Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,543 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very helpful and courteous.”

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Posted 1 year ago

Hi Jane! We are happy to hear you find our service helpful and courteous! Thank you for the review.

Posted 1 year ago

“Prompt and easy to deal with. Lafi is so very patient with us!”

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Posted 1 year ago

Hi Janette! We are thrilled to hear that Lafi was such a great tech for your appointment! He definitely loves to help his customers, through patience and prompt service! Thank you for the review.

Posted 1 year ago

“Excellent service received from Luke.”

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Posted 1 year ago

Hi Gail! Thank you for sharing your experiences with Luke, we will be sure to let him know so he gets the recognition he deserves!

Posted 1 year ago

“Staff respectful & helpful”

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Posted 1 year ago

Hi Gwenn! We are so happy to hear you appreciate our staff! We always want to have a great staff that our customers will love! Thank you for the review!

Posted 1 year ago

“Jesse provided very helpful information, in assessing the situation and offering solutions, in a clear and understandable way, thanks!”

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Posted 1 year ago

Hi Lynn! Thank you for sharing your experiences with Jesse! We are very proud to have such a great tech on our team who can give customers incredible service, through clear explanations and great solutions! Thank you for the review.

Posted 1 year ago

“Very good service and advice.”

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Posted 1 year ago

Hi Doug! We really appreciate hearing feedback from our customers, so thank you for the review!

Posted 1 year ago

“Excellent work by Kieran G. this morning. Thanks to Geeks on Wheels for solving problems on two computers quickly and effectively. I am very happy to recommend this service to others having serious issues with Windows 11.”

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Posted 1 year ago

Hi Mark! We are thrilled to hear that Kieran did an excellent job for you! We always want to ensure we get every device sorted so all your tech is working to the best of its capabilities! Thank you for sharing your experience and for the recommendations!

Posted 1 year ago

“Excellent service. Thank you”

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Posted 1 year ago

Hi Kathy! We are happy to hear you found our service excellent! Thank you for the review.

Posted 1 year ago

“Very happy with what David W fixed, he explained things very well to me ( I'm not very computer knowledged. ) Better than others who saw my problems. They are fixed now. I will certainly use again. Thank - You so much.”

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Posted 1 year ago

Hi Sue! We are happy to help, and very happy to hear we did better than others who tried to resolve the issues too! David is a great guy and put his all into getting a problem resolved so I can definitely see him putting in the hard yards to get there! We are very happy to hear you're all fixed now. The next time a tech trouble comes your way feel free to give us a call!

Posted 1 year ago

“He was very good and explained all he was doing”

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Posted 1 year ago

Hi Lesley! Thank you for sharing your experience with our technician! We're proud to hear that he explained everything he was doing well, because we believe it's important keeping our customers in the loop on what is happening with their tech.

Posted 1 year ago

“very good communicator. He explained and answered my questions with very good explanations”

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Posted 1 year ago

Hi there! We are happy to hear that you had a great technician who was able to help with all your questions. Thank you for the review.

Posted 1 year ago

“Vaughan was absolutely amazing today. He called before arriving to make sure I was home. He listened to me with our internet / wifi issues and was so patient and methodical in working out what was our best solution. Our wifi was rated for 300mBps + but was only working at 100 mBps and now it is amazing. Our internet will no longer crash and the whole house is covered seamlessly with the Mesh devices. Vaughan tested everything thoroughly before leaving and even updated the passwords and connections on all our devices. Extremely happy and appreciative of Vaughans knowledge and expertise. Thank you so much.”

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Posted 1 year ago

Hi Naralle! Thank you so much for this in-depth review! Internet is important in this day and age, and so having fast reliable internet is key! We're thrilled to hear that Vaughan was able to bump you back up to those 300 Mbps speeds and get the internet all around the house! It fills us with pride to hear that Vaughan reconnected all your devices to ensure everything was working before he left. Thank you again for such a great review, we will be sure to give Vaughan the recognition he deserves!

Posted 1 year ago

“James Macfarland was very personable and did a great job. I am a very satisfied customer”

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Posted 1 year ago

Hi Hamish! We always strive to find great techs that our customers deserve. It sounds like James has certainly hit the mark here with your satisfaction and review! Thank you for the feedback!

Posted 1 year ago

“Julianne is outstanding, brilliant and very helpful. Very knowledgeable, answered all random IT questions. Will definitely recommend Julianne/Geeks on Wheels to all my friends. Thank you”

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Posted 1 year ago

Hi Sarah! We are so happy to hear that Julianne was such a great tech for your appointment! She certainly knows her stuff and loves to be able to answer questions that may prop up! We will share this feedback with her so that she gets recognition for your praise! Thank you for the review and recommendations!

Posted 1 year ago

“Got wonderful service from Alex who did not laugh at my incompetence.”

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Posted 1 year ago

Hi Caroline! We are happy to hear that Alex was a great tech for you to have! We certainly understand everyone has different knowledge of tech so we always make sure to not judge a person's knowledge. Thank you for the review!

Posted 1 year ago

“Donovan was very thorough and helpful in fixing my computer problems today. I would recommend him and Geeks to fix any similar problems that users may have with their devices. Thanks. Colin.”

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Posted 1 year ago

Hey Colin! We are so thrilled to hear that Donavan was a great asset for you in getting your tech troubles resolved! We always want to have the best techs in the game, to ensure our customers get the best! We highly appreciate the recommendations and thank you for the review!

Posted 1 year ago

“Excellent service as always”

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Posted 1 year ago

Hi Heath! Thank you for sharing your feedback! We hope to continue to be the excellent service you receive! Thank you again!

Posted 1 year ago

“Very Good. Pleasant and helpful when sorting out problems. Jesse's call was very much appreciated.”

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Posted 1 year ago

Hi Beverley! We are pleased to hear that Jesse's call was a great experience for you! We always aim to offer the best customer service possible and part of that is having amazing techs! We are please Jesse hits that mark. Thank you for the review.

Posted 1 year ago

“Weonsuk is an exceedingly helpful and knowalodgeable person. A good asset to Geeks on Wheels.”

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Posted 1 year ago

Hi Jane! We are very lucky to have Weonsuk on the team, that's for sure! It's great to hear he has all the knowledge needed to be helpful within his jobs! Thank you for the review.

Posted 1 year ago

“Donavan was helpful in resolving my issues and with suggestions going forward”

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Posted 1 year ago

Hi Grant! We are so happy to hear that Donavan was a great asset to you in resolving your tech troubles! We will be sure to share your review with him so he gets the credit he deserves! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,543 reviews