Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He arrived on time! He quickly understood our problem and proceeded to delve through "background information" that is meaningless to us. And best of all, he solved our issues and concerns with clear explanations to us.”

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Posted 2 years ago

Hi Julie. Thank you. Satisfied customers mean so much to us. We pride ourselves on being punctual to our appointments and keeping our customers informed of when to expect us! Great to hear everything got sorted with clear explanations, that's really important! Thanks for taking the time to review our services.

Posted 2 years ago

“Joseph came here for the initial discussion and was a great representative for Geeks on Wheels. Rence has been here twice to deliver the new iMac and to set-up. He has been an absolutely exemplary representative for your company and I am truly grateful for his patience, courtesy and technical ability.”

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Posted 2 years ago

GREAT feedback and thank you Ariell. Your positive experience reaffirms our focus on customer satisfaction. Both Joseph and Rence will be delighted with your feedback. Thanks again for taking the time to review our services.

Posted 2 years ago

“Aways found them good to deal with”

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Posted 2 years ago

Thanks for the feedback Colin. Glad we could help!

Posted 2 years ago

“I felt reassured with the service received”

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Posted 2 years ago

If you’re pleased, we’re pleased. Thank you!

Posted 2 years ago

“Prompt, courteous and efficient service thank you.”

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Posted 2 years ago

Thank you for the great review!

Posted 2 years ago

“Callum was absolutely amazing and fixed all our problems. Thank you. Richard”

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Posted 2 years ago

Hi Richard. GREAT feedback and thank you. Our technicians really value positive feedback and Callum is no exception.

Posted 2 years ago

“Justin was very patient and understanding of my age. I am 88 yrs old and not very good on the computer. Justin answered all my questions and I am very happy. Thank you🦋🦋🦋”

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Posted 2 years ago

Hi Rayma. Thank you for taking the time to leave both reviews. We are really grateful for your feedback. It’s awesome to be able to help. We’re so pleased you rated Justin's work. We’ll let him know. We’re hopeful we can help you again sometime in the future. Thank you!

Posted 2 years ago

“so appreciated the speedy, kind and helpful support, just fabulous”

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Posted 2 years ago

If you’re pleased, we’re pleased. Thank you!

Posted 2 years ago

“Machine had a bit of a system meltdown. Justin was great - prompt and thorough. But my computer had to go to the base to be fixed anyway. When it was returned - at the time and on the day promised - there was an issue I discovered that night. Never mind , the next day Justin called in specially and it was sorted in 5 minutes. Good service, thanks.”

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Posted 2 years ago

Hi Bill. We really appreciate feedback from our customers about their experience. We work really hard to offer the BEST customer experience so thank you for your feedback. Awesome that we could help you both onsite and after your visit with our Call-back service. Thanks for taking the time to review our services.

Posted 2 years ago

“GoW's service person was on time and able to check all of our family computers and make sure they were up-to-date and secure. This is the fourth time we have used GoW. I have found their staff to be competent and helpful, making us more comfortable and reassured, and able to get good use out of our computers.”

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Posted 2 years ago

Hi Mike. Thanks for sharing your experience. Your positive experience reaffirms our focus on customer satisfaction. Awesome that we were able to help with all your computers. Next time you or anyone you know needs tech help we would be pleased to help. Thanks again!

Posted 2 years ago

“Competent, professional would recommend.”

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Posted 2 years ago

Thanks for the awesome feedback, Jan.

Posted 2 years ago

“Very impressed with the quality and professionalism of the service. Excellent communication which I found sorely lacking in other IT tech providers. Knowledgeable and efficient.”

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Posted 2 years ago

Hi Naomi. It’s incredibly satisfying to get such great feedback. Customer satisfaction is a big driver for us. Thanks for taking the time to review our services.

Posted 2 years ago

“Technically right up there, professional courteous efficient”

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Posted 2 years ago

Good to hear you had such a positive experience. Thanks for the feedback, Gillian.

Posted 2 years ago

“Very pleased with all the services I have had from your firm .The gentle men are very pleasant and helpful”

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Posted 2 years ago

Hi Rona. We are really grateful for your feedback. It’s awesome to be able to help.

Posted 2 years ago

“Prompt, professional, reliable and courteous service.”

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Posted 2 years ago

GREAT feedback and thank you!

Posted 2 years ago

“Had an initial problem with fixing an issue with Apple Computer taking a long time to turn back on after OS upgrades. Now sorted out satisfactorily.”

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Posted 2 years ago

Hi John. We’re sorry you had a disappointing experience. We apologise and it is important we resolve this with you. We have obviously let you and ourselves down here. We pride ourselves on deserving and receiving very high levels of feedback and your experience is not at the level of most of our other reviews. Please call us as soon as you can on 0800 424 335 to discuss this experience further. Just ask to speak to AndyP

Posted 2 years ago

“I'm very satisfied with the skill and precision that you offer to me each time I call you out Your work is so thorough . I guess I have lost count, the number of years you surface my computer. You do a very good job.”

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Posted 2 years ago

Hi Joan. We’re really pleased you had such a great experience on each visit. We work really hard to offer the BEST customer experience so thank you for your feedback. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Punctual, friendly and efficient. Addressed and explained issues I had and resolved problems.”

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Posted 2 years ago

GREAT feedback and thank you!

Posted 2 years ago

“A job well done in a professional and business like manner.”

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Posted 2 years ago

Hi John. It’s incredibly satisfying to get such great feedback. Thank you!

Posted 2 years ago

“Oliver was a very personable young man. Helpful , a good listener and obviously very knowledgeable and nothing was too much trouble. Recommend him highly. Thank you.”

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Posted 2 years ago

Hi Sue. Thank you. Satisfied customers mean so much to us. It’s awesome to be able to help. We’ve passed this feedback onto Oliver as it’s important he gets recognition for a job well done. Thank you again for the feedback!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews