Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone contact was great. Kristof listened, understood my questions and sorted appointment with best Geek guy for my job Sashika then visited and was able to complete work well and efficiently. He explained all he was doing and answered my questions. He was helpful and respectful I continue to be impressed with the service Geeks on Wheels give. Many many thanks”

Helpful Report

Posted 8 months ago

Hi Robyn, we're so pleased that you have had such a positive experience with our service, from start to finish. Equally, we're very happy to hear that Sashika was able to complete your job efficiently while also providing valuable insights. We hope to continue impressing you with our service in the future. Thank you very much for your 5-star review!

Posted 8 months ago

“A very capable helpful Geek thanks”

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Posted 8 months ago

Hi Bevan, thank you for your 5-star review! We're very happy to hear you found your technician to be so valuable and reliable. Thanks again!

Posted 8 months ago

“Alex is worthy of your best worker of the week/ month. She was efficient, proactive, and explained all options clearly. A delight to have in my home.”

Helpful Report

Posted 8 months ago

Hi Robyn, so awesome to hear Alex provided you with such a positive experience at Geeks on Wheels. It's very important to us that our technicians demonstrate the qualities that you have mentioned in your review, so we're very pleased that Alex has effectively achieved this! Thank you kindly for your 5-star review.

Posted 8 months ago

“My first two experiences were amazing the third was ghastly and I felt ripped off and will be exploring other options next time.”

Helpful Report

Posted 8 months ago

Hi Felicity. We take our customer experience very seriously and always aim to offer the best service possible, so if you haven't received that this time, then it is something we want to look into and improve. A manager is going to look into this for you and get in contact to try and assist in coming to a resolution! Thank you for sharing your experience so we can better the situation.

Posted 8 months ago

“Very good customer service. Kept up to date if appointment times are changed. Technician very helpful and patient with an older person who is not tech friendly.”

Helpful Report

Posted 8 months ago

Hello! Thank you kindly for your 5-star review. We're very happy to hear you found our service so positive and accomodating from start to finish. Thanks again!

Posted 8 months ago

“Prompt efficient and friendly service. Staff demonstrated patience and understanding analysing issues and provided helpful advice”

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Posted 8 months ago

Hi Jenny, thank you for your 5-star review! We're very pleased to hear your experience with our service was so positive and that you were able to take away some helpful advice. Thanks again!

Posted 8 months ago

“Justin communicated well, was on time, listened to our needs and gave us all the options to proceed. Being in the older demographic, with varying IT skills it’s very helpful when you are respected for your level of knowledge. Thank you.”

Helpful Report

Posted 8 months ago

Hi Sue, we're so pleased to hear Justin was so accomodating and attentive with your tech troubles! It's important to us that every customers feels respected and valued, regardless of their IT skills. So, it's awesome to hear Justin ensured this! Thank you for your 5-star review and trusting us with your tech needs!

Posted 8 months ago

“JoshD was my tech today an amazing IT a asset to GEEKS ON WHEELS a pleasure to come into my home really helpful and knew his stuff.”

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Posted 8 months ago

Hi Colleen, we're very proud to hear Josh has provided such an exceptional service for you! Thank you for your kind words and 5-star review!

Posted 8 months ago

“Pleasant easy to understand young men. Service excellent”

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Posted 8 months ago

Hi Kath, thank you kindly for your 5-star review! Awesome to hear your experience with our service was excellent and that you find our technicians more than up to par! Thanks again!

Posted 8 months ago

“Josh was Excellent. Friendly, respectful, helpful and most importantly knew his stuff”

Helpful Report

Posted 8 months ago

Hi Kevin, thank you for your 5-star review. We're happy to hear you found Josh to be so excellent, among other things! Thanks again!

Posted 8 months ago

“Luke is very helpful and clear in his evaluations. I think he is very reliable, conscientious and efficient.”

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Posted 8 months ago

Hi Judith! Awesome to hear Luke was so helpful and thorough in addressing your tech issues. We will definitely pass along your kind words to him. Thank you for your 5-star review!

Posted 8 months ago

“Great service - prompt, friendly and efficient, couldn’t be bettered.”

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Posted 8 months ago

Hi there, we appreciate the great feedback and 5-star review! Thank you.

Posted 8 months ago

“Excellent!”

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Posted 8 months ago

Hi Moana-o-Hinerangi, thank you for the 5-star review we're glad to hear your experience was excellent!

Posted 8 months ago

“***** FIVE STARS JackM was terrific. Troubleshot the problem immediately, Identified and implemented solution.”

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Posted 8 months ago

Hi Paul, we're stoked to hear that Jack was able to get your tech problems sorted. Thank you for the feedback and 5-star review!

Posted 8 months ago

“very pleased with help received from Amandeep tonight”

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Posted 8 months ago

Hi Mary, thank you for the positive feedback and 5-star review! We'll make sure to let Amandeep know!

Posted 8 months ago

“Amazingly quick service. All IT issues resolved. Very grateful for your assistance to get everything up and running properly again.”

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Posted 8 months ago

Hi Janine, we're thrilled to hear that everything is back running as it should be and that you were satisfied with our service! Thank you for the 5-star review.

Posted 8 months ago

“Helpful and friendly advice. 422111”

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Posted 8 months ago

Hi Ian, thanks for the feedback and five-star review!

Posted 8 months ago

“Excellent service by Ben who got my tv going again (when Sky couldn't). He also showed me aspects of my computer that I could utilise.”

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Posted 8 months ago

Hi there, it's great to hear Ben was able to bring your TV back to life and impart some computer tips along the way. We appreciate the feedback and 5-star review!

Posted 8 months ago

“I appreciate the visit by Vaughan who sorted the problem I had with loosing the scanning function after installing Windows 11. Vaughan also taught me other things eg, changing font size in my Outlook email programme and how my hard drive backs up things etc, He was a very pleasant guy and did a good job.”

Helpful Report

Posted 8 months ago

Hi Susan, fantastic news that Vaughn went the extra mile in resolving your issues with your recent Windows 11 installation. Troublesome system updates can be frustrating, so it's great to hear that Vaughn not only provided effective solutions but also ensured a positive experience for you throughout the process!

Posted 8 months ago

“Ben is a very competant craftsman. Also nice and friendly. He did a very good job. You should pay him more.”

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Posted 8 months ago

Hi David, big thanks for your thoughtful review. Ben is for sure a real asset to our team and a very personable kind of guy! Thanks again!

Posted 8 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews