Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,454 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found Josh to be an excellent computer expert who is very quick at what he does and takes the time to explain the things we need to know.”

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Posted 1 year ago

Hi John! One thing that is important to us is getting technicians who know their stuff, so hearing that Josh is one of those technicians is great! We will be sure to share this feedback with him so he gets recognition for his hard work! Thank you for the review.

Posted 1 year ago

“Very helpful, Very polite, would have no hesitation recommending Sashika. Cheers.”

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Posted 1 year ago

Hi Lawrence! Thank you for sharing your experience with Sashika. We always want our technicians to have a good character so that we know they will be good within the house of all Kiwis across the country! Thank you for the review.

Posted 1 year ago

“Excellent. The issue had been bugging me for a while and had me pulling my hair out... The techy showed up and was not 100% sure how to solve the issue himself which had me worried that I was wasting my money! He contacted the right people who pointed him in the right direction to solve the problem at hand. He learnt on the job, and he didn't let it slow him down which is great! Top marks!”

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Posted 1 year ago

Hi Ben! It's always nice to get a long-lasting issue resolved, especially when it comes to tech! We pride ourselves in having a good network of technicians so that if one runs into an issue that they can't resolve, they can call on someone else who will know and in the process upskill that tech! We are thrilled to hear that this worked out well for you, and shows us our strategy works! Thank you for the review!

Posted 1 year ago

“I questioned whether I could have a go at the job myself but was immediately glad I called Geeks on Wheels. They knew what they were doing from the moment they turned up and took into account so many things I hadn’t thought of. The finished result was top notch.. very pleased”

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Posted 1 year ago

Hey Matt! We're so happy to hear that you found us top-notch! We work hard to ensure that we get everything sorted for you, even things you may not even know or have thought of, so we are pleased to hear you recognize this! Thank you for this stellar review!

Posted 1 year ago

“Showed up on time, nice guy, knew his stuff. Great service”

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Posted 1 year ago

Hi Ian! We are so thrilled to hear you found our tech a nice guy who knew his stuff. We're proud to hear he represented us well! Thank you for the review.

Posted 1 year ago

“Geeks always helpful & reliable. Daphne”

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Posted 1 year ago

Hi Daphne! Thank you for the 5-star review and generous compliments on our service!

Posted 1 year ago

“Excellent Geek, knowledgeable, efficient and friendly.”

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Posted 1 year ago

Hi May! Thank you for the 5-star review and for sharing some great qualities you experienced!

Posted 1 year ago

“Helpful having the photos retrieved, but no help at all when they are loaded onto a computer that you have said needs replacing- and we cannot use!”

Helpful Report

Posted 1 year ago

Hi Ran, thank you for sharing your experience. We are grateful to hear that you appreciate our work in retrieving the photos and making them accessible again! We apologize that they have been put onto an older computer that needs replacing. If you want us to assist in putting the photos onto a different device that is more suitable we are more than happy to help to resolve this. Please call us on 0800 424 335 if you would like to discuss this further.

Posted 1 year ago

“Maddy was awesome very helpful great person”

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Posted 1 year ago

Hi Grace! Thank you for the review! We will pass this feedback onto Maddy!

Posted 1 year ago

“Love that you take the time to teach/update me on things I don't fully understand, and the skills to sync my phone ipad and computer.”

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Posted 1 year ago

Hi Janis! Thank you for the feedback! We always think it's important that our customers are upskilled in the use of their tech so they can get the most out of it, so it's great to hear that you value this as it reaffirms our strategies. Thank you for the review!

Posted 1 year ago

“Ross contacted me and clearly signaled his arrival time. He was very knowledgeable and explained very well what was needed to improve the performance of my laptop, iPhone, and iPad. He was also quick and efficient.”

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Posted 1 year ago

Hi William. Thank you for sharing your experience with us! We always want to make sure our techs are always doing well for us customers so your feedback is crucial to our success there! It's great to hear that Ross was able to get you sorted well, and we will be sure to give him the recognition he deserves! Thank you again!

Posted 1 year ago

“Sashika was very good in communicating what the problems were, lovely young man. Fixed the issue and also advised on upgrading our wifi”

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Posted 1 year ago

Hi Elaine! We always love to hear back from our customers! We are proud to hear that Sashika was a great asset to you in resolving your tech troubles. If you ever need further help with your tech, feel free to give us a call!

Posted 1 year ago

“Thanks for sending Kieran to help with my computer/printer connection. He was very professional and helpful.”

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Posted 1 year ago

Hi Monique, it's great to hear that Kieran was a great asset to you for you getting your printer working with your computer! We will pass this onto him. Thank you for the 5 stars!

Posted 1 year ago

“Booking appointment was seamless and no fuss. Instructions to call before Geek was due to arrive, this was done excellent Geek was professional and answered all questions asked and gave good easy to follow explaination”

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Posted 1 year ago

Hi Karilyn! Thank you for sharing your experience! We put a big focus on clear communication throughout your whole Geeks experience! From the first call, to clear explanations from our technicians, we appreciate that you recognize this as this reaffirms our focus! Thank you for the review.

Posted 1 year ago

“Excellent service, very happy”

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Posted 1 year ago

Hi Lynette! Thank you for the 5-star review!

Posted 1 year ago

“Vaughn was on time, very knowledgeable, and did the job required in good time and to the highest of standards. I would have no reservations about using him in the future.”

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Posted 1 year ago

Hi Tim! We always love hearing feedback from our customers! It's great to hear that you've had such a great experience with Vaughan, he certainly has great standards that he makes sure he achieves for his customers! If you ever have future tech troubles, we are happy to help!

Posted 1 year ago

“Vaughn visited me today and very quickly repaired my computer. He is totally professional and very easy to understand and get along with. I would thoroughly recommend him to anybody with tech problems. Absolutely brilliant.”

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Posted 1 year ago

Hi Dave! We are thrilled to hear that Vaughan was such a great asset to you in getting your computer repaired! We will pass this on to Vaughan so he gets the recognition he deserves. Thank you for the brilliant review!

Posted 1 year ago

“Lafi was excellent. Listened to all our issues and explained what he was doing to fix them. Fixes carried out very efficiently.”

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Posted 1 year ago

Hi Alan! Thank you for sharing your experiences with Lafi! We find it really important that all of our technicians listen clearly to the problems on hand so that they can efficiently fix the issue, so it's great to hear that Lafi is doing this! Than you for the review!

Posted 1 year ago

“I am waiting for another issue to be sorted remotely, was happy with the service but the main issue was unable to be sorted during the technicians visit.”

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Posted 1 year ago

Hi Amiria! Thank you for the review, we are happy to hear that you are happy with the service, and we will get the technician who was going to help remotely to call you today.

Posted 1 year ago

“Harry called today to install our new wifi mesh system. He was very caring, knowledgeable and thorough. He checked that all our devices were connected and working, ensured that the speed of our wifi was good and explained the app carefully. I highly recommend Harry, who is a great asset to Geeks on Wheels, for his fabulous service. I will certainly be using Geeks on Wheels again and recommending them to our friends.”

Helpful Report

Posted 1 year ago

Hi Jane! It's great to hear you've upgraded your wifi to be a mesh system now! That will certainly improve the performance of your internet around the house! We also are proud to hear that Harry was such an asset to you for your set up! We certainly are proud to have him on the team, and we will let him know you agree! Thank you for the great review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,454 reviews