Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,454 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, on time, solved all my computer problems. Lafi was knowledgeable and personable.”

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Posted 1 year ago

Thank you very much, Georgina, for your 5 star review! We are thrilled to hear that Lafi was able to provide you with excellent service, was on time, and successfully solved all your computer problems. We look forward to continuing to provide you with quality service in the future.

Posted 1 year ago

“James was legendary. Got the issues sorted with speed. Only minor issue we still have is failure of the Samsung to send pictures.”

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Posted 1 year ago

Thanks so much Tony for your fantastic 5 star rating! We're so glad to hear that James was able to provide a great service experience to take care of your issues with speed. It's awesome to hear that we were able to make sure they were resolved, with the exception of the minor issue of your Samsung not sending pictures. Feel free to reach out again to have just look into the issue with your phone!

Posted 1 year ago

“Lago was really professional friendly and helpful. I’d recommend him to any Geeks clients”

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Posted 1 year ago

Thank you, Pip, for your 5 star rating of Geeks on Wheels! We're so glad to hear that your technician was professional, friendly, and helpful. We're thrilled that you would recommend him to other Geeks clients!

Posted 1 year ago

“Very impressed with Josh,very helpful and obliging.”

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Posted 1 year ago

Thank you so much, Marcus! We're so glad to hear that you had a great experience with us and appreciated Josh's help. It's great to hear that you were impressed with him - we're always striving to provide the best customer service!

Posted 1 year ago

“Very efficient---made fixing it look easy----well done. thanks. Tony Marquet”

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Posted 1 year ago

Thank you so much for your kind words and 5 star rating, Tony! We are so glad you were pleased with our services and could see how efficient we are. We appreciate you taking the time to leave us a positive review. Thank you!

Posted 1 year ago

“Thanks for your prompt help!”

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Posted 1 year ago

Hi Ben! Thank you for the 5-star review! We are pleased to hear you appreciated our prompt help!

Posted 1 year ago

“Excellent service from Geeks. Jack promptly fixed the problem and was knowledgeable and efficient. Very impressed with customer contact, response to query, communication and the repair made.”

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Posted 1 year ago

Thank you for the 5 star rating David! We are delighted you had a great experience. We strive to ensure our clients receive excellent service, so we are delighted to hear that Jack fixed the problem quickly and efficiently! We look forward to assisting you again in the future.

Posted 1 year ago

“Exceptional service. Good explanation of mesh wi-fi system installed provided. Huge improvement in wi-fi achieved. Definitely recommend.”

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Posted 1 year ago

Hi Kerry! Thank you for the review! We are so glad you got an upgraded mesh Wi-Fi system! It's even better to hear you got a good explanation so you can understand and utilize the full system you purchased! Thank you so much for the review!

Posted 1 year ago

“Brilliant service start to finish, good comms, excellent timely service, would thoroughly recommend.”

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Posted 1 year ago

Hi there! We are thrilled to hear that you loved our service all the way through! We always aim to take our customers on a journey with their experience when they call us out! Part of doing that is having good comms and timely service so we are so thrilled to hear that it's succeeding! Thank you for the review!

Posted 1 year ago

“Your technicians are always friendly and helpful. I had to wait a few days for the technician.”

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Posted 1 year ago

Hi Jean! Thank you for sharing your experience with us. We always want to get technicians who we can trust to go into the homes of kiwis around the country! So being friendly and helpful is something we search for when we hire and it's amazing to hear that it's succeeding! Thank you again for the review.

Posted 1 year ago

“I found them helpful, really happy to sort out my problems with my computer and printer I would recommend them as courteous and Understanding for older perple”

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Posted 1 year ago

Hi Barbara! We are so proud to hear that you're happy with our service! We always want to help anyone we encounter, no matter the age, and help empower them to use tech for themselves, without making it look scary! Thank you for the recommendation and if you ever have any further tech troubles, give us a call!

Posted 1 year ago

“Anthony was very friendly and sorted my problem. He was happy to explain what the issue was too.”

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Posted 1 year ago

Hi there! Thank you for sharing your experiences with Anthony! He is a great tech who knows his stuff, and he's a great guy to boot! We always aim to explain what is happening so you can be upskilled in your tech knowledge! Thank you for the review!

Posted 1 year ago

“My technician was very accommodating and provided an excellent service.”

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Posted 1 year ago

Hi Kari, we are so happy to hear that you had a great technician come and help with your tech troubles! Your review encourages us to continue our focus on good customer service first so thank you for the review!

Posted 1 year ago

“Amazing service from Lafi.”

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Posted 1 year ago

Hi Manu! We are so thrilled, to hear Lafi was a great asset to you! We always pride ourselves on having great techs, so we will be sure to share this with Lafi so he knows he did a great job! Thank you for the review!

Posted 1 year ago

“very upset at the lack of advice given as hard to understand the person they used to be a lot better but lately no i had to ask another person to help me i paid for a service i didnt get very upset by that”

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Posted 1 year ago

Hi Heather. Thank you for your feedback, we are disappointed you have had this experience recently. We usually hear that our technicians are high quality and explain things well, so this definitely seems like a situation where we have dropped the ball. We will get a manager to contact you and try to resolve this with you.

Posted 1 year ago

“Justin was just fantastic, patient, explained things well, solved our problems, Definitly recommend”

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Posted 1 year ago

Hi Mark! Thank you for sharing your experiences with Justin! It's great to hear that he was able to solve all your problems while being patient! We will be sure to share this with him so he gets the recognition he deserves! We appreciate the recommendations and if you ever need further help with tech troubles feel free to give us a call!

Posted 1 year ago

“Very knowledgeable, friendly and efficient technician. Great service all round”

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Posted 1 year ago

Hi Gianni! We really appreciate your review and feedback! We work hard to ensure we have well-skilled technicians on the road to offer the great service we want, so it's great to hear you think our techs achieve that! Thank you for the 5-stars!

Posted 1 year ago

“These guys are so great!! Helpful, honest, diligent.”

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Posted 1 year ago

Hi Sue! We are so thrilled to hear your opinions of us! We always work hard to give great service, and we believe that being honest and diligent are keys to giving that! Thank you for the review!

Posted 1 year ago

“Happy because Geeks on wheels Josh sorted my problem in under an hour. What really impressed me was Josh professionalism, politeness, knowledge and skills. Thankyou Josh. I really recommend Geeks on wheels. I definitely will use Geeks on wheels again if needed.”

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Posted 1 year ago

Hi there, Patrick. We're so happy to hear that you're happy! This reaffirms our focus that giving great customer service is key! We certainly are thrilled to know that Josh was such a great technician for you through in and through out! If you have more tech troubles, feel free to give us a call!

Posted 1 year ago

“Geeks on wheels are very reliable and are able to fix issues with computers and other devices. The technicians are very competent and trustworthy.”

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Posted 1 year ago

Hi Mary! We are thrilled to hear you had such a great experience with us! We always aim to ensure that our technicians are of a high quality in tech knowledge as well as being personable to ensure that our customers get the best! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,454 reviews