Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,785 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service, problems solved, efficient.”

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Posted 5 years ago

Hi Hilda, good to hear that our technicians were able to provide such an excellent service that resolved your issues. Thank you for the 4 stars!

Posted 5 years ago

“i'm a happy camper”

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Posted 5 years ago

Hi Les, good to hear that our technicians left you such a happy camper! Thank you for the 4 stars!

Posted 5 years ago

“Sunju & Phil very helpful. need to clarify instructions abit clearer re having to possibily purchase a new laptop, luckily Phil clarified for me & saved me $400.”

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Posted 5 years ago

Hi Brett, good to hear that Sanju & Phil we able to provide such a helpful service. Thank you for the 4 stars!

Posted 5 years ago

“knowledgeable and explained what needed to be done and why, great that accurate costing was available on the first appointment , friendly, on time and helpful”

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Posted 5 years ago

Hi Rachel, good to hear that our technicians were knowledgeable and were able provide you with accurate costings. Thank you for the feedback and the 4 stars!

Posted 5 years ago

“Very good service and advice re what options I should look for with my next laptop/desktop purchase.”

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Posted 5 years ago

Hi, good to hear that our technicians were able to provide a very good service and give advice on potential future computer purchases. Thank you for the 4 stars!

Posted 5 years ago

“I only required help getting my security camera working, which after about an hour of redoing what I had already done - several times, took about 1 minute to see realise all that was required was to pop in the Wifi name on the app. I was charged for about an hour and a half after an attempt to sell a new router that I didnt really need, failed It was plugged in and unplugged and tested a few times which eventually didnt work without my original router anyway. An offer to set up my wireless printer was accepted by me but was unsuccessful (not his fault, I was missing a cord). My wifi name was changed as was my password, which is fine, but it was already working to begin with. I was charged over $225 to have things done that were already working fine to start with. Andy was just lovely and very helpful but I did feel that upon reflection, I was having things and then fixed back to how they were, when I didnt need them done to begin with. This was a very expensive exercise to just type in the name of my wifi into the app. This was quite a waste of money for me in the end. Again, Andy was just lovely to deal with, hence my rating of good.”

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Posted 5 years ago

“Very pleasant technician - understood the issues, solved to my satisfaction, could talk in my level of understanding.”

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Posted 5 years ago

Hi Robert, good to hear that our technicians were able to solve your issues and clearly explain the issue to your understanding. Thank you for the 4 stars!

Posted 5 years ago

“Excellent work but communication lacking.”

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Posted 5 years ago

Hi Gary, good to hear that our technicians were able to perform the task required excellently. Apologies in the lack of communication we will endeavor to ensure that this does not happen in the future. Thank you for the 4 stars!

Posted 5 years ago

“Hourly charge out rate is too high and this is main reason for rating I have given. Aron provided courteous reliable prompt service. Good communication. Our job proved to be difficult and was not assisted by Spark or Vodafone who both proved to be inept and arrogant.”

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Posted 5 years ago

Hi Peter, good to hear that Armon was able to provide both a courteous, reliable and prompt service. Thank you for the 4 stars!

Posted 5 years ago

“Very helpful.”

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Posted 5 years ago

Hi Bruce, good to hear that our technicians were very helpful. Thank you for the 4 stars!

Posted 5 years ago

“Sanju arrived on time and explainEd clearly what he was doing and resolved the problem quickly. we had a problem with the OS crashing but that was not of Sanju's doing.”

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Posted 5 years ago

Hi Bob, good to hear that Sanju arrived on time and was able to resolve your issue quickly. Thank you for the 4 stars and the feedback!

Posted 5 years ago

“Our problem dealt with promptly & efficiently, thankyou.”

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Posted 5 years ago

Hi, good to hear that your problem was dealt with both promptly & efficiently. Thank you for the 4 stars!

Posted 5 years ago

“The phone help and the personal call and help was timely and the advise good. Waiting to see positive outcome from the drive that appears to be corrupted and the information in it being copied successfully to the drive supplied by me. All the three people I dealt with were courteous and knowledgeable”

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Posted 5 years ago

Hi Bhukhan, good to hear that all of our technicians have been able to provide such a fantastic service. Thank you for the 4 stars!

Posted 5 years ago

“Rang when he was going to be late. Explained things well.”

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Posted 5 years ago

Hi, good to hear that our technicians were able to explain things well to yourself and communicate if they were behind schedule. Thank you for the 4 stars!

Posted 5 years ago

“I especially appreciated the careful professionalism of Andy and his sober judgements. Thanks to Stephen for making Andy available, MT”

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Posted 5 years ago

Hi, good to hear that Andy provided such a careful and professional service. Thank you for the 4 stars!

Posted 5 years ago

“Jayden was really helpful and didn’t treat me like an idiot even although I’m not the best with computers. I appreciated his advice. The only reason that I didn’t give the top grade is because I would have been interested in purchasing a computer if it had been a brand I recognised (and if it was at least equal to a deal I could get at another store)”

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Posted 5 years ago

Hi Mandy, good to hear that Jaden was able to provide such a great service. Thank you for both the feedback and the 4 stars!

Posted 5 years ago

“Jaden is a very personable guy, very professional, customer focussed, attentive and a good listener. I had nine little issues I was unable to resolve by myself but unfortunately Jaden's time allowed for only two of these to be resolved. This was partly due to Jaden's admitted inexperience with printers, Getting my printer back online took up most of the hour. In his defence he asked my what my priorities were. My other seven issues will remain unsolved because I can't afford another hour.”

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Posted 5 years ago

Hi Carol, good to hear that Jaden was professional, attentive and a good listener. Thank you for the 4 stars!

Posted 5 years ago

“Message for Harry from Moxham Ave, Kathy: the epson scanner needs to be upgraded it is not working. Other things seem to be working well. Thankyou”

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Posted 5 years ago

Hi Kaye, good to hear that things are working correctly, in regards to your scanner Harry will get in contact to discuss upgrading. Thank you for the 4 stars!

Posted 5 years ago

“did a good job”

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Posted 5 years ago

Hi Colin, good to hear that our technicians were able to provide such a good service. Thank you for the 4 stars!

Posted 5 years ago

“Phil appeared thorough and competent . ( Who am I to comment , I am very unknowledgeable about computers !! ) However he was easy to talk to and happily answered my various questions ,and made helpful solutions . Thanks Phil.”

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Posted 5 years ago

Hi, good to hear that Phil was able to provide such a thorough service and able to answer your various questions. Thank you for the 4 stars!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 6,785 reviews