Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY KNOWLEDGABLE, PLEASANT AND HELPFUL”

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Posted 1 year ago

Hi Ian! Thank you for the 5-star review!

Posted 1 year ago

“Arron and Ashvin were excellent.”

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Posted 1 year ago

Hi Graham! Thank you for sharing your experiences with Aaron and Ashvin!

Posted 1 year ago

“A very successful visit doing a full check of our two laptops as well tidying up various items that have occurred since initial setup.”

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Posted 1 year ago

Hi Robin! We are more than happy to have checked over your two laptops to get them tidied up and running a bit better again for you! Thank you for the review!

Posted 1 year ago

“Excellent Service - friendly and professional. Arrived on time and was very efficient. I would 100% recommend Geeks on Wheels. Also, I didn't realise until today but they also sell laptops, printers etc which is very useful to know for the future. I booked their services online and they then contacted me to confirm a suitable date and time to meet. On the day of my appointment, I received a call confirming to me that they were on their way - very easy process.”

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Posted 1 year ago

Hi Sharne! We are proud to hear that you found our service to be excellent! Being able to get to a customer quickly and on time is important to us because we understand how important technology is in this day and age and so we're so happy to see this was evident in your appointment! And yes we do supply tech as well, so if you ever need new tech for yourself, don't be afraid to give us a call!

Posted 1 year ago

“Luke was so helpful, and he told me what he was doing so I could understand. I did laugh at one hour two minutes”

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Posted 1 year ago

Hi Erin! We're happy to hear that Luke was able to be such a helpful asset to you! We will share this with him so he knows you appreciated his appointment! Thank you for the review!

Posted 1 year ago

“Excellent technician - Kieran. Explained process in searching for non-performance of email attachment function. Solved problem. Accessed performance level of existing computer and explained the advantages of acquiring an acer X2690G through Geeks. A pleasant, unassuming helpful technician. Highly recommended. Also many thanks to Tim for fitting in an early appointment time slot.”

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Posted 1 year ago

Hi Stu! Thank you for sharing your experiences with Kieran! We're proud to hear that Kieran was able to help solve your email troubles and then give you recommendations on your device! If you do find you want to upgrade to the Acer X2690G feel free to give us a call and we can bring it out and set it up for you! You can even mention Kieran's name to get him back! Thank you again for such a wonderful review.

Posted 1 year ago

“Harry was fantastic, being 77yrs old, he led me through everything, would definitely have him again, very polite, very helpful. 11 out of 10 ! I very much appreciate all the help from Geeks on Wheels 👍🏻”

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Posted 1 year ago

Hi Christine! We are so happy to hear that Harry was able to help you with your tech troubles by being polite and leading you through everything! We appreciate the 5-star review and 11/10 rating! Thank you!

Posted 1 year ago

“Pretty disappointed that we paid $250 for just over 1 hours work and the job never got completed. I could have purchased a new TV for this amount. Basically all the technician suggested was for us to contact LG. I could have done this myself and saved $250 or the guy I contacted to book the job could have suggested I done this and save me $250. So basically DONT use Geeks on Wheels for any TV related issues, you may as well go and put $150 on a race horse. Thanks Dan Harper”

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Posted 1 year ago

Hi Dan, we are sorry to hear you've had this experience with us. Whilst we usually find we manage to fix most of the issues we run into with TVs there can certainly be times we experience that we can't fix an issue. We're disappointed to hear that this was one of those times. Unfortunately, our call center team are not technicians so they would be unaware of whether calling LG would be the first step or not so they would not have been able to guide you through with the best steps forward and we do apologize for that. We have passed this on to a manager to look into further and get back to you.

Posted 1 year ago

“Very happy with the service provided. The expertise of the technician was most appreciated”

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Posted 1 year ago

Hi Ian! If you're happy we're happy! We always want to have the best techs in the industry, so hearing you find our technician to have good expertise tells us we are succeeding! Thank you for the review!

Posted 1 year ago

“Good easy to understand Josh as he explained the processes slowly.”

