Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,785 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regarding work done on Invoice 323061: Scott was very good. He came on two days. The second day my husband received Scott. After a few days I tried to print from my MacBook Pro to our Brother printer as usual via the wifi. It did not respond. It's really a huge discomfort to revert back to the short cable in order to get printing done. It would have been great if Scott could have included this in his visit. We find it too expensive to call in his service again and have tried to communicate with Brother's help desk, but still no success in setting it up via wifi since Scott moved the router. Thanks for listening. Jemima Smith, 19 Kestrel Avenue.”

Helpful Report

Posted 5 years ago

Hi Jemma, we would love to get this resolved. Could you please call us on 0800 424 335 to discuss this further.

Posted 5 years ago

“A huge thanks to Andy who did an outstanding job in rebuilding my pc and gave me lots of excellent advice. The only glitch was a Word template issue but tell Andy it’s being fixed by the template provider who told me my templates were due to be upgraded. Something to do with bit size. So really pleased with the service.”

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Posted 5 years ago

Hi, thanks for sharing your experience. Thanks for sharing such a positive review. Its pleasing to hear Andy provided such an outstanding service. We’re here to help in any way we can.

Posted 5 years ago

“Sorted most of our problems.”

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Posted 5 years ago

Hi, good to hear that we were able to sort out most problems. If they do reoccur please give us a call. Thanks for the 4 stars!

Posted 5 years ago

“Now the computer is not working please ring me?”

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Posted 5 years ago

Hi Noel, we understand that your technician has since been around and resolved this issue.

Posted 5 years ago

“Prompt, friendly and effective service.”

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Posted 5 years ago

Hi Alan, thank you for the 4 stars and feedback!

Posted 5 years ago

“Nice chap, very helpful, and fixed my problem. Didn't get my surname correct. Thanks, Sandra Miller”

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Posted 5 years ago

Hi Sandra, good to hear that our technicians were able to resolve your problem. We will update your surname in our system.

Posted 5 years ago

“good job well done”

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Posted 5 years ago

Hi, good to hear that our technicians were able to get the job done. Thank you for the 4 stars and feedback!

Posted 5 years ago

“usually good support but bill is getting a little high”

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Posted 5 years ago

Hi Murray, good to hear that our technicians were able to provide a good service. Thank you for the 4 stars and feedback!

Posted 5 years ago

“Thank you for retrieving my Thunderbird email and all the old files. My PC is running but periodically locks up, The CPU usage is often it 100% usage due almost entirely to the antivirus program Malwarebytes. I have two questions. 1. Can I pause Malwarebytes and run it say, once weekly or on demand? I have attempted this but I haven't succeeded. 2. If this is not possible I would like to cancel my subscription and have a refund. I don't feel the need to upgrade this computer, it is less than three years old, and is not used for any intensive apps, such as gaming, mainly MS office 2000 pro and Photoshop. Peter Sayers”

Helpful Report

Posted 5 years ago

Hi Peter, thank you for the feedback. Can you please call us on 0800 424 335 so we can discuss this further.

Posted 5 years ago

“It is a Good idea to get client to do step by step when learning new skills - it is hard to remember if just watching as Geek demonstrates”

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Posted 5 years ago

Hi Val, thank you for your feedback we will pass it on. Thank you for the 4 stars!

Posted 5 years ago

“I give you good +++. Phillip had a head wind dealing with an 81 year old brought up on gramaphones, clothes washing in boiling water coppers, wireless radios and milk delivered in "billies". But he did well trying to explain a new language invented by nerds that have nothing better to do. Thanks Phillip - If you are very good I'll take you for a blast in my 1923 Model T Ford (called Ernie!!")”

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Posted 5 years ago

Hi Jim, good to hear that Phillip was able to provide such an excellent service. We will let him know about Ernie! Thank you for the 4 stars and feedback!

Posted 5 years ago

“Few things we have not been able to get right yet. Are wanting to use again.”

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Posted 5 years ago

Hi Rebeeca, could you please call us on 0800 424 335 to discuss your issues further. Thank you for the 4 stars!

Posted 5 years ago

“A very pleasant man who certainly sorted my iPad out to my satisfaction. He tried to get my Sibelius programme to eventuate but so far it remains hidden! Grateful that he tried. Many thanks for helping a ‘senior lady’ with her iPad!”

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Posted 5 years ago

Hi Lorraine, good to hear that our technician was able to provide such an excellent service on your iPad. Thank you for the feedback and 4 stars!

Posted 5 years ago

“problems clarified”

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Posted 5 years ago

Hi Athol, good to hear that our technicians were able to clarify your issues. Thank you for the 4 stars and the feedback!

Posted 5 years ago

“Paul arrived on time. In spite of me clearly explaining to my "booker" that I needed to download Messenger and Whatsapp call logs Paul came prepared for Skype! This "wasted" customer time. In everything else Paul was most helpful.”

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Posted 5 years ago

Hi Rogan, good to hear that Paul was able to provide such a good service. Apologies for the miscommunication between Paul and the Call Centre. Thank you for the 4 stars!

Posted 5 years ago

“I am now unable to open emails -it is telling me it is not connected to the server. Noeline Flood 9 Burnbrae Street.”

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Posted 5 years ago

Hi Noeline, can you please call us on 0800 424 335 and we can see how we might be able to assist with this issue.

Posted 5 years ago

“Prompt response to our request to fix a problem that had reocurred”

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Posted 5 years ago

Hi, good to hear that our technicians were able to provide such a prompt service. Thank you for the 4 stars!

Posted 5 years ago

“I rate Christoff as a 11 out of 10. efficient , patient, takes time to explain and a very nice person as well. Look after Christoff, he is a real asset to your business. thanks Kevin”

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Posted 5 years ago

Hi Kevin, good to hear that Christoff was able to provide you such a great service. Thank you for the feedback and the 4 stars!

Posted 5 years ago

“Manny sorted out all the icloud issues I had, updated my security software, did a system check and helped me understand my how my data back up to icloud and drop box works so that I can optimise the working space on my laptop.”

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Posted 5 years ago

Hi Niki, good to hear that Manny was able to get your iCloud issues sorted and perform a system check that helped you optimize your storage space for the future. Thank you for the 4 stars!

Posted 5 years ago

“👍 Amon arrived on time. Knew what he was talking about and explained things. Very friendly and helpfull. everything is working GREAT. certainly would have him back. thanks Amon”

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Posted 5 years ago

Hi, good to hear that Armon was able to provide such an outstanding service. Thank you for the 4 stars!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 6,785 reviews