Thank you for the review and feedback!

Posted 1 year ago

“Vaughan very pleasant and informative. Great service, thanks Vaughan 😊”

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Posted 1 year ago

Hi Chrissie! Thank you for sharing your experience with Vaughan! We will send your thanks his way so he knows he's done a job well done! Thank you for the review!

Posted 1 year ago

“Solved our wifi problem. Alex was friendly, knowledgeable and very professional. Great service.”

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Posted 1 year ago

Hi Neil! We are thrilled to know that Alex was able to give such a great service through friendly nature and great tech knowledge! Thank you for the review.

Posted 1 year ago

“As always on time and the service was exceptional from Alex. She was patient and knew exactly what to do. A pleasure to do business with.”

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Posted 1 year ago

Hi Megan! We always love to hear back from our customers on how their appointments have gone! We are proud to know that Alex was able to give you such exceptional service and that she was onto it knowing exactly what needed to be done! Thank you for the review!

Posted 1 year ago

“A Geeks on Wheels man came today to sort out new passwords for me because I had been hacked. He was amazing ! I couldn't have ever wished for a more obliging, competent and polite service person. He has done a wonderful job and I am more than satisfied. I would recommend his service to EVERYBODY !”

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Posted 1 year ago

Hi Carol! Thank you for sharing your experiences with our technician! Being hacked is a terribly stressful time, so we always want our staff to be able to bring a good nature to their job to ensure the situation is as destressing as possible! We're so proud to hear our technician was able to be such a super star for you. Thank you for the review!

Posted 1 year ago

“The operator had a friendly and professional approach.”

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Posted 1 year ago

Hi John! Thank you for the feedback on how our staff were! We always love to hear how our customers find our call center and technicians!

Posted 1 year ago

“Fast efficient service. The man that they sent was very knowledgeable and explained things in a simple way so I could understand what he was talking about. Would definitely get them back out again if I have any issues again with either my printer or laptops.”

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Posted 1 year ago

Hi Pauline! We are so thrilled to hear that our technician was able to give you such a great experience through his knowledge and explanations! We always aim to make things easy to understand because we realize how confusing and annoying Geek Speak can be! Thank you for the great review, and we are happy to send out the same tech again if you ever need further tech troubles!

Posted 1 year ago

“Great prompt service every time Thanks.”

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Posted 1 year ago

Hi Alan! Thank you for the 5-star review and feedback on our service!

Posted 1 year ago

“Vivack was extremely helpful and explained things well. Sometimes 'geeks' are very hard to communicate with and really don't want to explain things but not your geek, he was wonderful.”

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Posted 1 year ago

Hi Sharyn! Thank you for sharing your experience with Vivek! We definitely agree that geek speak sucks, so we make it very important to us that we explain in ways that anybody can understand, no matter what level of tech knowledge you have. We will pass this onto Vivek so he knows you loved the visit! Thank you for the review.

Posted 1 year ago

“Regan was awesome. Very knowledgeable and had great advice. She came to sort out my phone and fixed our wifi speed also.”

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Posted 1 year ago

Hi Calvin! We are so thrilled to know that Regan has given you such a great experience in sorting out your phone and improving your WiFi speeds! We will pass on your review to her so she knows she's done a job well done! Thank you!

Posted 1 year ago

“What fantastic service and knowledge from Anthony D from Geeks on Wheels. He is an asset to the company. Very friendly, knowledgeable and conscientious and best of all the communication right from the first phone call to the end result was fantastic. We would happily recommend Geeks on Wheels to anyone.”

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Posted 1 year ago

Hi there! We are so proud to know that Anthony was able to be such a great asset not only for us but also for you in getting your tech up and running! We always want our process to be as easy as possible for our customers, through friendly attitudes and good communication, so we are proud to know he was able to offer all of that and more! Thank you for the 5-star review!

Posted 1 year ago

“Excellent advice and solution to slow performance of my AIO ACER desktop which is nearing end of it's useful life.”

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Posted 1 year ago

Hi Colin! We are so thrilled to know you've had such a great experience in regards to giving you the best solutions for your old Acer AIO! We also love the picture of the classic car, hopefully, your next computer can go just as fast as the car!

Posted 1 year ago

“Listens to my issues. Responds and fixes issues, helped me to understand what I should be doing.”

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Posted 1 year ago

Hi Linda! Thank you for sharing your experiences with Geeks on Wheels! We always aim to offer top-notch support, and we believe a big part of that is actually listening to issues happening, and then explaining in simple ways so you can understand it! It's great to hear this is what you've experienced! Thank you again for the review.

Posted 1 year ago

“Geek on Wheels employee Regan provided a thorough and comprehensive check on my computer and offered advice and tips on various topics such as the keychain function and passwords.Being a Luddite I appreciated that she explained things in a simple easily understandable way.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Regan, we always want our technicians to be giving amazing service and it sounds like she did that for you! Clear communication and explanations are important to us to ensure our customers understand what's happening with their tech and be upskilled in their use, so we're proud to hear Regan did that for you! Thank you for the review.

Posted 1 year ago

“As usual very good service by Julieanne.”

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Posted 1 year ago

Hi Gale! Thank you for the review and feedback on Julianne's appointment!

Posted 1 year ago

“I have used GoW for many years and have always been very happy with their expertise and service. Today's assistance from AlexJ was excellent. Thank you”

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Posted 1 year ago

Hi Pat! We are thrilled to hear that you've continued to get such a great experience from us, especially with your most recent appointment with Alex! She certainly is a great technician and knows her stuff with tech! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews