Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,453 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service on time only took 30 min helpful technician”

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Posted 1 year ago

Hi there! We are happy to hear your experiences! Whilst we hope that all our customers get the full value out of the hour, it is always nice to hear when a technician can solve the problem quicker! Thank you for the review.

Posted 1 year ago

“Thanks to Reagan for such awesome help with management today”

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Posted 1 year ago

Hi Sheryn! We are happy to hear you enjoyed Regan's visit, we will let her know this! Thank you for the review.

Posted 1 year ago

“Sam was very helpful setting up the SIM card & helping with other technical issues. Very patient & understanding.Took him awhile to find my place.”

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Posted 1 year ago

Hi Peter! Thank you for sharing your experiences with Sam! We're thrilled that you are sorted in your tech troubles and we are happy to help again if any further tech troubles arise! We will make sure that next time the directions are more clear to find your house!

Posted 1 year ago

“Excellent service, very professional approach. Kept us advised when held up in heavy traffic.Have recommended Geeks on Wheels to our neighbour.”

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Posted 1 year ago

Hi Marilyn, we are thrilled to hear you found our service excellent! We work hard to ensure that all our customers get top-level service when you book us through communication and knowledge! Thank you so much for the recommendations to your neighbour, and the great review!

Posted 1 year ago

“Great service as always”

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Posted 1 year ago

Hi Glenda! Thank you so much for your kind review!

Posted 1 year ago

“Knowledgeable, well organised and courteous the technician we had was good value.”

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Posted 1 year ago

Hi there! Thank you for sharing your feedback about our service! We greatly appreciate hearing back from our customers. If you ever need further tech support, feel free to give us a call!

Posted 1 year ago

“Tim was prompt, really helpful and super efficient in helping with a dead desktop and setting up Outlook on a new laptop and an existing laptop. Great to have everything sorted so easily.”

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Posted 1 year ago

Hi Linley! Thank you for sharing your experiences with Tim! We always want your experience to be nice and easy so that you don't need to feel any added stress to your tech troubles! Thank you again for the 5-star review!

Posted 1 year ago

“Great session Thank you Gillian”

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Posted 1 year ago

Hi Gillian! We're happy to hear you had a great session with our technician! Thank you for the review!

Posted 1 year ago

“Have been very impressed with Chris and his work on my computer”

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Posted 1 year ago

Hi Brian! We're happy to hear you were impressed with Chris' work! We will be sure to share this with him! Thank you for the review.

Posted 1 year ago

“So grateful for the service and very knowledgeable. Great personality.”

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Posted 1 year ago

Hi Sue! We appreciate the kind words about our service and techs! We always want to have great techs with great knowledge to ensure our customers get the best!! Thank you for the review.

Posted 1 year ago

“Thank you for your help, the young lady doing our job was brilliant. Who was to kno One NZ voice over the Internet only works on their equipment? One NZ has only just supplied the new modem sending their Tec to help install it by way of apology for the hassle, just as well as they discovered a broken wire which would have caused ongoing problems, it was a fluke discovery. Reconnecting our monitor for the solar system was also problematic as it had to be reconfigured at the inverter by the instal Tec from their company. It seems our job has been a learning curve for everybody and not the simple little project I first thought. Please pass on our thanks to your Tec as she was most helpful, polite and did her utmost to help and that alone will have me recommend you to other people. Regards Ivan Maher”

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Posted 1 year ago

Hi Ivan! Thank you for this hearty review! We are happy to hear Maddy was a great asset for you in helping with One NZ! It can be a pain when something seems like it can be simple but then lots of extra steps get put in place to make it a bigger hurdle to tackle, but we're proud to hear that Maddy was able to help you and guide you through these hurdles! We appreciate your recommendations and if you ever need further tech support feel free to give us a call!

Posted 1 year ago

“Jason was super duper superb. Not only did he come to my hospital bed, to help me, he did it with humour that was much appreciated and was patient with nurses coming in and out. A1t”

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Posted 1 year ago

Hi Diane! Thank you for sharing your experience with our technician. We recognize that tech issues can occur in any situation so being able to go anywhere we can is important, and we are happy to do it to the best of our abilities, and we're thrilled to hear his humor helped with the job. Thank you again for the review.

Posted 1 year ago

“Efficient, polite and a huge help. Highly recommend.”

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Posted 1 year ago

Hi there! We're stoked to hear we were able to be a huge help! Thank you for the review.

Posted 1 year ago

“At Barnaby's suggestion I visited PB Tech and decided on a replacement computer for the one he had pronounced dead and removed to Geeks HQ for data transfer. I chose not tò get the old one back. He collected the new computer from my house in its sealed box on Tuesday last week. Barnaby explained that he was going on paternity leave and that someone else would likely finish the job. I assumed this transfer would be an overnight procedure or 2 days at the most. On Friday I called to check on progress. The next available appointment was yesterday, Tuesday 9/5. Jesse appeared to return my computer at around 8.30 with my OLD computer in his arms. It had been left in the "ready to go" bay.. This necessitated his going back to HQ to get the new one. He also brought a USB -C hub. The latter proved to be the wrong one meant that the job was not completed to my satisfaction. I had to source a USB-C Hub and connect it myself . Both Barnaby and Jesse were really nice young men to have in the house but the systems failed to cope with a change of personnel, it seems.”

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Posted 1 year ago

Hi there Lynne. Thank you for sharing your feedback with us. Usually, we pride ourselves in having great communication, but it sounds like the ball has been dropped here for your situation transferring between technicians. We would love to chat to remedy this situation and so a manager will try to reach out, but if you would like to contact us earlier, feel free to call 0800 424 335 and ask for Reuben.

Posted 1 year ago

“James was good. Knows his stuff. Clear advice. Will let you guys know once I decide on the best outcome for my HP.”

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Posted 1 year ago

Hi Reg! We are so happy to hear that James was a great asset for you! We always want our techs to give our customers the best advice so you can make a wise and informed opinion and we will patiently wait for your decision! Thank you for the review Reg.

Posted 1 year ago

“A top performance of multiple tasks”

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Posted 1 year ago

Hi Graham! Thank you for the 5-star review!

Posted 1 year ago

“I'm very appreciative of the helpful service completed today by Sameera who was thorough and resolved the problems.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Sameera! We're proud to hear he helped sort out your tech troubles and we will let him know you appreciate his work! Thank you for the review!

Posted 1 year ago

“Geeks are always good, and Sameera was great. He fixed my problem promptly, and in the short time since he left its remained fixed. Thanks again for a good job well done. Shar Miles”

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Posted 1 year ago

Hi Shar! We are so happy that Sameera was a great technician for you! It's important to make sure that the problems are going to be fixed in the long run, because nothing is worse than it coming back! Thank you for the review.

Posted 1 year ago

“Fast and efficient. As is the computer he tuned up”

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Posted 1 year ago

Hi Pep! We are glad to hear that you're computer is now all tuned up and fast and efficient! Thank you for the review.

Posted 1 year ago

“We found Josh to be an excellent computer expert who is very quick at what he does and takes the time to explain the things we need to know.”

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Posted 1 year ago

Hi John! One thing that is important to us is getting technicians who know their stuff, so hearing that Josh is one of those technicians is great! We will be sure to share this feedback with him so he gets recognition for his hard work! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,453 reviews