Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,543 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service from Keiran and system now runs extremely well .”

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Posted 1 year ago

Hi Jaime! Thank you for your review of Kieran's recent appointment! We are so happy to hear that he managed to get your systems running well now and that you can use your technology with confidence!

Posted 1 year ago

“Fabulous service and great communication. Thanks team!”

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Posted 1 year ago

Hi there! Thank you for the feedback about our service! We have put a deep focus on good customer service by making sure we offer great communication, so hearing you recognize this reaffirms our focus! Thank you for the review.

Posted 1 year ago

“Very satisfactory help a big ups to sam as he also cleaned our laptop awesome guy”

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Posted 1 year ago

Hi Sabre, we are so happy to hear that Sam was a big help to you! He certainly is an awesome guy, and we are glad to hear that you agree! Big ups to you for the review! Thank you.

Posted 1 year ago

“Good work by James”

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Posted 1 year ago

Hi Ken! We will share this feedback with James! Thank you!

Posted 1 year ago

“I requested assistance with a Microsoft surface laptop which it was known someone was being sent to look at a Microsoft surface laptop yet when they arrived we were told they weren’t familiar with Microsoft surfaces and wasn’t actually able to help yet we were still charged the full price just to be told to buy a new laptop or get it sent to Christchurch so honestly wasn’t very happy with the service and wouldn’t use again as we shouldn’t have been sent someone if they didn’t actually know much about the type of laptop.”

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Posted 1 year ago

“Thank you for the prompt service.”

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Posted 1 year ago

Hi Ann! Thank you for the 5-star review!

Posted 1 year ago

“Ross was here today to tidy up my computer, sort out email accounts and clear out lurking problems. He has done a wonderful job.! I was hoping he could delete my hacked facebook and send it to the fiery pit of hell ! However even an Einstein can’t get rid of that as i have learned and I won’t be using FB or messenger EVER again. Thank you Ross for your persistence , expertise and reassurance .”

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Posted 1 year ago

Hi Gillian! We are so pleased to hear that Ross did a wonderful job for you! It is a pain when you can't delete a compromised account, even when we have the expertise of 25 Einsteins on the team! We will share your thanks with Ross so he gets the credit you have shared! Thank you for the very fun review.

Posted 1 year ago

“More than happy with the service”

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Posted 1 year ago

Hi Joan! If you're happy, we're happy! Thank you for the 5-stars!

Posted 1 year ago

“Alex was a lovely lady and explained everything to me and took all my worries away.”

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Posted 1 year ago

Hi Helen! We are happy to hear that Alex did a great job for you and relieved you of your tech worries! We always want our techs to be able to help destress our customers so it's awesome to hear that Alex did that for you. Thank you for the review.

Posted 1 year ago

“We were very pleased with the service rendered by Barnaby B from Geeks on wheels yesterday.7 June 2023. He arrived at the agreed time, was competent at ascertaining the issues we were having, and promptly fixing things that were needed plus clearly conveying to us how to be competent with the tasks at hand from here on.”

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Posted 1 year ago

Hi there! We are happy to hear that you are pleased with Barnaby's appointment! We will be sure to share this feedback with him as it's important to us that our technicians know when they are doing well! We also certainly agree that Barnaby is a great and competent technician and works hard to make sure all his customers are happy! Thank you for such wonderful feedback.

Posted 1 year ago

“JACK did a great job. He explained what he was to do and did all we asked,”

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Posted 1 year ago

Hi Tim! Thank you for the feedback on Jack's appointment! We are so happy to hear that he explained things well and completed all your tasks! Thank you for the review.

Posted 1 year ago

“Excellent Job Well explained Job completed Friendly & Approachable. 👌”

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Posted 1 year ago

Hi Gay! We are happy to hear that you got an excellent job done! We always value getting technicians who communicate well and are friendly and approachable, so we're proud to see that you had that exact experience! Thank you for the review.

Posted 1 year ago

“very helpful and patient with me”

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Posted 1 year ago

Hi Sandra! We're thrilled to hear that you found us helpful and patient! If you ever need further help with your tech troubles give us a call.

Posted 1 year ago

“Efficient fast service. Very helpful and informative.”

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Posted 1 year ago

Hi Maryl! Thank you for sharing your experience of our service! If you ever need further tech help, feel free to give us a call!

Posted 1 year ago

“I had you come do a service on my computer and windows 11 was installed, however as explained it didn't come through properly due to a technical fault with Windows. My tech came back (whom is a very nice gentleman) and got it installed correctly. As agreed you reimbursed the additional visit which was very much appreciated.”

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Posted 1 year ago

Thank you for your feedback, Viv! We truly appreciate hearing your experience with Geeks on Wheels. Our biggest goal is to make sure our customers are always satisfied and leave feeling like their needs were met. We apoligise for the issue with the upgrade to Windows 11 and will be happy to assist you in the future.

Posted 1 year ago

“Very pleasant young woman and she methodically worked her way through checking everything.”

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Posted 1 year ago

Thank you Mary for your 5 star rating of Geeks on Wheels! We are delighted to hear that you had a positive experience with Julianne! We appreciate your positive comments.

Posted 1 year ago

“Very helpful and very professional. Accommodating with payment method, banks accounts were locked due to scam so we had to take an invoice rather than EFTPOS. Very quick response. Called for help and help arrived same day. Thanks for helping us, now we know we are scam free and virus free.”

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Posted 1 year ago

Hi Nathan! We are so happy to hear that you had a great appointment with us! We hate scams with a passion here, so we always want to make sure when our customers have been scammed we do the best we can to accommodate for our customers, whether it be invoicing or getting a same-day visit sorted so you can be back in action as soon as possible! Thank you for the review, and stay safe online!

Posted 1 year ago

“Fabulous service-really knowledgeable and located the issue quickly.”

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Posted 1 year ago

Hi Sinead! We're thrilled to hear you found our service fabulous! We always want to make sure we have the best techs for the job that are equipped with the best knowledge possible! Thank you for the review.

Posted 1 year ago

“ChrisK was very helpful and although he couldn't solve my problem due to the age and model of computer he did try :-)”

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Posted 1 year ago

Thanks so much for the great rating, Lynley! We're so glad to hear that you had a great experience with Chris. We understand that he was not able to fix your problem due to the age and model of computer, but we're glad that he was able to try and help in whatever way he could.

Posted 1 year ago

“1. Easy to establish if they could help 2. Flexible on times to come onsite within 24 hours 3. Accurate diagnosis and solution provided Many thanks”

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Posted 1 year ago

Thank you, Stuart, for your outstanding 5-star rating! We genuinely value your feedback and are thrilled to hear about your positive experience with Geeks on Wheels. Our dedicated team is fully committed to delivering accommodating service times, and precise diagnostics and solutions. Your satisfaction is our utmost priority, and we sincerely appreciate your support. Once again, thank you for choosing Geeks on Wheels!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,543 reviews