Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Donavan once again has helped us get on track again. Donavan is always very helpful and easy to understand as he goes to the trouble to explain things--patiently--at our level. We really appreciate the service that we get from --Geeks and especially Donavan as our --go-to serviceman. Kind Regards, Colin.”

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Posted 1 year ago

Hi Colin! Thank you for your continued support of us! We are so proud to hear that Donavan has been such a great and continuous technician for you! It's also great to hear that he is able to explain things to you in an easy-to-understand manner as we believe upskilling our customers is important to ensure you can get the most out of your tech! Thank you for the review.

Posted 1 year ago

“Great friendly service and expertise”

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Posted 1 year ago

Hi Madeleine! Thank you for the feedback and the 5-star review!

Posted 1 year ago

“I was so happy with the service I received. All when I called to make a appointment was so friendly”

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Posted 1 year ago

Hi Sandy! If you're happy, we're happy! We are so happy to hear you've had such a great experience and appreciated the friendly interaction with our call center! Thank you for the review

Posted 1 year ago

“Excellent ability and good personable character from Harry.”

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Posted 1 year ago

Hi Ken! We are so happy to hear Harry was able to give you great service through his excellent ability and his character! Thank you for the review.

Posted 1 year ago

“Thank you Sam for your help to get my computer up and running, lovely prompt service, I have no hesitation in recommending Geeks on Wheels to others. Keep up the good work.”

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Posted 1 year ago

Hi Wink! Feedback is really important to use, so thank you for sharing your experience with Sam! It's great to know your computer is back up and running and you can get the most out of it again! Thank you for the recommendations and if you want more help with any future tech troubles, give us a call!

Posted 1 year ago

“I would have put 5 but had to wait all day. Once the guy arrived then yes very efficient. He knew exactly what he was doing, to fix the problem. I answered on Time as I was informed finally that the technician would be there in 20 min…and was. Can’t understand the question re delivery?!”

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Posted 1 year ago

Hi Lawrence! Thank you for the review, we will certainly strive to hit that 5-star next time! We are glad to hear that once your technician arrived you found him to be knowledge and efficient in fixing the problem! Thank you for the review!

Posted 1 year ago

“Very accommodating. Donavan was friendly courteous and efficient. Was happy to have met him. Would recommend to others”

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Posted 1 year ago

Hi Dominic! We are happy to hear that Donavan was able to offer such excellent service through his friendliness and his efficiency! We will share your thanks with him, so he gets the recognition he deserves! Thank you for the review!

Posted 1 year ago

“What a pleasant knowledgeable young man Luke was. So gratetful for this help today. Gillian Wynne”

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Posted 1 year ago

Hi Gillian! We're so proud to hear that Luke was able to provide you with top knowledge for you! We are grateful for such a wonderful review! Thank you!

Posted 1 year ago

“Sam is always helpful. Even when he can't fix the problem he is thinking of how and why. and what to do.”

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Posted 1 year ago

Hi Patricia! If you're happy, we're happy! We always work hard to offer great service and find a solution, and Sam is no exception to that! Thank you for sharing your experience and for the 5-star review.

Posted 1 year ago

“Geeks have always been very helpful and efficient. Harry knows his job and works very quickly to achieve a result. I've always been satisfied with Geeks help.”

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Posted 1 year ago

Hi Ron! We love to hear that we have been able to continue to offer you great service! Harry certainly is a star tech with great knowledge of all things tech! We are proud to hear you're satisfied again, thank you for the review!

Posted 1 year ago

“HarryO was great , however the problem with the cameras losing wi fi connection periodically still continued.”

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Posted 1 year ago

Hi Ross! We're glad to hear that HarryO was a great technician for you! With your cameras, if you want us to have another crack at them and see if there is anything further we can do then please give us a call on 0800 424 335 and we can book in a tech to have a second look! Thank you for the review.

Posted 1 year ago

“Very pleasant and easy to work with”

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Posted 1 year ago

Hi Sharyn! We are thrilled to hear that you found us pleasant and easy to work with! Thank you for the review!

Posted 1 year ago

“First class service from James.”

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Posted 1 year ago

Hi Ian! Thank you for sharing your experience with James!

Posted 1 year ago

“I always use Geeks to solve my problems. Their service is prompt and efficient. Kay Spence”

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Posted 1 year ago

Hi Kay! We are so proud to hear that we have been able to give good continuous service! Thank you for the review.

Posted 1 year ago

“Weonsuk’s service and advice was exceptional and he’s a valuable asset to your company”

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Posted 1 year ago

Hi Michael! Thank you for your review! We will let Weonsuk know he did a great job for you, so he gets the praise he deserves!

Posted 1 year ago

“James was brilliant. Efficient and fixed our issues quickly. Highly recommend Geeks on Wheels service.”

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Posted 1 year ago

Hi Matt! It sounds like James did an excellent job in getting your tech troubles sorted out! Thank you for the review and your high recommendations!

Posted 1 year ago

“KieranG was a very nice guy & helped us out tremendously . Would definitely use this company again.”

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Posted 1 year ago

Hi Angela! We're thrilled to hear that Kieran's work was of tremendous help and instilled in you the confidence to use us again! If you need further help with any tech troubles, feel free to call us!

Posted 1 year ago

“Helped me to understand what had happened and how to fix it. Also gave me some quick fix options to tidy up my files.”

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Posted 1 year ago

Hi Vicki! Thank you for sharing your experience with Geeks on Wheels! We value customer feedback so we know how we are going with our work! Being able to communicate well so our customers understand what’s happening is key to us so that you can be up skilled in your tech knowledge too! We’re proud to hear our technician did that for you. Thank you for the review!

Posted 1 year ago

“This team know their stuff. They give you step-by-step information on the problem and give excellent advice on how they can or can't solve the issue. I had SamR come out to check on my laptop which wouldn't shut down and although it was beyond repair, he gave me great advice on what I needed in the way of a new laptop or a tablet. A great all-round experience with Geeks On Wheels and I will be going to them in the future should I need help again. Thank you SamR for all your help and advice. I highly recommend this team.”

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Posted 1 year ago

Hi Jean! Wow! Thank you so much for such high praise! We’re proud to hear that Sam was able to give good clear step by step instructions on what was happening and the best solutions for you as we think it’s very important to make sure the customer is aware of every step! We will let Sam know you greatly appreciated his work and thank you again!

Posted 1 year ago

“Very helpful worker”

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Posted 1 year ago

Hi Pat! Thank you for the 5-star review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews