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Geeks on Wheels Reviews

4.8 Rating 6,586 Reviews
97 %
of reviewers recommend Geeks on Wheels
4.8
Based on 6,586 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Geeks on Wheels Reviews

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024
Matthew Nicol
Geeks on Wheels 5 star review on 2nd September 2024
John Manby
Geeks on Wheels 5 star review on 8th August 2024
Yvonne Dagley
Geeks on Wheels 5 star review on 19th February 2024
Geoff Bradley
Geeks on Wheels 5 star review on 29th October 2023
Colin Miller
Geeks on Wheels 5 star review on 10th October 2023
Felice Gazo
Geeks on Wheels 5 star review on 10th October 2023
Felice Gazo
11
Anonymous
Anonymous  // 01/01/2019
Harry did an excellent job installing a new mesh wifi system. Harry was extremely personable and talked me through the process and answered all my questions etc . Excellent service and highly recommend.
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Posted 3 years ago
Hi Trisha. We’re thrilled to get such positive feedback. We work really hard to offer the BEST customer experience so thank you for your feedback. We look forward to the next time we can help you with your technology.
Posted 3 years ago
Addressed the immediate problem, and then gave tuition on how to deal with other possible problems that could occur.
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Posted 3 years ago
Hi Jock. It’s really pleasing to hear your feedback. It’s awesome to be able to help. We’re here to help in any way we can.
Posted 3 years ago
very helpful and able to understand his explanation AAAAA+++++
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Posted 3 years ago
Thanks Rhonda! It's awesome that you had such a wonderful experience! Always a pleasure!
Posted 3 years ago
Prompt and efficient service
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Posted 3 years ago
Thanks Bob! We really appreciate the feedback!
Posted 3 years ago
Michael gives excellent service
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Posted 3 years ago
Thanks for the review Diane!
Posted 3 years ago
I run a small business and am not great with computers. When my computer crashed during Level 4, I was very relieved to have professional and great service. Have used Geeks on Wheels 3 times now, definitely recommend them.
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Posted 3 years ago
Thanks Tracy! We're always here to help our home and business customers alike! Great to have you as a customer!
Posted 3 years ago
efficient gave great explanations always reassuring a key contributor to me being able to work from home and meet needs thank you JP
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Posted 3 years ago
Thanks for the review on JP, Myra! He will be really pleased to hear he his work is so highly appreciated! We look forward to being able to help you again in the future!
Posted 3 years ago
We have had constant issues with Vodafone and internet. Harry from Geeks on Wheels arrived and sorted everything and turns out we don't even need the Vodafone modem. The service provided by the company as a whole was excellent. Very Recommended, Thank you
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Posted 3 years ago
Thanks Paul! We really appreciate you taking the time to leave us such a great review. Harry will be pleased to hear your internet improvements are going well! Thanks again for reviewing and we look forward to helping you again in future!
Posted 3 years ago
Geeks on Wheels provide a very reliable, efficient and helpful service. They are always quick to identify the source of a problem and fix it, and they provide valuable guidance in becoming familiar with new devices and functions. [The rating star scales were not working but I tried to enter a 5 out of 5 for both.]
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Posted 3 years ago
Thanks Tom! We really appreciate the great feedback from a return customer! We do our best to provide the highest standard of customer service possible and it sounds like we're hitting our target! Thanks again for your review!
Posted 3 years ago
Technician was here for hour and three quarters whereby it cost me $302 and still. Didn’t fix the issue but put in an enquiry with google help to get an answer back to me. Then he left and I tried to sign in again with google and it just kept tell me my password was incorrect. I feel that the service shouldn’t have to be paid for until the whole issue is fixed. I phoned the 0800 number just after he left they told me he would ring me that was 10:30ish and still at 3:45 I hadn’t heard from him so phoned again the 0800 number to be told he will call me when he’s finished with his current job. Am I not important enough as it is now an hour later and still no contact. My whole day has been on hold as I haven’t been able to access google work file. And that has cost me $400 that I can’t charge out
Helpful Report
Posted 3 years ago
Hi Wendy. We’re sorry you had a poor experience. We value your business and regret that you didn't receive the experience you were expecting and that the technician did not contact you at the time you were expecting, causing you unneeded delays. Our number one priority is our customer's satisfaction and we certainly appear to have dropped the ball here. I would like to help get this problem resolved in a timely manner to correct your poor experience. Can you please make contact with us on 0800 424 335? Please just ask for AndyP.
Posted 3 years ago
Fabulous service. Technician Weonsuk outstanding
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Posted 3 years ago
Thanks Paula! Weonsuk will be glad you rated his service 5/5!
Posted 3 years ago
very polite
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Posted 3 years ago
Thanks Pamela!
Posted 3 years ago
I have always found Geeks on Wheels helpful and reliable, and good at their tasks.
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Posted 3 years ago
Hi Stan. Satisfied customers mean so much to us. Thanks for the great review!
Posted 3 years ago
Joseph was very fast and clearly knew what he was doing. He deal with all our questions very efficiently and with a pleasant manner
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Posted 3 years ago
Thank you for the great feedback for Jospeh. He will be pleased to hear your appointment was a good one!
Posted 3 years ago
Great experience with a a very knowledgable technician.
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Posted 3 years ago
Thanks for the review, Christine!
Posted 3 years ago
Great communication, timely service, job was completed as requested and friendly service.
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Posted 3 years ago
Thanks Mark! Great to hear your appointment went well!
Posted 3 years ago
Awesome work - fantastic service and technical troubleshooting.
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Posted 3 years ago
Thanks for the great feedback!
Posted 3 years ago
Efficient service.
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Posted 3 years ago
Thanks!
Posted 3 years ago
Reuben did a full annual check on my computer, updated programmes and answered my various questions patiently. I appreciate that he explained everything clearly and simply Thank you
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Posted 3 years ago
Hi Robyn. It’s really pleasing to hear your feedback. Great to hear your health check with Reuben went well! We’re hopeful we can help you again sometime in the future.
Posted 3 years ago
waiting for my printer
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Posted 3 years ago
Hi there. We apologise for the delay and it is important we resolve this with you. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call me 0800 424 335 and ask for AndyP so we can work with you to resolve this as quickly as possible.
Posted 3 years ago
Geeks on Wheels is rated 4.8 based on 6,586 reviews