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Posted 1 year ago

Hi Graham! We're happy to hear that Josh helped guide you through the process for your appointment! We will send your thanks his way. Thank you for the review.

Posted 1 year ago

“James M called first thing to get rid of aother horrid virus that wormed it's way into my software, like slimy maggots. YUCK. Peace of mind, prompt, reliable & professional service performed again from a smiling GEEK! A1+++”

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Posted 1 year ago

Hi Diane! It's fantastic to hear that you are free of viruses now! They can cause all sorts of issues to a computer so we're happy that James got that resolved for you! Thank you for the review.

Posted 1 year ago

“It took some time to contact your service, but once I gained access to one of your experts, he quickly ascertained that I require a personal visit. The technician ( Ashwin) was patient and quickly determined that a faulty Router was the problem. which replaced it with better quality one. He then changed some passwords for me and left me with a working PC.”

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Posted 1 year ago

Hi Brian! We are so happy to hear that you have had such a great experience with us. Being able to quickly assess the issue is important so we can maximize our time and get your up and running with better tech! Ashvin certainly succeeded in doing this for you today! Thank you for this review!

Posted 1 year ago

“This was a follow-up visit by JesseB, who provided excellent service to fix my problem.”

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Posted 1 year ago

Hi Allan! We're thrilled to hear that Jesse was able to help get all your tech troubles sorted in the follow-up visit! Thank you for the review.

Posted 1 year ago

“Anthony C was very professional and helpful. Great customer service. Will book Anthony again.”

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Posted 1 year ago

Hi Annie! We are so happy to hear that you enjoyed our appointment! Anthony loves to help his customers and hear great feedback, and we will be sure to send this his way! Thank you for the review.

Posted 1 year ago

“Quite slow and didn't sort out some if the problems.”

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Posted 1 year ago

Hi Stefany. We're sorry to hear that we didn't meet your expectations! Usually in our reviews, we hear that we have good speed in both booking and onsite, so we are disappointed to hear this wasn't the case for you. A manager will look into this and be in contact with you to try to resolve this!

Posted 1 year ago

“Thank you for your prompt excellent service.”

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Posted 1 year ago

Hi Austen! Thank you for sharing your experience and the 5-star review!

Posted 1 year ago

“Great service by HarryO - explained all of the changes needed and gave clear instructions for new features. Good follow up and suggestions - many thanks”

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Posted 1 year ago

Hi Penny! We are happy to hear that you got such a great experience from HarryO! We love hearing when our techs are doing well, and we will definitely share this feedback with him! Thank you for the review!

Posted 1 year ago

“Vaughn responded to my urgent call, having lost internet connection and needing to have email connection to commuicate with Doctors and Hospitals. He was on to the problem in a flash Best Regards Greg Paul”

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Posted 1 year ago

Hi Greg! We are thrilled to hear that we were able to get to you quickly to fix your internet troubles! We always want to be available as soon as possible so that we can get to urgent issues quickly! We're proud to hear that Vaughan was able to get things sorted in a flash too so that you were able to be up and running again! Thank you for the review!

Posted 1 year ago

“I am really glad I found Geeks on Wheels, I have had wonderful service from them. This time I had Jared, who sorted me out in a calm, caring way. It is hard for an 84 year old to understand some of this modern technology, but he explained things so I could understand.”

Helpful Report

Posted 1 year ago

Hi Elizabeth! We're really glad to hear that Jared was able to give you such a great experience with us! Customer service is a very important aspect to us, so giving our customers the best experience is so important! One of the ways we do that is by ensuring we explain tech in simple terms so that anyone at any skill level can understand, so we are proud to know Jared does that! Thank you for this lovely review!

Posted 1 year ago

“Regan solved all my problems as well as guiding me on scanning to email techniques She was most helpful”

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Posted 1 year ago

Hi Graeme! We're thrilled to hear that everything has been solved! Regan certainly is a great tech and she always works hard to give the most helpful tips in using your tech! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews