Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Geeks on Wheels several times now and have continued to use them because I know they have built up a bank of notes about our home system, requirements etc and because I know that 1 hour is more than sufficient to set up my laptop. Unfortunately, the guy I had last time has left (he was fabulous). The person today was pleasant but incredibly slow and I had to remind him several times to refer back to the notes that the previous person had made. The same set-up of laptop service that I have used 3 or 4 times now that has always taken under 1 hour, today took 1 hour 40 minutes. I expressed my unhappiness with paying the extra and (after the service person consulted with his manager) this was reduced to 1 hour 15 minutes. Unfortunately, I will not be using your service again.”

Helpful Report

Posted 2 years ago

Hi Jo. It’s incredibly disappointing to get poor feedback. We apologise and it is important we resolve this with you. We work really hard to offer the BEST customer experience so while we are obviously disappointed, thank you for your feedback. We are very keen to discuss this with you further to better understand your experience. Please call 0800 424 335 and ask to speak to Kevin.

Posted 2 years ago

“A good company to deal with that promptly responded to my request for assistance. That assistance was provided by a technician who was punctual (he arrived at the exact time requested) and then proceeded to check the system and provide the general advice I required.”

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Posted 2 years ago

It’s incredibly satisfying to get such great feedback. Your positive experience reaffirms our focus on customer satisfaction. Great to hear your system service went so well. We’re hopeful we can help you again sometime in the future. Thanks for the great review!

Posted 2 years ago

“Fantastic service.”

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Posted 2 years ago

Hi Gillian. If you’re pleased, we’re pleased. Thank you!

Posted 2 years ago

“Through and careful. Went the extra mile”

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Posted 2 years ago

HI Greg. Thank you for the great review!

Posted 2 years ago

“Patient. Efficient. And thorough.”

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Posted 2 years ago

Hi Mary-Jane. It’s great to hear you rate our service so highly. Thanks for the feedback!

Posted 2 years ago

“Great service.”

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Posted 2 years ago

Thanks for the feedback Bill!

Posted 2 years ago

“Have used a geeks on Wheels a couple of times, always friendly and full of useful information. Sorted out the problems efficiently. Will get to you as soon as they are able to.”

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Posted 2 years ago

Thanks for the awesome feedback Robyn. Customer satisfaction is a big driver for us. Being efficient is certainly an important aspect of our service. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Michael is awsome he's very knowledgeable and we have utmost confidence in him. All the team at Geek's are great all friendly and most helpful.”

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Posted 2 years ago

Thanks Christine! Satisfied customers make us smile. Our technicians really value positive feedback and Michael is no exception. We look forward to getting to help you again in the future when needed.

Posted 2 years ago

“Outstanding service by Justin A from Geeks on Wheels. He explained in detail every aspect of what he was proposing to do to remedy the problem we have with connectivity issues. He explained about pricing structure beforehand Justin explained why he suggested the course of action he recommended which made perfect sense. He set up devices as suggested and made sure everything is working and functional. I felt that my network connection problem was in good hands and I trust the process going forward. I can wholeheartedly recommend Justin A from Geeks on Wheels.”

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Posted 2 years ago

Hi Michael. Thanks for leaving us such a wonderful review. We are thrilled you loved your experience, we work really hard to offer the best customer experience so thank you for your feedback. Justin will be delighted with your feedback. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“After a couple of bumpy service visits from other technicians Harry arrived and had a look at my backup problems. He found some quirks in the system, sorted out passwords and sorted the problem. Done in just over an hour. This restored my faith in Geeks. Thank you.”

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Posted 2 years ago

Hi Chris. Thanks for sharing your experience and thank you for giving us an opportunity to restore your faith in us! Customer satisfaction is a big driver for us so on the rare occasion we let our customers down, we do everything in our power to put things right! We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Kenton did a great job for us. Professional, courteous and punctual.”

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Posted 2 years ago

That's awesome to hear Brian! We look forward to being able to help you again in the future!

Posted 2 years ago

“Excellent service , very pleasent gentleman”

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Posted 2 years ago

Thanks Mary!

Posted 2 years ago

“Justin was courteous and efficient and he fixed my problems for me.”

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Posted 2 years ago

Hi Bob. We are really grateful for your feedback. Great to hear we were able to help out!

Posted 2 years ago

“Reuben is a great guy pleasant, helpful, proactive and best of all doesn't speak techy language but uses plain English that is understandable”

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Posted 2 years ago

Hi Bob. Thanks for leaving us such a wonderful review. Reuben prides himself on giving our customers a great experience and explaining techy issues in English! We look forward to helping you again in future when needed!

Posted 2 years ago

“Great work, speedy, effective - all good.”

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Posted 2 years ago

Thanks Lee! We really appreciate the review!

Posted 2 years ago

“Friendly, prompt, efficient service. Thank you!”

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Posted 2 years ago

Thanks for the review!

Posted 2 years ago

“Very pleasant very knowledgeable technician who more than solved my problems”

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Posted 2 years ago

Going the extra mile to solve our customer's problems beyond their expectations is what we do! Thanks for the awesome review Jan!

Posted 2 years ago

“What a delightfully pleasant person who explains things really clearly.”

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Posted 2 years ago

Thank you Vince. Satisfied customers mean so much to us. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Totally satisfied with the service”

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Posted 2 years ago

Thanks Lindsay. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Fantastic service and Kenton’s knowledge was amazing. I would definitely recommend you guys to others.”

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Posted 2 years ago

Thanks Pauline! Kenton will be pleased to hear you rated his service so highly!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews